Blog – Searching Out Loud

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The Bucket List of Frank Marchand

Introduction

I know Frank Marchand because he has been my plumber and neighbor for many years. He has always had a soft spot for going the extra distance. Now after eight continuous years of working and fighting stage four colon cancer full-time, he’s bringing his community into that same extra distance. Frank conceived, wrote, directed, and starred in Now I Can Die Happy, an original performance that Frank summoned to life at the Shea Theater in Turners Falls MA on August 30th. Too close to home to be theatrical. Too elevated a theme to be slice-of-life. Now I Can Die Happy is lived out on the most personal terms in the most revealing of ways.

Frank doesn’t say. But I imagine he was first visited by the idea of a one man autobiographical show in a long, contemplative moment. Perhaps during chemo?

Many chemo trips removed from the original diagnosis, Frank has outlived many of the crew in the same Cooley Dickinson treatment program. This includes former teachers, customers, and local folks that had been receiving their infusions alongside Frank.

This prompts Frank’s insertion of the “why me” directed to a higher power. You don’t need religion or infusions to appreciate the pay grade above where this question lands.

Frank answers back his why me voice without anger, guilt, defiance, or passive acceptance. His response is an ardent and clarion call to action. He has given himself over to the world of need. A world that defines tangible need as the privileging of one’s own concerns.

Big Digs in Own Backyards

Here’s the Frank I knew in B.C. (“before cancer”) times: A guy who took his professional calling seriously. Himself? Not so much. His work ethic was insatiable. Big jobs, small jobs. His answering machine played the same steadfast loop for decades: “I pick up my messages every hour.” He promised to return every new request by the end of each work day. Didn’t matter how overbooked he might be.

On the job, he was a swirl of activity and patter. The channeler of once troubled waters into the basin of stability. A chatterbox of wisdom. Behind every valve and fitting – a story and sometimes… a lesson.

The dedication, the range of problem-solving, and the self-effacing humor all conspired to build trust that Frank would unscramble whatever our steeply-pitched 150 year-old Victorian home could spray his way. It was a down payment. Not for curb appeal but infrastructure. Now our rickety Victorian would see an engine room facelift. Preventative medicine. Newly assembled sets of permeating radiators and plumbing bones. Nothing much had stirred under its floorboards until Frank descended into the foundation. Now our matronly manor was going to see another fifty years.

He emerged weeks later, a six foot mole caked in the abrasions of his craft. Our own bonafide big dig under Chestnut Plain Road, adjacent to the recently relocated Whately Milk Bottle edifice and neighbor Frank’s home. It was a pathway adjoining the 19th to the 21st centuries over the protestations of the accumulated neglect of past owners. Of course I wrote that check to Frank. Of course it’s the biggest check I ever wrote to another individual before or since. I took his word on every itemized entry in that invoice. And why wouldn’t I? I trusted the iron works and the PVC in the architectural details to the master cobbler of heating systems. My friend and neighbor, Frank.

Divorced Dads Night Out

Fast forward to 2000. Frank and I are sharing some bowls of All You Can Eat popcorn in South Deerfield before the waitress at Wolfie’s appears with our orders. We both find ourselves in the league of divorced dads with visitation weekends. It’s not exactly in our respective road maps of where our lives were once headed in the sleepy hamlet of Whately Center. Frank tells me of another neighboring family that’s split since: “Must have been in the water,” he reckons.

It was that hazardous backstretch around the turn to forty. So, so many marriages never make it past those bends. We see the stranger across the table from us and what have we got besides our vows, debts, and a shared history? The empty miles that distance us from the future we once called family.

Years later Frank tells Karen Brown that it was his ability to correct misbehaving water flows at the age of 12 which drew him into plumbing. Ms. Brown is both a Frank customer and an NEPM reporter whose radio portrait of his survival saga goes viral on national NPR. However, this form of troubled water was nothing Frank could fix. I clinked his beer glass to reaffirm my own limitations in this area. We go back for popcorn refills. Our unwritten chapters are no longer blank slates.

Full-time Schedule

I’ve been remarried, twice actually, since our last dinner date. My fourth marriage in 2015 coincided with Frank’s cancer diagnosis. He delivered this news the following year when I rang him in to prep a bathroom for the pending sale of my wife’s home. I can’t say it surprised me at all that Frank was dug in for the fight of a lifetime. What threw me off at first was the realization he was fighting what sounded like a war on two fronts.

At first I didn’t understand how his trade was actually an ally in this battle. Rather than attempting to protect his marshaling forces, he refused to draw any distinction between Frank the plumber and Frank the cancer patient. Others may have retreated into the shadows, of rejection and denial, or an even wholesale withdrawal from the business of living. Frank doubled down on it. His greatest nemesis wasn’t the disease or the prognosis. It’s the number cancer does on an idle mind preoccupied with the harm-seeking disruptions that lie ahead.

Rather than catastrophize, Frank chose to inhabit the solution-seeking sanctum of his problem-solving nature. He opted as Paul Simon described in song, “to dominate the impossible in his life.” That chemo treatment was another slot to fill in an already answered-for calendar of running toilets, clogged pipes, and vanity installations.

But the jammed calendar was never just to remain in motion. In “I Can Die Happy Now,” Frank implores us to step back from our own autopilots. He wants us to absorb the bigger picture so we can take in what’s truly life affirming in our daily practice. There’s nothing stoic or guarded or kept in reserve for later going on here. But the pep talk isn’t coming from fevered piety of sweeping judgments. That’s what we’re used to: Painted on thick with the broadest of brushes.

Smiling Statues

On a summer evening, my wife and I went to see Frank’s show at the Shea Theater. It stars its director, writer, and stage manager Frank. It co-stars Frank’s secret friend. There is no show program. But if there was, it might have been a single urgent message: Spend down our emotional debts.

As my Uncle Stephen Pollan wrote in Die Broke: A Radical Four Part Financial Plan, the last check you write should be to the undertaker. And it should bounce. From very different angles, Frank and my Uncle are imploring us to empty our pockets of regrets. But emotional debts, come again? These are the I.O.U’s that carry us through our daily graces. We come to know this as the kindness of strangers. Paying it forward. But Frank turns the tables. What if we’re the strangers and the kindness must come from us?

Frank isn’t evangelizing from his throne. He’s locked in battle. We’re the ones fleeing the scene and he’s the one calling unsolicited attention to this. Our strength as a community comes from engaging, from the providing and receiving of kindness and empathy. Not the protective shell we often grow to seal us in from the suffering all around us. Not the veneer of privacy that insists on scheduled interventions only.

Frank’s not having that. He pushes on the margins of emotional availability. On its fringes labors the panhandler who carries the shame of pity over the unfilled isolations that hold the awkward dread between the haves and the what-have-you-gots: I admit it, Frank. I haven’t any more to give.

And yet. And yet!

Knowing the pulse of gratitude that brims over Frank, we sense a towering waterfall of connection. A reservoir of feeling waiting to be shared. “Waiting for what exactly?” the man at stage four for the last eight years is asking us. As if we’re asking for our souls back from the places we’ve been hiding them. We can’t hide from Frank at center stage.

The Curtain Comes Down

The crowd is one part sorry-it-had-to-be-you, Frank, and another part frozen smiling statues. That’s when Frank goes one step further. He introduces back to his secret friend, a.k.a. alter ego that’s arrived to comfort and cajole him through the trials of his life. The secret friend has seen Frank through the perils of his solo missions. In the first act, the friend provided a comic foil when young Frank couldn’t get out of his own self-imposed obstacle course.

The friend is also cast as the keeper of Frank’s own bargaining with his maker. It’s an existence of light and energy that can only be shaped into action and outcomes in the fleeting expanse that this natural force inhabits a human body. The desire to bend events in our favor requires the gripping of hands, the stepping of legs, and the flexing of muscles commanded through our vast neurological circuits. Where our heart stops is not a curtain call. It’s not a thunderous ovation. It’s musical chairs where the music cuts out. That’s the theme song of Frank’s requiem.

Frank is not engaging us around the protective custody of angels and bugle corps. He’s bargaining with us where we live. At ground level. That’s where we leave no sincere praises on the table. We spend lavishly and don’t wait for Frank’s funeral. Or our own.

Think about it. The eulogy is off-limits to unkind words. There’s safety in the protection of legacy. It’s as timeless as the keeping of the flame. But what would happen, I hear Frank saying, if we let these praises escape through the mundane discourse of an ordinary day? Then we wouldn’t wonder if the dead could hear because they would bear actual witness to the appreciations they inspire. They would actually come to know the meaning of the lives they’ve touched in these overlapping lifetimes.

That is a world we can share. This is the do-it-yourself instructions for saving your own soul. No waiting is required. You can go right in. And thank you, Frank Marchand, for helping me to see and live that.

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Polite Media Part III– The Reemergence of Corporate Social Networks

A Three Part Series on Reimagining Social Media as a Force for Employee Engagement and Organizational Cohesion

The Reckoning

The closing section addresses the transition of the corporate workplace from a security to a social model. Will the discretionary controls of a need-to-know policy be replaced by a more transparent one? Open access is required in the sharing and distribution of enterprise social networks. Do business and pleasure need further introductions? Can they shake hands on open networks within their own enterprises?

6. Left to Our Own Devices, Literally

There are many wrinkles in the emerging social formulas. It’s true that some of that lies in the gray zone between first-hand experience and the conformist pressures of affiliation. Some of it is flat-out trolling. All of it is distracting from the work priorities that support the operational and business success of the enterprise host.

What happens when the engagement becomes so pervasive, so ongoing, that it removes the employer as the cornerstone of employee experience? That doesn’t mean people confuse posting on the network with their real jobs. It means they expect the crowd sourcing to produce the resolutions they seek whenever novelties are introduced into their problem-solving.

Will they complain about the answers they’re getting only to condemn the system that offers them? That’s not as farfetched as it sounds. How many of our new hires are sold through the onboarding screen a set of expectations for how to handle all the social tools, information sources, and data resources they’ve been provided? In most enterprises, that’s not an HR-brokered conversation.

In a prepandemic world we were told to show-up. Whether our appearances added value or sparked discussion was not the trigger here. The focus was reserved for our absences not escaping the notice of supervisors. The doghouse as limelight. In a social-mediated workplace we now have the news menus of staff meetings with the option of using this same medium to engage with our peers.

Implicit in this dialog is the intimacy and trust required for active listening and inclusive participation. We’re seeing these trust factors play out in groups that can’t be easily defined as communities of interest or practice. They are both. They’re professional in their approach to problem-solving and information sourcing. They also pride themselves in personable contributions of their welcoming and approachable members.

Ultimately there is a golden rule of social media that doesn’t just bear repeating. It embodies any communication or failure to communicate across a screen conferred by mutual acceptance of network membership. If you are personally offended or upset by a post to your feed, respond to the flawed process, the underlying conditions … the issue at-hand. NOT to the character of the person sending it.

7. Permission Statements

Nothing tests the boundaries of a distributed workforce more transparently than enterprise social networking, a.k.a. Corporate Facebook. Turns out the protection of an employer-based firewall is not just a safe zone for selfies but a sanctuary for discourse. Turns out that working for the same outfit remotely transcends the traditional barriers posed by office politics, territorial skirmishes, and most importantly, network security — that Achilles heel of all organizational networks.

Permissions management is the key chain of network security. It is the access controls behind every server, application, and file folder, (land and cloud). However, in their zeal to protect, the network security folks took their eyes off one basic consideration. It’s one thing to tackle internet-launched security threats. It’s another thing to keep them so guarded that they’re not put to actual use.

For instance, in the case of enterprise networking, it turns out that the opportunity for personal branding exceeds the risk of identity theft. Oh wait. That’s not on me. That’s our firewall which handles malicious attacks. How is it then that a sometime knowledge worker has evolved into a full-time knowledge in-mate? Today’s intranet contains a virtual prison yard of electronic directories, lists, and libraries in perpetual lock-down. These are the underlying conditions that contribute to large-scale organizational IT stumbles such as…

- Knowledge Gaps: Not knowing what we know,
- Information Silos: Losing track of who would know,
- And back by popular demand,
- Flustered Users: Wondering of it’s just me (or did a decade of IT changes land on my screen before arrival of the next Covid variant)?

8. Promises Kept

Outside of work, our consumer selves were never given the chance to opt-out of one-way social networks that surveil every step in our digital lives. The culprit turns out to be network security protocols; specifically, the notion that the employee relationship to corporate information exists on a need-to-know basis. If it’s not essential to the job, it’s not available to the user.

This policy runs counter to most of employees in pursuit of most information. We’ll call this the like-to-find-out policy. Those are the conditions knowledge workers find themselves. This is true in making informed decisions and on finding authoritative answers. It’s evident in the service of our most soaring aspirations and most routine of tasks.

We’ve all heard the familiar denunciations:

- Hide: That’s hoarding!
- Go seek: That’s one crap load of search results!
- Still seeking: That person’s no longer here to let me in!

This time lost chasing access-resistant corporate assets pales in relation to the larger loss of trust that happens when you don’t see what I see. How can you and I be on the same page when clearly we’re not accessing the same app, function, image, or file on our screens.

There simply is no justification for need-to-know access in a post-pandemic world espousing transparency, equity, and the full participation of co-located, remote, and hybrid teams. Enterprise social networking platforms like Yammer, Slack, and Zimbra channel news feeds on an intended want-to-find-out basis. When governed and managed effectively, they enable self-organizing groups to collaborate across the familiar silos of departments, lines of business, and regions.

More importantly, their openness and vibrancy parade an undeniable affirmation that this is a welcoming workplace. Not with its basis in one big unified corporate family but an unforced reflection of a workplace containing the voices of its workers, managers, and executives. This is a new chapter with an established roadmap: A return to the pre-firewall promise of social media.

Corporate enterprises are served well to put as much thought into building their communities as they spend dollars on buttressing their fortresses. It’s that kind of thinking which will retain and attract the best talent in the post pandemic culture to come.

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Polite Media Part II– The Reemergence of Corporate Social Networks

A Three Part Series on Reimagining Social Media as a Force for Employee Engagement and Organizational Cohesion

PART II: Employee Engagement Finds its Voice

Part two of our three part series on workplace-based social media addresses the use cases and tangible benefits of its adoption. Key to that success are the underlying trust factors. It’s this sense of belonging that enable participants to contribute in both their work roles and as members within these communities. Employee retention tops all success factors.

A Three Part Series on the Reimaging of Social Media as a Force for Employee Engagement and Organizational Cohesion — A camera on the meeting screen is now a seat at the table. (c) yektafurniture-com

3. Scaling the Firewalls

Before the pandemic, the choice was simply toe the line or leave. There was no shared social history that lived outside the data fortress of the corporate firewall. Anyone attempting to step outside it was greeted with the same studied ferocity as those greeting the hacker-invaders attempting to break-in. This false equivalency criminalized the notion that a corporation be held externally accountable for its own internal actions.

There still is no safe public harbor for the trading of these untold white collar war stories. A half-century of employment laws and workforce reductions are not to reverse course in deference to the opening of our local chapter of corporate Facebook. In fact, management’s legal stranglehold on corporate labor is one of the galvanizing forces for instilling civility and cooperation in ways completely alien and largely absent from advertiser-driven social media.

In fact enterprise social networking is a valuable opportunity to reimagine the social media conversation. Shedding the conflict-seeking grandstanding of the agitator is both good for bonding and the bottom-line. Realizing the limitations of social media for resolving disputes is another part of that rethinking. Locking horns on screen is another reason to close potentially explosive and incendiary posts so that cooler heads intervene, arriving at an “offline” resolution.

Finally, the toxic mingling of obsessive behavior and competitive bargaining is another regrettable piece of recent social media experience. Its removal is supported by the need for greater cross-enterprise cooperation. No vanity-induced campaigns for the most winks or fewest unsubscribes.

Promoting a healthy participation rate includes generous helpings of member counts and feed interactions specific to the full potential of each group. No need to pit them against one another or in side-by-side comparisons. Remember, social metrics that support cooperation are not those sports league betting formulas used to measure external success.

4. Where Is the Conversation Headed?

What happens when the voice of the employee gets a seat at the table?

Whether limited to encryption keys or scripted for applause lines in town halls, all of these stories are siloed at the discretion of top management and their container-keepers. What you say here stays here. What you see here never happened if it didn’t go down as planned. What you hear later is a stilted reconstruction of rationales used to justify the impact of events no one saw coming.

So why rock the boat now? Who was ever naive enough to suggest that corporate playbooks are open secrets? That their appetites for growth and the conflicts of interest posed by this solitary purpose should be scrutinized and confronted? We call for investigations and expect our public institutions to weigh transparency against a fair return on shareholder capital. Why not the workers who generate those same results behind the muffled seclusion of the firewall?

So, who is our expert witness here? Who can speak to both power and the need for open discussion? If you want extra helpings of candor and credibility, don’t ask a current employee about the employer you’re considering. Ask a former employee. Someone with no skin in a game they once played to win under the same rules you’ll soon be learning.

They’re under no obligation to side-step the problem personalities, undue hardships, or plain dumb stuff that passes for standard protocol when: (1) the blame gets assigned, while (2) the underlying problems go unaddressed when your firsthand witness decides to jump ship.

Maybe in a pre-jaundiced view of social media, there would be a pooling of internal webs. This is a rally cry for collective action to scale the firewalls not high enough to hold us in.

Here are three such expressions of this initiative:

a) War Stories:

Develop success cases told around a communal fire through open discourse and courageous debate.

b) Knowledge Metrics:

Use enterprise social networking analytics to quantify the involvement of network communities in opportunity gains and cost containment, i.e. employee self service.

c) Process Guidance:

Provide support to energized and often less-seasoned colleagues who wish to leverage guidelines and sequential learning in the practicing and mastery of new skills.

5. We’re Waiting for the Desks to Settle

The long sidelined promise of social media is when it’s conducted within the decorum of what used to pass as polite society: Keep your politics, religion, and money separate from your daily discourse with others. From a First Amendment perspective, we’re treading into ulcer-inducing territory. It’s a form of personal discretion best left to AI-guided robots.

The argument goes like this.

In an age where visceral anger meets instant gratification, the noise of the mind has replaced the din of the public square. Therefore we humans are too authentic to suck it in a reserve of uncomplaining stoicism. In fact, emotional repression has never fallen out of favor inside the corporate realm. What’s more, a shared belief in a reliable pay check inspires the self-regulation missing from the toxic undersides of Facebook and Twitter. This politeness factor breeds big trust under a big tent, consisting of tens of thousands of employees. All with access to their colleagues’ posts, likes, and follows.

Perhaps the ultimate business value of a trusting social network is that the benefit of the doubt is extended to people we’re meeting on social media for the first time. These are no longer complete strangers. They’re former teammates of a current colleague. They’re newly hired to plug a hole we’re tired of fixing. They overheard that we’re onto something and it sounds a lot like the missing piece in their pursuit of what comes after the problem we’re resolving:

Degree of separation meets self-organizing teams.

This was always the promise of a network effects. Now it’s landing squarely in the post-pandemic wheelhouse of the distributed workforce. It’s a workforce that could just as easily move to some other enterprise should they not feel included in this one.

Next week: The Reckoning

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Polite Media Part I: The Reemergence of Corporate Social Networks

A Three Part Series on Reimagining Social Media as a Force for Employee Engagement and Organizational Cohesion

Introduction

The notion of polite society has been pilloried in all directions. Since time immemorial, it summons an elegance and privilege shielded from the commoners and working classes. These refined rules of etiquette faded with our regard for elites and institutions. They fell in a heap, ringing down the privacy curtain that separates first-class passengers from coach.

Now, add social media to the mix. The language of the street became the vernacular of the screen. We gain gratification and followers. We sacrifice the temperance, discretion, and decorum of pen to paper, and spoken word as the primary expression of interpersonal communication.

Skip ahead a generation. Within the sanctuary of corporate networks, employees are now told that their companies reflect the virtues of a benevolent gatekeeper. Business success is no longer measured by profit alone but by private sector contributions to the greater society.

Re-enter social media. This time it’s not a destination app but a two-way communications channel:

- The assignment? Pry open a dialog. Keep it civil in tone. Who’s involved? Everyone who wants to be.
- What’s at stake? Shared perspectives across office, remote, and hybrid workplaces.
- What’s being shared? Best practices, common interests, event launches, shout-outs, and no shortage of selfies.
- How do we know they work? Look at cooperation levels between office, departments, and business lines.

Is this the workplace you remember vacating in March 2020? The shifting answer suggests that we have an opening for you well ahead of your return.

PART I: The Case for Enterprise Social Media

The opening argument in Part I addresses the crossing paths of social media with the virtual workplace and the unprecedented return to office of a largely homebound workforce. The social media factor turns on this key question. Can the same medium that bred widespread misinformation and distrust be used to build community and cohesion in post pandemic work environments?

A man holding a face mask and a woman reach to shake hands — (c) The Atlantic, 2021

1. The Socializing of the Remote Worker

I’ve met an unexpected and rewarding twist in my career as an adapter/survivor to the ways of keeping both feet in the gainful camp of the salaried corporate middle manager. The twisting is not the endless contortions made to remain employed in professions with insatiable appetites for awards, honors, certifications, and credentialing I’ve never possessed.

This world has been tone deaf to the many skills accrued in the weathering of the hire/fire rhythms that shadow its more famous boom/bust cycles. What does it mean to attain the title of Certified Cloud Practitioner? For some, it’s the beginning a rewarding corporate IT career inside an Amazon-centric ecosystem. For others, it’s the cost of staying employed. The exam answers are as perishable as last year’s jargon will be to your next passing score.

It’s a curious thing. Before the pandemic we listened in our commutes to podcasts about business, politics, public policy, culture, entertainment. What did we learn from our drive-time audio excursions? That once you go beyond the news, sports, and weather, you get a contest of wills. Not just who wins but who gets to define what victory even means. In any fathomable category of human endeavor there’s a shared and disputed history of how we got where we are. With one notable exception.

It’s where many of us listeners spend the majority of our waking hours when we’re not tethered to our headphones. It’s the history off-limits to anyone outside our employers, and even beyond the reach of many of our peers. When we sign our employment contracts at-will, we are never more than one bad work day away from termination.

In a tightened labor market those same management controls that breed conformity and reticence are keeping a lower profile. Open debate with superiors? Whoa! No one said the open floor plan extends to a hybrid workforce of mostly full-time remote middle managers and operations staff. Speaking truth to power? Yep, still the same career-limiting move we never left.

2. On the Clock and Off the Cuff

But the rise of the social media feed is a new form of employee expression that diverges from the top-down command-control of corporate communications. No, this isn’t an infomercial or even scripted. Neither, as the social marketers would pitch you, is it an all cast production number. True, it is a dialog across departments, regions, and subject domains.

But it’s not yet anything as tangible as a territory, or a job family, or a set of performance review and promotion-worthy metrics and achievements. It is however a warm medium that permeates cold dollar calculations. It also holds the balance between a simple cost benefit analysis of remaining with one employee or taking the promotion in pay from the higher bidder next door.

Simply put, corporate newsfeeds, a.k.a. enterprise social networking, is the glue that holds those intangibles together. It’s not just about puppies, kittens, and paranormal geeks. Channeling our personal side into teams and projects is not about bloviating. Quite the opposite. It’s involving the moving inter-dependencies of groups unified by common interests.

The result isn’t self-promotion. It’s a shared outcome of working together, regardless of rank, location, or reporting structure. With increased engagement comes a stronger sense of community. This is cohesion that gives recognition, bonding, and personality to the often faceless calculus of complying with guidelines, engineering solutions, billing, purchasing, packaging, and keeping our heads down doing these things.

It’s interesting. I serve on a panel that approves, declines, or redirects requests for new communities. At the outset, we expected two things: (1) lots of pent-up demand for groups, and (2) lots of on-the-fly learning about what constitutes a new group and what doesn’t.

Six months later both assertions are both correct and misguided. (1) The demand has yet to recede. (2) We’re still learning. In fact, it’s gotten harder to negotiate when a proposed community is unique and universal, or, when it’s too focused on a group or issue best addressed as a topic or theme.

Next week: Employee Engagement finds its voice.

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Hampshire is Back

50th anniversary scenes and takeaways of Hampshire’s return from the brink.

The College Turns 50
and Learns What It’s Grown Up to Be

Last weekend my wife Patty (F78) and I attended Hampshire College’s 50th Anniversary celebration. We live one town out from where we first laid eyes on the future, long before we realized our marriage is what that future needed to be fully lived in. We went expecting some chance encounters with a few peripheral acquaintances and a newly untangled neck lanyard. What we left with was the renewal of hope that the future not only required but could insist on the continuation of Hampshire College. The grandiosity was unexpected. But there is much to celebrate.

We arrived with guarded, pensive questions:

- Is the existential crisis of prepandemic times only visible in the rear view? Is Hampshire back for good?
- At age 50, is Camp Hamp ready to declare itself the institutional grown-up in a crowded room of fat elites, insulated by their liberalism?
- Does such emancipation lend authority to the traditional school fight song? The one calling out the injustices that now masquerade as the business of the usual?

Davis Bates F73 retells the story of the Div Free Bell: “You go out into the world and Division 4, 5, and 6 will find you.”

Paraphrasing President Ed Wingenbach here, few colleges can fall back on its social justice legacies without resting on its quixotic laurels. The Hamp he inherited didn’t have that financial luxury. What it did have was a devoted alumni community that considered Hampshire their academic soulmate. Not some option on a roulette wheel of school rankings but the only choice for them. An improbable mix of trust fund spoils, interdisciplinary modalities, and the pioneering spirit of the self-initiated.

By the Skin of Our Whims

Where else could you build a degree based on the skin of your whims? Where else could you demonstrate the value of your education was not clocked to your classroom hours but to the more expansive view of independent study. Not learning for its own sake, but for putting it to work — the fruits of your Hampshire labors.

The culmination of this remains the Division III — a thesis-like concentration anchored by academically-chaired committees and assembled by …

the Hampshire student as both messenger and focus of their purgatorial scrutiny.

The committee assessed the merit of the proposed Div III contract against the abstracts of the thesis. Often within the experience of delivering their realization through scientific, literary, musical, cinematic, and theatrical expression.

It’s fortunate for the college and our community that these yardsticks for graduating Hampshire remain in place 51 years later. It’s this blending of freedom, support, and guided trial that binds the real-world fortunes of alumns to their original and enduring premise for attending Hampshire. It’s true that the process still carries this dogmatic insistence:

1 Div III completion = one liberal arts degree

Perhaps that’s the price for being left in our post graduate bassinets at the entry ramp of the professional freeway? But at least the generosity inspired by these rites of passage allows us to host these spirited disagreements for another day.

Hit the Ground Solving

There were the four schools that bracketed Hampshire’s academic offerings across the liberal arts spectrum of its founding: Cognitive Communications, Humanities, Social Sciences, and Natural Sciences. The portfolio was reshuffled with the great re-imagining of Hampshire’s relevance and differentiation from other endowment-challenged small liberal arts colleges.

This urgency pares the precarious state of four evolving social problems with Hampshire’s own comeback from the abyss of the dim ‘Mim days of F18-S19. In practical terms this means that the first arrivals no longer dabble in Div I level flirtations. They jump into the furies of the current spasming century with both skidding feet, be it…

- Confronting climate change,
- Escorting white supremacy out the door, or
- Defining truth in a post truth world.

Average White Male Band

The supremacy part of hitting-the-ground was especially apparent in reliving the grainy splendor of Hampshire Video. The only hue starker than the black and white test patterns was the white maleness of the crew and cast. At the time I think most of the Infinity crew considered themselves more as outcasts — even by Hampshire freak-flagging standards. But fast forward to today and it’s undeniable. That’s not a reason to pay an apology forward. What would today’s Hampshire students want or do with such a misdirected misgiving?

A more sincere gesture would be to mentor these new voices and encourage their own shaping and discovery. That we were afforded the same pathways is the institutional memory that bears preservation — not the memories themselves. I thought of that when I heard Lisa Napoli’s virtual presence of her eighties curation segment. Lisa was lamenting the loss of her Hampshire video legacy. I almost interrupted her virtual voice by challenging her familiar lament with actual evidence.

Recently I excavated a sketch where I cast Lisa in her future real-life role of reporter on the antics of Wind Shields. The interview concerns celebrity journalism and the fortunes of Brooke’s fictitious younger sister. In retrospect, the script is sophomoric. Like so many Infinity sketches, it deserves an obscure death. But at least I was trying to venture out of my hermetic maleness. And never had such inside baseball risen this close to the surface of my personal Infinity history.

Roger Mellen (S72) introduces John Bruner (F94) who guides us through a virtual tour of today’s Studio G.

Once and Future Infinity

My favorite 50th Anniversary ceremony was the Infinity & Beyond viewing and discussion of Hampshire Video. Full disclosure: I had no hand in the assembling of the program or curating of the artifacts. Yet I got scooped into the eighties reels like so many unwashed sweaters with their drying cycles set to a mod kitchen microwave:

- Former spouses,
- Long dried-up mod spills, and
- Distant combustions of drug-induced creative angst.

All living in one throbbing continuum of a continuous metallic oxide salvage mission. What could be more legacy than that? A big pile of donations, that’s what!

Failing big windfalls of liquidity, John Bruner is the proud and capable keeper of the Infinity flame. The torch he carries was passed to him by the legend known as Gunther.* We learned from Bruner that it was John Gunther (F84) who executed the monk-like preservation of Studio G as a streaming channel on YouTube. **

* Also, thanks to John Gunther for looking the other way when those of us on security detail let interrupted the slumber of the editing suites in the early morning off-hours. As my Div III collaborator Andy Morris-Friedman (F80) attests: "Maybe you could crank out a 3 minute rock video within your 3 hour allotment. But not a feature-length documentary."

** As a second footnote, Bruner provided some homework to the time-rich and cash-strapped Infinity partisans. It's assigning times, places, collaborators, titles, etc. to the smoldering collection of orphan videos now stored in this YouTube-hosted vault. Please contact John for the QR scan you'll need to access.

Many alumns I remain pals with harbor a lost treasure buried in the metallic shadows of this vast, untamed archive. I look forward to providing the door, secret handshake, and instructions for crowdsourcing this reconnaissance mission.

Tom Giovan (78F) shared the insight that Infinity itself was always about the framing, the queuing, and the segues. He figured the folks who wanted their mugs to appear on Intran would emerge from the shadows as the weekly “programming” destination. It was the “glue” between segments that the Infidiots that anchored whatever submissions had gathered in the backlog. I can confirm from the era immediately proceeding Tom’s that the glue formed its own standalone destination, whether it was introducing the news, entertainment, or bastard of both.

Unwritten Histories

The existential flash point of Miriam Nelson’s ten interminable months as the school’s president may have been the shock to the system that we never got from prior leaders. Maybe her predecessor would sooner fall on his sword than his board to balance capital improvements with lagging enrollments and budget realities. In either narrative, “Mim” held the carving cleaver in the role of the grim reaper. In the overtures to her would-be suitors, she saw in Hampshire’s buildings, property, and infrastructure something that no graduate could envision or tolerate: the seeds of an extractive business.

Februry 2019 | Cole Science Center: The winter of our discontent and the seeds of our revival.

The collective rejection of this was on full display at this weekend’s celebrations. $10 million in federal rescue funds have yet to be touched. Plan B is in place and may not be needed. Is this Hampshire’s books we’re talking about? We’ve got the vision thing and the business side playing on the same team? Amazing!

Curiously, there were teary-eyed farewells to former President Jonathan Lash curated in the 2010s reel. Yet there were no postcards from the predatory aggression or student-led brush-back against the administration in the dim, grim Mim times. John Bruner explained this as so much footage trapped in so many phones that never found its way to an arching meta treatment of this epic and ultimately heroic battle.

Any alumn Netflix producers out there?

A vulture capitalism carve-out script awaits only your filming rights. Either way, the diffuse nature of digital artifact collecting is a major challenge to a technology that remembers singular images contained in a visual lock-box in the casing of a SONY videocassette.

Next Chapters

We all left campus with a pocketful of sounds, pictures, a crumpled enrollment packet, and the exuberance that comes with believing the is a vital force for social change in a world gone to shit on our watch.

- Can Hampshire cure climate change?
  - No and sorry but wrong question.
- Can we nudge it back to health?
  - Better question.

Patty and I will soon depart our unglamorous work lives as salaried people. We will exchange commutes and Tupperware with a surplus of time and experience and shower them on a Hampshire community that supports the future as a nurturing place. One supporting its inhabitants on the earnings of their humanity alone. A market at the service of its citizens. It starts with a generosity still scarce in these times of perceived loss and imposed transition. Tomorrow’s Hampshire is the nesting place.

No empty nests near the Johnson Library.

References:

Ed Wingenbach Letters and Speeches

Me and God at Hampshire

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Plausible Disinformation Belief

It’s no longer the personal story of the hero but the political reality of the all-powerful where the fantasy life of today’s escapism is scripted, cast, and streamed. Movie fantasy? Meet video game.

What Happens When The Escapists Are Greeted As Liberators?

Inside the House chamber, lawmakers, staff aides and journalists were told that tear gas had been deployed and to grab an emergency hood from under his or her chair. Credit: Andrew Harnik/Associated Press

Prolog

Much has been said about America’s mud wrestling with media disinformation and political dysfunction. Much has been debated about the competing versions of what America stands for and what she stands against. This clash of narratives is nothing new. It comes straight from central casting and sucks your news feed dry.

What is new is a switcheroo between two competing versions of how Americans view themselves through the social histories that form of our American identity.

One is the ideal of the American dream. The other we’ll call the American hallucination. The willful removal of context from the telling of dark, American stories. Those are tales where backwards thinking slips out the back door. Casting retroactive judgments on moving pieces of the human chessboard is not just some parlor game. It’s what’s on the news menu. It’s the future of entertainment.

Retrofitting a movie ending around changing attitudes is one way to explain the wholesale rejection of the moral codes at work guiding their time-appropriate behaviors. Another is to say this is what happens to a culture that witnessed the death of the American dream. On our watch die she did. We grew up in the promise of an American dream that was within potential reach. Of which reachers? That would be the upwardly mobile as-in … anyone with modest means and slightly immodest ambitions. We all knew the dream was both imagined, and as real as our devotion to it.

Yes, it was a marketing ploy. Not everyone would rise accordingly. And yet, shouldering those hopes would nurture our stamina. We will endure this recession. We will break out of this bust cycle. We’ll reach the point where it’s our money that’s being borrowed. The ultimate payback! Such were the trailers for the American dream that fired our young, professional imaginations. A generation later, that hope has dimmed if not extinguished for millennials gaping at mountains of student loan debt. Didn’t we get ourselves through school? Wrong question to be asking, Buddy.

They don’t root for the little guy because they know first-hand their chances of taking on Goliath or selling him their start-up is nil. Instead they’ve escaped to a world where the entire power structure is questioned. The elites and the brokers and the deciders are all accountable for the corruptions wrought by their abuse of this power.

It’s a power they neither earned nor amassed but simply inherited, thus bypassing any of the accountability associated with traditional channels of leadership and trust through public dialog. It’s no longer the personal story of the hero but the political reality of the all-powerful where the fantasy life of today’s escapism is scripted, cast, and streamed. Movie fantasy. Meet video game.

Smell Testing Standards

Melanie Griffith as Tess McGill on her morning commute.

Like you, my wife and I watch our share of streaming escapism. Like you, sometimes we’re Googling while we watch to determine empirical fact from artistic license. Recently we traveled back to our formative professional adult times and streamed the movie Working Girl (1988) starring Melanie Griffith, Harrison Ford, and Sigourney Weaver.

If your post boomer curiosity is unaroused, I guarantee there’s no spoilers worthy of your alerting. The implausible resolution of a lurching plot twist rests on a wobbly bed of screwball comedy formulas. These wacky, zany, turns of narrative have long since thinned out on the expired belief they could pass the smell test. There were three bands of smell test results:

- - Sweet success (first and foremost): that an audience could invest its betting money in a series of improbable events coming true.
  - Scent of a popular B movie (next and likeliest): that the guy gets the girl (or in this case) the girl gets the gig and that conviction could lift the emotional prospects of its audiences.
  - Cheap cologne grade (last and least): that the silver screen could suspend enough disbelief to make them forget their off-screen troubles. Sometimes for longer than the film. Imagine! Are your movie muscles still limber? Can you still go the distance?

The final elevator scene has more sleights of hand than a fire-eating juggler of vanishing card tricks. And yet the world surrounding that bank of corporate elevators is grounded in the same plausible backdrop that would greet any movie-goer on their commutes the following work day. The change that director Mike Nichols is foisting on us lives between the hearts and minds of a repentant but worthy protagonist. Melanie Griffith’s hometown character is in a double destiny reversal with her antagonist boss. A worldlier and coddled arch-rival played by Sigourney Weaver. Who do we root for? Nichols makes the decision for us.

Crowd Scenes of Today

Is It Safe to Go to the Movies? Tara Santora, Fatherly, September 14, 2020

In 2021’s collective mental landscape, snootiness is not only in. It’s the cost of even entering the one remaining form of advancement. Self-promotion is the last resort of scoundrels and ambitious claims on climbing today’s corporate, political, and cultural ladder. Our seething anger can’t be directed at the privileged few cutting the line of our promotion. We were never up for one in the first place. And we still have jobs. Even if it’s a full time job just figuring out how to hold the one we have. Besides, no one is especially interested in our inability to rise in station or settle a personal workplace score.

However, aiming our invective at the tribe who cut the line? Sublimating my shame with healthy dollops of contempt for the success I’ll never be? Now you’re talking. Permission to uncork, sir? It is the contagion that knows no flu season. Our addiction to indignation is transmitted via smart phone notifications. No surgical strike implied when the car drives over the curb. Nothing pedestrian about these protesters.

Wait! How did we get from the crowd scene shot in a lower Manhattan office lobby a generation ago to the white supremacist march on Charlottesville in 2017? What do our current political upheavals have to do with screwball comedies, cultural smell tests, or the aerosols dancing off our phone sceens?

- Everything, if you’re streaming wholesale retakes of historic tragedies like Quentin Tarantino’s Inglorious Bastards or Once Upon a Time in Hollywood.
- Plenty, if you’re rewinding to episode one of anything Ryan Murphy revisits on his $300 million tab from Netflix, or what Midge Maisel doles out to the knuckle-dragging GI Joe Schmoes in the smokey take-my-wife clubs .
- A whole new backdrop to the Cold War once the viewer inserts heroine Beth Harmon into the cardboard cut-outs of gobsmacked prodigy bros and inscrutable Russians.

Bridge Construction Ahead

The point is to guide the viewer’s lust for justice to the obliteration of the bullies who tormented us through the 20th Century. The bridge leading back there is a fabrication that bypasses victims, heroes, and all history books that stand-in for the psychopathic reality hosts that set civilization on its heels.

- Is a bridge back to the Twentieth Century the way to throw the cold water of reality on a Dorothy who mistakenly thought herself in Kansas …
  but that Kansas prohibited free and fair reproductive rights services?
- Is it a bridge back to the Minutemen when San Francisco schools throw Paul Revere on the tinder of so many Confederate flags because of his mistreatment of Indians?
- Is it a bridge back to the time when a white man’s country was his shining castle and everyone else new their respective roles and places? Who needs cancel culture when you can delete entire decades of coalition-building and consensus-making?

Does the retelling require the wholesale re-staging of our revisionism? A post racial past where open hearts and independent minds upstage inheritance, tribal rites, and skin tones?

Is that how social justice wins over individual liberty?

Is that how merit transcends birthright?

Are we sure we’ve persuaded our libertarian friends this is the way, past our open intolerance for one another?

And can 71 million Trump voters be fully culpable for their own alternative realities?

These are weighty deliberations for the most reasoned of actors and the most sensible of cultures. For the winner-take-all USA, it is a bridge too far for anyone expecting to meet solid ground upon its crossing.

2020 as Hindsight

In the screwball past, the audience could indulge in the implausible outcome, so long as the good guy was believable. Maybe a little more faith would enable us to fight the good fight long enough to prevail in our own reality series. But at least we had to power to change for the better.

That was the known quantity after the credits had rolled. Our current indulgence for these flights of historic fancy is the outcome of losing that faith. That expectation of a future we can have a hand in shaping, not just a present we’re preoccupied with enduring.

In the narrative, this was once centered on the change and growth of the protagonist. These days you don’t need to identify with the star. In fact if you stage an anti-hero your plot can beat up on the larger society without needing to identify with the star, as-in…

- I don’t condone Walter White’s crimes in defense of providing for his meth empire family
- I don’t sanction the use of waste removal consulting services for packing Tony Soprano’s adversaries in garbage bags
- I don’t approve of Cersai Lannister’s power grab as much as I respect her dealing of bargaining chips. Would I despise a man any less?

But I do indulge with imposing my 2020 hindsight on the 1970s world — the same painted cloth of unyielding circumstance that hung behind the characters of my coming of age. The idea of switching out the social norms was no more conceivable than redirecting the crowd scenes in Working Girl off lower Manhattan. And into the East River.

Reality departures don’t mean that the reality keepers own the landing rights of reality’s return. It means that we must change and grow past where our own despair pacifies our anger and appeals to the notion of running out so many clocks. That would be the ultimate fiction and the breaking in the arc of histories yet to be written.

Talk is cheap. But shouting is even cheaper. Especially when it drowns out the opposition — the expense of listening.

And the cultural war prop room never closes for business.

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Scaling the Firewalls

What Happens Here Will Only Stay Here If We Comply

Employees walked out at Google’s headquarters in Mountain View, Calif., last November to protest how it handled sexual harassment complaints. Credit: Jim Wilson, The New York Times

It’s a curious thing. You listen to podcasts about business, politics, public policy, culture, entertainment. In any fathomable category of human endeavor there’s a shared and disputed history of how we got where we are. With one notable exception. It’s where many of us listeners spend the majority of our waking hours when we’re not tethered to our headphones. It’s the history off-limits to anyone outside our employers, and even beyond the reach of many of our peers. When we sign our employment contracts at-will, we are never more than one bad work day away from termination.

As we’ve seen in our polarized country, the behavior of our political classes breeds conformity, cowardice, and a reflective dismissal of open debate with superiors — be they elected by a board of directors or a pitchfork-waving crowd of primary voters. Under the employment laws of most states, speaking truth to power is a career-limiting move. It reduces potential counter-moves too when the fallout moves beyond the boundaries of whistle-blowers and legal protections against workplace retaliation.

There is no shared social history that lives outside the data fortress of the corporate firewall. Any one attempting to step outside it is greeted with the same studied ferocity as those greeting the hacker-invaders attempting to break-in. This false equivalency criminalizes the notion that a corporation be held externally accountable for its own internal affairs, specifically the actions taken against the collective good of its employees.

A Monopoly on Knowledge Labor

Instead we have white collar war stories told between the combatants in the knowledge worker ranks. There are the legal skirmishes around employment law that are traded between corporate legal departments and the council they retain. There are the use cases to prove out the frameworks, scoring systems, and mid-course corrections of insistent strategy consultants who bless management team acquisitions, workforce reductions, and all manner of impact on earnings reports, (i.e. many if not most knowledge worker employers).

Even annual rites of we’re-all-in-this-togetherness like employee surveys are ultimately re-calibrations for how high management can turn the screws without courting a groundswell insurgency or a grassroots rejection of newly imposed terms and conditions. Employees have much skin in the game and no place at the table. While the survey is marketed as an instrument for feedback, the ultimate goal is to isolate the first inkling of departmental simmerings and cool them down. The operative goal here is isolation before untended resentments can leap across the well-enforced boundaries of business units and organizational functions.

So why rock the boat now? Who was ever naive enough to suggest that corporate playbooks are open secrets? That their appetites for growth and the conflicts of interest posed by this solitary purpose should be scrutinized and confronted? We call for investigations and expect our public institutions to way transparency against the rights of shareholders to receive a fair return on their capital. Why not the workers who generate those same results behind the muffled seclusion of the firewall?

Aborted Mission Statements

Actually, many 21st Century-based tech giants have branded themselves under the banner of corporate responsibility, environmental sustainability, and ethical business practices. Are these publicly-facing aspirations reflected in the way big tech engages its knowledge workers or are they high-minded platitudes that confer no wider social benefits beyond their corporate PR value? Many of the millennial and Gen Z knowledge workers attracted to their employer’s social mission are pushing back.

Earlier this fall Google employees protested the trafficking of hate speech, the use of AI surveillance for infringing on citizen identities and digital rights, and management countermoves, including the suspension of activist employees. The protests were soon followed by calls for the workforce to try something quite alien to the U.S. economy, corporate labor practices, and employee relations — the right of knowledge workers to negotiate with management through collective bargaining.

So, who is our expert witness? Who can speak to both power and the need for open discussion? If you want extra helpings of candor and credibility, don’t ask a current employee about the employer you’re considering. Ask a former employee. Someone with no skin in a game they once played to win under the same rules you’ll soon be learning. They’re under no obligation to side-step the problem personalities, undue hardships, or plain dumb stuff that passes for standard protocol when: (1) the blame gets assigned, while (2) the underlying problems went unaddressed when your firsthand witness decided to jump ship.

My proposal is that knowledge-worker user groups foster research and communications to scale the firewalls. The tools of the trade are every bit as familiar as the barriers for its facilitation: discussion boards, virtual workshops, and collaborative platforms that veer clear of social media platforms and their own un-scalable firewalls of prying eyes and the intrusions of surveillance capitalism.

Draft Agenda

That said, here are three such expressions for elevating the concerns, goals, and ultimate demands of the U.S.-based corporate knowledge workforce:

1) War Stories Told Around a Communal Fire:

Develop success cases where channels between KMers and leaders showcase exemplary partnerships through open discourse and courageous debate.

Be those expert witnesses to the use cases we develop where collaborative know-how and process experience are undermined or compromised by leadership that fails to include the knowledge organization in its decision-making.

2) Open Knowledge Metrics for Scaling the Firewall:

Distill lessons from use cases into survey tool for benchmarking knowledge-based organizations by degree of management support, i.e. communities of practice, voice of employee, intelligent search, etc.

3) Process Guidance for the Unjaundiced:

Provide support to energized and often less seasoned colleagues who wish to leverage our guidelines in pursuit of more open knowledge communities and corporate rights for knowledge workers

* * *

This proposition should sound familiar to anyone who’s tracked their own sense of the post COVID world to come with my 2020 Foresight musings. I remain a wary bystander of the status quo. I do harbor an active animosity towards its unquestioning return. While corporate boards and elites are ripe for channeling this, that’s not either accurate, realistic, or in keeping with any future worthy of envisioning. That place accesses a healthy capacity for dialog, an appetite for cooperation, and a bias towards a stabilizing economy for the many, not for the prosperity of a few.

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Part Five: The Shopping List for the Future That Has It All

Playing by the same set of rules is a sound set of rules because the same ones apply to you and me. Other agreements are on the table. But this is the only one we’ll need to understand across that table our mutual commitment to social contract number one.

In our last install we considered what could happen if all the bread and circus distractions died down long enough for common people to share in their economic insecurity?

“Emptiness is not something to fear but to explore as a spiritual reality that leads to detachment from self-interest and greater compassion for the world.
Fr. Steven Paulikas, The New York Times, April 11, 2020

That cleansing embrace of that blank canvas sounds nearly as courageous as it does naive for anyone teleporting within the vicinity of “now.” In fact, if I had…

(1) Read up on the future in the maternity ward where I was born, and

(2) Been magically transported to 2020, I would have …

(3) Done a 360 degree crawl back into mom’s womb.

Future shock set in when what do you want to be when you grow up becomes the answer to a test score. And those answers are limited to a shrinking number of professions that are drawing from a declining range of cognitive strengths, artistic skills, and uniquely human traits.

What if the same career ambition could be expressed as social stability, and not mere social status? This promising societal aspiration starts with a wholesale rewrite of the social contract number one. That’s where Father Paulikas’s brave, defiant act of detachment begins. That’s from where we assess our relationship to our communities, peers, and juries without prejudice.

Only problem is that the contract is voided, no one’s in charge, and our responsibility to each other is decided by someone with no skin in the game. And when the contract is voided there are no winners and losers. Just suckers who never had a chance of winning. Also, your handshake is channeling my inner germaphobia. Perhaps we can lock our gazes in with an iris scan? What are the terms and conditions for lying through our irises?

Data Center Cloud Computing, Public, Private and Hybrid cloud services. (c) Jose Mixco — Technopolists: Can we look at clouds from both sides now?

Given this loss of mutuality, personal responsibility is being tested in ways not previously relied upon to form agreements, let alone social cohesion.

Coordination used to be how humans in groups navigated their way through anticipated changes. But it’s also how we coped with the unknowable, as-in… if I take a bullet from the enemy, my loved ones will accept my death as a noble sacrifice in the defense of family honor. In these pandemic times there have been many great and minor sacrifices. But not in the public spirit and inner solace offered by a shared understanding of a common good. These virtues are not available to us in 2020.

In the past the enemy was foreign. The threat concerned more than enlistment or rationing or conforming to a defensive crouch while the storms of hostility roared overhead. It was the threat of what could be taken from us:

- from our freedom to assemble,
- to the abundance in our supermarkets, and
- the shape-forming potential of our futures.

These fascist/commie/[blank] fundamentalists were all gunning for our way of life.

The Simpsons” predicted a Donald Trump presidency in the 2000 episode “Bart to the Future.”

Now that the threat has advanced to a largely domestic one, the cupboard of American treasure is largely a rite of privilege, not a under the lock and key of such former givens as…

- An entrepreneurial spirit,
- Expanding middle class,
- High quality public education,
- Widespread home ownership, and
- The fruits of a well-earned retirement — the grand prize afforded to anyone with a lifelong appetite for hard work.

Food fight!

Our wounds are self-inflicted these days. The petty slights of self-involved indignation are now serviceable as both: (1) social media business model, and (2) the national conversation. We’re lashing out impulsively for optimal reaction. Somewhat like how a virus tempts an immunity system to over-correct in its compromised state. And we’re not defending our honor when we’re returning incoming fire with table scraps.

More importantly, we’re not defending an American Way of Life. Those defenses are way down in a time of declining life expectancy, climbing obesity rates, downward economic mobility, overpriced housing markets, the highest rates of chronic disease among our peers, a safety net in the shredder, and one uninsured medical condition away from an incurable credit report.

But before we figure out with what’s worthy of defending and from whom, let’s ease up on the gas? Perhaps a slice of humble pie served ahead of the bacon cheeseburgers and the chest-thumping? Maybe even a little gratitude for the small graces that have endured, or even strengthened under the strain of our COVID exile?

Here are a few collective blessings we’d all be well-advised to consider ahead of the next flash point for intolerance:

- COVID is worse than the flu, less contagious than the measles, moves stealthily through populations dense and scattered, and about as lethal as a dirty bomb dropped in any single population center on earth today.
- Your internet has gone down several times since the virus hit. But not for months at a time. (Can you imagine?)
- The Pacific Coastal fires and the Gulf hurricanes have lived up to their “Hell AND High Water” billing in the coming attractions of climate changes to come. And most of us still possess the time, resources, and intelligence to rebuild … elsewhere.

“is this year really HAPPEN-ing?” © Scott Richard, 2020

Are We Done Here? (What Sounds Like a Plan and Sounds off Like a Platoon)

My wife calls it the 5-5-5 rule. That $5 dollar garment will ship for an additional five dollars. Upon arrival, it will be worn five times before it enters the pile-on of pre-washed un-wearables. Planned obsolescence is what happens when we flush our last trip to the printer cartridge store down the pipe of shredded fashion statements. Unplanned unemployment is what happens when the middle person is removed from the transaction. That job is not coming back. The newly disintermediated are not the cartridge repair guys of the future. There is no return policy for faster and cheaper when there is no “better.”

So what would better look like if we surrounded it with stable/merit and compensation? Would we publicly fund more of those “good paying jobs” the party bosses used to crow about at the ribbon-cutting? Didn’t think so. Do we elect a government that takes a healthy whack out of the trickle-free revenues that accrue to the great dis-intermediators? Now there’s a lifetime income funding source. Trickle-up the fruits of federal revenues and the cash gets spent before the capital can be hoarded.

That sounds convincing, to a point:

- Only, what happens when the takers so far exceed the givers that the U.S. Treasury becomes a credit risk?
- Will yesterday’s corporate tax cuts turn into tomorrow’s reparations, and loan forgiveness, and free day care for essential service workers?
- Will emerging coalitions crumble under rapidly shifting centers of power? More acrimony and tribalism … is that even possible?

© Marc Solomon, Crash Cart, Crown Heights 2020

Forks in Roads Once Off Limits to Us

Here are seven ways that can play out as a shopping list for problem-solving. It’s all on the table. Even the table scraps. The only non-negotiable in this future is score-settling.

Loosen the margins:
The pandemic economy let’s those of us with the luxury of work-at-home status to ponder its leading mismatch: The irony of essential workers drawing marginal wages. What would happen if we expanded both? The ranks of the essential and the rewards for the privilege of being pivotal to a functional society? What could be less marketing-driven or disposable than a living wage to keep the rest of us fed and looked after? That might not boost the fortunes of capital. But it might dignify our mutual understanding of the need for community, expanding windows of public service, and survival of our better natures.
Bridge the generations:
In the sixties it was the gulf between the insurgent baby-boomers and the war handed them by the greatest generation. Nowadays those same boomers are standard-bearers of a graying nation. The new gap is based on a long delayed transfer of power and property from the ownership boomers to the resulting generations, with no sure lock on their own self-financing destinies. For starters, we boomers need to admit that we’re old, cranky, and medicated. Perhaps it’s not just golfing, cruises, and keypad access to a fiefdom of gated estates? Maybe retirement is for giving something back. Maybe that transfer is a wealth of experience to share beyond the next of kin?

And while we’re on a lifetime of self-service, let us not forget the the rise of individualism and institutional distrust was birthed, nurtured, and ultimately flourishing under the Boomer Nation of today. Cradle to grave. The working class. The privileged. The stars and stripes of all political persuasions. It’s all about me.

Abrasive post to newsfeed, generated without author’s consent.
Stop addressing our adversaries by their social media accounts:
Putting the needs of our base ahead of our adversaries is an entirely understandable impulse. Posturing to the converted? This drags down the chances for reconciliation with our opponents. We need to re-invent the smoke-filled backroom as a safe space. We need to go screenless. We need to face each other. Repeat back the concerns we hear. Share back how that squares with our understanding. Confirm where we’re closing the awareness gaps. Disagree on the best way forward. Agree that these views stem from honest differences, not from selling tickets to rage parades.

“Protesting is good and needed, press conferences are good and needed,” says Councilwoman Alondra Cano, in discussing community solutions to New York City policing policies. “That third space is needed where we are committed to each other, and not the camera.”
Trust won’t return before the arrival of a new social contract:
Accountability is what happens when social contracts are honored. The better ones aren’t enforced by a huge pile-on of legal codes but by the honoring itself. The carrot is reputation. The stick is ostracism. It’s an arrangement where everybody wins with no specific winners. Social contracts don’t enforce victories. No one runs up their own trust scores.
And no one is taking from a limited trust pile. Under the cover of trust can can protect large, sweeping allegiances to social mores and ethical conduct: Civility, common decency, the benefit of the doubt, etc.

Accountability is the highest projection of what’s escaped through a crack in the tax, penal, and police codes. Add oaths of office to that list. No one likes to go to the back of the line.

Accountability serves at the pleasure of a cognitive-borne contagion called insecurity. Withholding rates recede and advance. Economic insecurity however is a one-lane highway with no passing lane. We’ve driven down that road for half a century. With no signs of abating. Problem-solving needs to be protected from Twitter, permanent campaigning, and corporately-funded political parties. We need government to facilitate solutions without pitting the solvers against the insurgents.

Branding problems aside, government needs to break free of its problem versus solution conundrum. That’s the first step in figuring out a new core strength unique to big trust governing: how to play matchmaker between problems and solutions. In any size or flavor, a big trust democracy asks the obvious:
– A stampede of social problems angling for the top fixation slot.
– What are the gaping holes that need the most expedient filling in our fraying safety net?
– How do we fix that problem by strengthen the net?
Skin the the Game is Under the Control of My Personal Responsibility:
Masking the significance of top-down decision-making is at the root of “the great abdication.” The disowning of the impact of those weighted decisions on the shoulders of those who carry their consequences. For too long, authority has been consigned to the faceless, omnipotent powers of “the market” or “the algorithms” or the neighbors we never see with the wrong yard signs.

While we have no direct recourse to address those above-my-pay-grade executive decisions, we can single handedly cast a ballot. And it will count exactly as much as the votes of the candidates whose authority we reject or favor. This is what holds us to our history and pegs us to a future where owning up to consequences becomes a collective responsibility again.

No chances, © Marc Solomon 2020
Tolerance is the cost of doing social contracts:
In olden, settled times we had a system of checks and balances. It was the rock, paper, scissors form of mutually enforced deterrence from the tyrannies of one person, body, or party domination. These days, voters are given an all-or-nothing choice:
– Either your team clubs your opposition over the head, or
– You blockade every move they make to step over you.

There is no tolerance built into this unaccountable system. Only the seeds of unflinching contempt and deal-breakers for negotiating on unresolvable terms. Add any hinting of compromise to the enemies list.

Is that because our domestic enemies are so menacing or because our tolerance muscles have grown flabby? Could it be as simple as a screen-based engagement that no longer requires our in-person presence to engage in respectful disagreement?
The digital natives are restless:
Selling out used to be an accusation aimed at performers who profited outside their coterie of fans and fawning critics. Nowadays it means acknowledgement of opposing views and a striving to strike a balance. And why shouldn’t the base hold out for a better deal? They have no history of deal-making where two sides can look each other in the eye and face the mirror the following morning. Knowing that means needing to draw the new social contract…
– Within the conflict-seeking urgency of the news media, and
– Without the public trust in the institutions required to make that contract a binding one

(c) 2020 Business Insurance Canada — Running with rock, paper, and scissors

Eye Fixation - Definition & Concept (c) 2020 Speed Reading Lounge

Shopping List Item #1:

Have today’s Technopolies Underwrite Tomorrow’s Guaranteed Minimum Incomes

Okay. Now it’s the government’s turn to find suitors who can unleash their engineering teams to design the delivery system. But unlike an Amazon warehouse or an Apple factory or a Google data farm, the designer gig is a tax write-off, not a new profit center. Strictly pro bono, and sorry, no product placements.

And the job placements? Why that would include generous staffing counts from the ranks of those essential marginals. Yes, the folks otherwise be swapped out for robots once the solution train leaves the social problem station.

What if big tech doesn’t get on board the big trust wagon? That’s where Bezos, Zuckerberg, and associates can leave the generosity of their current brackets in place. Or this: The feds can pry open their transaction cows to fund income guarantees for those same essential marginals who could otherwise be working on the social solution railroads of tomorrow. What could be better leverage for the disenfranchised than payment for our digital identities? They may have been stolen legally. But that doesn’t indenture us to surveillance capitalists. That doesn’t bind us to the broken contract.

In Closing

As noted at the outset, a past that’s always in flux is a delay on the future. Nostalgia for the settled scores of former glories is more than the gibberish of cultural dementia. It’s a full-throated cancellation notice on the construction of future times that eclipse the selective memories of the infirmed and the entrenched.

The aging baby boomer confronts a world they have leveraged for personal gain to a degree unfathomable to prior generations. The time afforded by accruing wealth gives retiree-age the resources they need to support the efforts of future generations to make and honor their own promises. These are the markers of promises to keep in a century that is neither new nor on the cusp of greatness.

It is a future where the boomer can sunset our claims and privileges, and open our unspent endowments up to the inheritable promise of an inhabitable future. That must be our true legacy. And we will share in the faith that we tried to leave this world better than we found it.

Funny thing about the authoring of our collective history books. It’s one thing when we acknowledge that the selecting, composing, and retelling of battles and conflicts is in the voice of the victors. That’s a core conflict in itself, replayed as both “settled” or “disputed” in referential loops. Now add the rose-colored glasses to this reading of history. That’s where our memories filter out to the sacrifices, traumas, and injustices we carried to prevail within our victorious narratives. Adding a selective memory to a collection of questionable outcomes forms one shaky foundation; specifically for…

(1) unifying efforts to build a future worth living in, and

(2) for human cooperation in general.

Which confederate statue is the reflection of local pride in regional sovereignty? Which is a hideous reminder of white supremacy?

© Marc Solomon, Rest Stop, New Jersey Turnpike 2020

You have your opinion. I have mine. Should they conflict, there’s little chance we’ll be persuaded otherwise. So let’s seek common ground on your rightful respect for my wrong-headed views.

Let’s agree that conversion is both tedious and self-defeating. Instead let’s focus on issues where we both win and share in that same victorious narrative. We can tackle the harder stuff once the base level trust level is restored.

I Want to Go Home But I am Home, © Alanna Rutledge, 2020.

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Part Four: What Needs to Come Sooner

(If There is to be a Later)

Scenes from Last Episode

When we were last together in our third installment of episode three: (“Reckoning With the Virus as a Force for Good — What Comes Next”) we tried some perspective-taking. We slipped on the Gucci loafers of Senate Republicans to understand their resistance to helping the unemployed through the fall and winter of our pandemic discontent. We looked through the lens of Senator Rick Scott of Florida who argued that the hardball negotiation by Senate Republicans was a feature, not a bug, of keeping American labor lean, hungry, and ready to resume where it left off.

Sen. Rick Scott: "The moment we go back to work, we cannot create an incentive for people to say, 'I don't need to go back to work because I can do better someplace else.'" pic.twitter.com/VVydjN9VfN
— The Hill (@thehill) March 25, 2020

Senator Scott’s pumping on the economic relief brakes is understandable. The wealthy underwrite elections, the parties protect their donors and in Mr. Scott, we’ve got a two-for-one sale displayed proudly in the C-SPAN store window Remember that return on investment in GOP majorities a.k.a. The Tax Reform Act of 2017? Turning the clock forward to the pandemic zone shot us clear past the final solution:

1. Neutering and defanging the federal government.

2. Turning the clock back to a world of unrestrained capital

3. Fleecing, before fleeing the republic, for which it stands.

No Life Boats in Coach

Of course, once the plane crashes, fixing the auto pilot is a luxury for the survivors. Even those survivors in first class who can float their own way to safety. Even recovery of the flight recorder is a distraction to the stranded hoards in coach. Would the most unfit be voted off the island by the libertarians watching at home? What would women and children first look like to the crew piloting this rescue plane?

Wake up from the scripted nightmare and a cold splash of aspirational reality could revive us. According to former Treasury Richard Rubin, federal revenues were already running a full two points below normal when the pandemic hit. Compared to the glory days of the dot.com heyday and tax revenues are now 16.5% of GDP, compared to 20% in the late nineties.

My point? A narrow post-contested victory this November still brings the of wiggle room needed to reverse the 2017 tax holiday for those likeliest to make it a working vacation. That consequential first step has the public, and history on its side.

Confidence in paying for what exactly?

The freedom for taxable income to do the most good for the most salary-dependent people.
The priority shifting from American Color War to a national obsession with a shared precondition called economic insecurity.

That’s where capital in search of a home goes. Not its reflexive old normal routine: the highest return on the hoarded investments of insistent shareholders. That’s the bottom-line for the underwriters at the crash sites of broken auto pilots.

U.S. is Them

There are limits. Soaking the rich does nothing to broaden the commonweal. We all need skin in the game. Even the self-dealers and self-makers who think they can redirect highway funds to repair their imperial driveways. It can’t fall on the losers of a prior election. We need to move away from winner-take-all to a renewed spirit of shared sacrifice. Replacing one echo chamber with another extends the cycle. The concussive bluster of who gets to govern returns to the mutual respect of governing effectively. The new adversaries are not those in disagreement but dissolution: the enemies of compromise.

Here are the counter-arguments to Senator Scott’s tough winners-don’t-negotiate love from Rubin himself, a former Goldman Sachs-plated lion of Wall Street, and the furthest voice from the Bernie Bro Choir of any corporate-respecting Democrat:

Prediction #3 — The economy as a manageable problem to solve in a plausible way…

There will be ample room to increase revenues, on a highly progressive basis, for example, by increasing corporate taxes, restoring individual rates, repealing pass-through preferences and imposing a financial transactions tax. — Robert Rubin, Bringing the Economy Back to Life, 4.17.20, The New York Times

The calculation extends to health coverage:

We should also pursue universal health care coverage, preferably through a public option, while at the same time reducing our system’s overall costs, which far exceed other developed economies’. Ibid.

And that credit card balance!

Addressing our debt/G.D.P. ratio is in our longer-term economic interest and also benefits us in the nearer term, as greatly increased debt could impede the recovery. Ibid.

Some of these resentments began spilling into the public square over the summer. The backlash against systemic racism for starters. Remember that post racial society that Chief Justice Roberts used to justify the gutting of key provisions in the Voting Rights Act?

Perhaps those same rose-colored blinders are what justified the left’s lethargic turnout during off-year Obama era elections. Either way, that pendulum swing is in full counter-punch. Pendulum whiplash. Darkest midnight to highest noon.

A Petition to Replace Faster, Better, Cheaper

Why is it that economic inequality is not a bug of an unjust society? It’s a feature of a smoothly-running free market economy. For me, the answer is personal and simple. I feel lucky to have a job. And it’s not just any job so I double down on gratitude. I experience feverish gratitude that the job pays enough to sustain a family and a modest retirement savings. Head over heels on a slow day, really. My appreciation reflects the precipitous fall from office to service worker. Concepts like recognition, generosity, or even job performance do not factor into this equation. Income flow for most of us is a precarious thing. There is no actual bump in pay for superior effort. Maintaining income flow is reward in itself.

Performance reviews aside, a former colleague summed up his amazement at another widening gap. It’s the one between
… How stubbornly we defend our pocketbooks against scams, knock-offs, and mark-ups… versus …
How cheaply we discount our own value to a contracting labor market.

The connection here is more than personal. When every labor is justified as an exchange of assets, the cheaper the transaction, the more marginalized the laborer. We get this theoretically for buying cheap T-Shirts and jeans from Pakistan. Does that rationale find its way home when it’s our work product that finds its ways into the software code, legal contracts, marketing collateral, or even health care coverage consumed by our employers?

The corona-infested economy may well in fact settle for a continuation of faster, better, cheaper; especially if we don’t find a replacement for the race-to-the-lowest reduction-based logic. That’s a return to the humming along economy that dropped us like a stranded passenger that forfeited their free Two Day shipping flight home from planet Amazon.

It’s not enough to blame the status quo for this predicament. We need to intercept faster, better, cheaper at the factory gates before escorting it out of the board room. We need to knock innovation off its trajectory enough to factor the greater good into the disruptions to come. Only then can we justify a future that includes us in business-as-usual. Three next chapters have yet to be written. Blame their stripped-down open-endedness on the allure of alternative arrangements and these bloated time bubbles:

- What’s an economy for? This is not the question that comes to mind in the reinsertion of the prior default settings of manufacturing and distribution. Plug and play makes sense to the owners of capital than the holders of debt, let alone the 50% who were a few off weeks from belly-up when the prior economy was purring along. How do we get from a trillion dollar cash injection to more of it actually circulating as we enter that tentative, post coma rehab phase?
- What’s our collective sense of security? Is it to beat back the advancing hordes of the bad hombres? Perhaps it’s no longer about who’s: (1) labeling who the terrorists or, (2) determining the greater of two evils … global, or homegrown (you pick ’em!) Perhaps it’s about an America first that favors the nationalizing of the medical necessities we’ll need as more of us are victimized by changing climates, dissipating resources, and heavy hand of the unforeseen to come.
- What’s the role of the individual in all this? Prioritizing what brings us together in shared sacrifice was a pipedream before this pandemic. It becomes almost graspable if we can re-establish the guiding clarity of the greater good. That’s no drug-induced high. That’s corona phoning in a sick-out from the Oval Office last evening. But that begs the biggest-picture question looming on the great post-pandemic horizon. How to see each other as individual contributors to that greater good, and not its dilution.

Will the pivot back to a road ahead be engineered outside the exclusionary interests of the muscular capital elites? Until offshore means: (1) a full-time residence in a private island tax haven, or (2) different planet to occupy, we have a shared outcome in a mutual controlling interest.

A Poverty of Professions

Part of that mutual interest is to occupy the time on earth of those whose needs suddenly outpace the capital formation of their labors. A paucity of wealth-providing trades and professions is a seldom mentioned scarcity in the recently completed run of the bull market. It’s also curious that our oligarchy-favoring leadership decides that throwing unregulated profits at corporations is the shortest distance between record-setting unemployment and mission accomplished.

What future economy will open the door of career choices for the able-minded people of an entering workforce?

Prediction #4 — Amazon needs workers until … they don’t

In 2020, they’re arriving into workplaces where their labor is both urgently needed and conspicuously treated as a problem to be eventually solved.” — John Herrman, Amazon’s Big Breakdown, The New York Times, 5.27.20

Easy access to short bursts of cash works out great for the connected and the corrupted. For the rest of us, writing the rules requires a new way to tie three laudable goals long buried under an unsustainable pile of Better, Faster Cheaper: compensation, merit, and stability. OK, merit cuts both ways and the current steadiness in direction is taking us to some pretty unstable territory. How about if stable keeps merit honest? That leaves an open slot for “better” to climb back in… so long as we unmoor it from the greasy downslide to the cheap farm that globalization wins no matter who’s racing.

You Don’t Have to Worship a Dollar (to Go to Work Everyday)

I’m a part-timer nanny who drives for a ride-sharing service when I’m not pinch-hitting for a local caterer.

How many gigs are you holding up? Are they even consistent enough to be counted the same from one pay period to the next?

What if the social contract wasn’t bleed-me-dry in exchange for a chance of a promotable event in some foreseeable future? What if there was an actual dependency between the personal fortunes of the big tech elites and my take home pay? What if the downstream impact of decisions were felt firsthand by the folks who make them? Would they make those same decisions if they had to live with those decisions?

Returning to Senator Scott’s cautionary “do better someplace else” tale on the Senate floor, when was the last time you personally were moved to refuse the terms of your employer? That’s the leverage needed for economic recovery. And it’s not a return to work or the ethic of hard work. It’s the dignity of work that provides for the workers and their managers. Not simply for owners and shareholders.

The dignity of work: Step one in our long national recovery to come.

Featured

2020 Foresight | Part Three: What Comes Next

And now we are not returning to our normally scheduled programming.

Reckoning With the Virus as a Force for Good

The Oasis of Normalcy

When we’re knocked for a loop, normalcy is the comfort food of the disoriented. It’s allure comes from the reordering of so many misplaced pieces. We won’t have to walk barefoot and blindfolded through this pool of shattered fragments known to many as Ground Hog Year, known to some as an unyielding series of cancellations, and known to all as the year the media told time according to a scoreboard of accumulated deaths and new Covid cases.

Flirting with the sudden, unannounced resumption of normal ends the uncertainty, clarifies our work schedule, sends our children back to class, and buys us a drink at the watering hole we used to call bumping into someone. The bipartisan prayer for a cure-all vaccine is an understandable as the natural inflating of expectations around a pay-off delayed. Even a promise so universal that it can’t be politicized.

But the funny thing about normal is this: As we begin our inevitable return to the creature comforts of indoor dining, commuter transit, karaoke nights, nail salons, movie theaters, and preassigned theatrical seating, we find that our audience antennas are tuned to once remote signals we hadn’t picked up before.

We begin to insist on safety platinum plus deluxe edition. There should be six sanitizing stations from the time the gel enters our fingers until the moment the card reader ca-chings. The sound piped into our ears is the breathy ventilation that infuses our lungs with a purified whiff of mountain spring breeze. Anything less and it’s the stale, recycled scent of someone waiting to exhale the memories of the now bankrupt perfume counters of department stores from the zombie malls of the 20-teens.

Funny how the normal we insist on has as little to do with those pre-pandemic aerosols from sample perfume spritzes at Macy*s or a whiff of cotton candy-scented mesh teddies at Victoria Secret. In the world to come, we are practically punch drunk from bombardments of judgment about the state of our containerized orifices. It’s not just a lack of will for taking on further changes. It’s the thinning air under that facial mask that limits our abilities to imagine a world we want to publicly engage in.

How do we overcome these instincts towards self-protection for rethinking what’s possible and not just what’s preventable? How do see this transition as a respite from carrying forward the former burdens we needn’t carry into a more enduring future? What comes next is the struggle to fill the void of today with a new balance of personal and collective responsibility. What does that look like?

When Taking Care of Business Means Business as Usual

Prediction #1 : “I think Jeff Bezos is going to offer the COVID-19 test as part of every Prime membership. I think that’s where we’re headed.” — Scott Galloway, New York Magazine, May, 2020

Destabilizing is bad. We get that. Even our most skydiver selves are clutching our parachute cords when confronted by the no tomorrow future of street violence spilling its way into living room, kitchen, and utility mud room mayhem. What’s not so easy to navigate is where an unquestioning return to flawed assumptions about how normalcy clears the destabilizing bar at any low, medium, or high bar setting.

Perhaps no evidence trail is more tread upon in the service of stability than social contract number one: Playing by the rules is good for me and for you. Like any prevalent notion, this agreement is presupposed. It is ingrained in both our better and second natures. This accommodation is primal. It is transcendent. It is central to how we conduct ourselves within a society held together by the same reciprocal understanding.

What pre-COVID assertion has risen up to challenge social contract number one? Is it that a vote for my opponent is a vote for chaos? Is it that I’m a chump for playing by the rules and the social contract was never followed in the first place? Is it that democracy is too unpredictable to be left in the hands of a public electorate? Nope. It’s about our uncompromising push for a return to normalcy. We’re talking finger-in-the-socket mental-distancing. It’s no longer getting back to the life we know. It’s more personal than that. It’s getting back to the life we miss. That’s one selective memory and it lingers long past any expired social contracts.

Put down your gun, your phone, your remote, your thumbs, and the jewels and metals around your ring finger. There is no negotiation. There is no commentary. There is no rehash of a status quo consensus. Just an insatiable appetite for the ending of this moment. And in its place? The comfort of the expected.

The Pursuit of Human Misery

One thing that no one expects in America is justice: The notion that social contract number one is back in force, and binding, regardless of our social strata. We can miss the ideal of working towards a more just society. We can strive again towards that more perfect union. But until our measurement systems are refactored to include such goals, our pursuit of human happiness will be limited to trading averages, credit risks, hedge funds, and score-keeping perfected through the relationship between our online behavior and purchase histories.

How else to explain a financial scoreboard of booming stock markets and depression level unemployment numbers? And those are just the job consumers, i.e. people in need of a pay check or two. What about the small business owner who just sank a ton of dough into an unessential business? What’s their sense of what comes next?

Three-point-five-percent (3.5%) unemployment it turns out was no better firewall against our shuttered economy and its after-effects than if it hadn’t come down at all these past record-breaking 112 consecutive months. There is no social distancing the loss of a paycheck from the arrival of a rent bill. All those jobs created over those 9 years? Gone within a matter of weeks. In early June unemployment plummets to 13.5%! So much winning? You’re probably bored with so much winning!

The next set of financial health tests needs to focus less on corporate earnings and more on personal assets. Forget about another tax break encouraging big ticket investments of putting capital to work in employment-generating enterprises. Save your breath. Wear your mask.

Instead we need to scorecard how well the massive outlays from our next government find their way into a dynamic and re-awoken economy. For instance, what if money was not a contest of who’s richest but a travel log for what happens after it leaves the treasury? It certainly doesn’t find it’s way back if we look through the tax records of Amazon, Starbucks, and Chevron. But it might if instead we were tracking more graspable indicators of personal financial health:

(1) How many paychecks away from homelessness?

(2) The rate of adult children still living with their parents?

(3) The savings rate of all?

How much are these trends reversible, sustainable? Is there even a place at the policy-making table to seat for sustainability? Other than an incumbent’s need to stay in power?

That Deer in the Headlights is Yesterday’s Road Kill

If the capital outside of circulation is being sold as credit to poor people, the next election won’t be between two candidates from two parties. That’s no longer plausible when the business of America is politics. Elected leaders cease to govern or persuade in terms of electorates. They had been working the ballroom, not the big tent.

Now it’s the breakout room on Zoom. That’s a frank and open exchange compared to the headspace between an itchy Twitter finger and the inaudible scream factory. That piercing incitement you don’t have to unmute. The dog whistling to the same wind that catches cryptic QAnon jabbering and late night punch line chortles alike. Loud and clear.

What about your own internal chatterbox? The voices that escape from the scream factory into your own fingers. You want convenience? You’ll find your instant cash-out at the ATM located near the slot machines.

Oh, you said voting machines? Sorry. Some hearing loss is inevitable at the scream factory.

You’ll hope there’s enough time between jobs to get cross-town for the privilege of waiting hours for a crack at expressing your power. Exiting stage left: Evacuations of the donor class to their own bunker islands, sheltered from the pitchforks of the disenfranchised, income-challenged, followers on Facebook, and former homeowners-turned-refugees.

And now we resume our regularly unsustainable programming

Do we want to continue feeding an economic engine that halts to a sputtering stop once the perpetual motion brakes get pumped? That’s no simple brake job with the plumes rising under the hood.

Here’s what a good corporate citizen would say about what comes next for the recirculated capital that lands on their own balance sheets:

Prediction #2: “With many businesses likely to be operating to some extent with public money, the scrutiny will be intense. There will be real effects on the relations between government and business, and between business and society. — McKinsey & Company, The Future is not what it used to be: Thoughts on the shape of the next normal, April 14, 2020

Remember, this ante-raising of untapped corporate responsibilities is a warning from the same preeminent consulting group that captains of industry retain to lessen their collective loads; to make social problems (and larger payrolls) disappear.

In fact it’s the separation anxiety of reliable labor pools from their steady pay checks that makes the American unemployment experience the towering shadow presence in the national psyche. Outfits like McKinsey rush to fill the void between the terminators and the terminated. It’s vital to organized lay-offs that a third-party luxury brand like McKinsey validate the decision. So vital, that paying McKinsey’s exorbitant fees is a relative bargain to the executive boards paying these fees from one ledger and justifying their workforce reductions from another.

None of the terminators want the social contract muscling in here. That’s the nuanced conversation between labor and management that once sought common ground and goes like this:

(1) No one gets everything they wanted.

(2) Nobody leaves empty-handed.

I’m not aware of such a meeting. Maybe McKinsey shouldn’t be faulted for keeping the guest list to clients only.

Here’s another meeting I wasn’t invited to that I can overhear going down in my kitchen. It’s a Zoom call between public school administrators and staff in the district my wife teaches in. She and her unionized colleagues are being duly informed that they’re simultaneously teaching virtual and classroom school. The choices here for public school teachers? Do what I tell you. Maybe you’ll keep your job. Maybe.

Nobody ever said the business of America is labor. Not even Bernie, right? What about restaurant owners, pet groomers, and local farmers? What about the local repair shop, the nail salon, and the micro brew? Let’s compare the difference between the smallness and the largesse that passes for American business.

The $25 billion the Senate scrounged up to address the zero balance of the small business rescue fund is also the same sum marketing the increase of Jeff Bezos’ net worth since the beginning of the pandemic. Percentage-wise that’s a second place finish for eye-popping according to Americans for Tax Fairness.

New York Post | April 30, 2020: Activists painted “Protect Amazon workers” in giant print on a street outside CEO Jeff Bezos’s Washington mansion to protest the online retail giant’s treatment of workers during the coronavirus crisis.

The winner is Mark Zuckerberg whose personal net worth has soared by nearly half of his pre-corona fortune. So has Zuckerberg’s capacity for recouping perceived losses at the hands of his labor force, like the popularity of working from home:

“If you live in a location where the cost of living is dramatically lower, or the cost of labor is lower, then salaries do tend to be somewhat lower in those places.“

These veiled suggestions of salary reductions for not shouldering the same real estate costs as one’s corporate keeper is astonishing both for its miserliness and rejection of one of few remaining cards a remote worker has left to play: The cost differential between where they settle and the more urbane locations of their office commutes.

In one career-span, we’ve seen “people” downgraded from their employer’s “most prized assets” to their costliest. What rounding error does management solve? The margins they can’t deliver to the board without those pink slips. The rewards are obvious: a bigger share price and sudden drop of interest in next year’s bonuses. Good thing too. A raise is no longer a justified investment in human capital. It’s an arrow on your back that follows you to the next downsizing.

Who’s essential in that equation? It’s cash horses like Zuckerberg. It’s the boss who identifies with putting their capital assets to work — not their workers, and certainly not themselves. That could create even costlier, unplanned liabilities as-in small tokens of empathic understanding: Let them work from worksites of their choosing? Sounds consistent for a tech giant that…

(1) Mines the emotional surveillance of its users regardless of location, and

(2) Outsources its editorial function to faceless, underpaid offshore contractors.

Stealing the Future from the Social Ordering Economy

For all this doomsday forecasting, why am I then more optimistic about making promises than pensive about holding onto the ones no longer worth keeping? Because, however you define 2020…

- - We’re in it together
  - We’re all fighting the same real enemy
  - Gated communities are not immune from it
  - Winning that fight is more important than pleasing shareholders
  - Many of the newly invented enemies are jokers in the deck of an overplayed hand. They are seen for the distractions that they are.

What happens when disruptions are visited on us by viruses instead of innovations?

Anger fuels the patience many voters will need to wait their turn long after the polling stations close on November 3rd. Less angry and the might have surrendered. More satisfied and they may have … Satisfaction? What does that even look like under the banner of the face mask?

1) Capital in search of its next home: Perhaps it means that money expands its role beyond the value of its investment potential for top-heavy holders of excess capital.

2) It’s the density, stupid: Maybe it’s that we stop knowing what’s best for people living in density settings that differ wildly from our own sense of place and community.

3) An under-cushion in lieu of safety net: And if economic insecurity ceases to be the isolated desperation of individuals, perhaps our societal concern can become the cohesion-forming kick we need to re-unify our country. Even if it means that the unemployed don’t have to choose between their next job or their next rent payment.

For all of us privileged with the gift of health, COVID-19 has some overlooked, silver linings. It’s provided us…

(1) Clearer skies,

(2) Puttering around the residence, (a.k.a. home improvement),

(3) Plummeting crime rates,

(4) Accelerated time tables for the demise of coal, and fossil fuels, and the,

(5) Boatloads of time we never had to reflect on the contrived clutter of our double-bookings and self-serve regular approach to hitting already congested highways.

But wait, you say. What advantages our idle minds to serve an economy in toxic shock? Is there no higher calling than reviving that social-ordering economy? And what of the spoiled appetites of our newly enfranchised non-workforce? Isn’t the disrepair of our unemployment systems enough incentive to settle for the entry floor of the big box stock room?

Here are three what comes next game-changers to keep those end-of-the-tunnel lights set to sustainable and away from our personal stash of unpaid bills. This is what the social contract to address economic insecurity looks like in three bold strokes:

1) Guaranteed minimum income (GMI): The GMI proposals floated by Andrew Yang in last fall’s primary season predated the generous unemployment package attached to the passage of last spring’s CARES Act. Both The unsqueezing of the already marginalized means giving workers the ability to better determine where they invest their labor. Perhaps one guy standing in the way said it best: “The moment we go back to work, we cannot create an incentive for people to say, ‘I don’t need to go back to work because I can do better someplace else.’” — Senator Rick Scott

Those of us less tormented by notions of sloth may not agree with Senator Scott that our work ethics are in the balance so much as the fighting shape of our beleaguered American middle-class. There is no better color, race, or red/blue state-blind bill than the economic security provisions it contains.

Without those? Remove the last vestiges of that frayed social fabric and you have more than skin in the game. You have exposed bone striking against raw nerve. Or, what we already had before the pandemic. That’s where the terminators lose their ability to float undesirable jobs for unsustainable wages. That’s where the gravity of the virus speeds into the passing lane; then swerves into the oncoming rattle of foreclosures, bankruptcies, and a prolonged loss of appetite for all but the essentials.

2) Education as Equalizer | The return to social mobility — Somewhere along the lines of self-interest, we lost sight of higher education as a win/win proposition for its graduates and a future depending on their success.

The end of the college campus as party central and the intimacies of classroom instruction means a refocus on learning and away from the emptiness of the overachieving: boilerplate recommendations, standardized test scores, an over-scheduled crush of extracurriculars, “and middling students who play arcane sports.”

Our future notions of leadership, community, and a responsible citizenry should not rest on a winner-take-all competition for acceptance to elite colleges and universities. A virtual education depends on access to technology, not the trappings of privileges that come with SAT coaching, bribing, or the boasting of what NYU Professor, Scott Galloway refers to as the luxury brands of higher education: The lower the admission rate, the more bullet-proof the Harvards, Princetons, and Stamfords of this stardom-ticketing enterprise.

A return to admissions based on the capacity of each students’ willingness to better themselves is not some vain hope or fabled stepping stone. It’s what used to pass for a college degree:

1. Its restoration will scale to social mobility for the graduate and the greater social good for the world they pass on.
2. What they will learn there is not to be traumatized by the debating of ideas. There they will learn to hold two opposable views in their heads while considering the respective merits of competing explanations.

That both of these aspirations are no longer even offered as electives these days is reason enough to ride roughshod over the glimmering towers of the ivory-coated fortresses. Yes, end the tax-exempt status of institutions that stockpile bloated endowments for the single purpose of inflating them further.

3) Gamify the IRS | From Tax Avoidance to Aspiration Spending — Looking for redress from that ransacked social contract? The one that says we’re all equal under the law? The one that says our treasury is funded by the size of our incomes, not our loopholes? Sorry, next party in power. But soaking the rich does nothing to broaden the commonweal. That’s skin in the game we need to move away from winner-take-all to a renewed spirit of shared sacrifice. Replacing one echo chamber with another extends the cycle. The empathy, perspective-taking, and context needed to govern effectively is replaced by the concussive bluster of who gets to govern.

We don’t have a demand-side system based on need. It’s a want-based system based on the incentive to opt-out. Where’s the justice in that? The only ones left holding the treasury afloat is a declining base of taxpayers; too affluent to avoid taxes, and too poor to stash their incomes under said loopholes.

One way to spend-down our debts and shortfalls is to give taxpayers the agency required to address policy issues of their own choosing: Immigration, defense, housing, Medicare, early childhood education… (as if the list ever shortens).

Given the monopoly-sized influence of the lobbies on tax policy, we taxpayers must insist that we file our returns with the added calculation for where to direct those funds. Need to gin-up the stakes? Market the choices like a Power Ball Lottery? Fine. Go gamify the thing. Give every thousandth return collected a free pass. The more skin, the better the game.

Now that you see what happens next, how can I bait your breath for more?

Stay tuned for more Foresight: Reckoning With the Virus as a Force for Good. Our next installment is Part 4’s What Needs to Come Sooner (if there is to be a later) and petitions the innovation orthodoxy of faster, better, cheaper with a supply chain that squares with accountable demand-side outcomes of compensation, merit, and stability.

Keywords

Actuarial Central	https://thehartford.sharepoint.com/sites/actuarial-central	actuary;asset management;liability management;valuation	actuarial home;actuarial central;actuarial iconnect;actuarial org;actuarial organization;actuary home;actuary iconnect;actuary central;actuary org;actuary organization	iConnect Home \| The home site and landing page of the Actuarial Organization.	Actuarial
Actuarial: Actuarial Information Services (AIS)	https://thehartford.sharepoint.com/sites/ActuarialInformationServices	actuarial information services;pricing tools;scoring;ratemaking;edo;quick glance;quickglance;actuarial	ais;actuarial information;actuarial IT;actuary it	Roles and resources within Actuarial Information Services (AIS).	Operations;Enterprise Data;Actuarial
Actuarial: Actuarial Student Program Handbook	https://thehartford.sharepoint.com/:b:/r/sites/actuarial-central/Shared%20Documents/P+C%20Actuarial%20Student%20Handbook%203-2020.pdf	actuary;preparation;exam;learning;cas;career;development	actuarial handbook;actuary student;actuarial courses	The Hartford Financial Services Group,Inc. offers one of the premier actuarial curriculums in the industry. Our mission is to help actuarial students achieve Fellowship in the Casualty Actuarial Society (CAS),while cultivating their talents and abilities to become future business leaders.	Training;Actuarial
Actuarial: DEI Council	https://thehartford.sharepoint.com/:p:/r/sites/Diversity/_layouts/15/Doc.aspx?sourcedoc=%7BF6DAAD83-A7F3-40CB-8A4E-5FF93ECD560D%7D&file=DEI_Council_Members%20(Actuarial).pptx&action=edit&mobileredirect=true	dei;diversity;engagement;erg;leadership;behaviors;actuarial;career	actuarial dei;actuarial diversity;actuarial erg;erg actuarial;ergs actuarial;actuarial ergs	Demonstrate organizational and leadership accountability for DE&I efforts through specific goals and consistent approaches.	Actuarial;Communities;Corporate
Actuarial: Insights Library	https://thehartford.sharepoint.com/sites/actuarial-central/SitePages/Insights-Monthly-Library.aspx	changes;announcements	actuarial news;actuarial updates;actuary news;actuary updates	We are proud to introduce ACTUARIAL INSIGHTS,a publication dedicated to sharing important department announcements,celebrating success stories,spotlighting employees and giving the community a voice.	Marketing and Communications;Actuarial
Actuarial: Learning	https://thehartford.sharepoint.com/sites/actuarial-central/SitePages/Actuarial-Learning.aspx	wc;loss ratio;mixed effects;roe;trending losses;chain ladder;videos;e2e;altp;actech;accident	actuary training;actuarial learning;actuarial training;actuary learning	Actuarial Learning Programs,Materials,Courses and Learning Paths	Actuarial;Training
Actuarial: Meet the Actuarial Leadership Team	https://thehartford.sharepoint.com/sites/actuarial-central/SitePages/Our-Leadership.aspx	mlc;small commercial;ais;p&c	rick burt;actuarial leadership;actuarial leaders	Reporting structure,leader credentials,roles,and responsibilities of Actuarial Organization.	Actuarial;Leaders
Actuarial: Product Life Cycle	https://thehartford.sharepoint.com/sites/actuarial-central/SitePages/Product-Lifecycle.aspx	rate plan;performance analysis;loss trend;loss ratio;rate indications;product;forecast;continuous;severity;differentials	actuarial products;actuarial lifecycle;actuarial overview;actuarial guidance;actuarial info;actuarial resources	The Product Life Cycle is an important concept in Actuarial.	Reference;Actuarial
American Property Casualty Insurance Association (External)	https://www.apci.org/	p&c;trade;association;industry;insurance;insurer;regulatory;lobbying	apcia;p&c trade;p&c association	The American Property Casualty Insurance Association (APCIA) is the primary national trade association for home,auto,and business insurers.	Third Party
Best Underwriting Guide (External)	https://www3.ambest.com/buglcm/reportsearch.aspx	loss control;resources;market;ratings;research;3rd party;3pd;industry	loss control reports;underwriting reports;underwriting guide	Best’s Underwriting & Loss Control Resources provides all of the information you need to accurately assess risk or underwrite profitability. Our extensive Best’s Underwriting Reports and Loss Control Reports online databases include nearly 600 commercial and industrial classifications.	MLC;Underwriting;Third Party;Reference
Bests Review (External)	https://www.ambest.com/review/default.aspx	trade;insurance;documentation;ratings;regulatory;insurer;country;market;research;p&c	bests;am best;company ratings;corporate credit rating;company credit rating	Founded in 1899,AM Best is the world’s first credit rating agency. It all began with the founder working out of a one-room office in New York City and grew to become what is now the largest credit rating agency in the world specializing in the insurance industry.	Third Party;Reference
Claims Central	https://thehartford.sharepoint.com/sites/claims-central	claims;portal;landing page;central	claims iconnect;claims home;claims central;claim iconnect;claim home;claim central;claims org;claims organization;claim org;claim organization;claim landing;claims landing;claims & ops;claims & operations;claims and ops;claims and operations	iConnect Home \| Claims’ mission is to restore lives for our customers and drive profitable growth for the company. We achieve this through execution excellence,unparalleled customer experience and our exceptional people.	Claims
Claims: Ability Reimagined	https://thehartford.sharepoint.com/SitePages/Claim-Process-Innovation.aspx	claims handling;icd;avatar;automated decisions;innovative;irecover;claimant behavior	ability reimagined	Learn how our innovative Ability Reimagined program is helping us stay competitive and industry-leading.	Claims;Marketing and Communications
Claims: Ability Reimagined Workers Comp (Restricted Access)	https://thehartford.sharepoint.com/sites/abilityworkcomp	wc;strategy;clinician;rtw	ability comp;abilityworkcomp;ability workcomp;ability work comp;ability workers comp	Strategy and Optimization Team	Operations;Restricted Access;Claims
Claims: Appeals (Restricted Access)	https://thehartford.sharepoint.com/sites/Appeals	claims;staff;legal	claim appeals;appealing a claim;claims appeals;appeal a claim	Appeals references.	Claims;Restricted Access
Claims: Auto and Property	https://thehartford.sharepoint.com/sites/claims-auto-prop	catastrophe;claim;claims & ops;resolution;damages estimatation;large loss;marine;livestock;property;major case;commercial lines;personal lines	auto and property;auto & property	Our team helps restore lives of our personal and commercial lines customers affected by Auto and Property claims.	Claims;Reference
Claims: Auto KMT	https://thehartford.sharepoint.com/sites/KMTAuto	customer service;ops;state maps;procedures;personal lines;auto	kmtauto;kmt auto	This KMT provides standard work for employees of Commercial and Personal Auto Claims.	Claims
Claims: Auto KMT \| Auto State Content	https://thehartford.sharepoint.com/sites/KMTAuto/SitePages/AutoStateContent.aspx	Compliance Audit;Correspondence;Coverage;Injury;Liability;Service Vehicles;Total Loss;UMPD	auto kmt	Compliance items contain an asterisk (*) after the name. Compliance Audit contains high-risk items to address on every claim to avoid fines.	Claims;Reference
Claims: Auto KMT ABI Commercial	https://thehartford.sharepoint.com/sites/KMTAuto/SitePages/Processes0ABICommercial.aspx	claims;ops;process;customer service	abi commercial;auto abi	Procedures,state maps,and reference documentation for ABI Commercial.	Claims;Reference
Claims: Auto KMT and ABI Personal	https://thehartford.sharepoint.com/sites/KMTAuto/SitePages/Processes0ABIPersonal.aspx	kmt;process;reference;personal lines;auto	abi personal;kmt abi	Procedures,state maps,ABI/PDO templates,and documentation tools for ABI Personal.	Claims;Reference
Claims: Auto KMT and Archived Auto State Content	https://thehartford.sharepoint.com/sites/KMTAuto/SitePages/ArchivedAutoStateContent.aspx	archive;search;reference;auto;ops;claims	auto state;auto archive	Searchable documentation,procedures,state maps,and templates for KMT Auto.	Claims;Reference
Claims: Auto KMT and Auto Search Results	https://thehartford.sharepoint.com/sites/KMTAuto/SitePages/SearchResultsAuto.aspx	procedures;archive;documentation;search;reference	auto search;search kmt	Search on auto procedures,standards & guides,links & tools,and state content.	Claims;Reference
Claims: Auto KMT and PDO Personal	https://thehartford.sharepoint.com/sites/KMTAuto/SitePages/Processes0PDOPersonal.aspx	kmt;process;reference;pdo	pdo personal;pdo auto	Procedures,state maps,ABI/PDO templates,and documentation tools for PDO Personal.	Claims;Reference
Claims: Career Catalog	https://thehartford.sharepoint.com/sites/CareerCatalog	claims;operations;partners;employment;career;development;skills;search;reference;find a job	career catalog;claims jobs	Here is your one-stop shop for career progression resources.	HR;Claims
Claims: Career Catalog \| Claims	https://thehartford.sharepoint.com/sites/CareerCatalog/SitePages/Landing-Page-Claims.aspx	claims;career;development;performance;retention;recruitment	career catalog claims;claims career	Landing page for Claims Career Catalog resources.	HR;Claims
Claims: CAT Portal	https://thehartford.sharepoint.com/sites/CAT/Pages/CATHome_DesignReference.aspx	perils;cat number;mrt;mobile response;catastrophe claims;pcs bulletin;cat event;cat reporting;erm pif;catastrophe	cat portal;catastrophe claims	Resource page for Catastrophe Claims Operations.	Enterprise Data;Reference;Claims
Claims: CCC Workforce Management (Restricted Access)	https://thehartford.sharepoint.com/sites/cccwfm	ccc;workforce management;call center;ops;claim	cccwfm;ccc wfm	CCCWFM.	Restricted Access;Claims
Claims: CCPS Guides	http://claimprod/library/N2_Lib_CCPS_Guides.asp	claims;intranet;legacy;documentation;reference	ccps transaction;ccps codes;ccps guide	CCPS transaction codes and coding guides.	Reference;Claims
Claims: CCT KMT \| Auto Personal	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/AddressCov_NCAP.aspx	cct kmt;address coverage;auto personal;dual;service iv;repairable;total loss;close call;gather loss;search policy;pay lapse;caller type;scripting	address coverage;auto script;auto cct	Scripting procedures for the Customer Contact Auto Personal Team.	Claims;Reference
Claims: CCT KMT \| CRSP Repair Source Script	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/Script_RepairSource.aspx	crsp;repair source;script;repair;source script;cct kmt;cct kmt	crsp repair;repair source;source script	CRSP caller questions script and light touch reviewer process.	Claims;Reference
Claims: CCT KMT \| Maxum Process	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/MaxumProcess.aspx	new claim;existing;loss run	maxum	Customer Contact Team KMT for addressing Maxum Claim entries.	Reference;Claims
Claims: CCT KMT \| Search	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/SearchResultsAll.aspx	search results;claims search;cct search;cct kmt	kmt cct search;cct kmt search	KMT Search for the Customer Contact Team archive and organized by call type.	Claims;Reference
Claims: CDO Reporting (Restricted Access)	https://thehartford.sharepoint.com/sites/CDO_Reporting	tableau;cdo;data;enterprise	cdo reporting	CDO Reporting.	Enterprise Data;Restricted Access;Claims
Claims: Centralized Operations Community Job Aids	https://thehartford.sharepoint.com/sites/CommunityOPS/SitePages/Job Aids.aspx	job aid;centralized;knowledge;learning;regions;process;matrix;acronyms	claims job aids;claims job aides;centralized operations job aids;centralized operations job aides;claims faqs;claim faqs;claims faq;claim faq	Job Aids for Centralized Operations based on regional centers.	Operations;Claims;Reference
Claims: Claims & Operations \| Career Corner	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/resources-career-corner.aspx	career corner;recruitment;openings;performance;ops	claims & operations career	Here is your one-stop shop for career progression resources. Here’s how you can use this site to your advantage.	Claims;Operations
Claims: Claims & Operations Central	https://thehartford.sharepoint.com/sites/claims-and-operations-central	home;enterprise;claim;operations;central;portal;landing	claim & operations central;claim & ops central;claims and operations central;claims & ops central;claim and ops central;claim & operations home;claim & ops home;claims and operations home;claims & ops home;claim and ops home;claim & operations iconnect;claim & ops iconnect;claims and operations iconnect;claims & ops iconnect;claim and ops iconnect;claims & ops org;claims & ops organization;claims and operations org;claims and operations organization	iConnect Home \| The home site and landing page for The Claims and Operations Organization.	Claims
Claims: Claims & Ops Comprehensive Wellness Center	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/claims-&-ops-comprehensive-wellness-center.aspx	eap;webinar;erg;dei;mental health;wellness;cafewell;breathing;nami;emotional health	wellness claims;claims wellness;comprehensive wellness	A reference guide to health and well-being resources.	Claims;Reference
Claims: Claims and Operations Critical Skills for the Future	https://thehartford.sharepoint.com/sites/claims-and-operations-central/Shared%20Documents/Resources/Claims%20and%20Ops%20Critical%20Skills%20for%20the%20Future.pdf	adaptability;continuous improvement;problem-solving;customer;data analysis;decision;relationship	claim skills;claim career;claims and career;claims skills	Table of defining skills for critical path Claims and Operations success.	Claims;Training
Claims: Claims Central	http://claimscentral/	sales kit;escalation;relationship management	claimscentral	Claims Sales & Service collaborates with internal and external partners to attract and retain profitable business.	Enterprise Data;Operations;Claims
Claims: Claims Data Office \| Business Intelligence Center	https://thehartford.sharepoint.com/sites/ClaimBIC/SitePages/Bic.aspx	claims data;risk management;car;ltd;faqs;cdo;data office;hartleave;pfl;std;report list;reporting	business intelligence center;bic intake;bic faqs	The Claims Data Office stages and supports the business reporting resources of the Claims organization.	Reference;Enterprise Data;Claims
Claims: Claims Fundamentals	https://thehartford.sharepoint.com/sites/ClmFundamentals	knowledge;process;liability;property;wc;workers comp;customer;cco;cro;cct;cl&t;siu;claims	claim fundamentals;claims fundamentals;claims reference;claims information;claims guidance;claims overview;claims info;fundamentals	This site will provide you current information about the Hartford’s claim process,tools,claim partners and value proposition in one central location. Use the menu above to learn about auto,liability,property and workers compensation claim processes and their supporting claim partners.	Training;Claims;Reference
Claims: Claims Fundamentals \| Auto Claim Process	https://thehartford.sharepoint.com/sites/ClmFundamentals/SitePages/Auto.aspx	claim fundamentals;claims fundamentals;claims reference;claims information;claims guidance;claims overview;claims info;auto repair;claim centers;1st party;3rd party;underinsured;rollover;uninsured;auto kmt;vehicle;hail;vandalism;collision;auto damage;ada;auto managed;amc;centralized auto;ccs	auto process;auto claims;auto claim;claim auto;claims auto	The claim cycle involves reporting of the event,policy coverage review,claim investigation,damage assessment and finally resolution.	Claims;Operations;Reference
Claims: Claims Fundamentals \| Enterprise Claims Operating System (ECOS)	https://thehartford.sharepoint.com/sites/ClmFundamentals/SitePages/ECOS.aspx	investment;usability;workflows;customer;regulatory;claim processes;complexity;platform	ecos info;ecos resources;ecos claim;ecos claims	Enterprise Claims Operating System (ECOS) is Claims’ state of the art front end management system. ECOS has replaced several existing systems.	Claims;Enterprise Data;Reference
Claims: Claims Fundamentals \| General Liability Claims Process	https://thehartford.sharepoint.com/sites/ClmFundamentals/SitePages/Liability.aspx	claim fundamentals;claims fundamentals;claims reference;claims information;claims guidance;claims overview;claims info;containment;auto liability;complex injury;auto litigation;bodily injury;property damange;ocean marine;slips;food poisoning;product liability;General Liability KMT;complex;ccu;reinsurance	claim gl;gl claim;general liability claims	The claim cycle involves reporting of the event,policy coverage review,claim investigation,damage assessment and finally resolution.	Claims;Operations;Reference
Claims: Claims Fundamentals \| Property	https://thehartford.sharepoint.com/sites/ClmFundamentals/SitePages/Property.aspx	claim fundamentals;claims fundamentals;claims reference;claims information;claims guidance;claims overview;claims info;claim loss;interruption;computer data;media damage;computer fraud;dishonesty;theft;vandalism;property kmt;cat;latent;major case;fire program	property claims;claim property;claims property;property claim	The claim cycle involves reporting of the event,policy coverage review,claim investigation,damage assessment and finally resolution.	Claims;Operations;Reference
Claims: Claims Fundamentals \| Workers’ Comp	https://thehartford.sharepoint.com/sites/ClmFundamentals/SitePages/WC.aspx	claim fundamentals;claims fundamentals;claims reference;claims information;claims guidance;claims overview;claims info;claim center;claimplus;policyholder;major case;injury;amputation;medical;indemnity;wc kmt;amc;clinical;litigation	claims wc;wc claims;workers comp claim;claim workers comp	The claim cycle involves reporting of the event,policy coverage review,claim investigation,damage assessment and finally resolution.	Claims;Operations;Reference
Claims: Claims Fundamentals \|First Notice of Loss (FNOL)	https://thehartford.sharepoint.com/sites/ClmFundamentals/SitePages/FNOL.aspx	auto;comprehensive;collision;deductible;rental car;mitigration;medical billing;damage assessment;servicepro;servicemaster;salvage;subrogration;wc;referral	fnol;first notice	When our customers suffer a loss or claim event,they may report their claim online or start their claim over the phone. The Customer Care Team (CCT) may be their 1st point of contact when calling in.	Claims;Operations;Reference
Claims: Claims Intranet	http://claimprod/default.asp	p&c;agents;property & casualty;claim financial;enterprise claims;ecos;functional support;field operations;field ops;caps;inknowvation;ci notes;claims excellence;ccps guides;general letter;idars;timekeeper;ciweb;ci web;ofac;fc&s	claims intranet	Claims Intranet index.	Reference;Claims
Claims: Claims Lists (Restricted Access)	https://thehartford.sharepoint.com/sites/Lists	claims lists	claims vault	List Vault.	Claims
Claims: Claims Lists \| GB State Content Map	https://thehartford.sharepoint.com/sites/Lists/Pages/StateContentMapGB_fpop.aspx	state;map;content;location;countrywide	gb state map;gb content map	GB State Content Map.	Claims
Claims: Claims Lists \| Property State Content Map	https://thehartford.sharepoint.com/sites/Lists/Pages/StateContentMapProp_fpop.aspx	countrywide;content;map	state content map	Property State Content Map.	Claims
Claims: Claims Lists \| WC State Content Map	https://thehartford.sharepoint.com/sites/Lists/Pages/StateContentMapWC_fpop.aspx	state;location;content;countrywide	wc state content map	Workers Compensation State Content Map.	Claims
Claims: Claims Lists and Disability Claim Offices for GB	https://thehartford.sharepoint.com/sites/Lists/Pages/OfficeDisabilityGB_fpop.aspx	disability;claims;group benefits;contact;thaa;lms;dcs	disability gb;disability for gb;disability claim	Disability Claim Offices for Group Benefits.	Claims;Reference
Claims: Claims Pages (External)	https://www.claimspages.com/	insurance;industry;research;claims;wc;statistics;press;media	claims pages;claim pages	Claims Pages is the largest reference source for insurance claims adjusters on the web. Find everything from industry news and upcoming events to job openings and important documents,tools,videos,and industry events.	Third Party;Reference;Claims
Claims: Claims Sales and Service Management Team	http://claimprod/virtual/CSFS/CSC/resources/ClaimsSalesServiceTeam.pdf	contact;profile;people;ops;p&c;account;agency	claims sales and service;claims sales & service;account and agency;account & agency	Contact details for Claims Sales and Service Management team.	Claims;Leaders;Reference
Claims: Claims Training	https://thehartford.sharepoint.com/sites/ClaimsTraining	learning;job aids;group benefits claims;captivate;group benefits training;department;courses;curriculum	claims training;claims learning	Repository of EPI Job Aids,GB Claims presenter files,and Captivate files.	Training;Reference;Claims
Claims: CLIB \| Coverage Library	http://clib.thehartford.com/clib/search.do?app=cbgn&op=clear	coverage library;repo;repository search;reference;claim	clib;cbgnet	Repository search for the CLIB Coverage Library.	Enterprise Data;Reference;Claims
Claims: Communications	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/communications.aspx	support;blogs;dei	claims communications;operations faqs;ops faqs;ops faq	Claims and Operations Communications Site. Get help with presentations,emails,letters,and more.	Claims;Reference
Claims: Compliance	http://claimprod/Communities/FS/Compliance/default.asp	compliance;regulatory compliance;claim;intranet	fs compliance	This Compliance Website has been established as an informational resource to assist Claims employees in their regulatory compliance functions.	Enterprise Data;Ethics and Compliance;Claims
Claims: CRO KMT \| Central Recovery Operations	https://thehartford.sharepoint.com/sites/KMTCRO	kmt;claim;knowledge;process;amc;nsc;property;handler;salvage;bond;litigation;subrogation;auto litigation;auto level;property bond;dishonesty;salvage;nsc;amc;arbitration	kmt cro;cro kmt;kmtcro;central recovery	This KMT provides standard work for employees of Central Recovery Operations.	Reference;Claims
Claims: CRSP Database	https://thehartford.sharepoint.com/sites/CRSP	claims;ada;management;database;search;claims handling	crsp;handling	Welcome to the CRSP Database!	Claims;Reference
Claims: Curriculum	https://thehartford.sharepoint.com/sites/ClaimCurriculum	claims;learning;documentation;knowledge;reference	claims curriculum;curriculum claims	Documentation for Claims training and courseware.	Training;Claims
Claims: Direction is Clear for ComPAS	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/Organization/Commercial/SitePages/Direction-is-Clear-for-ComPAS.aspx	guidewire;policycenter;policy;center;compass	compas	Learn more about the milestone Commercial Markets reached in an effort to replace our aging policy administration system.	Enterprise Data;Third Party;Claims
Claims: DNA	https://thehartford.sharepoint.com/sites/DNA/Pages/DNAHome.aspx	skils;growth;career;erg;performance	claims dna	DNA promotes employees’ professional growth and development. The program was created to help build capabilities that are broadly applicable (Foundational) and to each line of business / skill-based function (Functional). This investment in our people strengthens and enhances our brand.	Communities;Claims
Claims: ECOS Maintenance (Restricted Access)	https://thehartford.sharepoint.com/sites/CLAIMS ECOS_SP	maintenance;production;system;repository;data;customer;operations	ecos maintenance	ECOS Maintenance and Production Support.	Claims;Restricted Access;Enterprise Data
Claims: ECOS Support	https://thehartford.sharepoint.com/sites/Systems	it support;helpdesk;triage;claims	ecos support;ecos help	Information and procedures for using the Enterprise Claims Operating System (ECOS) application.	Claims;Enterprise Data;Tech Support
Claims: EDM Manager Portal (Restricted Access)	http://claimbpm.thehartford.com/prweb/login/	portal;repository;search;reference;edm	edm portal;edm manager;claims edm	Claims EDM Application login.	Reference;Restricted Access;Claims
Claims: Enabling Solutions	https://thehartford.sharepoint.com/sites/enabling-solutions-central	claim;cro;licensing;contracting	enabling solutions	We protect financial resources,provide specialized client services,and build organizational capabilities that drive exceptional service,accurate outcomes and operational success.	Claims
Claims: Enterprise License Management	https://tableau/#/site/Public/views/ELMDashboards/WritingCompanyStateDetails?:display_count=n&:iid=1&:origin=viz_share_link&:showAppBanner=false&:showVizHome=n	dashboards;tableau;regulatory;reporting	elm dashboard	Tableau-driven Law Enterprise Dashboards/ELM Dashboards/Writing Company State Details.	Claims;Third Party
Claims: Enterprise Licensing and Contracting	https://thehartford.sharepoint.com/sites/licensing-and-contracting-central	licensing;contracting;agency codes;state;license;claim;regulatory	l&c;landc;l and c;licensing home;licensing central;licensing iconnect;licensing org;licensing organization;licensing landing	We will help The Hartford win through the delivery of a best in class customer experience for agents,brokers and business line partners with a continuous focus on compliance and financial outcomes.	Operations;Claims
Claims: FAQs \| Introduction to WC Digital Forms	https://thehartford.sharepoint.com/:w:/r/sites/claims-and-operations-central/_layouts/15/Doc.aspx?sourcedoc=%7BA468D45C-8FAB-495B-B94E-F22633F03894%7D&file=Intro%20to%20WC%20Digital_FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	wc;claims;text;email;password;pii;MWCC;filing;how	comp connection faqs;claimsplus faqs;claims plus faqs	Now that we have announced the plan to transition to digital forms,we hope to answer some of the questions that may be top of mind. Given this transition will consist of several incremental releases,the Hartford Next team will continue to provide additional FAQs specific to each release.	Claims;Operations
Claims: FAQs \| Introduction to Workers’ Comp Digital	https://thehartford.sharepoint.com/:w:/s/claims-and-operations-central/EVzUaKSrj1tJuU7yJjPwOJQBJhrpLIJr8h91rnu_Yh5ypQ?email=marc.solomon%40thehartford.com&e=DdKp5R	checklist;faq;process;guidance;instructions;claims plus;injured;pii;workers’ comp;mfa;text;hartford next	mwcc faqs;wc digital;workers’ comp digital;workers comp digital	Will the transition to digital forms apply to all claims?	Reference;Claims
Claims: FAQs \| Leadership Experience Acceleration Program (LEAP)	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/Leadership-Experience-Acceleration-Program-(LEAP).aspx	checklist;instructions;leadership;experience;cross-functional;skill;career;cale;cldp;rotation;tier	leap faqs	The Leadership Experience Acceleration Program (LEAP) takes small,diverse cohorts of top talent and helps advance their careers and professional growth and development. The program provides unique cross-functional work exposure and special training in leadership skills.	Reference;Training;Claims;Leaders
Claims: FAQs \| Quality Reimagined	https://thehartford.sharepoint.com/sites/claims-and-operations-central/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fclaims%2Dand%2Doperations%2Dcentral%2FShared%20Documents%2FInternal%20Mobility%2FQuality%20Reimagined%20FAQs%2Epdf&parent=%2Fsites%2Fclaims%2Dand%2Doperations%2Dcentral%2FShared%20Documents%2FInternal%20Mobility	checklist;faq;process;guidance;instructions;claim;quality;index;CQI;quality;solutions;CQS;virtual;outcome;check-ins;training;survey	quality program faqs;quality reimagined;cqi faqs;cqs faqs	We have heard the feedback and understand that this is a significant change in the quality program,therefore there is a phased approach for learning as your department moves closer to implementation.	Reference;Training;Claims
Claims: Field Operations/Community Index	http://claimprod/Communities/FO/default.asp	claim;intranet;fast track;total loss;office support;propertynow;bodily;injury;centralized;shared;ops;portal	field ops index;claims field ops;claim field operations	Claims Intranet > Communities > Field Operations > Claims Intranet Home Page Index.	Operations;Claims
Claims: Financial	http://claimprod/Communities/Financial/Default.asp	claims;intranet;reporting;legacy;tsru;tax services;reporting unit	claims financial;claim financial	By building and strengthening existing relationships within Claims and the Company as a whole,we are continually Bridging The Gap to breed success and contribute to an excellent work environment.	Operations;Claims
Claims: Financial Lines,Liability & Bond	https://thehartford.sharepoint.com/sites/claims-liability	litigation;Panel Counsel;retention form;auto/GL;online provider search;medical;Mitchell Work Center;legal eXchange;IRES;Policy Search;EDM;ECOS;CLIB;account service agreements	liability claims;claims liability;claims financial lines;claims bond	When individuals or business owners (large or small),face a claim or lawsuit,often times,their hard earned reputation and financial health are at risk.	Claims
Claims: FLiB DE&I Council	https://thehartford.sharepoint.com/sites/FLiBDEICouncil	newsletter,dei;erg;allyship;badging	flib dei;dei flib	The FLiB DE&I Council is a group of employees within the FLiB organization that are working to lead greater DE&I initiative and saturation amongst all groups under Claim Liability & Financial Products.	Communities;Corporate;Claims
Claims: Functional Support Index	http://claimprod/Communities/FS/default.asp	claim;intranet;auto;compliance;wc;secured benefits;custodial;staff legal;claims staff;no fault;support;ops	functional support;claims functional	Claims functional support services index.	Enterprise Data;Operations;Claims
Claims: GB and WC	https://thehartford.sharepoint.com/sites/claims-gb-wc	group benefits;workers comp;group benefits;wc;claim;restoring lives;insured;disability;workers’ compensation;worker comp;industry;injury;responsive;claimant;ability;clinician	wc gb;gb wc;group benefits workers comp;workers comp group benefits	We are committed to restoring lives with compassion and support by providing exceptional claim service to employers and their employees,through an inclusive culture built on integrity,teamwork and customer value.	Claims;Operations;Group Benefits
Claims: GB Service Operations	https://thehartford.sharepoint.com/sites/GB-customer-services-central	customer service;service ops;group benefits ops;lifecycle;pas	gb customer;group benefits customer	Our Team is accountable for managing and continuously improving end-to-end process design,management,and service for all aspects of the Group Benefits customer life cycle.	Operations;Claims;Group Benefits
Claims: GBD Claims Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms/SitePages/Forms.aspx	ltd;std;lm forms;group benefits;osh;thaa;affinity;disability;external forms	claim forms;claims forms;claim form;claims form	Forms are documents with blanks for the insertion of details or information. Forms located on this site include instructions for successful completion and/or submission.	Operations;Claims;Group Benefits
Claims: General Letter Index	http://claimprod/library/N2_Lib_GeneralLetterIndex.asp	claims;intranet;documentation;process;legacy;handling;wc;personal lines;ca&l;best;abuse;exposure;auto;homeowner;ada;fmla;cro;uninsured;underinsured	general letter;letter index;claims letters	If you do not know the number of a particular General Letter,press the Control key and simultaneously press F (Ctrl+F).	Reference;Claims
Claims: General Liability	http://claimprod/Communities/FO/GL/defaultCIDeploy.asp	claims intranet;field ops;field operations;claims centers;claims offices;general;liability	fo gl;fogl	Claims Intranet > Field Operations > General Liability.	Operations;Claims
Claims: Health Services	https://thehartford.sharepoint.com/sites/health-services-central	health;claim;group benefits;disability;integrated;group benefits;P&C claims;cost;reduction;fee-based;onsite;virtual	health services;health service;claims health;health claims	Health Services mission is to provide customers with integrated Group Benefits and P&C Claims offerings and reduce overall insurance cost by developing fee-based onsite and virtual injury prevention services.	Claims
Claims: HFP Policy Lookup Tool	http://hfprod.thehartford.com:8080/PolicySearch/policySearch.jsp	policy number;insured;database;search;reference	policy search;search policies	HFP Policy Search.	Enterprise Data;Reference;Claims
Claims: HIPAA Response Kit	http://claimprod/library/N2_Lib_HIPAA.asp	regulatory;healthcare;privacy;process;compliance;cbg;wc	hipaa response;hipaa kit;hipaa privacy;portability act;accountability act	How To Handle Questions About The HIPAA Privacy Rule.	Ethics and Compliance;Reference;Claims
Claims: InKnowVation Help	http://claimprod/virtual/ca/StrategicDeployment/training/CIHelpWeb/webhelp/Claim.htm	how to;commercial lines;ci;help;claim	inknowvation	Welcome to Claim InKnowVation Help. This Help facility is designed to help you locate the information you need in a variety of formats.	Enterprise Data;Reference;Training;Claims
Claims: IREs Online	http://ebcintranet.thehartford.com/inquiries/ClaimsEventSource.clserv	search;policy;insured	ires	Claims data requests by policy number.	Reference;Claims
Claims: Job Aid \| Call Coaching	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/resources-call-coaching.aspx	checklist;job aid;faq;process;guidance;instructions;questionnaire;evaluation guide;i360;high level;overview;quality monitoring;talk track;asa requests;verint;annotating	call coaching	Call coaching questionnaire,general information,and Impact 360 resources.	Reference;Training;Claims
Claims: John Kinney’s blog	https://thehartford.sharepoint.com/sites/blog-john-kinney	blog;claims;elt;executive;communications;operations;organization	john kinney;radio kinney;claims leadership;claims leaders;kinney	Leader of our Claims and Operations teams. Passionate about DE&I,continuous improvement and customer experience.	Leaders;Claims
Claims: John Kinney’s blog \| Place of Purpose	https://thehartford.sharepoint.com/sites/blog-john-kinney/SitePages/Energized-by-Places-of-Purpose.aspx	charlotte;New Hartford;Florida North;Florida South;San Antonio;Phoenix;hybrid;remote;covid;workplace;office;location	place of purpose	The Hartford’s employees reminded me once again about the invigorating energy that comes from being together.	Leaders;Claims;Corporate;Marketing and Communications
Claims: Key Office Search	http://claimprod/keyoffice/	p&c;claims;office location;lookup;search;office;code;location	keyoffice;claims office;claim offices;key office	P&C Claims > Key Office Search.	Enterprise Data;Reference;Claims
Claims: KMT \| Common Abbreviations	https://thehartford.sharepoint.com/sites/Lists/SitePages/AbbreviationsCommon.aspx	terminology;acronyms;dictionary;glossary;claims;operations;define;meaning;abbreviations	claims abbreviations;common abbreviations	Expand on the index to view common abbreviations by term or abbreviation. All columns can be filtered.	Claims;Reference
Claims: KMT \| Common Desktop Management Mistakes to Avoid	https://thehartford.sharepoint.com/:u:/r/sites/KMT/SitePages/CommonDeskManagementMistakestoAvoid.aspx?csf=1&web=1&e=xRl6Jy	desktop;mail;practices;errors;corrections;best;avoidance;activity;ecos;delay;investigation	desktop management;claims management;mail management	Common desk management mistakes to avoid including mail,claims,email,time,and activity management.	Claims;Reference
Claims: KMT \| Initiate Claim	https://thehartford.sharepoint.com/sites/KMTCCC/Pages/InitiateClaim_NCTHAA.aspx	leave;maternity;script;routing;customer service;kmt;standard;dcs;thaa	initiate claim;start claim;open claim;claim intake	New Intake – THAA.	Claims;Reference
Claims: KMT \| Successful Claims Behaviors	https://thehartford.sharepoint.com/sites/KMT/SitePages/SuccessfulClaimBehaviorsBestPractices.aspx	difficult;best practice;script;customer service;Behaviors;Examples;Activity Guide;CLM Time;Desk Management;ABI;Property;PDO;Desk Management;mistakes	claims behaviors;behavior best;claims best practice;claim best practices;best behavior;behavior practices	Recommended actions that drive top performance outcomes.	Claims;Ethics and Compliance;Hartford Policies
Claims: KMT \| Terminology	https://thehartford.sharepoint.com/sites/Lists/SitePages/Terminology.aspx	terminology;acronyms;dictionary;glossary;claims;ops;define;meaning	claims terms;claims terminology;claims acronyms;claims glossary	Expand on the index to view claims terminology and definitions. Hover over the KMT column to filter or change the line of business (LOB).	Claims;Reference
Claims: KMT and CCC: Search Policy Auto Personal	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/SearchPolicy_NCAP.aspx	script;process;instructions;customer service;kmt;call center;auto	policy auto personal;kmt search policy;search policy auto	Supporting information,scripting procedures,and apps and tools for the CCC community.	Claims;Reference
Claims: KMT and CCT \| Auto Servicing Triage	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/AutoServicing_fpop.aspx	auto servicing;caller;service option;policy type;instructions;routing;customer service;auto	auto servicing triage;kmt auto servicing;auto servicing kmt	Filter column headers as shown to determine servicing options.	Claims;Reference
Claims: KMT Customer Care Team (CCT)	https://thehartford.sharepoint.com/sites/KMTCCT	script;customer service;routing;inquiry;intake;call center	kmt cct;cct kmt	Open call. Determine need. Action call.	Claims;Reference
Claims: KMT Customer Care Team \| Auto Personal	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/ServiceIVRepair_NCAP.aspx	claims;personal lines;auto;reference;kmt;crsp	service iv;cct auto	Supporting information,scripting procedures,and apps and tools for the CCT community.	Claims;Reference
Claims: KMT Customer Care Team and Personal Property	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/SearchPolicy_NCPP.aspx	routing;reference;script;kmt;process;instructions;cancellation	search policy;personal property	Search Policy Property Personal.	Claims;Reference
Claims: KMT Customer Contact Center (CCC)	https://thehartford.sharepoint.com/sites/KMTCCC	customer service;call center;script;intake;ccr;routing;thaa;kmt	ccc kmt;kmt ccc	Open call. Determine need. Action call.	Claims;Reference
Claims: KMT Customer Contact Center \| Closing Scripts	https://thehartford.sharepoint.com/sites/KMTCCC/Pages/ScriptClosingNew_THAA.aspx	new intake;ccc kmt;thaa;script;instructions;process;customer service;call center	closing script;THAA script;THAA intake	Closing Scripts – New Intake – THAA.	Claims;Reference
Claims: KMT Customer Contact Center \| KMT Search	https://thehartford.sharepoint.com/sites/KMTCCC/Pages/SearchResultsAll.aspx	dcs;lcs;lms;thaa;portal;search;kmt;ccc	ccc search;thaa search;dcs search;lcs search;lms search	KMT-hosted customer contact center process guidance and searchable archive.	Claims;Reference
Claims: Knowledge Management Portal for KMT Sites	https://thehartford.sharepoint.com/sites/KMT/SitePages/KMTSites.aspx	claims knowledge;claims ops;claims process;claims reference	kmt sites;kmt portal;kmt central;knowledge management tool;kmt resources;kmt support	Click a button below or type the alias in your browser to access a specific KMT.	Claims;Reference
Claims: Knowledge Management Tool	https://thehartford.sharepoint.com/sites/KMT	kmt;knowledge management tool;customer service;procedure;state maps;reference	kmt hub;kmt landing	Landing page for the Claims Knowledge Management Tool (KMT).	Claims;Reference
Claims: KMT CCT (Customer Care Team)	https://thehartford.sharepoint.com/sites/KMTCCT/Pages/CCTHome.aspx	claims centers;caller authentication;speed dial;office search;ecos;wc inquiry;servicing;terminology;abbreviations;blausen;iw portal;ccc;mwcc;ovc;vcc;policy matrix	kmt cct;kmtccc	KMT contacts,procedures,tools,links,and feedback.	Claims;Reference;Operations
Claims: KMT Group Benefits	https://thehartford.sharepoint.com/sites/KMTGB/Pages/GBHome.aspx	dcs;ltd;pfl;std;lcs;bpo;ccst;ccs;kaiser;absence;c3po;premium;waiver;booklets;cwas;interaction;complaint;tax;claims portal	kmt gb;kmtgb	KMT Group Benefits including KMT contacts,procedures,tools,links,and feedback.	Claims;Reference;Group Benefits
Claims: KMT GBC (Group Benefits Claims)	https://thehartford.sharepoint.com/sites/KMTGBC/Pages/GBCHome.aspx	adaaa;car;ltd;pfl;stat;std;cancel letter;bcny;agt;policy matrix;booklets;employer view	kmt gbc;kmtgbc	KMT Group Benefits Claims including business,content,technology,and feedback.	Claims;Reference;Group Benefits
Claims: KMT Liability	https://thehartford.sharepoint.com/sites/KMTGL/Pages/LiabHome.aspx	pilots;ecos;dna;legal;general liability;mcu;cfr;medicare;handling	kmt liability;gl kmt;kmt gl	KMT General Liability including business,content,technology,and feedback.	Claims;Reference
Claims: KMT Litigation	https://thehartford.sharepoint.com/sites/KMTLit/Pages/LitigationHome.aspx	pilots;ecos;dna;legal;litigation handling;terminology;abbreviations	kmt litigation;litigation kmt	KMT Litigation including business,content,technology,and feedback.	Claims;Reference
Claims: KMT Property	https://thehartford.sharepoint.com/sites/KMTProperty/Pages/PropertyHome.aspx	complex;non-complex;evaluate;damages;write estimate;hold back;holdback;ale;ems;resolve;review claim	kmt property;property kmt	KMT Property including CCO,PL,CL,links and tools,and feedback.	Claims;Reference
Claims: KMT Property Estimating	https://thehartford.sharepoint.com/sites/KMTPDA/Pages/PDAHome.aspx	centralized;operations;reinspector;ocr;vpcr;interior;exterior;walls;windows;plumbing;framing;hvac;pilots;special handling;biohazard;bpo	kmt pda;kmtpda;property estimating	KMT Property Estimating including procedures,tools,links,and feedback.	Claims;Reference
Claims: KMT The Hartford Way	https://thehartford.sharepoint.com/sites/KMTTHW/Pages/THWHome.aspx	harvest;rcps;;continuous;coaching;rapid;disciplines;huddles;metrics;skills matrix;learning;performance board;glossary	kmt thw;kmtthw;kmt the hartford way	KMT The Hartford Way including KMT contacts,links,THW resources,and feedback.	Claims;Reference;EPI
Claims: KMT Workers’ Compensation	https://thehartford.sharepoint.com/sites/KMTWC/Pages/WCHome.aspx	csm;siu;reo;hoc;cro;amc;fire;theft;privacy law;dna;vcm;compensability;rtw;centralized;operations;referrals;attorney;msa;ime;claimplus;attorney;litigation;dran;edi;medicare;settlement;clinical;ecos;medbill	kmt wc;kmtwc;kmt workers comp;kmt workers compensation;kmt workers’ compensation	KMT Workers Compensation including business,content,technology,and feedback.	Claims;Reference
Claims: Learn About Exciting New LTD Opportunities	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/Featured-Role-Showcase–Learn-about-Exciting-LTD-Opportunities.aspx	openings;posting;hire;jobs;long term disability;claim;recruitment	ltd job;ltd hire;ltd posting	We are excited to share that we have an opportunity to join the Long Term Disability team in a T9 Analyst position. We are looking for candidates excited to help us to restore lives with compassion.	Claims;HR
Claims: Life Claim Operations (Restricted Access)	https://thehartford.sharepoint.com/sites/Life	ops;claims	life claim filing;filing a life claim	Private Life Claim Operations Site.	Claims;Restricted Access
Claims: Lists and Map of Auto Claim Centers	https://thehartford.sharepoint.com/sites/Lists/Pages/MapAuto_fpop.aspx	claims lists;auto claim;claim centers;territory;map;countrywide;country wide	auto claim centers;auto claims center;claim auto centers;claims auto center	Territory map for personal and commercial auto claims centers.	Claims;Reference
Claims: LM Optimization (Restricted Access)	https://thehartford.sharepoint.com/sites/LMOptimization	lm;optimization	lm optimization	LM Optimization.	Claims;Reference;Restricted Access
Claims: Migration Resource	https://thehartford.sharepoint.com/sites/MigrationResource	claims;ops;migration;dcs;thaa;std;pml;stat;process	claims migration;migration resources	Updating claims operations on important information related to the DCS to THAA conversion.	Operations;Claims
Claims: Overview of Knowledge Management Tool (KMT) Program	https://thehartford.sharepoint.com/sites/KMT/SitePages/KMTOverview.aspx	kmt;knowledge management tool;performance;support;ops	kmt overview;kmt guidance;kmt info;kmt faqs	A Performance Support site tailored to your role with navigation based on your specific job workflow.	Claims;Reference
Claims: Performance Analytics	https://thehartford.sharepoint.com/sites/performance-analytics-central	staffing;customer;journey;group benefits;claims;wc;liability;compensation;auto;property	performance analytics central;performance analytics faqs;performance analytics resources;performance analytics info;performance analytics overview;performance analytics guidance	We use data and analytics in an innovative way to drive actionable insights,enable business decisions,and improve outcomes.	Claims
Claims: Policies,Forms,and Endorsements	http://claimprod/library/N2_Lib_CovFormsEndorsements.asp	legacy;claims;intranet;policies;form;documentation;process;cl;pl	policies forms;forms endorsements;policy endorsements	Claims: policies,forms,and endorsements for commercial and personal lines.	Reference;Claims
Claims: Procedures and Manuals	http://claimprod/library/N2_Lib_ProceduresManuals.asp	process;reference;wc;p&c;cl;pl	claims procedures;claims manuals;procedures and manuals;claims documentation	Personal lines,property & casualty,commercial lines,and workers compensation claims,manuals,procedures,and process guidance.	Reference;Claims
Claims: Property KMT \| Search	https://thehartford.sharepoint.com/sites/KMTProperty/Pages/SearchResultsAll.aspx	search;ops;script;payment;pursuit;damage;interruption;holdback;assign;process	kmt property search;cco search;pl search;cl search	KMT hosted property search.	Claims;Reference
Claims: Property TML	https://thehartford.sharepoint.com/sites/LibraryProperty	claims;training;portal;storage;reference	property tml;access claims training;material library;claims material;claims archive	A site for storing and accessing Claims training material.	Claims;Training;Reference
Claims: Property TML \| Inside Handler	https://thehartford.sharepoint.com/sites/LibraryProperty/Inside/Forms/Materials.aspx	claims;training;portal;storage;claims handling	inside handler	Material library within Claims Property TML Site.	Claims;Training;Reference
Claims: Quality Reimagined	https://thehartford.sharepoint.com/:w:/r/sites/QualityReimagined/_layouts/15/Doc.aspx?sourcedoc=%7B7550f481-6e3a-408b-b8a6-2ddbf2cca5a5%7D&action=edit&wdPid=37e6f3e6&cid=663b340e-f023-410f-a0ca-baaa678f4db7	gl;auto;group benefits;wc;clinical;property;metrics;employment;hartford next;quality;performance;outcomes;improvement;opportunities;leaders;thw;handler;kor;lor;adjuster;insights	quality reimagined faqs;eqr faqs	FAQs addressing Quality Reimagined Program.	Leaders;Claims;EPI
Claims: Quality Reimagined \| FAQs	https://thehartford.sharepoint.com/sites/qualityreimagined	gl;auto;group benefits;wc;clinical;property;metrics;employment;hartford next;quality performance;outcomes;improvement;opportunities;leaders;thw;handler;kor;lor;adjuster;insights	reimagining quality;eqr program	The Quality Reimagined program was developed as part of our broader Hartford Next initiatives with the focus to simplify how individual quality performance is measured.	Leaders;Claims;EPI
Claims: Reporting Page 2013 Archive	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/Organization/Claim/sitePages/Reporting.aspx	idars;ais;cidar;acord;dgc;edna;archive;claims;reference;reporting	claims reporting archive;2013 claims archive;claims reporting solutions;ais request form	Claims Reporting Solutions including work request forms and key references.	Reference;Claims
Claims: Resources and Tools	https://thehartford.sharepoint.com/sites/claims-and-operations-central/SitePages/resources-tools.aspx?csf=1&web=1&e=FGjs2R	portal;claims;communications;support;email;career;influence;persuasion;effectiveness	claims and ops tools;claims tools;claims & ops resources;claims resources	Welcome to Claims & Ops Resources & Tools portal. Here you can find links to guides and systems that help empower our workers with the knowledge and innovation to be more successful every day. Work on developing your skills and improving your career mobility in Career Corner.	Claims
Claims: Risk Alerts	http://bihsprd.thehartford.com/riskalertclaimsweb/riskalertmain.aspx	policy number;database;search;line of business;lob;risk;alert;claims	claims risk alert;risk alert form;risk alert search;claims alert search	Claims risk alerts.	Reference;Claims
Claims: Secured Benefits Services	http://claimprod/Communities/FS/SBS/	secure benefits;safe haven;srs	cma;msa;sbs;claims benefits;claims secured;secured benefits	Brokers,structured finding forms,Custodial Medical Accounts + Medicare Set aside,and Safe Haven Handler Resource.	Operations;Claims
Claims: Small Commercial,Personal Lines + Claims Ops	https://thehartford.sharepoint.com/sites/sc-pl-claims-operations	sc;small commercial;personal lines;personal lines;shared;services;ops;claim;lifecycle;new business	pl and claims;sc pl claims ops;pl sc claims ops;claims pl sc ops;claims sc pl ops;sc pl and claims;sc and claims;sc and pl ops	We protect and restore the lives of our customers by providing high quality,low effort experiences across the policy lifecycle: from new business acquisition,through the mid-term service and renewal interactions as well as the claims experience.	Claims;Operations
Claims: Special Investigations Unit	https://thehartford.sharepoint.com/sites/special-investigations-unit	claims;specialized investigations;fraud;detection	siu;claims investigations	Central landing page and fraud resources hosted by our Special Investigations Unit (SIU) on the Claims and Operations Hub of iConnect.	Hartford Policies;Claims
Claims: Special Investigations Unit \| Suspicious Loss Indicators	https://thehartford.sharepoint.com/sites/special-investigations-unit/SitePages/NICB-Suspicious-Loss-Indicators.aspx	investigation;claim;fraud;contractor;checklist;disaster;profiteering;nicb	suspicious;loss indicators	INDICATORS assist in the identification of claims which merit closer scrutiny. The presence of an indicator (or several indicators) do not prove fraud. Indicators of possible fraud are not actual evidence,they only “indicate” the need for further investigation.	Claims;Reference
Claims: Strategy & Optimization	https://thehartford.sharepoint.com/sites/strategy-optimization-central	customer;experience;innovation;claims;operations;strategic;optimization;lifecycle;trends	strategy and optimization;strategy & optimization	We ensure the success of Claims and Operations by delivering innovative,enhanced capabilities. Our focus is to drive efficiencies that support business growth and a superior end-to-end customer experience.	Claims;Leaders
Claims: Strategy and Optimization	https://thehartford.sharepoint.com/sites/strategy-optimization-central/SitePages/Claims-Strategy-Optimization.aspx	solutions;design;product manager;change management;job family;career;agile	claims strategy;claims optimization;strategic claims;optimizing claims	Job descriptions for Claims consulting,analyst,and leadership roles around solutions and design.	Claims;Reference
Claims: The Hartford Crisis Management Guidebook	https://thehartford.sharepoint.com/:b:/r/sites/claims-and-operations-central/Shared%20Documents/Resources/PC%20Claims%20Cyber%20Response%20Playbook_2022_clean.pdf	ops;field;bro;thip;interruption;disaster;planning	crisis management	Although IT recovery strategies and plans are referenced,this playbook is Field Claims/Operations-centric. The recovery levers offered in this playbook should be viewed as options in addition to or after technology solutions have been considered or exhausted.	Claims;Operations;Reference
Claims: THW Enabling Solutions	https://thehartford.sharepoint.com/sites/THWClaimsBoards/SitePages/ClaimsTHW.aspx	claims;huddleboard;performance boards;onenote	thw enabling;thw virtual;claims thw;the hartford way and claims;claims boards;claims huddleboards;huddle board and claims;claimsthw	New board,change board,and report issues for Claims-hosted performance boards.	EPI;Tech Support
Claims: WC KMT \| Search	https://thehartford.sharepoint.com/sites/KMTWC/Pages/SearchResultsAll.aspx	medical;filing;review;handling;requirements;process;search;wc clinical;ecos	wc search;kmt wc search;wc kmt search	KMT-hosted search of Workers Compensation process guidance and archive.	Claims;Reference
Claims: Workers’ Compensation	https://thehartford.sharepoint.com/sites/claims-gb-wc/SitePages/Workers’-Compensation.aspx	major case;honor roll;kmt wc;home office	wc map;workers’ comp map;wc territories	Links to WC mapping resources.	Claims;Reference;Group Benefits
Claims: Workforce Management	https://thehartford.sharepoint.com/sites/Workforce_Management_Central	tableau;hiring;process;forms;time off;weekend;allocation;iex;rta;on call;supervisor;verint;underwriting;group benefits;small commercial;personal lines;wfm;work requirements;scheduling;forecast;recruitment;leadership;demand;hourly;playbook;modeling;workload;flow;lobs	workforce management;pto portal;wfm pl;pl pto;capacity planning	This site will enable our team to quickly exchange information,share training resources,and provide real-time performance results. Whether you are in Finance,Process,Sales,Underwriting,Operations,or Claims you now have a one-stop-shop to satisfy your Workforce needs.	Claims;Operations;Reference
Claims: Claim Customer Support Team	https://thehartford.sharepoint.com/sites/CustSupport/SitePages/default.aspx	customer acquisition;customer experience;customer activity;case connections;casebook;service reports;thaa;storytelling;cit	ccst;standards library	Claim Customer Support delivers a market differentiating Customer Experience through our leadership,communication,character and talent;providing end-to-end consultative solutions,data-driven storytelling,industry expertise,and proactive customer engagement.	Claims;Operations;Reference
Claims: THAA Process Support	https://thehartford.sharepoint.com/sites/THAASMETeam/SitePages/ProjectHome.aspx	giact;sme;loa;stat;ltd;audit;pfl;adaa	thaa process;thaa support	Documentation,trackers,features,and system defects for THAA.	Claims;Operations;Tech Support
MLC: TPA Services Business Edition	https://thehartford.sharepoint.com/sites/TPABusiness/SitePages/EventPlanHome.aspx	actuarial;renewal;large loss;audit;liaison;snapshot	tpa services;tpa audit;approved tpa	Large loss notices,audit reports;CRO,new account setup forms,quarterly updates,and renewal report cards.	MLC;Enterprise Data
Claims: HIG Significant Events Response	https://thehartford.sharepoint.com/sites/serg/SitePages/SERHome.aspx	violence;weather;tornado;hurricane;weather;wpv;crisis	hig significant;significant event;hig response;event response	The Significant Event Responses share point site outlines The Hartford’s implementation strategy for catastrophic (CAT) weather events,other Emergency events and Workplace Violence Crisis responses.	Claims;Corporate
COI: A Barrel of Grapes Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI2OTE3ODUyMzY0OCJ9/all	vintage;interest;coi;dining;food	wine community;wine yammer	We are an interest group where wine aficionados can share their appreciation for vintages,wineries,buyer tips,and a platform for recommendations.	Communities
COI: ADHD Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjAyOTM3MTE4NzIifQ/all	yammer;engagement;sharing;common;support;network	attention deficit;adhd	The ADHD Yammer group was started as a way to provide resources and support to Hartford employees who are affected by Attention Deficit Hyperactivity Disorder,either as a person with ADHD or as a person with family,friends,or even co-workers with ADHD.	Communities
COI: Anime Frenzy Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjU5MjQ5NjY0MDAifQ/all	gaming;animation;japanese;manga;film;cosplay	anime	To gather as a group to appreciate anime in all forms: anime,manga,anime OP/ED,anime movies,anime figurines,Cosplay cultural,and video games.	Communities
COI: Breakthrough Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMzIxMTY2OTI5OTIifQ/all	erg;dei;engagement;safe space	breakthrough	Breakthrough started as an ERG initiative and has grown past just ERG participation and this Yammer site is for those groups that have previously participated and for future participants to share ideas and events.	Communities
COI: Chronic Pain Community of Support	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTgwMDIxNjM3MTIifQ/new	support;network;health;wellness;medical;recovery	chronic pain yammer;chronic pain community	This group will focus primarily on Employees who suffer from Chronic Pain and other long-term Illnesses. We’re here to support each other by sharing and supporting each other with positive thoughts and Ideas on handling some of the issues we deal with.	Communities
COI: Disc Golf Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTU4NDUxMiJ9/all	course;hole;par;tee;target;out-of-bounds;water hazards;mandatory;distance	disc golf;frisbee	This group is for any Disc Golf enthusiasts out there in the Hartford,Charlotte NC,not only in Charlotte NC but if you love Disc Golf and are from out of state,please share and post pictures and Recommendations!	Communities
COI: Disney Geeks Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTM2MzMyOCJ9/all	vacation;travel;theme;park;coi;interest;orlando;wdw	disney geek yammer;walt disney world;disney geek community	We are a group of experienced Disney World enthusiasts. Many members of this group have many years of experience traveling to Disney World and continue to vacation there on a regular basis.	Communities
COI: Environmental Action & Resources at The Hartford (EARTH) Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI2OTE3OTMxODI3MiJ9/all	advocacy;climate;energy;recycling;interest;coi;sustainability	heat community;environmental action;earth yammer;earth community;heat yammer	HEAT inspires and engages Hartford employees to care for the environment and to advocate sustainable growth for The Hartford.	Communities
COI: For the Love of Music Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTM3OTcxMiJ9/all	audio;vinyl;record store;interest;coi	music community;music yammer	Welcome,audiophiles! We are a group for music aficionados,musicians,record nerds,stereo geeks,concertgoers and anyone who gets psyched on sound.	Communities
COI: Fore the People \| The Hartford Golf Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTkzMTczMjM3NzYifQ/all	yammer;engagement;hobby;pastime;sharing;common	golfing;golf community;hartford golf	A community to discuss ALL things golf related. Our mission is to foster a welcoming space for members to post items such as personal golf scores,pictures of courses,pictures of equipment,fun golf stories,golf tips and tricks,and professional golf discussion.	Communities
COI: Gardeners Unite Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTU2ODEyOCJ9/all	garden;plants;flowers;landscaping;soil;fertilizer;seeds;outdoors	gardener community;gardeners unite;gardener yammer	This group started as a way to keep up with friends in other areas of the company who all have an interest in gardening.	Communities
COI: Genealogy Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4MjM5ODM5NjQxNiJ9/all	marriage;cemetary;manifesto;public records;birth;death;dna;immigration;obituaries;obituary	family tree;ancestory;family history	This is a place for members to ask questions,share their family stories and history and connect with others.	Communities
COI: Hartford Bookworms Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjMwMjk3MTY5OTIifQ/all	yammer;engagement;hobby;pastime;sharing;common	bookworm;bookworms;book club;book worms;book worm	Welcome to the Hartford Bookworms Community! This space is for casual and avid readers alike,where you can share the books you love and search for new literary adventures. Grab your comfy reading clothes and dive right in! P.S. don’t forget to add spoiler alerts!	Communities
COI: Hartford Employee Cookbook Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3OTA2MjA2NTE1MiJ9/all	food;recipes;cooking;preparation;culture;interest;coi;spices;seasonings;health;nutrition	cookbook community;cook book community;cook book yammer;cookbook yammer	The act of cooking is unique to human beings,and we are here to celebrate the many wonderful ways we create meals to enjoy with one another.	Communities
COI: Hartford Health Break Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTQyMDY3MiJ9/all	wellness;meditation;mental health;advocacy;interest;coi;health	hhb yammer;hartford health break;health break community;health break yammer	Hartford Health Break is a community advocating for the individual health of The Hartford employee by engaging and inspiring emotional,mental and physical well-being.	Communities
COI: Hartford Peloton Enthusiasts Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI2OTE4MDA3MTkzNiJ9/all	cycling;rides;workout;exercise;bike;treadmill	peloton community;peloton yammer	Share class suggestions,personal records,the latest content,and other achievements!	Communities
COI: Hartford Pitmasters Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTc2MzQ3MTE1NTIifQ/all	bbq;barbecue;smoker;grill;griller;cooking	pitmasters;all things grilling;grilling yammer;grilling community	Welcome to our new Yammer page for all the Outdoor Grillers and Smokers here at The Hartford. My hope is that you will all share recipes,tips and tricks,your style of grilling and smoking meets,cheeses,veggies,breakfast,desserts and everything else you enjoy cooking outdoors.	Communities
COI: Hartford Shutterbugs Camera Club Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTQyODg2NCJ9/all	interest;coi;landscape;travel;photography	camera community;shutterbug community;photographer community;shutterbug yammer;camera yammer;photography yammer;photography community	Welcome to Hartford Shutterbugs! We are a photography enthusiasts group comprised of Hartford employees with any level of photography experience and an interest to learn more and grow through image making.	Communities
COI: Healthy @ The Hartford Engagement Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTg1NzQzMDExODQifQ/all	wellbeing;wellness;medical;employee;benefits;consumermedical;cafewell;mywellness;my wellness;fitness;mental health;yammer	healthy at the hartford;healthy @ the hartford;healthy community;healthy yammer	News and updates,conversations,and quick answers to your health and well-being questions. We know health and well-being needs may change year-to-year,so we want to make it easy for you to find the information you need – when you need it.	HR;Employee Benefits;Communities
COI: Interfaith Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjAwMjY3MTAwMTYifQ/all	yammer;engagement;hobby;pastime;sharing;common;religion;religious;spiritual;sectarian;worship;deity;faith	inter faith;interfaith	Welcome to the Interfaith Community! The main goal and purpose for this group will be to create a safe place for people of all or no faith to learn more about one another and to break down barriers that divide us. The education and understanding will be fostered through the highlighting of material in different forms,like articles,blogs,or videos.	Communities
COI: MEOW Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTQ0NTI0OCJ9/all	tabby;calico;kitten;pets;advocacy;interest;coi	cats community;feline community;feline yammer;meow yammer;meow community;cats yammer	Since there was a Woof site,we thought it was time to make a Meow for us cat lovers 🙂	Communities
COI: Movie Fans Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTUxMDc4NCJ9/new	cinema;film;entertainment;theater;streaming	movie community;film community;cinema community;cinema yammer;movies yammer;film yammer	Share movie recommendations and write movie reviews.	Communities
COI: Paranormal Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTUxODk3NiJ9/all	freaky;surreal;weird;haunted;spooky;halloween;unexplained;ghost;ghosts	paranormal;ufo;unexplained	Purpose of this group is to share interest and stories in the paranormal.	Communities
COI: Parenting and Child Caregiving Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTQwNDI4OCJ9/all	interest;coi;family;care;advocacy;caregiving	parenting community;childcare community;child caregiving community;parenting yammer;childcare yammer;child caregiving yammer	Welcome to the Parenting and Child Caregiving Community at The Hartford.	Communities
COI: Science! Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMDA0NjE4MDU1NjgifQ/new	astronomy;animals;physics;outer space;nasa;rockets;exploration;breakthrough;laboratories;theory;telescope;discovery	science community;science geeks	If you’re interested in anything from Acanthochronology (study of cactus spines grown in time ordered sequence) to Marine biology (study of the ocean’s ecosystem) to Zythology (study of beer),tell us all about it!	Communities
COI: Small & Exotic Pet Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTg1NzQyNzY2MDgifQ/new	bunnies;rabbits;snakes;rats;pythons;birds	exotic pets community;exotic pets yammer	Welcome to the Yammer Community for lovers of small and exotic pets! We started this community to give Hartford employees with pets beyond cats and dogs a space to share photos and updates about their pets.	Communities
COI: Snail Mail \| The Hartford’s Pen Pal Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjEwMzQwOTY2NDAifQ/new	yammer;engagement;hobby;pastime;sharing;common	pen pal;penpals;snail mail;pen pals	The Snail Mail Community aims to unify those with a passion for stationery,connecting with written word and intentional communication through a diverse network in which members can collectively discuss and share favorite products and engage in scheduled networking events via “Pen Pals”.	Communities
COI: The Hartford’s Geekdom Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4MzUxNTA1NjEyOCJ9/all	pop;culture;geek;nerd;esoteric;interest;coi	geekdom;geeking out community;geeking out yammer	Here you and other Geeks can talk all things geeky,nerdy and unusual pop culture things!! Talk about Movies,or Video Games or TV shows or books . . . it doesnt matter!! Happy Geek out!!	Communities
COI: The Intercultural Community of Support	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMDQ0MzEzMDQ3MDQifQ/all	advocacy;education;safe space;dei;judiasm;islam;hinduism;lds	inter cultural community;intercultural community;intercultural yammer;inter cultural yammer	The goal of the Intercultural Community is to create a safe space where we uplift the voices of underrepresented ethno-religious minorities to connect and celebrate traditions,while welcoming our allies through education and advocacy.	Communities
COI: The Recovery Alliance Community of Support	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTExNDI5MDM4MDgifQ/all	addiction;recovery;substance;abuse;drug;alcohol	recovery alliance;addiction support community;addiction support yammer	TRA is an open community for all HIG employees whose loved ones are dealing with addiction/recovery from substance use disorders. The goal of the group is to provide a safe space for employees to connect over shared experiences,listen,learn,share resources,and above all,to know that none of us.	Communities
COI: WOOF Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTQ5NDQwMCJ9/all	canine;dog;pooch;puppy;coi;interest	woof;dog community;canine community;puppies;dog yammer;canine yammer;dogs community;puppy	To share our common love of all dogs – big,small and everything in between. Sharing stories,tips and tricks and favorite websites.	Communities
COI: Working Caregivers of Older Adults Community of Interest	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI2OTE3OTYxMzE4NCJ9/all	care;healthcare;caregiving;elderly;families;geriatric;interest;coi;advocacy;alzheimers	older adults community adults caregiving;older adults yammer;elderly caregiving;wcoa	Welcome to our support group for individuals who are working and providing care to adults!	Communities
COP: Agile Community Platform FAQs \| How to use Yammer on the ACP Community	https://thehartford.sharepoint.com/sites/Agile/SitePages/Yammer-%26-The-Agile-Community-Platform-(ACP).aspx	instruction;how;guidance;knowledge;social;agile	yammer guidance;yammer info;yammer jobaid;how to use yammer	Please note,while the topics covered in this FAQs for Yammer document are not specific to the ACP,they will be very helpful in connecting you to others.	Communities
COP: Agile Community Platform of Practice	https://thehartford.sharepoint.com/sites/Agile	scrum;methodology;software;project;knowledge;cop;practice;rally;agilist	acp;agile community;agile practice;agilist;agile	To collaborate with other HIG Agilists and deepen your understanding of our Agile practices and tools (i.e. Rally).	Communities
COP: AM2AM Organizational Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMDk5NjgyMzY1NDQifQ/all	account manager;premium;audit;commercial;team;support	am2am;am 2 am;mlc gs billing	Welcome to the AM2AM community,a community created by AMs for AMs. The intent is to use this platform to build relationships on a personal & professional level to strengthen teamwork and offer support across our teams.	Communities
COP: Blog Hub Network Community of Practice	https://web.yammer.com/main/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MTgxNTY1MTMyOCJ9/new	esn;publishing;blogger;how;setup;set-up	blog hub;blog network;blog support;blog community;blog yammer;blogging community;blogger community;blogger yammer	This is a forum for optimizing your experience both as a blogger and for leveraging our new enterprise social networking capabilities.	Communities;Claims
COP: Claim Recovery Recognition Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjU5MjQ3Mjg4MzIifQ/new	salvage;bond;cro;group benefits;wc;p&c	claims recovery;recovery recognition	This community is intended to highlight the collaborative efforts of CRO employees within all lines of business (Auto,Property,Worker’s Compensation,Group Benefits,Property Salvage,Bond) and the incredible recovery work that brings in millions of dollars to The Hartford. We’re excited to share these stories,results,and provide recognition to those that helped secure the recovery.	Communities;TDAC
COP: Codeathon Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMzIxMTYyNTg4MTYifQ/all	tech;contest;event;competition;software;coding;developer;collaboration	codeathon	The Codeathon is The Hartford’s official (mostly) annual developer event that features team based challenges to compete for fun and prizes.	Communities
COP: Collaboration Services Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTkzMTcyODI4MTYifQ/all	yammer;engagement;IT career;professional;coding;tech skills;microsoft tools;eus;m365	collaboration services;microsoft training;microsoft learning	Whether you are learning how to use tools like Microsoft Whiteboard and Polls to collaborate virtually or trying to set up hybrid meetings in a conference room,this is where you’ll want to be!	Communities;Corporate
COP: Community Managers Network of Community Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MTgxNTYyNjc1MiJ9/all	esn;social media;governance;training;badging;yammer;communities;knowledge;process;engagement;peer	community managers;community manager yammer;community manager	iConnect Community Manager Guidelines applied to the operational leadership and governance of iConnect Communities.	Communities
COP: Continuous Improvement Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI5NDE2Mjg3MDI3MiJ9/all	ci;continuous;improvement;hartford way;thw;process;consulting;best practice;knowledge	continuous improvement	We intend to create a collaborative,community based place for people to share best practices and lessons learned around continuous improvement efforts!	Enterprise Data;Communities;TDAC
COP: DevOps Center of Excellence	https://thehartford.sharepoint.com/sites/DevOpsCoE/SitePages/default.aspx	agile;sdf;software developer;coe;delivery;engineering;reliability	devops coe	DevOps is changing the way IT is delivered at The Hartford.	Communities;TDAC
COP: Engineering Community of Practice (Restricted Access)	https://thehartford.sharepoint.com/sites/SWECOP	development standards;devops;cloud;github;architecture;data science;thip	swe;engineering community;engineering cop;software engineering;ecop	Our mission is to transform the engineering culture to a collaborative environment that cultivates a sense of purpose,encourages mastery,and promotes autonomy.	Communities;Enterprise Data;TDAC
COP: Enterprise Cloud Organization Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjc2MjM1NjEyMTYifQ/all	e3;faqs;practice;software;amazon;eks;rds;lambda;terraform;apptio;jenkins;sftp;devsecops;sumo logic;terraform;rds;iam	aws guidelines;cloud infrastructure;hig cloud	The ECO’s mission is to lead the enterprise on a path towards cloud transformation by providing a public cloud working environment and enabling partners on their journey to the cloud.	Communities
COP: Hadoop EMR Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjEwMzQwNzIwNjQifQ/all	yammer;engagement;career;professional;skills;tools	hadoop	Please utilize this Yammer for any questions you may have while using EMR and to interact with other users to share best practices. As well we will notify you all here for any changes we make as admins to the platform.	Communities;TDAC
COP: iConnect COE Community of Practice	https://thehartford.sharepoint.com/sites/iconnect-coe	migration;iconnect;m365;use case;practice	iconnect coe;icoe	Dedicated to iConnect site builds and use cases drawn from our services and design portfolio.	Communities
COP: IoT Innovation Labs Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjE2MDA5OTEyMzIifQ/all	siri;alexa;smart;device;Connected,or “smart,” devices are everywhere:yirtual assistant;thermostat;water sensor;security camera	internet of things	The Hartford’s IoT Innovation Lab uses connected devices to help predict,prevent,detect and mitigate losses. See how the lab uses data to develop unique insights for customers.	Communities
COP: IT Claims Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMzM5MTM2NTczNDQifQ/new	tech;ops;faqs;enterprise;systems;data	it claims;claim it;claims it;it claim	Create an organized site to replace legacy team site. This Yammer Community will allow for better sharing and communication for all of Claims IT.	Communities;Tech Support;Claims
COP: Licensed Employee Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTcwNDgyNzA4NDgifQ/all	licensing;professional;certification;exam;career;lnc;job quest;jobquest;examination	licensed employee;employee licensing;licensing faqs	This is a place to ask questions,get answers and share your experience as a licensed professional of The Hartford. Curious about obtaining a license or maintaining one outside of role that requires it? Were here for you too!	Enterprise Data;Communities;TDAC
COP: Observability Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjc2MjM1Mjg0NDgifQ/all	splunk;logging;elm;enterprise	observability	Community Site supporting Observability of Practice.	Communities;Tech Support;TDAC
COP: Power Platform Center of Excellence	https://thehartford.sharepoint.com/sites/PowerPlatformCoE/SitePages/Home.aspx	dataverse;powerbi;power bi;cop;apps;enterprise;technology;center of excellence;coe;microsoft;power automate;m365	power platform;ppcoe	Using Power Apps,you can quickly build custom business apps that connect to your business data stored either in the underlying data platform (Microsoft Dataverse) or in various online and on-premises data sources.	Communities;Tech Support
COP: Power Platform Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTUzMDU4NzM0MDgifQ/all	power automate;m365;power apps;coe;support;sharepoint;custom apps	power platform community	Join us at our Power Platform CoE to learn more about the Power Platform including: Policies and Standards,Guided Learning,andPlatform Updates. Explore ways to create engaging applications,efficient automations and dazzling data visualizations.	Communities;Tech Support
COP: Quality Center of Enablement	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4NzI3MDM1OTA0MCJ9/all	atf;framework;testing;qa;devops;edo;migration;test case;dashboard;github	quality center;qcoe;automated testing;testing framework	QCOE owns Test Automation Frameworks to support various layers of IT.	Communities;Reference;TDAC
COP: SDF Community of Practice	https://thehartford.sharepoint.com/sites/SDF	sdf community;github;svn;jenkins;udeploy;software development;developer;technology;nexus iq;cop	sdf community;software development framework;sdf	Team for users of SDF Products: Github,SVN,Jenkins,Nexus IQ,Nexus Repo,uDeploy and Sonarqube.	Tech Support;Operations;Communities
COP: SharePoint Sites Community of Practice	https://thehartford.sharepoint.com/sites/SharePointSuccessSite	webpart;sites;build;sharepoint;design;permissions;team sites;admin;migration;m365;web-part;knowledge	sharepoint sites;sharepoint support;sharepoint help	Learn how to create SharePoint sites that meet the goals of your team,project,or community group.	Communities;TDAC
COP: Snowflake Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4NzI3MDI2ODkyOCJ9/about	software;data;edo;cto;practice;cop;analytics	snowflake	Part of EDO Community of Practice hub on iConnect.	Communities;Claims
COP: Staff Legal Community of Practice	https://web.yammer.com/main/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4MjM5ODUwMjkxMiJ9/new	legal;law;practice;slo;pii;knowledge;cop	staff legal	The purpose of this community is to deepen the bond between offices around the country,celebrate victories,share common strategies,and generally help all members of SLO connect to others within the organization.	Communities;TDAC
COP: Tableau Community of Practice	https://thehartford.sharepoint.com/sites/DataTools/Tableau/SitePages/LearningTeamHome.aspx	cop;practice;knowledge;data;analytics;software;edo;taco;visualization;dashboard	tableau	Part of EDO Community of Practice hub on iConnect.	Communities;TDAC
COP: Talend Data Integration Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4NzI3MDY2MjE0NCJ9/all	edo;cto;knowledge;data;practice;cop	talend	Part of EDO Community of Practice hub on iConnect.	Communities
COP: The Hartford’s BA Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjE5Njg4Nzc1NjgifQ/all	yammer;engagement;career;professional;skills;tools	business analyst;ba community	The Hartford’s BA Community.	Communities;TDAC
COP: ThoughtSpot Community of Practice	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI4NzI3MDUwNjQ5NiJ9/all	knowledge;cop;practice;cto;edo	thoughtspot;thought spot	Part of EDO Community of Practice hub on iConnect.	Communities
COP: Women in Technology Community of Practice	https://web.yammer.com/main/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTUzNTM2MCJ9/new	knowledge;cop;practice;women;technology	women in tech;women in technology;wit	Provide opportunities for professional support,growth,advancement and networking to enable greater gender balance at The Hartford.	Corporate;Leaders;Marketing and Communications
CORP: 2022 Chairman’s Award Winners	https://thehartford.sharepoint.com/Shared%20Documents/Forms/AllItems.aspx?id=%2FShared%20Documents%2F2022%20Chairman%27s%20Award%20Winners%5FFINAL%2Epdf&viewid=4d6b68d6%2D48a5%2D4dec%2D9629%2Da34693736b5e&parent=%2FShared%20Documents	maxum;e&s;icon;mlc uw;lmt;umbrella;property choice;policycenter;p&c;omnicron;covid;srg;gbc;fow;workplace communities;purpose;cybersecurity;cyber response;aum;talcott;himco;	chairmans award;chairman’s award	The 2022 Chairman’s Award winners have been named.	iConnect;Leaders;Corporate
CORP: 2022 Chairman’s Award Winners \| E&S Binding Team	https://thehartford.sharepoint.com/SitePages/Chairman%E2%80%99s-Award-Feature–Team(1).aspx	ratio;business model;profitability;premium;wholesale;growth;gtm;transform;chairman’s;award	excess and surplus;e&s;excess & surplus	Learn why the Excess and Surplus (E&S) Binding team was honored with a Chairman’s Award in the first feature of a twelve-part video series highlighting the 2022 Chairman’s Award winners.	iConnect;Leaders;Corporate
CORP: Christopher J. Swift Blog	https://thehartford.sharepoint.com/sites/blog-christopher-j-swift	executive;ceo;elt;leadership;blogs;communications;slt	chris swift;christopher swift	Blog entries from Chris Swift,CEO of The Hartford.	Communities;Corporate;Training
CORP: Climate Change \| Take a Climate Master Class	https://thehartford.sharepoint.com/SitePages/Take-A-Climate-Master-Class.aspx	esg;earth;global;risk;warming;environmental;learning;diversity;pollinator;earthwatch	climate change	Extreme weather caused by climate change significantly impacts people’s lives and businesses. As a leading insurer and asset manager,we understand the business imperative of transitioning to a greener society,and we are doing our part to drive sustainable change.	Communities;Corporate
CORP: Community Workplace \| Mountain Community	https://thehartford.sharepoint.com/sites/mountaincommunity	yammer;engagement;employees;region;hub	mountain community;mountain wpc	Welcome to the Mountain Community,comprising Arizona,Colorado,Kansas,Montana,North Dakota,South Dokota,Nebraska,New Mexico,Utah,and Wyoming.	Leaders;Marketing and Communications;Corporate
CORP: Community Workplace \| New England Community	https://thehartford.sharepoint.com/sites/newenglandworkplacecommunity/SitePages/Home.aspx	yammer;engagement;employees;region;hub	new england hub;new england workplace;new england community;newc;new england wpc	Welcome to the New England Community where we will cultivate a sense of belonging and community within geographies regardless of function or work arrangement through equitable employee experiences.	Corporate;Communities
CORP: Community Workplace \| North Central Community	https://thehartford.sharepoint.com/sites/northcentralcommunity	yammer;engagement;employees;region;hub	north central community;north central wpc	Welcome to the North Central Community where we will cultivate a sense of belonging and community within geographies regardless of function or work arrangement through equitable employee experiences. This community is made up of ~2,000 of us that reside in the States of: MN,IA,MO,WI,IL,MI,OH,IN,KY	Communities;Corporate
CORP: Community Workplace \| Northeast Community	https://thehartford.sharepoint.com/sites/northeastcommunity	yammer;engagement;employees;region;hub	northeast hub;northeast workplace;northeast community;northeast wpc	Welcome to the Northeast Community.	Corporate;Communities
CORP: Community Workplace \| Pacific Community	https://thehartford.sharepoint.com/sites/pacificcommunity	yammer;engagement;employees;region;hub	pacific community;pacific wpc	Welcome to the Pacific Community where we will cultivate a sense of belonging and community within geographies regardless of function or work arrangement through equitable employee experiences.	Communities;Corporate
CORP: Community Workplace \| South Central Community	https://thehartford.sharepoint.com/sites/southcentralcommunity	yammer;engagement;employees;region;hub	south central community;southcentral community;south central wpc	Welcome to the South Central Community,comprising Louisiana,Arkansas,Oklahome,and Texas.	Communities;Corporate
CORP: Community Workplace \| South Community	https://thehartford.sharepoint.com/sites/southcommunity	yammer;engagement;employees;region;hub	south community;south wpc	Welcome to the South Community where we will cultivate a sense of belonging and community within geographies regardless of function or work arrangement through equitable employee experiences.	Communities;Corporate
CORP: Community Workplace \| Southeast Community	https://thehartford.sharepoint.com/sites/southeastcommunity	yammer;engagement;employees;region;hub	southeast community;south east community;south east wpc;southeast wpc	Welcome to the Southeast Community where we will cultivate a sense of belonging and community within geographies regardless of function or work arrangement through equitable employee experiences. This community is made up of ~2,000 of us that reside in the States/District of: DC,DE,GA,MD,NC,SC,TN,VA,WV	Communities;Corporate
CORP: Doug Elliot’s blog	https://thehartford.sharepoint.com/sites/blog-doug-elliot	blog;president;p&c;elt;executive	doug elliot	Doug Elliot’s blog.	Enterprise Data;Operations
CORP: EBC Login	https://agency.thehartford.com/forms/home.html	p&c;p&c agents;property & casualty;quote;electronic business;business center;ops;customer;service	ebc	Electronic Business Center (EBC) for producer access.	Enterprise Data;Operations
CORP: EBC Registration	https://agency.thehartford.com/inquiries/ebpp/reg/EmpLogon.jsp	employee id;p&c;p&c agents;property & casualty;employee login;contractor login;repository;customer;service;ops	ebusiness center	Employee or contractor EBC registration.	Corporate;Communities;Hartford policies
CORP: FAQs \|Blitz Week	https://thehartford.sharepoint.com/:w:/s/community-and-giving/EXh-ZzUVurlAvjCWuYnJV14BogxFVn2aayzU9Z89ay1fBg	blitzweek;blitz;week;volunteering;giving;philanthropy;charity	corporate match;match request;dollars for doers	Which donations will get matched during the 100% match Blitz Week?	Operations;HR;Corporate
CORP: FAQs \|The Hartford Workplace Community	https://thehartford.sharepoint.com/:w:/r/sites/RTOFoW/_layouts/15/Doc.aspx?sourcedoc=%7BA7F86DD7-B462-4700-83FA-A62E89F11C61%7D&file=FAQs%20The%20Hartford%20Workplace%20Community.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;pacific;southeast;north central;mountain;new england;northeast;fwa;flexible;place;purpose;performance;hartford office	workplace community faqs;regional faqs;workplace hub faqs	As we continue testing and learning more about our employees’ experiences with our new work model,we are piloting the evolution of our prior office-based Hub model.	Leaders;Restricted Access;Corporate
CORP: HIG Administrative Support (Restricted Access)	https://thehartford.sharepoint.com/sites/HIGAdministrativeAssistants	hig;administrative;assistant;executive;communications;elt;support;staff;slt;administrator;gatekeeper	exec admin;admin assistant;elt admin	Collaboration site for support staff of Executive Leadership Team.	Corporate;Leaders
CORP: Lead Support Portal	https://thehartford.sharepoint.com/sites/LeaderSupportPortal	iex;rta;wfm;recon;job aid;reporting	lead support portal;support portal job aids;leader support job aids	Job aids and self-service documentation for lead support.	Corporate;Leaders
CORP: Leadership Forum	https://thehartford.sharepoint.com/sites/LF	program;career;process;workforce;talent;future of work	leadership forum	The one-stop-shop for leaders to problem solve,share ideas/questions,and get updated on programs and initiatives.	Corporate;Leaders
CORP: Leadership Readiness Resources	https://thehartford.sharepoint.com/sites/LeadershipReadinessResources	portal;leader;new hires;training	leadership resources;leadership readiness;leader readiness	Site includes information required for leaders in Claims & Ops to perform and drive the business forward.	iConnect;Corporate;Communities
CORP: Local Office \| Aurora	https://thehartford.sharepoint.com/sites/localoffice-aurora	local;hub;workplace;office;illinois	aurora community;aurora office	Welcome to the Aurora office homepage!	iConnect;Corporate;Communities
CORP: Local Office \| Charlotte	https://thehartford.sharepoint.com/sites/localoffice-charlotte	office;local;hub;workplace;southeast;north carolina	charlotte office;charlotte community	Welcome to the Charlotte Local Site!	iConnect;Corporate;Communities
CORP: Local Office \| Florida North	https://thehartford.sharepoint.com/sites/LocalOffice-NorthFlorida	florida;southeast;hub;office;workplace;local	north florida;florida north	Welcome to the Florida North Homepage!	iConnect;Corporate;Communities
CORP: Local Office \| Florida South	https://thehartford.sharepoint.com/sites/LocalOffice-southFlorida	hub;southeast;local;office;workplace	south florida;florida south	Welcome to the Florida South homepage!	iConnect;Corporate;Communities
CORP: Local Office \| Hartford	https://thehartford.sharepoint.com/sites/localoffice-hartford	hub;office;local;workplace	hartford local;home office	Welcome to the local Hartford office homepage!	iConnect;Corporate;Communities
CORP: Local Office \| Houston	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMjExNjM1MDU2NjQifQ/all	hub;office;local;workplace	houston office;houston community	Yammer Group of the Houston office and surrounding region.	iConnect;Corporate;Communities
CORP: Local Office \| New Hartford-Clinton	https://thehartford.sharepoint.com/sites/LocalOffice-NewHartford	hub;workplace;local;office;new york	new hartford;new hartford clinton	New Hartford is an exceptional workplace built on strong engagement within and across departments;support of wellness activities;creation of a strong brand in our local community;and a focus on talent,development,retention and attraction.	iConnect;Corporate;Communities
CORP: Local Office \| Phoenix	https://thehartford.sharepoint.com/sites/localoffice-arizona	local;office;arizona;workplace;hub	phoenix office;phoenix community	Welcome to the Phoenix Hub Homepage!	iConnect;Corporate;Communities
CORP: Local Office \| San Antonio	https://thehartford.sharepoint.com/sites/LocalOffice-SanAntonio	hub;texas;local;office;workplace	san antonio office;san antonio community	Welcome to the San Antonio homepage!	iConnect;Corporate;Communities
CORP: Local Office \| Windsor	https://thehartford.sharepoint.com/sites/localoffice-Windsor	local;office;workplace;hub	windsor office;windsor community	To be a destination for talent where employees can grow their careers,foster and benefit from inclusion within the HUB,and support our local communities.	iConnect;Corporate;Communities
CORP: Local Offices of The Hartford	https://thehartford.sharepoint.com/sites/localoffice	local hartford;offices;local offices;communications;publishing;local of the hartford;social media;hub;regional;region	local office;local sites;hartford locations	Offices comprising our main and regional headquarters and operations.	Hartford Policies;Corporate;Ethics and Compliance
CORP: Media Relations Policy	https://thehartford.sharepoint.com/:b:/r/sites/iConnect/WorkTools/tools/Shared%20Documents/MediaRelationsPolicy.pdf	news;media;spokespeople;financial analysts;outside parties	media relations;media coverage;financial press	The Hartford’s media relations policy.	iConnect;Corporate
CORP: Notary List	https://thehartford.sharepoint.com/Lists/Notary%20List/AllItems.aspx	contact;profile;people	notary;notaries	Listing of certified notaries across HIG enterprise.	Communities;Corporate
CORP: Recognition and Shout-outs	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MzcyMDQzODc4NCJ9/new	praise;recognize;anniversary;merit;reward	shoutout;shout-outs	This community provides company-wide recognition for employees’ accomplishments.	Enterprise Data;Restricted Access;Corporate
CORP: Reinsurance IT (Restricted Access)	https://thehartford.sharepoint.com/sites/REIT	reinsurance;technology	reinsurance it	Welcome to the Reinsurance IT SharePoint site! Our mission is to provide a navigation friendly site that promotes knowledge sharing and provides valuable resources to our organization.	Leaders;Corporate
CORP: Strategy and Development	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/Organization/PE/SitePages/PE.aspx	podcast;the lead;executive;communications;earnings;industry	strategy and development	News portal for The Hartford’s Executive Communications.	Marketing and Communications;Corporate
CORP: The Hartford Fact Sheet	https://s0.hfdstatic.com/sites/the_hartford/files/facts-about-the-hartford.pdf	facts;trivia;history;company;information;glance;quick;historic	fact sheet;Hartford facts;hig facts	Key facts,financial highlights,and market rankings for The Hartford.	Corporate;Marketing and Communications;Ethics and Compliance
CORP: The Hartford on Facebook (External)	https://www.facebook.com/TheHartford	official;social media;follows;likes;comments;personal use	official facebook;hartford facebook;facebook hartford;facebook the hartford	Official Facebook page of The Hartford.	Corporate
CORP: The Hartford Organizations	https://thehartford.sharepoint.com/SitePages/landing-page-organizations.aspx	iconnect organization;lob;business function;functional unit;business unit;department;lines of business	iconnect orgs;iconnect organizations;organization central;organizations home;organizations list;organizations landing	This landing page outlines all of The Hartford’s businesses and functions that maintain a communications presence on iConnect. Each area can bring you different insights in to the operations of our individual organizations.	iConnect;Corporate
CORP: The Hartford Workplace Community	https://thehartford.sharepoint.com/Shared%20Documents/Forms/AllItems.aspx?id=%2FShared%20Documents%2FTheHartfordWorkplaceCommunity%2Epdf&parent=%2FShared%20Documents	hybrid;remote;region;hub;local;office;policy;employee;engagement;future of work	workplace community;regional hub;workplace hub	Cultivate a sense of belonging and community within geographies regardless of function or work arrangement through equitable employee experiences.	Data Science;Marketing and Communications
DS: Data Science Central (The Exchange)	https://thehartford.sharepoint.com/sites/DSTheExchange	organization;lob;line of business	overview data science;data exchange;ds guidance;data science guidance;data science info;ds info;ds org;ds organization;data science org;data science organization;ds resources;data science resources	iConnect Home \| We are an applied Data Science organization,placing high priority on the adoption of models and tools into our business process. From the Renaissance to the Industrial Revolution. Enabling our teams to put our insight capital to work faster.	Data Science;Marketing and Communications
DS: Enablement	https://thehartford.sharepoint.com/sites/DSTheExchange/SitePages/Data-Science-Enablement.aspx?web=1	clds;eraas;ulm;adoption;mlops;refinery;model factory;matador;c-hub;analytic;rating;data mart;automation;dsaas	enablement pillars	Enable accelerated access to advanced analytics and data-driven decision-making through industrialization of artificial intelligence,machine learning and curation of foundational enterprise data solutions.	Data Science;Reference
DS: Glossary	https://thehartford.sharepoint.com/:p:/r/sites/global-specialty-central/_layouts/15/Doc.aspx?sourcedoc=%7B28B98E45-64CD-40A6-86DF-6F398C7D97B0%7D&file=Glossary%20of%20DS%20Terms%20(Summary).pptx&action=edit&mobileredirect=true	terminology;acronyms;dictionary;glossary;data science;define;meaning;quote risk;cross-sell;triage	ds terms;ds glossary;ds terminology;data science glossary;data science terminology;data science terms	A series of models designed to prioritize submissions in GLASS for the purposes of improving underwriter efficiency. The models create an A – D grading which indicates the recommended order to underwriters to work on submissions.	Data Science;Marketing and Communications
DS: Insight Briefs	https://thehartford.sharepoint.com/sites/DSTheExchange/SitePages/Insights-Brief.aspx	case;profiles;portfolio;testimonial;product;lob;group benefits;claims;global specialty	insight briefs	One-to-two page overview of progress made and/or insights gained during product development.	Data Science;Marketing and Communications
DS: Support	https://thehartford.sharepoint.com/sites/DSTheExchange/SitePages/Data-Science-Support.aspx?web=1	dss;roadmap;inventory;deduping;retrain;exchange;fmcsa;mdt;oversight;staffing;production support	data science support	Supporting the overall Data Science Support (DSS) and their Portfolio by insuring all assets that are delivered to our customers are protected and continue to deliver as expected.	Data Science;Reference
DS: Text Factory Overview	https://thehartford.sharepoint.com/:w:/r/sites/DSTheExchange/_layouts/15/Doc.aspx?sourcedoc=%7BF04B12DB-04CE-47F0-940A-BFC54B515A3F%7D&file=TF_User_Guide_2022.docx&action=default&mobileredirect=true&DefaultItemOpen=1	factory;data;extraction;model;oracle;discovery;ace;concept;claims;tables;analytics	text flag;text factory;ds faqs;data science faqs;ds faq	Text Factory is a product of Claims Data Science. It is a patented process that extracts concepts from unstructured data on a daily basis.	EPI;Corporate
EPI: Claims Ops Virtual Boards	https://thehartford.sharepoint.com/sites/THWClaimsBoards/SitePages/Claims OpsTHW.aspx	claims opsthw;claims;ops;huddleboards;performance boards	ops thw;wims request	The Hartford Way Virtual Boards.	EPI;Corporate
EPI: Community Forum for Sharing Best Practices	http://learn/community/forum.cfm?topic=484	uw;collaboration;support;feedback;performance;process;discussion;use case;metrics;skills;improvement;coaching	sharing best practices;best practice collaboration	This forum is a place for Collaborative Sharing of Ideas and Best Practices across our centers.	EPI;Training;Corporate
EPI: Continuous Improvement Resources	http://learn/lxp/default.cfm?	continuous improvement;beginner;intermediate;curriculum;epi;problem solving;rcps	ci training;six sigma training;ci resources;lean six sigma	Featured courses and forums for learning and advancing in Lean Six Sigma methodologies.	Reference;Training;EPI
EPI: Demand and Capacity	https://thehartford.sharepoint.com/sites/hr-performance/managers/Shared%20Documents/2022-2023%20Overall%20Talent%20Cycle/Assess%20Potential/Demand%20and%20Capacity%20Management%20Overview.pdf	overview;transparency;continuous;rcps;peak;mindset;downtime	demand & capacity;capacity management;demand and capacity;demand planning	Start by comparing expected demand to the capacity available.	EPI;Reference
EPI: FAQs \| THW Performance Board App & Best Practices	https://thehartford.sharepoint.com/:w:/r/sites/SCPLOpsHartfordWayResources/_layouts/15/Doc.aspx?sourcedoc=%7B317B6EAE-EEBB-440D-9565-1F058FEE4CBE%7D&file=Best%20Practices%20and%20FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;merge conflict;onenote;corrupt;permissions;history;collaboration training	performance board faqs;huddle board faqs;onenote issues;onenote bugs	How do I add base OneNote,Excel,PowerPoint documents to a performance board?	EPI;Training
EPI: Green Belt Training	http://learn/LRC/opencontent/openchecklist.cfm?curriculaid=1225	six sigma;lean;practice;community;career;skilling;rcps;epi;continuous improvement	green belt	Green belt journey and learning curriculum.	EPI;Training
EPI: Job Aid \| RAPID Model Framework	https://thehartford.sharepoint.com/sites/enterprise-risk-management-central/Career%20Corner%20Documents/RAPID%20Model%20Framework.pdf	consensus;decision-making;input;recommend;decide;perform;agree	rapid;decider;decision process;decision model;decision framework	RAPID role descriptions and decision roles.	Reference;Training;EPI
EPI: Medallia Dashboard	https://thehartford.medallia.com/sso/thehartford/pages/798?roleId=154860&f.timeperiod=371&f.reporting-date=e_responsedate&f.calculation=40&alreftoken=%22a2a53b14c233c54fa14f875db0bb92ca%22	checklist;faq;process;guidance;instructions;problem-solving;process;continuous improvement;epi;dashboard;submissions;sub tab;pst;huddle;performance board;`billing;tat;accuracy;efficiency;process improvement	medallia sso;medallia dashboard;medallia access;medallia site	Single sign-on link for accessing The Hartford’s Medallia Dashboard.	Reference;EPI;Corporate
EPI: Medallia Problem Solving Tool Guide	https://thehartford.sharepoint.com/sites/CX/Team%20Documents%20TEST%20TEST%20TEST/Medallia/User%20Guides%20And%20Reference%20Materials%20For%20Documents%20Tab/Problem%20Solving%20Tool/Live%20Versions/Problem%20Solving%20Tool%20-%20Medallia%20User%20Guide.pdf?cid=cf1f962a-3a54-4d8d-9b99-88ea1cd4a379	sso;feedback;problem-solving;process;continuous improvement;instruction;ci;epi;dashboard;submissions;sub tab;pst;dashboard	medallia issue;medallia faqs;medallia bugs;medallia user;medallia help;medallia support	This guide is intended to be used as a reference for features and functionality of the Medallia Problem Solving Tool. Employees utilizing this tool should work with their managers to understand any specific processes, requirements,best practices,etc. that are in place for their team.	EPI;Tech Support;Corporate
EPI: OneNote	https://thehartford.sharepoint.com/sites/THWCOE/SitePages/OneNote-Glossary.aspx#	onenote online;onenote login;my work onenote;my notebooks;mes bloc-notes;il mio blocco appunti	huddle board;huddleboard;performance board;onenote faqs;one note faqs	The OneNote Glossary within The Hartford Way COE includes all support channels,learning assets,and FAQs related to THW performance board remediation.	EPI;Reference;Corporate
EPI: SC PL Claims Ops Hartford Way Resources	https://thehartford.sharepoint.com/sites/SCPLOpsHartfordWayResources/SitePages/Problem-Solving.aspx	voice;customer;employee;consulting;continuous;improvement;pst;medallia;performance board;process confirmation;stanard work;huddle	rcps;root cause;root problem solving	Root Cause Problem Solving (RCPS) is a systematic method to respond to feedback or problems. It is designed to solve for the true root cause of the problem. We use data and facts to respond to the feedback.	EPI;Corporate
EPI: Smart Goals	https://thehartford.sharepoint.com/sites/SCPLOpsHartfordWayResources/Shared Documents/01 The Hartford Way Tools/Coaching/SMART Goals.pptx	specific,measurable;achievable;timely;improvement;continuous;strategic;deadlines	smart goals;smart goal	One-pager summarizing the goal-setting addressed through Smart Goals.	EPI;Reference
EPI: Standard Work for Leaders and Onboarding	https://thehartford.sharepoint.com/sites/SCPLOpsHartfordWayResources/SitePages/Standard%20Work%20for%20Leaders.aspx	onboarding;mentor;leadership;new hire;workplace;coaching;hiring manager;process;small commercial;personal lines;ops;employment;engagement	coaching topics;week one;week 1;retention	Starting with a new company,new industry,or new role can be intimidating. Take the time to show your new hire that they made the right decision in joining The Hartford.	EPI;Training;Corporate
EPI: THW Resources for SC,PL,Claims Ops	https://thehartford.sharepoint.com/sites/SCPLOpsHartfordWayResources	dcm;skills;matrix;ops;rcps;huddle;performance board;ci;epi;small commercial;personal lines;claims;continuous improvement;claims	hartford way resources;thw resources	Leader guides for SC,PL,CCC,CCT,and Centralized Ops.	EPI;Training
EPI: Yellow Belt Training	https://thehartford.sharepoint.com/sites/THWCOE/RCPS%20Training/Forms/AllItems.aspx?id=%2Fsites%2FTHWCOE%2FRCPS%20Training%2FYellow%20Belt%2FYB%20Virtual%20Class%20v16%2003%5F2022%20%282%29%2Epdf&parent=%2Fsites%2FTHWCOE%2FRCPS%20Training%2FYellow%20Belt	six sigma;lean;thw;rcps;problem solving;continuous improvement;certification;career;skilling;process;epi	yellow belt	Root cause problem-solving training for Yellow Belts.	Communities;HR
EPI: Performance Boards	https://thehartford.sharepoint.com/sites/SCPLOpsHartfordWayResources/SitePages/Performance-Boards.aspx	onenote;quick path;one note;huddle;sync;browser;teams;support;brainstorm;itu	best practice performance;performance board best;board practices	Performance Boards display team information on elements such as morale,celebrations,announcements,customer feedback,daily performance and demand and capacity.	EPI;Reference
ERGs: Become a Member or an Ally	https://thehartford.sharepoint.com/sites/ERG-central/SitePages/Become-a-Member.aspx	member;membership;learning;engagement;employee;workday;process;leadership	joining an erg;become a member;membership in ergs;erg membership;membership in an erg	Why Join an ERG? There are so many benefits to joining an ERG! Review What Are ERGs and Why Are They Important to learn more.	Communities;Corporate
ERGs: Diversity Equity and Inclusion	https://thehartford.sharepoint.com/sites/Diversity	diversity;inclusion;equity	dei;de&I home	Diversity refers to all aspects of human difference,social identities,and social group differences.	Communities;Corporate
ERGs: Diversity Equity and Inclusion \| Courageous Conversations	https://thehartford.sharepoint.com/sites/Diversity/SitePages/Courageous-conversations.aspx	dei;diversity;engagement;erg;leadership;behaviors	courageous;c3	Courageous Conversations are now more important than ever. These conversations show us the importance of keeping a curious mind and give us an awareness of other peoples feelings,emotions,and experiences.	Communities;Corporate
ERGs: Diversity Equity and Inclusion \| Gender Bias and Leadership Stereotypes	https://thehartford.sharepoint.com/:p:/s/Diversity/Eb8lSqDHzPREuOzoDF0kPXEBnnQaXnz9Fh358Bjnnt4rcg	c3;awareness;behavior;unconscious;female;male;double standard;ally;safe space;scenario;guardrail;template;escalation	gender bias;stereotypes;gender roles;leadership bias;bias training	This structured resource will provide content to support a Courageous Conversation Circle (C3) on Gender Bias and Leadership Stereotypes. In this resource you will find a pre-watch video link,summary points,recommended discussion questions and tips on how to plan your upcoming C3.	Hartford Policies;Communities;Corporate;Training
ERGs: Employee Resource Groups	https://thehartford.sharepoint.com/sites/ERG-central	central;portal;hub;ergs;erg	employee resource groups	Our nine Employee Resource Groups (ERGs) provide us all with opportunities to develop,grow and give back to the community.	Communities;Corporate
ERGs: Employee Resource Groups	https://thehartford.sharepoint.com/sites/ERG-central/SitePages/ERGHome.aspx	employee resource;resource group;social media;communications;affinity;courageous;conversations;esn;publishing	erg home;erg iconnect;erg central;ergs home;ergs iconnect;ergs central;erg org;erg organization	Demographic-based communities dedicated to advocacy,mentoring,making our workplace more inclusive,and strengthening our brand.	Reference;Training;Communities;Corporate
ERGs: How to Join an ERG	https://thehartford.sharepoint.com/sites/Diversity/Shared Documents/ERG Hub Site/How to Join an ERG.docx	faq;recruit;workday;membership;affiliation;faqs;process;appn;hln;matpros;yopros;pwn;pride;dei;mil;com;fan;bipn	join erg;joining erg;join an erg;joining ergs	Steps on joining an Employee Resource Group at The Hartford.	Corporate;Communities
ERGs: Job Aid \| Facilitator Resources	https://thehartford.sharepoint.com/sites/Diversity/SitePages/CC-facilitator-resources.aspx	checklist;job aid;faq;process;guidance;instructions;intention;intent;emotional;health;skills cards;workday;template;handout;guardrails;tracker	c3 resources;c3 job aid;c3 facilitation;c3 facilitator	Facilitator Resources for Courageous Conversations,including workbooks,surveys,and escalation process.	Communities;Corporate
ERGs: LGBTQ+ Professionals Network (PRIDE) ERG Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MTgxNTUxMjA2NCJ9/all	dei;community;lesbian;gay;queer;transgender;ally;allyship	lgbtq;pride network;pride erg;pride community;pride	PRIDE champions the growth,development and success of our members and supports our companys business goals and objectives by providing a center of expertise for LGBTQ+ awareness,networking,and business practices. We are an inclusive community open to all employees.	Communities;Leaders;Corporate
ERGs: Professional Womens Network (PWN) ERG Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MTgxNTUwMzg3MiJ9/new	erg;community;advocacy;behaviors;leadership;ally;development;dei	pwn;professional women	The Professional Women’s Network (PWN) is an inclusive community that enables women to achieve their full potential,fulfilling our brand as the employer choice for women,while building The Hartford’s competitive advantage.	Hartford Policies;Communities;Corporate
ERM: BRO \| Business Resiliency Policy	https://thehartford.sharepoint.com/:w:/r/sites/business-resiliency-office/Shared%20Documents/Policy%20and%20Standards/General/2021%20Business%20Resilience%20Policy.docx	resiliency;bro;framework;continuity;disaster;preparation;emergency	resiliency policy;disruptive;critical service;critical services;mission critical	This policy builds a high organizational resilience posture across the Company when facing major adverse circumstances and events.	Enterprise Risk Management;Reference;Hartford Policies
ERM: BRO \| Countrywide Office Emergency Procedures	https://thehartford.sharepoint.com/sites/business-resiliency-office/SitePages/Emergency-Preparedness.aspx	emergency management;shelter;security office;run hide;countrywide;safety;workplace	preparedness	Support procedures for emergency preparedness from our Business Resiliency Office (BRO).	Ethics and Compliance;Hartford Policies;Enterprise Risk Management
ERM: BRO \| Emergency Notifications	https://thehartford.sharepoint.com/:b:/r/sites/business-resiliency-office/Shared%20Documents/Training/Everbridge%20Emergency%20Notifications/Mobile%20Manager%20Job%20Aid.pdf	emergency;disaster;crisis;preparation;notifications;alerts;bro;resiliency	everbridge;manage bridge app	The Hartford uses emergency notifications to communicate vital information to employees before,duringand/or after a disaster or crisis. These emergency notifications can be used to send one time updates such as an office closure or to identify persons in need of assistance through a polling option.	Operations;Hartford Policies;Enterprise Risk Management
ERM: BRO \| Evacuation Assistance	https://thehartford.sharepoint.com/sites/business-resiliency-office/SitePages/Evacuation-Assistance.aspx	bro;form;safety;protocol;building;disaster;preparation;emergency	evacuation	Once you’ve identified the need for evacuation assistance above,please contact Corporate Health and Wellness at 860-547-7226. Health and Wellness will provide documentation on the evacuation assistance procedures to be followed during an emergency drill or actual emergency.	Hartford Policies;Enterprise Risk Management
ERM: BRO \| The Hartford Health,Environment & Safety Manual	https://thehartford.sharepoint.com/:w:/r/sites/business-resiliency-office/_layouts/15/Doc.aspx?sourcedoc=%7BAAA806B6-752F-4E37-A98E-218FA8D606AA%7D&file=Health%20Environment%20and%20Safety%20Manual.doc&action=default&mobileredirect=true&cid=2a4dea51-23bd-4487-94f1-51e10897e896	safety;protocol;health;preparation;disaster;bro;resiliency;security	safety manual	The Health,Environment and Safety Leader (HES) of each Hartford office will be accountable for implementing the program and bearing costs associated with the management of their office’s program.	Reference;Enterprise Risk Management;Hartford Policies
ERM: BRO \| The Hartford’s Office Locations and Key Contacts	https://thehartford.sharepoint.com/sites/business-resiliency-office/Shared Documents/Locations and Key Contact Listing_Final.xlsx	state;city;address;HE&S;emergency;facilities;business resiliency;hours;security;onsite;rto;police;generator;vendors;campus;email;feeds	key contacts;office locations;office contacts;hartford offices	Listings of locations,contacts,Hartford campus floor leads,email lists,and vendor locations.	Enterprise Risk Management;WorkTools;Reference
ERM: BRO FAQs \| Severe Weather	https://thehartford.sharepoint.com/:w:/r/sites/business-resiliency-office/_layouts/15/Doc.aspx?sourcedoc=%7BE1DB2533-CC55-42D7-9B52-B8C69735DA80%7D&file=FAQ%20-%20Winter%20Weather%20V.1011.docx&action=default&mobileredirect=true&wdOrigin=TEAMS-ELECTRON.p2p.bim&wdExp=TEAMS-CONTROL&wdhostclicktime=1669223331630&web=1&cid=1d27c2ca-b4b4-4515-9c5d-13eecc5b2ea7&CID=660E919D-9BD1-4F46-A90F-EB6F5BD4CE4F&wdLOR=c252630BA-AB58-4DD4-855E-6C03DF7C5644	checklist;faq;process;guidance;instructions;health;environmental;safety;protocol;hes;office;closing;inclement;emergency;notification;24×7;24 x 7	severe weather;office closing faq;office closings faqs	Investments in robust remote work capabilities have enabled our businesses to continue to operate and support our customers during significant weather events that may make travel to the office risky.	Enterprise Risk Management
ERM: Business Resilience Office (BRO)	https://thehartford.sharepoint.com/sites/business-resiliency-office	assurance;erm;osha;fema;enterprise;risk;everbridge;dhs	bro home;business resilience home;resilience office home;bro iconnect;business resilience iconnect;resilience office iconnect;bro central;business resilience central;resilience office central;bro org;bro organization	iConnect Home \| Home site and landing page for The BRO team and resources.	WorkTools;Enterprise Risk Management
ERM: Corporate Security	https://thehartford.sharepoint.com/sites/corporate-security	building access;security;badge;safety;rto;return to office;workplace;vendor;employee;parking;facilities;facilities request	corporate security home;corporate security central;corporate security iconnect;security org;security organization	iConnect Home \| Home site and landing page for The Hartford’s Corporate Security team.	ERM;Communities;Corporate
ERM: DEI Council	https://thehartford.sharepoint.com/:p:/r/sites/Diversity/_layouts/15/Doc.aspx?sourcedoc=%7B9695EB4B-9A85-439A-9611-146BD44A9F13%7D&file=2021%20EAC%20-%20072021.pptx&action=edit&mobileredirect=true	dei;diversity;engagement;erg;leadership;behaviors;erm;career	erm dei;erm diversity;erm erg;erg erm;ergs erm;erm ergs	Employee Action Committee & Sub Committee breakouts.	Enterprise Risk Management;Reference
ERM: Enterprise Risk Management Central	https://thehartford.sharepoint.com/sites/enterprise-risk-management-central	credit risk;operational risk;material risk;risk return;risk tolerance;enterprise risk;landing	iconnect erm;erm home;erm iconnect;enterprise risk management home;enterprise risk management iconnect;enterprise risk management central;erm org;erm organization	iConnect Home \| The home site and landing page of the Enterprise Risk Management Organization (ERM).	Enterprise Risk Management
ERM: FAQs \| Remote Work	https://thehartford.sharepoint.com/:w:/r/sites/enterprise-risk-management-central/_layouts/15/Doc.aspx?sourcedoc=%7B2D1DB85A-351A-4A35-A3D6-F7C817C4C33F%7D&file=HIG%20Remote%20Work%20FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	office;local;hub;workplace;safety;printer;network;thumb drive;skype	remote work faqs;wfh faqs;erm faq;erm faqs;enterprise risk faqs	Remote worker FAQs from Enterprise Risk Management.	Enterprise Risk Management;Reference
ERM: Model Risk Management Policy	https://thehartford.sharepoint.com/:b:/r/sites/enterprise-risk-management-central/Shared%20Documents/ERM%20Forum%20Presentations/2012/ModelRiskManagement060712.pdf	risk management;enterprise;model;documentation	model risk	Becoming Leaders in Model Risk Management.	Enterprise Risk Management
ERM: Overview	https://thehartford.sharepoint.com/:p:/r/sites/enterprise-risk-management-central/Shared%20Documents/EAC%20-%20Site%20Contents/ERM%20Overview%20-%20ERM%20101.pptx	enterprise;risk;model;erm;growth;appetite;credit;operational;alm;liability;governance;ercc	enterprise risk overview;enterprise risk resources;enterprise risk guidance;enterprise risk management info;enterprise risk management guidance;erm info;enterprise risk info;erm resources	Enterprise Risk Management (ERM) is the independent function responsible for assessing risk and risk management practices across the organization.	Enterprise Risk Management;Reference
ERM: Presentations	https://thehartford.sharepoint.com/sites/enterprise-risk-management-central/Shared%20Documents/Forms/AllItems.aspx	demo;library;introduction	erm guidance	Overview presentations on Enterprise Risk Management.	Enterprise Data;Finance
Finance: Analysis Notes Assistant	https://thehartford.sharepoint.com/sites/ANA	ana;excel;business analysis;tm1;bi;fintech;reporting	analysis notes	A resource for all things tied to the ANA (Analysis Notes Assistant) Excel add-in managed by the Finance R&D team. The site includes demos,upcoming events,installation assistance,presentation requests,etc.	Leaders;Finance
Finance: Beth Costello’s blog	https://thehartford.sharepoint.com/sites/blog-beth-costello	finance;blog;cfo;elt;executive	beth costello	Beth Costello’s blog.	Operations;Finance
Finance: Business FP&A,Expense and Claims,Ops & Tech	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20Team%20Business-FP&A.aspx	cot;fp&a;expense;financial analysis;tm1;mlc;global specialty;himco;small commercial;personal lines;group benefits finance;claims;meet the team;management and reporting	cfo;finance team	The Business Expense Team provides expense support to the five segments: Middle & Large Commercial,Global Specialty,Small Commercial,Personal Lines and Group Benefits. Additionally,the team supports the Office of the Global CUO,Sales & Distribution,Actuarial and Data Science businesses.	Operations;Finance
Finance: Controllers Forms	https://i-finance.thehartford.com/sites/Satellite?cid=1084904340137&pagename=iConnect_Corporate_Finance/Page/GeneralContent&nt_page_id=1084904340137	corporate finance;expense entry;system access;coding form;accounting form;etravel	controllers forms	Corporate Finance Controllers Forms.	Finance;Hartford Policies
Finance: Corporate Finance	https://thehartford.sharepoint.com/sites/finance-central	controller;fp&a;audit;m&a;treasury;accounting;innovation r&d;general ledger;landing	finance home;financial organization home;finance iconnect;corporate finance central;financial organization central;iconnect finance;finance org;financial org	iConnect Home \| The home site and landing page of the Corporate Finance Organization.	Finance
Finance: Corporate Finance Policies	https://i-finance.thehartford.com/sites/Satellite?c=Page&cid=1115303610408&pagename=iConnect_Corporate_Finance/Page/GeneralContent	procurement policy;gaap;operating policies;regulatory;documentation	corporate financial policies;corporate finance policy	Policies and procedures governed by the Corporate Finance Organization.	Finance
Finance: Corporate Tax	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20Tax%20Team.aspx	meet the team;tax planning;tax advice;audit;investment tax;accounting;regulatory;compliance;himco;m&a;government	tax team;corporate tax	Corporate Tax is made up of three teams consisting of Federal Tax Reporting & Compliance,State Tax Reporting & Compliance,and International Tax Reporting.	HR;Third Party;Finance
Finance: Create and Submit Expense Report	https://psftfinsso.thehartford.com/	financial management;asset management;expense report;accounts payable;enterprise;general ledger;budgeting	peoplesoft	Welcome to the PeopleSoft submodule system.	Finance;Communities;Corporate
Finance: Diversity,Equity,and Inclusion	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Finance–-DE&I.aspx	dei;diversity;engagement;erg;leadership;behaviors;finance;career	finance dei;finance diversity;finance erg;erg finance;ergs finance;finance ergs	To cultivate a more diverse,inclusive and engaged Finance community.	Operations;Reference;Finance
Finance: Enterprise Financial Reporting EFR	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Need-Access-to-EFR-.aspx	controller;enterprise;reporting;compliance;himco;regulatory;tableau;access	efr;enterprise financial reporting;finance overview;finance guidance;fin overview;corporate finance;finance info;fin info;fin resources;fin guidance;corp finance guidance;corp finance resources;corp finance info	The EFR Tableau reporting tools is a flexible repository of data sources,workbooks and dashboards with download and sharing capabilities.	Operations;Reference;Finance
Finance: Expense Coding Manual	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Expense-Coding-Manual.aspx	efr coding;efr portal;expense system;expense close;key office;office code;expense policy;reporting;reference	expense coding manual	Corporate Finance Expense Coding Manual.	Hartford Policies;Finance
Finance: Innovation R&D Tax Credit Site	https://thehartford.sharepoint.com/sites/finance-central/SitePages/R%26D.aspx	it;risk;technology;aws;irs;tax;policy;innovation;investment;financial planning	r&d;research and development;research & development;tax credit	Here you can learn about the R&D tax credit process and whether your project qualifies for it. Click the interactive menu below,helpful links,or contact Tax to find out more!	Finance
Finance: Internal Audit	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20Internal-Audit%20Team.aspx	risk;governance;investigation;accounting;compliance;standards;regulatory;meet the team	audit team;financial audit;internal audit	Internal Audit provides independent,objective assurance and advisory services across the Enterprise. The team brings a systematic,disciplined approach to evaluate and improve the effectiveness and efficiency of Management’s risk management,control and governance processes.	Finance;Marketing and Communications
Finance: Investor Relations	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20Investor%20Relations%20Team.aspx	meet the team;communications;quarterly;earnings;analysts;webcast;leaders	investor relations team;ir team	Investor Relations is responsible for managing communications with the many analysts and institutional investors who cover the insurance industry or own shares in The Hartford and also for advising senior management on the expectations of this audience.	Reference;Training;Finance
Finance: Job Aid \| Finance Talent and Development	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Finance-Talent-Development.aspx	checklist;job aid;faq;process;guidance;instructions;active listening;hedge funds;swaps;m&m;mergers;market risk;tm1;himco;forwards and futures;emotional intelligence;capital management;teamwork;workday	finance skills;finance career;career in finance;finance learning	Finance skilling steps for employees.	Finance
Finance: Mergers & Acquisitions	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20M&A%20Team.aspx	meet the team;divestiture;joint ventures;renewal rights;portfolio;strategic alliances;takeover;acquisitons	m&a team;merger team	M&A incorporates corporate development activities including the planning and execution of strategies to meet enterprise-level objectives.	Finance;Marketing and Communications
Finance: Paid Leave: A Look Into the Past and Future	https://thehartford.sharepoint.com/sites/finance-central/Shared Documents/DEI/Let’s Break to Educate/Paid Leave -Presentation 9 20 22.pptx	pfml;tips;guidance;paid sick;paid family;medical leave;employer;pandemic;stress;federal;regulatory;pto;sick time;workforce;compliance;tpa;pfl	paid leave overview;paid leave 101;pfml overview	Overview of the evolution and case for Paid Leave.	Finance;Hartford Policies
Finance: Protect Investor Confidence	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20team%20Controllers%20Team.aspx	accounting;himco;fp&a;enterprise planning;tm1;financial analysis	controllers;controller	The Controllers organization provides investors and other stakeholders with timely,decision useful financial information;fosters a quality accounting compliance culture,manages cash efficiently,and provides excellent customer service.	Operations;Reference;Finance
Finance: Sarbanes Oxley Resources	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Sarbanes-Oxley-(SOX).aspx	pmo;audit;financial reporting;osp;coso	sox;sarbanes	Section 404 of the Sarbanes-Oxley Act requires management to establish internal controls over financial reporting. This includes IT general controls for applications that support business processes or store data that could have a material impact on the financial statements.	Finance;Reference
Finance: SOX Reports	http://claimprod.thehartford.com/Communities/FO/WC/CXC/N2WC_CXCSOXResults.asp	sox;medical;billing;guidelines;regulatory;claim	claimxchange;xchange	Claim Xchange SOX results.	Finance;Hartford Policies
Finance: Statutory Licenses and Reporting	https://i-finance.thehartford.com/sites/Satellite?c=Page&cid=1444583116140&pagename=iConnect_Corporate_Finance%2FPage%2FGeneralContent	statutory;utilization;premiums;losses;iee	statutory licenses;statutory reporting	Statutory licenses and reporting.	WorkTools;Operations
Finance: Strategic Sourcing FAQs\| Print Services,Express Mail + Courier	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Print-Mail-Courier.aspx	print;express;courier;packages;shipment;ups;fedex;package;campus;mailroom;mail;transportation;shipping;facilities;campusship;mybuy;ups;sip	print services;print mail courier;mail services;post office;printing faqs;print faqs	The Print Services team can help you with all your printing needs,from a few copies to more than a million!	Employee Benefits
Finance: Strategic Sourcing \| Airline Discounts	https://thehartford.sharepoint.com/sites/ssre-central/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fssre%2Dcentral%2FShared%20Documents%2FResources%2FT%5Fand%5FE%2FHartford%20Fire%20Insurance%20Co%2E%20%5F%20Break%20from%20Business%20Instructions%20%20%206%2E%202022%2Epdf&parent=%2Fsites%2Fssre%2Dcentral%2FShared%20Documents%2FResources%2FT%5Fand%5FE	travel;airlines	airline discount;airline discounts;united airlines;united discount	United recognizes your loyalty,regardless of why you’re traveling.	WorkTools
Finance: Strategic Sourcing \| Beeline Temporary Staffing Service	https://prod.beeline.com/hartford/	temp;temporary;staffing;labor;contractor;vendor;hires;hiring	beeline	Home of Beeline staffing portal.	WorkTools;Third Party
Finance: Strategic Sourcing \| Business Travel and Incentive Trips	https://www.concursolutions.com/home.asp	incentive;business travel;corporate travel;travel awards;bookings;airlines;travel policies;travel policy;booking travel;travel;online booking tool;company travel;business trip	cliqbook;cliq;sap concur	SAP Concur travel center.	Employee Benefits
Finance: Strategic Sourcing \| Car Buying Service	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Car-Buying-Service-Instructions.aspx#for-the-hartford-employee-car-buying-service	employee;benefits;perks;discount;shopping;deals;auto;suv;suvs	truecar;car buying;discount auto;buy a car;buying a car	You may utilize the Employee Car Buying Service powered by TRUECar to locate a discounted new or used vehicle or you have the option of utilizing exclusive offers direct from BMW and MINI,Ford, Chrysler,Jeep,& Dodge or Mercedes-Benz.	Employee Benefits;WorkTools
Finance: Strategic Sourcing \| Employee Discounts	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Vendor-Discounts.aspx	discounts;perks;hotel;travel;laptop;entertainment	vendor discounts;auto buying;car rental;hartford rate;vendor discount;employee discount;employee discounts	Employee Discounts on a broad array of products.	WorkTools;Corporate
Finance: Strategic Sourcing \| End of Aisle Name Plate	https://thehartford.sharepoint.com/:w:/r/sites/workplace-central/_layouts/15/Doc.aspx?sourcedoc=%7B67CC179D-2EB2-4C67-9759-1AA948ABD1AD%7D&file=End-of-Aisle-Nameplate-2022.docx&action=default&mobileredirect=true	cube;cubicle;office;location;seating;hoteling;contact;information;workplace;template	nameplate;name plate	Template used to address in-office seating plan.	WorkTools;Corporate
Finance: Strategic Sourcing \| EV Chargers \| Hartford and Windsor	https://thehartford.sharepoint.com/sites/workplace-central/SiteAssets/Forms/AllItems.aspx?id=%2Fsites%2Fworkplace%2Dcentral%2FSiteAssets%2FSitePages%2Fworkplace%2Dcentral%2FCar%2DChargers%2D1052022%2Epdf&parent=%2Fsites%2Fworkplace%2Dcentral%2FSiteAssets%2FSitePages%2Fworkplace%2Dcentral	electric vehicle;environmental;clean;energy;green;sustainability;parking;office;tesla	ev charger;charging station	The Hartford is a member of U.S. Department of Energy’s (U.S. DOE) Workplace Charging Station Partnership, which promotes the installation of EV charging stations at company facilities to encourage employee commuter use of electric vehicles.	WorkTools;Corporate
Finance: Strategic Sourcing \| Fleet	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Fleet.aspx	company car;mileage;tolls;toll pass	fleet program	Fleet Program overview and resources.	WorkTools;Corporate
Finance: Strategic Sourcing \| Signage Workstation Template	https://thehartford.sharepoint.com/:w:/r/sites/workplace-central/_layouts/15/Doc.aspx?sourcedoc=%7B6CECE7AB-DCEC-4B69-80AE-1D6A9D297378%7D&file=Signage-Template–Workstation.docx&action=default&mobileredirect=true	cube;cubicle;office;location;seating;hoteling;contact;information;workplace;template	workstation signage;signage template	Template used to address individual in-office workstations.	Hartford Policies;WorkTools
Finance: Strategic Sourcing \| Travel & Entertainment Policy	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Travel-Entertainment.aspx	travel policy;entertainment policy;preferred travel;personal travel;tripcase;travel;expense;travel & expense	t&e;travel;t&e resources;entertainment resources;entertainment center;corporate entertainment	Travel and entertainment resource center.	WorkTools
Finance: Strategic Sourcing \| WebCoRE	https://hig.webcre.net/secure/default.html	seating;workplace;workstation;office;cube;cubicle;location;contact;information	webcore;web core	Click on the Modules icon in the navigation bar to access one of the WebCoRE modules and see your real estate information.	WorkTools
Finance: Strategic Sourcing and Real Estate (SSRE)	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20SSRE%20Team.aspx	operations;facilities;procurement;suppliers;meet the team;capital;mybuy;purchasing;risk;overivew	ssre	SSRE will be a trusted business advisor celebrated for deep expertise in procurement and real estate,advancing The Hartford’s objectives with exceptional customer service.	WorkTools;Corporate
Finance: Strategic Sourcing FAQs \| Recycling Electronics	https://thehartford.sharepoint.com/sites/workplace-central/SitePages/Real-Estate-Environmental-Sustainability.aspx#where-can-i-recycle-hartford-electronics	recycling;electronics;equipment;dispose;disposal;laptop recycle;laptop;removal;sustainability;environmental;waste;docking;charger	hartford electronics;laptop removal;recycling electronics;recycling faqs;recycle faqs	Where can I recycle Hartford electonics?	Hartford Policies;WorkTools;Reference
Finance: Strategic Sourcing FAQs \| Travel & Expense Card Application	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Corporate-Card.aspx	corporate credit;expense account;travel account;expense;expenses app;expense reimbursement;expense policy;global expense policy;file expense report;how to file expense report;expenses;faqs;guidance	corporate card;credit card;apply for a card;card application;card faqs;corporate card payment;card payment	This page is your access point to everything you need to know related to the Corporate Credit Card Policy and procedures. It also contains training,coverages and benefits of card usage,and more.	WorkTools
Finance: Strategic Sourcing FAQs\| Records Management Resource Center	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Records-Mgmt.aspx	imaging;retentionrmation;records;documentation;repository;records management	imconnect;im connect;records faqs;retention faqs;records retention	Records Management Resource Center within Strategic Sourcing on iConnect.	Finance;Training
Finance: Talent Development	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/Organization/Finance/sitePages/Talent-Development-1.aspx	new hire;talent;career;hiring;finance	finance talent	Training resources for our corporate finance organization.	Enterprise Data;Finance
Finance: TM1 Online	https://thehartford.sharepoint.com/sites/tm1finance/SitePages/homepage.aspx	tm1 operations;reporting;analytic solutions	tm1	Reporting and analytic solutions.	Finance
Finance: Treasury	https://thehartford.sharepoint.com/sites/Treasury/SitePages/TreasuryHome.aspx	bank portal;bacis;treasury operations;eft;liquidity capital management;ops	treasury home;treasury iconnect;treasury central;treasury organization;treasury org	Welcome to Enterprise Treasury.	Finance
Finance: Treasury Team	https://thehartford.sharepoint.com/sites/finance-central/SitePages/Meet%20the%20Treasury%20Team.aspx	meet the team;treasury compliance;capital management;eft;liquidity;cash management;treasury operations;d&sa;frc	treasury team	Through partnership with all constituencies,we will effectively and efficiently manage the capital resources and Enterprise Treasury activities of the company while ensuring adequate controls and with a focus on continuous improvement.	HR;Finance
Finance: W-9 State and Federal Tax Forms	https://thehartford.sharepoint.com/sites/SFTaxForms/SitePages/default.aspx	#w-9;#w9;#tax forms;#tax;#state tax;#federal tax;#taxes	w9;w-9	This self-service page enables employees of The Hartford to furnish a Hartford entity IRS Form W-9 to customers upon request.	HR:Finance;Reference
GS: Financial Lines Systems Integration	https://thehartford.sharepoint.com/sites/lclearning/SitePages/Financial%20Lines%20Systems%20Integration.aspx	renewal;glass;ta am;uw ua;issuance;rebind;bor;multi-quote;workflow;lightning;new business;qualification;agent;automation;clearance;ascend	financial lines	Resources and System Training Documentation by Role,including Operations Service Center,Underwriter,and Account Manager.	Global Specialty;Training;Finance
GB: Agile Transformation Journey	https://thehartford.sharepoint.com/sites/GBTechnology/Agile Transformation Journey	agile;transformation;journey;process;scrum;group benefits;group benefits;knowledge	agile journey;agile gb;gb agile	Home for the Agile Community Forum of Group Benefits.	Third Party;Group Benefits
GB: Booklets Online	http://gbdbooklets.hartfordlife.com/security/forms/login.fcc?	booklets;search;reference;logon	gb booklets;gbd booklets	GBD Booklets System login.	Operations;Group Benefits
GB: Business Systems Ability Advantage Team	https://thehartford.sharepoint.com/sites/BusinessSystems	business systems;forms;group benefits;integration;portal;customer servce;external;claims;leave management;benefits	ability advantage team;bsa	Business Systems Ability Advantage Team is dedicated to providing internal and external customers with an innovative,proven effective product to facilitate their ability to provide superior services.	Enterprise Data;Group Benefits
GB: C3PO	https://gbdintranet.thehartford.com/sites/Satellite?pagename=GBD_C3P0/Page/GBD_C3PO_CommonPage&cid=1210785161585	policies;group benefits;claim;search;reference;case;policy number	c3po	GBD Customer Contact Center Policies Online website (C3PO).	Restricted Access;Group Benefits
GB: Case Connections (Restricted Access)	https://thehartford.sharepoint.com/sites/CaseConnection	claims;case management;best;process;knowledge;ltd;group benefits	caseconnections;case connections	Collaboration site of the Case Connection teams.	Restricted Access;Group Benefits
GB: Central Recovery Ops (Restricted Access)	https://thehartford.sharepoint.com/sites/GBCentralRecoveryTracker	group benefits;recovery;tracker	central recovery ops	Creating sharepoint site for tracking claims coming through GB Central Recovery and allow for collaboration of ideas and information.	Restricted Access;Group Benefits
GB: Centralized Ops (Restricted Access)	https://thehartford.sharepoint.com/sites/CentralizedOpsGBCATResponse	cat;catastrophe;group benefits;group benefits	gb cat response	Centralized Ops GB CAT Response.	Restricted Access;Group Benefits
GB: Centralized Services (Restricted Access)	https://thehartford.sharepoint.com/sites/GB_Claim_Ops	gb;claims;ops	centralized services	Centralized Services.	Group Benefits
GB: Claims Excellence of GB Standards	https://thehartford.sharepoint.com/sites/StandardsGB	continuous;best practice;ops;process;legal;training;standards	gb standards	Driving the Claims organization to continuous improvement by creating transparency of our performance,specifying claims operational practices and processes,supporting continuous improvement activities within Field Operations,Large Loss + Claims Legal,developing effective and efficient training.	Group Benefits
GB: Claims Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms/default.aspx	osh;ltd;std;lm forms;thaa;form library;process;instructions	gb claims forms	Forms are documents with blanks for the insertion of details or information. Forms located on this site include instructions for successful completion and/or submission.	Restricted Access;Group Benefits
GB: Clinical Operations (Restricted Access)	https://thehartford.sharepoint.com/sites/cbpd	gb;group benefits;clinician;operations	clinical ops	Collaboration site for the Clinical Operations Team.	Training;Group Benefits
GB: Commercial \| GB Operations	https://thehartford.sharepoint.com/sites/ComGB	group benefits operations;learning;shared operations;group benefits;documentation;process;knowledge;group benefitsd	gbops	This is the site for the EBS Learning Team that supports GB Operations.	Group Benefits
GB: Contact Center \| Contact Information	https://thehartford.sharepoint.com/sites/GBOpsBP/CC/Pages/Contact Information/Contact-Information.aspx	contact information;claims;ops;call center;phone;details;customer	contact center contact info	This section contains contact information for various departments within The Hartford.	Group Benefits
GB: Contact Center \| New York DBL	https://thehartford.sharepoint.com/sites/GBOpsBP/CC/Pages/Statutory Disability/New-York-DBL.aspx	billing;contact;reinstatement	ny dbl;contact center ny;new york dbl	In New York,employers are required by law to provide New York employees with non-occupational disability coverage for up to 26 weeks. New York refers to their plan as New York Disability Benefit Law (DBL).	Group Benefits
GB: Contact Center \| Statutory Disability and PFL	https://thehartford.sharepoint.com/sites/GBOpsBP/CC/Pages/Statutory Disability/Statutory-Disability.aspx	pfl;stat;ivr;medical;family;leave;process;reference	statutory disability;contact center stat	Statutory Disability is insurance coverage,mandated by 6 states,that provides a weekly income replacement benefit if an employee is disabled on a short term basis (26-52 weeks) due to injury or sickness that is not related to work. This is considered non-occupational coverage.	Training;Group Benefits
GB: Contact Center Practices	https://thehartford.sharepoint.com/sites/GBOpsBP/CC	contact center;best;process;learning;service;customers;group benefits;group benefits;group benefitsops;ccrm;life;outage;standards;ad&d;statutory	gb contact;cc gb;gb cc	Welcome to the Group Benefits Contact Center Practices.	Group Benefits;Operations
GB: Customer Services Best Practices Bulletins	https://thehartford.sharepoint.com/sites/GBOBPBulletins/SitePages/Mainmenu.aspx	customer acquisition;safe harbor;amic;thaa;medical underwriter;presale;role;enrollment;contact center;administration;booklets;sso;customer service	best practice bulletin;system enhancement bulletin;gbobp	Group Benefits Customer Services Best Practice & System Enhancement Bulletins.	Group Benefits;Communities;Corporate
GB: Diversity,Equity,and Inclusion	https://thehartford.sharepoint.com/sites/GBDandI/SitePages/EventPlanHome.aspx	dei;diversity;engagement;erg;leadership;behaviors;group benefits;career	gb dei;dei gb;gb diversity;gb erg;erg gb;group benefits dei;dei group benefits	Group Benefits DEI Council presents: Career Resources.	Reference;Group Benefits
GB: Employee Experience	https://thehartford.sharepoint.com/sites/GBEmployeeExperience	leave management;statutory;paid family;family leave;CCC;LTD;STD;PFL;vendor;staffing	gb employee;group benefits employees;gb experience	Welcome to the GB Employee Experience site. Here you will find helpful resources, rebroadcasts, blog posts, announcements, event details and other resource links.	Reference;Marketing and Communications;Group Benefits
GB: FAQs \| Accident and Health (Archive)	https://thehartford.sharepoint.com/sites/group-benefits-central/GB/A&H/Accident%20and%20Health%20FAQs%20final.pdf	checklist;faq;process;guidance;instructions;a&h;blanket;rollout;launch;product;business travel;ad&d;dismemberment;ame;medical	bta faqs;ame faqs;a&h bta;bta a&h	We’ve re-launched our Participant Accident (formerly Blanket Lines) and Business Travel Accident (BTA) products.	Reference;Training;Group Benefits
GB: FAQs \| Dental and Vision	https://thehartford.sharepoint.com/:w:/r/sites/group-benefits-central/_layouts/15/Doc.aspx?sourcedoc=%7B40451F7D-0317-4240-9C09-14842356322E%7D&file=Dental%20and%20Vision%20FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;Howell Benefit;inforce;real-time quoting;small busines;tpa	gb dental;gb vision;gb dental and vision	Are Dental and Vision Hartford products?	Reference;Marketing and Communications;Group Benefits
GB: FAQs \| Enhanced Life Launch Field	https://thehartford.sharepoint.com/:w:/s/group-benefits-central/EfrWWRREAWxHj_rRFAicZlMB23685TK2zZEvTEQ2pp2JQg	checklist;faq;process;guidance;instructions;srm;rfc;exception;states;litigation;distracted;student;segments;non-enhanced;marketworks;market works	life offering faqs;padu faqs;life product faqs;enhanced life	Will there be a Product Menu (PADU) to support the new Enhanced Life offering?	Reference;Marketing and Communications;Group Benefits
GB: FAQs \| ERISA (Archive)	https://thehartford.sharepoint.com/sites/group-benefits-central/GB%20Marketing/Other/ERISA%20FAQs%20FINAL%20-%20Internal%20Use%20Only.pdf	checklist;faq;process;guidance;instructions;dol;ssa;specialist;violation;compliance;aetna;legacy;termination;regulatory	erisa faqs	In January,218,the U.S. Department of Labor (DOL) confirmed that the amended claim and appeal regulations for ERISA-governed plans providing disability benefits will apply to claims filed on or after April 1,2018.	Reference;Training;Group Benefits
GB: FAQs \| Group Benefits Meeting Norms & Productivity Framework	https://thehartford.sharepoint.com/:w:/r/sites/group-benefits-central/_layouts/15/Doc.aspx?sourcedoc=%7B0A17A982-F4B3-4EEA-872F-56FFD4C8F701%7D&file=Meeting%20Norms%20%2B%20Productivity%20FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;basics;productivity;group benefits Ops;group benefits IT;group benefits Claims;group benefits Law;group benefits Compliance;group benefits Finance;meetings;normal;process	meeting norms;productivity framework;meeting frameworks	What is the Meeting Norm & Productivity Framework?	Reference;Marketing and Communications;Group Benefits
GB: FAQs \| Heaped Commission (Archive)	https://thehartford.sharepoint.com/sites/group-benefits-central/GB%20IT%20Search%20POC%202019/Heaped%20Commission%20FAQs.docx?web=1	checklist;faq;process;guidance;instructions;presales;front loads;core segment;physician;voluntary;acc;flex;sbc;sab;smoker;eligibility;list bill;commission;commissions	heaped	A Heaped commission payment structure “front loads” producer commissions earlier in the life cycle of the case to allow for brokers to fund/finance enrollment investments.	Reference;Marketing and Communications;Group Benefits
GB: FAQs \| Notice of Conversion and/or Portability (NOCP) (Archive)	https://thehartford.sharepoint.com/sites/group-benefits-central/Life%20ADD%20SAADD%20Product%20Information/NOCP%20FAQs.docx	checklist;faq;process;guidance;instructions;employerview;employer view;portability;port & conversion;port and conversion;new york;loss date	nocp faqs	What is the Notice of Conversion and/or Portability (NOCP)?	Reference;Marketing and Communications;Group Benefits
GB: FAQs \| Partner Rewards Program (Archive)	https://thehartford.sharepoint.com/sites/group-benefits-central/Life%20ADD%20SAADD%20Product%20Information/NOCP%20FAQs.docx	checklist;faq;process;guidance;instructions;pov;point of view;producer;agent;small commercial;mlc;global specialty;incentive;p&c;ebc;sales;agency comp;agency compensation	partner rewards;gb partner;gb rewards program;prp faqs	What are the benefits of the Partner Rewards Plan(s)?	Reference;Tech Support;Group Benefits
GB: FAQs \| Single Front Door for The Hartford’s GB Portals	https://thehartford.sharepoint.com/sites/group-benefits-central/GB%20Marketing/Forms/AllItems.aspx?id=%2Fsites%2Fgroup%2Dbenefits%2Dcentral%2FGB%20Marketing%2FOther%2FDigital%20Strategy%2FFAQs%20Single%20Front%20Door%2Epdf&parent=%2Fsites%2Fgroup%2Dbenefits%2Dcentral%2FGB%20Marketing%2FOther%2FDigital%20Strategy	checklist;faq;process;guidance;instructionsre-captcha;recaptcha;mfa;ability advantage;MyBenefits;portal;employer view;mua;security;sso	single front door;ciam faqs;gb portal faqs	Single Front Door is a new landing page (leveraging CIAM security) integrated into The Hartford’s Ability Advantage,including our Self Administration Software as a service platform within Ability Advantage and the MyBenefits portal.	Reference;Group Benefits;Marketing and Communications
GB: FAQs \| THPA (The Hartford Productivity Advantage)	https://thehartford.sharepoint.com/sites/health-services-central/Shared%20Documents/THPA%20Marketing%20Materials/21-HS-807946%20THPA%20Internal%20Reference%20Guide_FINAL2.pdf	P&C;leave;wc;claims;aso;claimplus;disability;adcs;ccst;cs&s;fmla;eligibility;eap;crm;drm;ecos	the hartford productivity advantage;thpa	The Hartford Productivity Advantage (THPA) is our integrated offering for customers with Workers’ Compensation,Leave Management and Disability insurance.	Group Benefits
GB: GB Claims Community	https://thehartford.sharepoint.com/sites/CommunityGB	claims;group benefitsc;productivity;ability;disability	gb claims community;gb community	We are committed to restoring lives with compassion and support by providing exceptional claims service to employers and their employees,through an inclusive culture on integrity,teamwork and customer value.	Group Benefits
GB: GB Ops Implementation Best Practices	https://thehartford.sharepoint.com/sites/GBOpsBP/Implementation	implementation;group benefits it;project;ops;technology;turnaround;tat;system;ability advantage	gbops implementation;gbops deployment	This site contains processes,procedures,and reference material to assist Group Benefits Implementation Resources with their role.	HR;Group Benefits
GB: GB University \| HR Tech	https://thehartford.sharepoint.com/sites/GBLC/SitePages/HR-Tech.aspx	grid,partnership;hr tech;stewardship;aucment;playbook;selling;rm portal;sales enablement	hr tech;gb hr;gb university	Refreshed,dynamic slide design highlighting our HR Technology options.	Group Benefits;Reference
GB: GBC and KMT	https://thehartford.sharepoint.com/sites/KMTGBC	gbc kmt;kmt;claims;portal;offices;centers;contact;ops;feedback;thaa	gbc and kmt;kmt and gbc	KMT Group Benefit Claims.	Group Benefits;Reference
GB: GBC and KMT \| Long Term Disability \| DCS	https://thehartford.sharepoint.com/sites/KMTGB/Pages/PendClaim_LTD.aspx	kmt;process;instructions;reference;ltd;disability;dcs;claims	kmt pend;claim ltd	KMT for supporting GBC information,standards,references,apps and tools.	Group Benefits;Reference
GB: GBC and KMT Review Claim Request \| LTD	https://thehartford.sharepoint.com/sites/KMTGBC/Pages/ReviewClaimRequest_LTD.aspx	kmt;process;instructions;thaa;thpa;erisa;ltd;std;claims	request ltd;claim request ltd	Long Term Disability – THAA.	Restricted Access;Group Benefits
GB: GBC Clinical (Restricted Access)	https://thehartford.sharepoint.com/sites/Claim002	clinical;group benefits;group benefits;clinician;referral	vendor referral;gbc clinical	GB Clinical Vendor Referrals.	Group Benefits;Reference
GB: GBC KMT \| Search Results	https://thehartford.sharepoint.com/sites/KMTGBC/Pages/SearchResultsAll.aspx	searchresultsall;search results all;group benefitsc kmt searchresultsall;group benefitsc kmt search results all	gbc kmt;gbc search	Search results for Group Benefits Claims KMT.	Group Benefits;Reference
GB: GBC KMT and Review Leave Information	https://thehartford.sharepoint.com/sites/KMTGBC/Pages/ReviewLeaveInformation_LM.aspx	kmt;leave;instructions;approval;ada	review leave	Leave Management THAA documentation and guidance.	Group Benefits;Reference
GB: GBC KMT and Short Term Disability \| THAA	https://thehartford.sharepoint.com/sites/KMTGBC/Pages/ReviewClaimRequest_STD.aspx	review claim;std;request;eligibility;kmt;erisa;stat;ltd	review claim request;request std	Begin claim process on Determine Eligibility tab above once you are trained to use the Initial Decision Summary screen.	Training;Group Benefits
GB: GBC Training	https://thehartford.sharepoint.com/sites/GBCTraining	knowledge;learning;claims;group benefits;group benefits	gbc;gbc training;gbc learning	Home of the GBC training team.	Group Benefits;Reference
GB: GBD Claims and Life Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms/SitePages/Life.aspx	life;group benefitsd;claim;forms;process;knowledge;shared operatons;claims;group benefits	gbd claims;life forms;life policies	Documentation of GBD life policies and forms for claims processes.	Group Benefits;Reference
GB: GBD Claims Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms	gbd;claims;forms	gbd claims forms	GBD Claims Forms.	Group Benefits;Underwriting;Reference
GB: GBD Underwriting	https://gbdintranet.thehartford.com/sites/Satellite?c=Page&cid=1444585238851&noindex=true&pagename=iGB_Underwriting%2FPage%2FGeneralContentWrap	portal;accident & health;accident and health;aetna;legacy;association;affinity;core group;retiree;health;physician segment;statutory;benefits;paid family;paid medical leave;family and medical;family & medical;supplemental;stat	gbuw;gb uw;gbd uw;gbduw;group benefits underwriting;underwriting portal	Welcome to GBD Underwriting.	Group Benefits;Operations
GB: Group Benefits Sales & Relationship Management Portal	https://thehartford.sharepoint.com/sites/GB-Sales-and-Relationship-Management-central	producer;program;compensation;customer;solutions;weekly field report;product;service;offering	gb sales relationship;sales relationship management;s&rm	This site is the one-stop-shop for all Group Benefits Sales and Relationship Management staff.	Operations;Group Benefits
GB: Group Benefits Central	https://thehartford.sharepoint.com/sites/group-benefits-central	home;enterprise;lob;organization;landing	group benefits home;gb home;group benefits iconnect;gb iconnect;group benefits central;gb central;gb org;group benefits org;gb organization;group benefits organization	iConnect Home \| The home site and landing page for the Group Benefits Organization.	Group Benefits
GB: Group Benefits Contact Center and Core/Voluntary	https://thehartford.sharepoint.com/sites/GBOpsBP/CC/Pages/Core-Voluntary/Core-Voluntary.aspx	contact center;benefits;benefit plan;group benefits;group benefits;applications	corevoluntary;core voluntary	The Core/Voluntary line of business commonly responds to inquiries from policyholders,producers,and the Sales Offices regarding the administration of The Hartford’s Group Benefit plans.	Group Benefits;Reference
GB: Group Benefits Customer Services Best Practices	https://thehartford.sharepoint.com/sites/GBOBPBulletins	knowledge;best;process;case management;communications;technology;group benefits customer;customer;service;group benefitsobp;practices	gb bulletin;group benefits bulletin;gb customer service	Group Benefits Customer Services best practice and system enhancement bulletins.	Reference;Group Benefits
GB: Group Benefits Enrollment on Demand User Guide	https://thehartford.sharepoint.com/:b:/r/sites/iConnect/WorkTools/Organization/Commercial/GB/GB%20IT%20Search%20POC%202019/Enrollment%20on%20Demand%20User%20Guide.pdf	enrollment;group benefits	eod;group benefits enrollment;gb enrollment	This guide is intended to walk you through using the Enrollment on Demand (EOD) system.	Group Benefits
GB: Group Benefits IT Innovation	https://thehartford.sharepoint.com/sites/gbinnovation	event;software;contest;coding;technology;group benefits;group benefits it;codeathon	innovation-athon;innovationathon;gb innovate;gb innovation	Home of the Group Benefits Innovation-athon coding competition.	Group Benefits;Training
GB: Group Benefits Operations Learning SharePoint	https://thehartford.sharepoint.com/sites/ComGB/SitePages/default.aspx	sdl;statutory;presale;prism;implementation;rollout;physician;hospital;indemnity;medical;contact center;customer;acquisition	gb ops learning;gbops learning	GB Ops Learning Libraries including documentation for customer acquisition.	Operations;Group Benefits
GB: Group Benefits Process	https://thehartford.sharepoint.com/sites/group-benefits-process	broker;enrollment;case;readiness;quotes;underwriting;employer;renewal;claims;first bill;rfp;nsr;contract materials;webtpa;thaa	gb process;group benefits process;gb process team;gb guidance;gb overview;group benefits overview;group benefits guidance;gb info;group benefits info;group benefits resources;gb resources	Our team is tasked with discovering and ultimately solutioning for inefficiencies in processes causing delays,negative customer experiences,employee frustration,and a decline in productivity.	Reference;Group Benefits
GB: Group Benefits Product	https://thehartford.sharepoint.com/sites/iConnect/WorkTools/Organization/Commercial/GB/sitepages/Product-Strategy-and-Voluntary-Segment.aspx	training,practice,resources,tpa;partnership;request;certification	voluntary segment;GB Product;GB products;group benefits product;group benefits products	2022 GB strategy and planning resources.	Group Benefits;Marketing and Communications
GB: Group Benefits Products	https://thehartford.sharepoint.com/sites/iConnect/WorkTools/Organization/Commercial/GB/sitepages/Product-Strategy-and-Voluntary-Segment.aspx	specs;strategy;best practices;knowledge;plan;ada;sadd;supplemental health;disability;pfml;accident & health;pdo;physician;leave management;statutory	group benefits offerings	Product strategy and service offerings,TPA management,best practices,and training resources.	Operations;Group Benefits
GB: Group Benefits Sales & Relationships \| Implementation	https://thehartford.sharepoint.com/sites/gbsrmp/Pages/BP/Sold/Implementation/Implementation-Guidelines.aspx	implementation tools;group benefits;group benefits;lob;pay claims;billing;docusign;hep;mdsm;aetna;ltd;std	gb implementation	Implementation guidelines for account structure,data gathering tools,eligibility,and partner sites.	Sales and Distribution;Group Benefits
GB: Group Benefits Sales & Relationships \| Products	https://thehartford.sharepoint.com/sites/gbsrmp/SitePages/Offerings.aspx	producer;strategy;product and service offerings;group benefits;lob;ability advantage;ltd;aso;std;ability assist;ad&d	gb products and services;group benefits products and services;gb products & services	Group Benefits product and service offerings.	Reference;Group Benefits
GB: Group Benefits Sales & Relationships \| Statutory,etc.	https://thehartford.sharepoint.com/sites/gbsrmp/Pages/Offerings/STAT.aspx	stat;group benefits;group benefits;product;statutory;paid family;medical leave;knowledge;process;best;regulatory	gb stat;stat gb;gb paid;statutory gb;gb statutory	Documentation for statutory disability and paid family and medical leave policies.	Sales and Distribution;Group Benefits
GB: Group Benefits Sales & Relationships \| Strategy	https://thehartford.sharepoint.com/sites/gbsrmp/SitePages/Strategy and Execution.aspx	strategy and execution;strategy execution;group benefits;group benefits;lob;portal;service agreements;underwriting	gb strategy;gb execution;rtqi	Group Benefits strategy and execution initiatives.	Enterprise Data;Group Benefits
GB: Group Benefits Sales & Relationships \| Technology	https://thehartford.sharepoint.com/sites/gbsrmp/SitePages/Systems.aspx	gb;group benefits;booklets;portal;technology;case management;documentum;knowledge	gb systems;gb tech;gb technology	Portal for viewing Group Benefits policyholder booklets,riders and policies of incorporation.	Reference;Group Benefits
GB: Group Benefits Small Business	https://thehartford.sharepoint.com/sites/GroupBenefitsSmallBusiness	stat;small business;sales;quotingrmation;padu;strs;focus;flow;ltd;std	gbsb;gb sb;gbsmb;gb smb;gb small;group benefits small;small business gb;smb gb	Small Business tools,resources,and reference materials for the greater Group Benefits community	Group Benefits
GB: Group Benefits Strategy Portfolio	https://thehartford.sharepoint.com/sites/GBStrategyPortfolio	path;vision;strategy;roadmap;value stream	group benefits strategy;group benefits portfolio;gb portfolio	The GB Strategy & Portfolio page is designed to support your understanding of our vision,our goals and our utilization of the Agile methodology to build out and prioritize initiatives.	Group Benefits
GB: Group Benefits Technology	https://thehartford.sharepoint.com/sites/GBTechnology/SitePages/default.aspx	gb it operations;group benefits technology;ops;value stream;system;invest;technology	group benefits technology;gbt	Group Benefits IT Operations.	Reference;Group Benefits
GB: Group Benefits Value Stream Realignment FAQs	https://thehartford.sharepoint.com/sites/group-benefits-central/All%20Access%20Documents/FAQ_GB%20Value%20Stream%20Realignment%2005262022.pdf	align;apm;business value;policy administration;realignment;agile;roadmap;technology	value stream;gb faq;gb faqs;group benefits faqs;value streams	Our Value Streams are a strong mechanism to ensure we are exploring,building and implementing a total offering of market-leading product and services.	Sales and Distribution;Group Benefits;Marketing and Communications
GB: Group Benefits Weekly Field Report	https://thehartford.sharepoint.com/sites/GB-Sales-and-Relationship-Management-central/_layouts/15/news.aspx	newsletter;group benefits;field;update;communications;bulletin;group benefits	wfr;weekly field report;field report;weekly field reports;gb weekly;gb field	Weekly field report from the GB Sales and Relationship Management team.	Ethics and Compliance;Group Benefits
GB: Guiding Principles for Business Unit Use	https://gbdintranet.thehartford.com/sites/Satellite?c=Page&cid=1150847088972&pagename=iGB_Underwriting%2FPage%2FGeneralContentWrap	gb;pricing;quote;conduct;lob;regulatory;underwriting	employee market;final quotations	This Guiding Principles for Business Unit Use document applies to new and renewal Group Benefits quotations presented by The Hartford,including quotations secured through self-service capabilities,to producers and customers,and other aspects of the underwriting process.	Tech Support;Group Benefits
GB: Information Technology	https://thehartford.sharepoint.com/sites/GroupbenefitsIT	group benefits;group benefits;technology;support	gb it;group benefits it	Collaboration site for GB IT Support teams.	Marketing and Communications;Group Benefits
GB: Insurance Overview Videos	https://thehartford.sharepoint.com/sites/group-benefits-central/SitePages/Employee-Choice.aspx	gb;group benefits;instruction;training;video;disability;illness;indemnity;ad&d	insurance overview;overview videos	A series of educational videos that explain the importance of different Voluntary products. Including detailed explanations of the benefits and examples of how employees may use them.	Reference;Training;Group Benefits
GB: Job Aid \| Accident and Health	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/the-hartford-behaviors.aspx	checklist;job aid;faq;process;guidance;instructions;renewal;a+h;a&h;bta;peo;peos;flyer;small business;ebc;medical;student;business travel;quote request;accident;agent-focused;buyer-focused;broker-focused	accident and health;accident & health	Tools and training,marketing and underwriting resources.	Training;Group Benefits;Reference
GB: Job Aid \| Class Description Enrollment	https://thehartford.sharepoint.com/sites/GB-Sales-and-Relationship-Management-central/SitePages/Class-Description-Enrollment-Job-Aid.aspx	checklist;job aid;faq;process;guidance;instructions;crna;hourly;part-time;full-time;physician;dhs;cfo;ceo;example	benefit highlight;highlight sheets;case management;class description faqs;class description job aid	This job aid will help you to write accurate class descriptions on Benefit Highlight Sheets based on what you see on proposals or in Case Management.	Training;Group Benefits;Reference
GB: Job Aid \| Enrollment Material Development	https://thehartford.sharepoint.com/sites/GB-Sales-and-Relationship-Management-central/SitePages/Enrollment-Material-Development.aspx	checklist;job aid;faq;process;guidance;instructions;salesforce;census;template;calculations;case management;case folder;print fulfillment;generic;scrub;eod;overlays;padw;glossary;grid	enrollment material;enrollment materials;enrollment standards;enrollment practices	This is the home page for the Enrollment Materials Developers. It contains links to Standard Work,Best Practices and important resources that will help you serve our customers efficiently and effectively.	Reference;Training;Group Benefits
GB: Job Aid \| Enrollment on Demand (EOD)	https://thehartford.sharepoint.com/sites/GB-Sales-and-Relationship-Management-central/SitePages/Enrollment-on-Demand-(EOD).aspx	checklist;job aid;faq;process;guidance;instructions;on demand;user guide;plan designs;workaround;indemnity;physician;supplemental;voluntary;contributary;spouse;basic life;employee;coverages;bhs;ltd	gb eod;enrollment on demand	EOD is the Hartford’s system to request enrollment materials for our customers. Use these resources to decide if EOD is a good solution for you and your customer.	Training;Group Benefits;Reference
GB: Job Aid \| Group Benefits HIPAA Resources	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/HIPAA-Resources.aspx	checklist;job aid;faq;process;guidance;instructions;medicare;medicaid;hhs;edi;privacy;regulatory;healthcare;health plans;grip;smip;champua;tricare	gb hipaa;hipaa gb	All health plans,health care provider organizations,and health care clearinghouses must understand the details of HIPAA and make the required changes to their systems,business practices,policies,and procedures. Severe penalties and sanctions for noncompliance will be imposed by HHS.	Group Benefits
GB: Job Aid \| MarketWORKS	https://thehartford.sharepoint.com/sites/group-benefits-central/SitePages/iMarket.aspx	gb;content management;faqs;instructionschecklist;job aid;faq	marketworks;market works;imarkets;imarket	MarketWORKS is our new self-service marketing automation content management tool replacing iMarket. Click here to access the MarketWORKS platform.	Reference;Training;Group Benefits
GB: Job Aid \| Our Partners	https://thehartford.sharepoint.com/sites/GroupBenefitsSmallBusiness/SitePages/Our-Partners.aspx	checklist;job aid;faq;process;guidance;instructions;presale;pre-sale;implementation;post sale;post-sale;scenarios;tiered;business travel;srm;technology partnerships;sales & relationship managment;producer services	small business partners;gb partners;smb partners	Resources for marketing,underwriting,and small business operations teams.	Reference;Training;Group Benefits
GB: Job Aid \| Products and Services	https://thehartford.sharepoint.com/sites/GroupBenefitsSmallBusiness/SitePages/Products-%26-Services.aspx	checklist;job aid;faq;process;guidance;instructions;small business;quoting;sb life;sbs;stat;supplemental health;ci odd;ci hsb;bta;id theft;travel assistance;public;education;physician;disability;alice;sic codes;padu	focus sheets faqs;gb product faqs;gb products faqs	Guidelines quoting standards,product information,variability,focus sheets,and sample contracts.	Reference;Training;Group Benefits
GB: Job Aid \| Small Business Best Practices for Sales Process & Execution	https://thehartford.sharepoint.com/sites/GroupBenefitsSmallBusiness/SitePages/Best-Practices–Sales-Process.aspx	checklist;job aid;faq;process;guidance;instructions;hub eb;onedigital;blueprint;blue print;retail;ubs;salesforce;rtqi;viewpoint;cbia;siaa;member agencies;presale;pre-sale;finalistpro;tableau;workflow;retail	gb sales process;gb market research;sales expectations;smb best;small business best;best small business	Stag VIPs,OneDigital Strategy,blueprint planning,market research,and sales expectations.	Training;Group Benefits;Reference
GB: Job Aid \| Small Business Sales System Capabilities	https://thehartford.sharepoint.com/sites/GroupBenefitsSmallBusiness/SitePages/Capabilities.aspx	rtqi;claims;enrollment;thaa;express enroll;employee navigator;checklist;job aid;faq;process;guidance;instructions	smb systems;smb capabilities;small business systems;small business capabilities;smb tech	Resources for technology partnerships,online quoting,and claims capabilities.	Leaders;Group Benefits
GB: Jonathan Bennett’s blog	https://thehartford.sharepoint.com/sites/blog-jonathan-bennett	gb;group benefits;blog;elt;executive	jonathan bennett	Jonathan Bennett’s blog.	Group Benefits;Operations;Reference
GB: KMT Group Benefits	https://thehartford.sharepoint.com/sites/KMTGB	kmt;group benefitsc;centers;offices;state maps	gb kmt	KMT portal for hosting GBC information,standards,references,and feedback.	Group Benefits;Reference
GB: KMT Search Results	https://thehartford.sharepoint.com/sites/KMTGB/Pages/SearchResultsAll.aspx	searchresultsall;search results all;group benefits kmt searchresultsall;group benefits kmt search results all	kmt search	Search results for Group Benefits KMT.	Group Benefits;Reference
GB: LTD Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms/SitePages/LTD Forms.aspx	form library;long term;disability;claim;process;reference	ltd forms	The following forms are used for claims processes.	Operations;Group Benefits
GB: LTD/STD/LM Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms/SitePages/LTD-STD Forms.aspx	ltd;std;lm forms;group benefitsd;claim;group benefits	ltdstdlm;ltd-std	Forms used for processing business directly related to a product (for example,Short Term Disability forms) are found in this section,broken out by product type.	Marketing and Communications;Group Benefits
GB: Marketing	https://thehartford.sharepoint.com/sites/group-benefits-central/SitePages/GB-Marketing.aspx	mission;marketing plan;deliverables	gb marketing;group benefits marketing;gbdash	Group Benefits Marketing section of our GB Central landing page of the Group Benefits Organization on iConnect.	Reference;Group Benefits
GB: Migration Resource	https://thehartford.sharepoint.com/sites/MigrationResource	awareness;watch;planning;release;training;tips;guidance;case;practice	DCS to THAA;THAA migration;DCS migration;THAA in action	Welcome to the Migration Resource Site, where you can keep up to date with important information related to the DCS to THAA systems migration.	Group Benefits;Restricted Access
GB: Nav Hub and Pricing Tools (Restricted Access)	https://thehartford.sharepoint.com/sites/gbduwhub/SitePages/Pricing Tools.aspx	quotes;sales;actuarial;pricing;group benefits	nav hub	Navigation Hub and Pricing Tools.	Operations;Group Benefits
GB: Operations \| Policy Issuance	https://thehartford.sharepoint.com/sites/GBOpsBP/PI	gb;group benefits;lob;case management;prism;booklets;regulatory;policies;knowledge;process;issuance	gb policy;gb policies;gbo	Guidelines,templates,and case management involving issuing of GB policies.	Enterprise Data;Group Benefits
GB: Policy Administration & Service Transformation Program	https://thehartford.sharepoint.com/sites/PASPROGRAM/	billing;ongoing;booklets;activation;markets;commissions;data;customer;collaboration;process	pas;policy administration;pasprogram	The Policy Administration and Service Transformation Program is about leveraging technology to reimagine how we work to deliver an exceptional end-to-end customer experience. The new digitized and integrated platform will empower product innovation,unified data management,UX and customer insights.	Ethics and Compliance;Group Benefits
GB: Policy Administration Transformation	https://thehartford.sharepoint.com/sites/PASTEAM	policy;admin	policy admin transform;administration transformation;pasteam	Policy Administration Transformation.	Group Benefits
GB: Product Development + Specs	https://thehartford.sharepoint.com/sites/grouplifeandvol/GBProdDev/SitePages/Product Specifications.aspx	product development;group product;specs;knowledge;std;ltd;physician segment;go-to-market;gtm;ad&d;regulatory;specifications	gb product specifications	Required documentation for GB product specifications.	Group Benefits;Reference;Sales and Distribution
GB: Sales & Relationship Management Portal	https://thehartford.sharepoint.com/sites/gbsrmp	sales relationship management;sales and relationship management	Relationship Management Portal	This site is the one-stop-shop for all Group Benefits Sales and Relationship Management staff.	Training;Group Benefits;Reference
GB: Sales & Relationships \| Best Practices	https://thehartford.sharepoint.com/sites/gbsrmp/SitePages/BP.aspx	process;knowledge;communications;compliance;presale;best;sold case;service;customer;quality;learning;s&rm;sales;relationship	gb practices;gb sales practices;group benefits practices;group benefits sales practices	Documentation of best GB practice policies and procedures.	Operations;Group Benefits
GB: STD Forms	https://thehartford.sharepoint.com/sites/gbdclaimsforms/SitePages/STD Forms.aspx	gbd;claims;forms;std;group benefits;ops	std forms;short term disability forms	STD Forms,Statutory Forms,HartLeave Forms and Leave Management Forms.	Leaders;Group Benefits
GB: Strategy Portfolio	https://thehartford.sharepoint.com/sites/GBStrategyPortfolio	cross functional;strategy;portfolio;shared;leadership;planning;expert;vision;agile	strategic management;portfolio management;strategy portfolio	Our goal in Group Benefits is to bring a world-class customer experience to the Group Benefits market,making it easy for employers to manage benefits and absences and individuals to protect their livelihoods and loved ones. To do this,we must stay closely attuned to the goals and vision outlined for Group Benefits’ future.	Reference;Group Benefits
GB: Value Added Services Overview	https://thehartford.sharepoint.com/:w:/r/sites/group-benefits-central/Product%20Services%20Information/Value%20Added%20Services%20Overview.docx	id;theft;travel assistance;ability assist;health champion;ltd;std	value add services;value added services;gb value add;gb value-add	The following chart details the value added services / core line product offering currently available.	Restricted Access;Group Benefits
GB: WC Pricing Program (Restricted Access)	https://thehartford.sharepoint.com/sites/WCPricingProgram	workers comp;pricing;pricing program	wc pricing	WC Pricing Program Delivery Team.	Leaders;Global Specialty
GS: Adrien Robinson’s blog	https://thehartford.sharepoint.com/sites/blog-adrien-robinson	executive;elt;blog;global specialty;global specialty	adrien	Adrien Robinson’s blog.	Reference;Global Specialty
GS: Best Practices – Excess Umbrella Information Sharing Limitations	https://thehartford.sharepoint.com/sites/global-specialty-central/Shared%20Documents/Underwriting%20Toolkit/BOR%20&%20Clearance/Best%20Practices%20-%20Excess%20Umbrella%20Information.pdf	broker;underwriting;transaction;pipeline;producer;compliance	umbrella	There are potential legal,compliance and reputational issues associated with using information obtained as part of a standalone Excess Umbrella transaction for other underwriting purposes.	Data Science;Marketing and Communications
GS: Data Science Overview	https://thehartford.sharepoint.com/:p:/r/sites/global-specialty-central/Shared%20Documents/Tools%20%26%20Resources/Data%20Science%20Overview.pptx	quote;cross sell;triage;scoring;risk;model;conversion;global specialty;mlc;underwriting	data science overview;overview of data science;data sciences overview	Overview of Data Science products.	Global Specialty;Communities;Corporate
GS: Diversity,Equity,and Inclusion	https://thehartford.sharepoint.com/sites/global-specialty-central/SitePages/Diversity,-Equity-%26-Inclusion.aspx	dei;diversity;engagement;erg;leadership;behaviors;global specialty;career	gs dei;dei gs;gs diversity;gs erg;erg gs;global specialty dei;dei global specialty	The Global Specialty Diversity & Inclusion Council is committed to creating,cultivating and preserving a culture and environment of inclusion and awareness. We believe diversity of thought,culture,background and perspective is an essential ingredient in creating a world class global platform.	Enterprise Data;Operations;Global Specialty
GS: Enterprise Clearance Tool	https://thehartford.sharepoint.com/sites/ComMM/Published/Forms/AllItems.aspx?RootFolder=%2Fsites%2FComMM%2FPublished%2FInitiatives%2FNavigators%20Clearance%20Process%2FEnterprise%5FClearance%5FTool&FolderCTID=0x012000EC3A0E741BD253418733FAECFBBF27A0	clearance;navg;navigators	ECT;enterprise clearance;clearance tool	Navigators Clearance Process > Enterprise Clearance Tool.	Reference;Training;Global Specialty
GS: FAQs \| Recognition and Development	https://thehartford.sharepoint.com/sites/global-specialty-central/SitePages/Talent-and-Development.aspx	checklist;faq;process;guidance;instructions;mentorship;professional development;digital badging;recognition;award;badges;achievement;excellence	gs recognition;global specialty talent;development and recognition;recognition and development	Quarterly achievement,annual awards,and digital badges awarded to Global Specialty team members.	Gobal Specialty;Training
GS: Financial Lines Systems Integration	https://thehartford.sharepoint.com/sites/lclearning/SitePages/Financial Lines Systems Integration.aspx	gs;global specialty;learning;integration;systems;financial;lob;organization;roles;underwriting	financial lines system	Documentation for Financial Lines Systems Integration under Global Specialty Learning & Development.	Global Specialty;Marketing and Communications
GS: Global Specialty and MLC Art of Pitching	https://thehartford.sharepoint.com/sites/mmlc/SitePages/Art%20Of%20Pitching.aspx	product;solution;commercial lines;video;liability;environmental;p&c;marine;bond;credit;political;global specialty	elevator pitches;art of pitching	Our holistic Middle & Large Commercial (MLC) and Global Specialty (GS) product offerings and capabilities allow us to be a strong solution-oriented carrier. The content on this site will arm you with the talking points you need to sell all our solutions.	Global Specialty;Marketing and Communications
GS: Global Specialty Announcements	https://thehartford.sharepoint.com/sites/global-specialty-central/SitePages/Global-Specialty-Announcements.aspx	news;global specialty;global specialty;changes	gs news;global specialty news;gs announcements	The latest updates from Global Specialty.	Global Specialty;Training
GS: Global Specialty Central	https://thehartford.sharepoint.com/sites/global-specialty-central	gs;global specialty;learning;integration;systems;financial;lob;organization;roles;underwriting	gs central;gs portal;gs landing;gs org;gs organization;global specialty org;global specialty organization;global specialty iconnect;gs iconnect;global specialty central;gs home	iConnect Home \| The Central landing page of The Global Specialty Organization.	Global Specialty;Marketing and Communications
GS: Global Specialty Emerging Underwriter Program	https://thehartford.sharepoint.com/sites/gsemergeUP	uw;learning;skills;career;development;performance	emerging underwriter;gsuw;gs underwriting;global specialty underwriter;gs uw	The Global Specialty Emerging Underwriter Program.	Global Specialty;Marketing and Communications
GS: Global Specialty Insights Center	https://thehartford.sharepoint.com/sites/global-specialty-central/SitePages/Global-Specialty-Insights-Center.aspx	gs;analysis;underwriting;agents;global specialty;navigators;international	global specialty guidance;gs guidance;gs info;global specialty info;global specialty resources;gs resources	The Global Specialty Insights Center provides macroeconomic,industry and geopolitical research,insights and thought leadership to underwriters,agents,brokers,clients,and prospects,helping them maximize global opportunities. The team works collaboratively with all our underwriting teams within Global Specialty on developing underwriting guidelines and strategies focused on geopolitical,credit,and economic exposures,as well as acting as a consultant on accounts with heightened exposure in those areas.	Global Specialty;Training
GS: GS Onboarding	https://thehartford.sharepoint.com/sites/gsonboarding	new hire;skills;resources;learning;orientation	global specialty onboarding;gs onboarding;onboarding gs	If you are new to Global Specialty or just want to learn more about us,this is your first stop.	Global Specialty;Training
GS: ITU \| Courses \| Global Specialty	http://learn/itu/browseitu.cfm?catid=109	gs;learn;skills;career;underwriting;navigators	global specialty training;gs learning;gs training	Learning resources curated for GS roles and skill-sets.	Global Specialty;Marketing and Communications;Reference
GS: Marketing Materials	https://thehartford.sharepoint.com/sites/global-specialty-central/Marketing%20Materials/Forms/AllItems.aspx	brochure;appetite;credit;political;risk;financial lines;london;global specialty;global specialty	gs marketing;global specialty marketing	Library of overview materials on Global Specialty product and appetite guides.	Reference;WorkTools;Global Specialty
GS: My Tools	https://thehartford.sharepoint.com/sites/GlobalSpecialty/SitePages/MyTools-links.aspx	policy decisions;access;mte;navg;navipedia;irv5;legacy	my tools;mytools	Team site for Global Specialty and replacement of My Tools.	Hartford Funds;Communities;Corporate
GS: Positioning in the Metaverse	https://thehartford.sharepoint.com/sites/hr-learning/Shared%20Documents/STRETCH/2022%20STRETCH%20Docs/Team%20Projects/2022%20Project%20Report%20Outs%20PPTs/STRETCH%20Team%204%20Positioning%20in%20the%20Metaverse.pdf	innovation;iot;digital;marketplace;blockchain;ai;esg;gaming;cat;cyber;mvp	metaverse	To understand the vision of the metaverse,we must first understand what it is and how it intends to disrupt end to end operations across the insurance industry’s entire value chain,from lead generation to claims.	Global Specialty
HF: DEI Council	https://thehartford.sharepoint.com/:w:/r/sites/Diversity/_layouts/15/Doc.aspx?sourcedoc=%7B1B5D6021-4963-48C7-A106-D7085BFCB9EA%7D&file=Diversity%20and%20Inclusion%20Advisory%20Council%202021.docx&action=default&mobileredirect=true	dei;diversity;engagement;erg;leadership;behaviors;hartford funds;career;hartford funds	hf dei;hf diversity;hf erg;erg hf;ergs hf;hf ergs;hartford funds dei;hartford funds diversity	Build a more diverse organization and continuously create an inclusive culture that supports and leverages the diversity of our workforce in order to better serve our clients.	HR;Hartford Funds
HF: GenHERation Information Session at Hartford Funds	https://thehartford.sharepoint.com/sites/hartford-funds-central/SitePages/GenHERation-Information-Session-at-Hartford-Funds.aspx	hire;recruit;hartford funds;women;impact;partnership;Q&A;meeting	genheration	Members of GenHERation visited the Hartford Funds office on Wednesday,January 24th to share some information about their organization and how our employees can get involved in 2023.	HR;Hartford Funds
HF: Hartford Funds Career Center	https://thehartford.sharepoint.com/sites/hartford-funds-central/SitePages/Career-Center.aspx	career;development;recruitment;hiring;jobs;advisor;finance;analyst	hf jobs;hf careers	We have several roles open across the organization. If you have an interest in different areas of our business,we invite you to explore these opportunities!	Hartford Funds
HF: Hartford Funds Central	https://thehartford.sharepoint.com/sites/hartford-funds-central	portal;landing page;center;home page	hartford funds home;hf home;hf landing;hf iconnect;hartford funds org;hartford funds organization;hartford funds iconnect;hartford funds central;hf central;hf org;hf connect;hfconnect	iConnect Home \| The home site and landing page for the Hartford Funds Organization.	Hartford Funds
HF: Innovation in Action	https://thehartford.sharepoint.com/sites/hartford-funds-central/SitePages/the-Innovation-in-Action-Award–.aspx	award;contest;recognition;innovation;business intelligence;salesforce;ria	innovation in action;hf innovation;innovation award	This Innovation in Action Award is recognizing the Business Intelligence Team for seizing opportunities to make an impact here at Hartford Funds.	Tech Support;Hartford Funds
HF: Job Aid \| General IT Tips & Tricks	https://thehartford.sharepoint.com/sites/hartford-funds-central/SitePages/General-IT-Tips-%26-Tricks.aspx	preferred name;how;technology;tips;fix;monitor;display;unblock;smart card;checklist;job aid;faq;process;guidance;instructions	it tips & tricks	Guided references on how to manage personal IT requirements at The Hartford.	Corporate;Sales and Distribution
HIG.com: AARP Auto Insurance From The Hartford	https://www.thehartford.com/aarp/car-insurance	discount;car;auto;insurance;replacement;repair;lifetime	auto policies;aarp auto;auto insurance;recovercare;recover care	Since 1984,The AARP® Auto Insurance Program from The Hartford has offered car insurance exclusively for AARP members.	Sales and Distribution;Corporate
HIG.com: AARP Homeowners Insurance Program From The Hartford	https://www.thehartford.com/aarp/homeowners-insurance	jdpower;j.d. power;jd power;residential;quoting;bundle;dwelling;property;damage;structures;personal property;valuables	homeowners;home insurance	The AARP® Homeowners Insurance Program from The Hartford can be customized to help protect the investment you’ve made in your home – all at a price that fits your budget.	Corporate;Sales and Distribution
HIG.com: Business Insurance	https://www.thehartford.com/business-insurance	quoting;employee related;legal liability;property damage;bop;gli;data breach;commercial auto	commercial insurance;business insurance	Business insurance (also known as commercial insurance) helps protect business owners from unexpected losses. There are many types of insurance options that can help protect the company you’ve worked hard to build.	Corporate;Sales and Distribution
HIG.com: Car Insurance Discounts and Savings	https://www.thehartford.com/aarp/car-insurance/discounts	bundle;over 50;aarp;discount;online quote;paid-in-full;paid in full;truelane;true lane;defensive	car discount;auto savings;auto discount;car insurance	We know that saving your hard-earned money is important. And that’s why we offer several discounts to help lower car insurance costs for you. We’ve been helping AARP members and their families get valuable car insurance discounts since 1984.	Ethics and Compliance;Corporate
HIG.com: Customer Privacy Notice	https://www.thehartford.com/customer-privacy-notice	personal;pii;confidential;digital;collection;privacy;terms;conditions	personal information	This notice describes how we collect,disclose,and protect Personal Information.	Corporate;Sales and Distribution
HIG.com: Employee Benefits Give You the Power to Prevail	https://www.thehartford.com/employee-benefits	claims;employer;administrator;plan administrator;employer resources;producer resources	benefits solutions	Employees are the most important part of a business. That’s why we’ve spent the last 60 years protecting them. Our employee benefits programs help support the lives and incomes of more than 12 million working Americans.	Corporate;Sales and Distribution
HIG.com: Flood Insurance	https://www.thehartford.com/aarp/flood-insurance	catevent;cat event;disaster;water damage;hurricane;wind damage;homeowner;residential;policyholder;policy holder;downspout;draininage;sump pump;melted snow;flash flood;mudflows	flood insurance	Flood insurance is typically an optional coverage that can help protect your home against damage caused by flooding. However,in some cases,your mortgage provider may mandate that you carry it.	Corporate;Sales and Distribution
HIG.com: Importance of Liability Insurance	https://www.thehartford.com/general-liability-insurance/importance-liability-insurance	business maturity;bodily;damage;livelihood;small business;wc;small commercial;certificate;quoting	commercial general liability;general liability;comprehensive liability	Liability insurance is an essential coverage for small business owners. It helps protect you from claims that your business caused bodily injury and property damage.	Ethics and Compliance;Corporate
HIG.com: International Customer and Third Party Privacy Notice	https://www.thehartford.com/international-privacy-policy	terms;conditions;international;regulatory;eu;gdpr;customer;privacy;digital	customer privacy	This Privacy Notice will explain how we collect and use Personal Data in accordance with the UK Data Protection Act of 2018,European Union (EU) General Data Protection Regulation (GDPR),Swiss Data Protection Law,etc.	Sales and Distribution;Corporate
HIG.com: Livestock Insurance	https://www.thehartford.com/business-insurance/livestock-insurance	animal;mortality;cattle;hog;swine	livestock insurance	Find a livestock agent on TheHartford.com.	Ethics and Compliance;Leaders;Corporate
HIG.com: Our Leaders	https://www.thehartford.com/about-us/chris-swift	christopher;chris;ceo;leadership;dei;board	about us;hartford leaders;hartford executives	The Hartford Insurance \| About Us \| Christopher J. Swift.	Corporate;Sales and Distribution
HIG.com: Paid Family and Medical Leave Resource Center	https://www.thehartford.com/paid-family-medical-leave	paid family;medical;leave management;regulatory;statutory;self insured;medical leave;paid medical;absence	pfml;absence management	Paid Family and Medical Leave (PFML) programs can vary depending on location. Understand the details and differences of each states program.	Ethics and Compliance;Corporate
HIG.com: Political Engagement	https://ir.thehartford.com/corporate-governance/political-engagement/	pac;lobbying;government;advocacy;legislation;federal;hartford advocates;civic;politics	political engagement	The Hartford Advocates Fund and The Hartford Advocates Federal Fund,our company’s political action committees,are nonpartisan organizations that provide opportunities for employees to participate in the American political process.	Corporate;Sales and Distribution
HIG.com: Producer Compensation	https://www.thehartford.com/producer-compensation	compensation;commission;csr;loan;investment;supplemental;base;quoting;policyholder;policy;holder;delegated;underwriting	producer comp;producer compensation	The Hartford sells its property and casualty insurance products and services through insurance agents and brokers,commonly referred to as Producers. The compensation we pay Producers is designed to encourage them to sell our products,place profitable business with us and provide services to us.	Risk Engineering;Marketing and Communications;Underwriting
HIG.com: Risk Engineering \| IoT Innovation Lab	https://www.thehartford.com/loss-control/iot-innovation-lab	connected devices;smart devices;siri;alexa;sensors;innovation	iot	The Hartford’s IoT Innovation Lab uses connected devices to help predict,prevent,detect and mitigate losses. See how the lab uses data to develop unique insights for customers.	Sales and Distribution;Corporate
HIG.com: Surety & Fidelity	https://www.thehartford.com/commercial-insurance-agents/bonds	quote;bond;nso;rating;surety	1step;1 step	Visit 1StepSurety to get a bond quote,view bond detail,set alerts,print/download forms.	Corporate;Enterprise Data
HIG.com: The Hartford’s Ability Advantage (THAA)	https://www.thehartford.com/employee-benefits/employers	integration;customer service;portal;external;hig.com;claims;leave management;benefits;group benefits;system	ability advantage;thaa	The Hartford’s Ability Advantage helps manage claims,Leave,and benefits administration in a single portal.	Leaders;HIMCO
HIMCO Central	https://thehartford.sharepoint.com/sites/himco-central	himco compliance;himco esg;alpha site;derivative;pmo;landing;portal;central	himco home;himco central;himco landing;himco iconnect;himco org;himco organization	iConnect Home \| The home site and landing page of the HIMCO Organization.	HIMCO;Marketing and Communications
HIMCO: Amy Stepnowski’s blog	https://thehartford.sharepoint.com/sites/blog-amym-stepnowski	himco;executive;elt;blog	amy stepnowski;himco leader	Amy Stepnowski’s blog.	HIMCO;Communities;Corporate
HIMCO: DEI Council	https://thehartford.sharepoint.com/:p:/r/sites/Diversity/_layouts/15/Doc.aspx?sourcedoc=%7B61AE5EDC-604D-4DDE-985D-3BF4FADA21BD%7D&file=HIMCODIStrategicPlan_2021.pptx&action=edit&mobileredirect=true	dei;diversity;engagement;erg;leadership;behaviors;himco;career	himco dei;himco diversity;himco erg;erg himco;ergs himco;himco ergs	Consistent with The Hartford’s goals,HIMCO is committed to building an inclusive and engaging culture where people are respected for who they are,recognized for how they contribute and celebrated for growth and exceptional performance.	Ethics and Compliance;HIMCO
HIMCO: HIMCO Compliance	https://thehartford.sharepoint.com/sites/himco-central/SitePages/HIMCO-Compliance.aspx	regulatory;mnpi;star compliance;investment;guidelines	himco compliance;starcompliance	Compliance policies and procedures.	Tech Support;Restricted Access;HIMCO
HIMCO: IT (Restricted Access)	https://thehartford.sharepoint.com/sites/HIMCOIT	himco;support;technology	himco it	Collaboration site for HIMCO IT Support.	HIMCO;Leaders
HIMCO: Meet the Leadership Team	https://thehartford.sharepoint.com/sites/himco-central/SitePages/HIMCO-Our-Leadership-Team.aspx	third party client;public credit research;alternative nvestments;meet the team;management;reporting;hierarchy	himco leaders;himco executives	Professional backgrounds and roles and responsibilities of HIMCO leaders.	HIMCO;Marketing and Communications
HIMCO: News and Updates	https://thehartford.sharepoint.com/sites/himco-central/SitePages/News-&-Updates.aspx	changes;announcements	himco news;himco updates	News and updates from the HIMCO Communications Team.	Third Party;HR;Employee Benefits
HR: Acclaris	https://www.acclarisonline.com/acclaris/logindisplay.jsp	medical expense;hsa;benefit plan;plan administrator	acclaris	Acclaris provides the services and technology that health plans,benefit consultants and financial institutions rely on to deliver health care and reimbursement accounts to a growing market.	WorkTools;Third Party;Employee Benefits;HR
HR: Adoption Assistance (External)	https://www.cafewell.com/pages/full?id=hartado20	reimbursement;children;child;family;adopt	adopt a child;family adoption;adoption policy	You are eligible for the Adoption Assistance Program if you are an employee of The Hartford,and adopting a child who has not yet attained age 18.	Enterprise Data;Reference;HR
HR: Apprenticeships	https://www.youtube.com/watch?v=b8haNrGrdL8	dna;learning;advancement;jobs;career	apprentice;apprenticeship	Would you like to get a college degree without the loans and start a professional career with a great starting salary? The Hartford Insurance can help make that happen with our Apprenticeship Program.	Employee Benefits;HR;Training
HR: Benefits Resources of The Hartford	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598296236&pagename=HRO%2FPage%2FGeneralContentWrap	well being guide;employee resources;benefits;financial benefits;financial resources;internal benefits;company benefits;benefits at the hartford;benefits package	mybenefits;my benefits;compensation package;total compensation	Homepage of employee Benefits of The Hartford.	Hartford Policies;HR
HR: Bereavement	https://web.yammer.com/main/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiI3MjMxNTQxMjQ4MCJ9/all	death;mourning;grieving;funeral	loss of a loved one;family loss;grief;bereavement;personal loss	iConnect Community dedicated to bereavement,grief,and the mourning process.	Hartford Policies;HR
HR: Breathing Space	https://thehartford.sharepoint.com/SitePages/For-Your-Health.aspx	breathing;mindful;mindfulness;mental;health;meditation	breathing space	Sometimes you just need to take a moment to breathe – to look on the bright side and appreciate the good. Take a timeout to read and share this uplifting content.	Employee Benefits;HR
HR: Bring Together a Great New Hire With a Great Mentor	https://thehartford.sharepoint.com/:b:/r/sites/hr-onboarding/Shared%20Documents/ManagerBuddyGuidelines.pdf?csf=1&web=1&e=21F5LF	mentor;manager training;hiring manager;leadership;training;coaching;retention;engagement;onboarding;employment	buddy	At The Hartford,we believe in making the onboarding experience easier and more meaningful to help new employees get comfortable within our culture and stay passionate about their personal contributions.	HR;Training
HR: Business Identified Skills by Business Group	https://thehartford.sharepoint.com/:x:/r/sites/hr-performance/_layouts/15/Doc.aspx?sourcedoc=%7B96BA8EF0-5A2C-4D74-9427-11C8CA94E266%7D&file=Business%20Identified%20Skills.xlsx&action=default&mobileredirect=true	acumen;decision effectiveness;teamwork;problem solving;risk analysis;emotional intelligence;agility;change management;agile;dei;strategic thinking;innovation;visualization	business skills;identified skills	This file contains critical skills identified by each business area.	HR
HR: Career Catalog \| Operations	https://thehartford.sharepoint.com/sites/CareerCatalog/SitePages/Landing-Page-Operations.aspx	operations;career;development;engagement	career catalog operations	Landing page for operations-based career advancement.	HR;Training
HR: Career Development	https://thehartford.sharepoint.com/sites/hr-learning/SitePages/Career-Development-Model.aspx	spark;erg;job aids;peer;networking;degree;liaison;volunteer;sme;doing;instruction	learn development;grow learn;development grow;learn grow;learn by doing;learn from others;learn through instruction	The Hartford’s Career Development Model.	HR;Hartford Policies
HR: Career Progression and Job Applicant Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598277667&noindex=true&pagename=HRO%2FPage%2FGeneralContent	career;educational assistance;career ladder;job promotion;lateral;internal posting;hiring	development model;career progression;career advancement	Resources and process guidance for career mobility at The Hartford.	HR;Training
HR: Change Management	https://thehartford.sharepoint.com/sites/hr-learning/SitePages/Change-Management.aspx	prosci;adkar;planning;resistance;accelerating;accelerators;action;swot;sponsorship;impact;impacts	change management;managing change	Home of The Hartford’s Change Management Toolkit.	HR;Operations
HR: Check-ins and Feedback	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/CF-Landing.aspx	manager;career;performance;development;feedback;coaching;workday;form;dialog	check-in;check ins	Regular 1-on-1s are a great way for managers and employees to stay connected on productivity and deliverables,and is also an opportunity to discuss progress against goals,behaviors exhibited and employee development.	HR;Training
HR: Coaching and Feedback	https://thehartford.sharepoint.com/sites/hr-learning/SitePages/Coaching-Feedback.aspx	conversation;star;feedback;grow;peer;coaching;hmm;elearning	coaching and feedback;feedback and coaching;career advice;1×1;one on ones	Ongoing coaching and feedback are essential to help us perform at our best. Check out the tools and resources below to sharpen your coaching and feedback skills.	HR;Hartford Policies
HR: Common Leave Events	https://wcsites.thehartford.com/sites/Satellite?c=Page&cid=1444598262649&noindex=true&pagename=HRO%2FPage%2FGeneralContentWrap	short-term;long-term;std;ltd;leave;policy;disability;leave of absence	leave event;common leave	This page has all of The Hartford’s policies on paid time off,Short and Long Term Disability,and Leaves of Absence.	Communities;Hartford Policies;HR
HR: Community Involvement Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295880&pagename=HRO%2FPage%2FGeneralContent	accommodation;nonprofit;public service;civil;volunteer;volunteering;giving;leave;charity;eligibility	paid volunteer;paid time	The Hartford’s employees exhibit exceptional character every day,embracing the opportunity to give back to the communities in which they work and live.	WorkTools;Third Party;Employee Benefits
HR: Commuter Benefits (External)	https://www.cafewell.com/pages/full?id=hartcom20	inter-office shuttle;bus routes;bus schedule;shuttle schedule;order a ride;company transportation;transit	commute;commuting	Transportation resources for Hartford employees.	Hartford Policies;HR
HR: COVID FAQs	https://thehartford.sharepoint.com/sites/RTOFoW/SitePages/Home.aspx	workplace;safety;vaccine;faqs;rto;protocol;cdc;fow;booster;respirator;standards;airborne;reference;covid policies	vaccination information;vaccination policy;vaccine finder;covid;vaccine faqs;virus faqs;pandemic faqs	COVID-19 Employee Information Center with vaccine information resources.	HR;Training
HR: Decision Effectiveness	https://thehartford.sharepoint.com/sites/hr-learning/SitePages/Decision-Effectiveness.aspx	dilemma;conflict;faq;template;glance;rapid;decisionmaker;decision maker;reset;diagnostic	effective decisions;decision effectiveness	Making good decisions is essential to a high-performance culture and individuals who practice effective decision making get things done better and faster. Decision Effectiveness is making high-quality,well-executed decisions in the least amount of time with the right amount of effort.	HR;Communities
HR: Digital Badges	https://thehartford.sharepoint.com/sites/badges	certification;badge program;digital badging	dna badge;enterprise badge;badging certification;badge certification;badging home;badging central;badging iconnect;badging	Information center and process guidance for The Hartford’s Digital Badging program.	HR;Hartford Policies
HR: Digital Badges \| Application Process	https://thehartford.sharepoint.com/sites/badges/SitePages/Application-Process.aspx	digital badges application process;new badge;create badge;request;form	digital badge application;request new badge;digital badging request;new digital badge;new badging	This is the process for applying to create a new badge that does not currently exist.	Communities;HR
HR: Digital Badges \| APPN Ally Badge Program	https://thehartford.sharepoint.com/sites/APPNAlly	digital;badging;erg;asia;pacific	appn	Asian-American and Pacific Island (APPN) Ally badge program.	HR;Communities
HR: Digital Badges \| Badging Dashboard	https://thehartford.sharepoint.com/sites/badges/SitePages/Badge-Dashboard.aspx	badging;dashboard;digital badges	current badge;my badges	Click the Badge Gallery tab to see a list of active badges.	Communities;HR
HR: Digital Badges \| Digital Badging at The Hartford	https://thehartford.sharepoint.com/sites/badges/Shared Documents/DigitalBadgingAtTheHartford.pptx	claims dna;exceptional;year service;years of service;motivation;bronze;silver;achievement;performance;active;blood;hartshares;social responsibility;erg;ally;pride;volunteer	badging overview;digital badges;digital badging	Companies are adopting the use of digital badging to vividly and consistently recognize employees’ major achievements,learning accomplishments,and dedicated participation.	HR;Reference;Communities
HR: Digital Badges \| Inclusion Advocate and Inclusion Champion	https://thehartford.sharepoint.com/sites/Diversity/SitePages/DEI-badges.aspx	dei;badging;erg	inclusion advocate;inclusion champion	This badge will be awarded to individuals who demonstrate a personal commitment to increasing their DEI Acumen and advancing The Hartford’s DEI strategy.	HR;Communities
HR: Digital Badges: ERG Ally Badges	https://thehartford.sharepoint.com/sites/ERG-central/SitePages/ERGAllyBadges.aspx	digital badging;engagement;ally;workday;learning	erg ally;ally badge	Click each badge to be redirected to the appropriate Workday course or Requirements page.	HR;Communities
HR: Digital Badges: ERGs	https://thehartford.sharepoint.com/sites/ERG-central/SitePages/ERGBadges.aspx	employee resource groups;ergs;digital badge	erg badges;erg badging	Diversity,Equity,and Inclusion badges are part of the Digital Badging Program which rovides company-wide recognition for employees significant accomplishments.	Communities;Training;HR
HR: Digital Badges: M365 Badges	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/SitePages/M365-Badges.aspx	user;digital;badge;badging;m365;learning	m365 digital badge	The Customer Experience & End User Training Team provides continuous educational and learning resources for employees to attend,when their time permits.	Communities;HR
HR: Digital Badges: Multi-Generational Ally Badging	https://thehartford.sharepoint.com/sites/MultiGenerationalAlly/SitePages/TrainingHome.aspx	generational;yopros;matpros;erg;ally;digital;badging	multigenerational;multi-generational	This badge is intended for anyone who wants to build Multi-Generational connections through strategic communication,better teamwork,and lead to an improved workplace.	HR;Training
HR: Employee and Manager	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/DEV-Employee-Manager-Partnership.aspx	transparency;skills;experience;capability;development area	employee and manager;manager and employee	Employees and managers each play an important role in making development partnerships work. While an employee drives his/her development,a manager supports an employee developing the skills and capabilities necessary for future success.	HR;Training
HR: Employee Development	https://thehartford.sharepoint.com/sites/Operations-EmployeeDevelopment	career;development;skills;hipo;journey;mentor;employment	employee development	This SharePoint site is was developed for our Hartford Employees you can learn about how YOU can develop here at The Hartford! This site provides background on different organizations within The Hartford and the skills and roles within those organizations.	HR;Reference;Restricted Access
HR: Employee License and CE Tracking (Restricted Access)	https://xchange.reged.com/ctiacom/hartfordsso.aspx	license;certification;employee;job;recruitment;search	employee license;ce tracking	Access to this site is available to employees who are required to track License and/or Certification and/or Continuing Education for specific jobs at The Hartford.	HR;Employee Benefits
HR: Employee Referral: iConnect Home	https://thehartford.sharepoint.com/sites/hr-career/SitePages/Jobs-and-Referrals.aspx	refer;refer a friend;referral;find a job;jobs;search;hiring	job referral;referral bonus;referral program;employee referral;referral home;referral iconnect;refer a friend;refer a family	Bonus earned through candidate referrals for job openings at The Hartford.	HR;Ethics and Compliance;Hartford Policies
HR: Employee Relations: iConnect Home	https://thehartford.sharepoint.com/sites/myER/	relations;report an issue;report content	employee relations home;employee relations connect;employee relations org;employee relations central;myer;my er;er home;er org;er central	Information center and landing page for The Hartford’s Employee Relations Team.	HR;Hartford Policies;Ethics and Compliance
HR: Employee Standards of Performance,Conduct & Arbitration	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444683259227&pagename=HRO%2FPage%2FGeneralContent	ethics;social media;ethical;code of conduct;protocol;behavior;workplace;etiquette;standards;employment;handbook	arbitration;dress code;employee standards;work standards;employee conduct;workplace conduct;office conduct	The policies associated with Employee Standards of Performance & Conduct include: Arbitration,Attendance Management,Close Personal Relationships in the Workplace Policy,Dress Code Policy,Employee Performance and Behaviors Improvement,Social Media,Solicitations,and use of telephone.	HR;Ethics and Compliance;Hartford Policies
HR: Employment Verification	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598294949&pagename=HRO%2FPage%2FGeneralContent	dependents;mortgage;lease;car loan;loan qualification;work number;employment data;dependent coverage;dependent benefits;credit report;worknumber;equifax	employment verification;everify;e-verify;verify employment	There are certain times when you need to have your employment verified,for example,when you apply for a loan or mortgage,buy a new car,or rent an apartment.	HR;Communities;Leaders;Training
HR: EMPOWER Leadership Program	https://thehartford.sharepoint.com/sites/hr-learning/SitePages/Leadership-Empower.aspx	courageous;leadership;talent;dei;elit;hrlt;baf;career;coaching;acumen;talent;model;behaviors	empower	EMPOWER is an enterprise leadership program designed to accelerate readiness and encourage sponsorship of high performing,high potential people of color.	Training;HR
HR: Enterprise Learning	https://thehartford.sharepoint.com/sites/hr-learning	training;courses;course catalog;courseware;portal;landing	enterprise learning;hr learning;hr training;learning program;employee learning	Our goal,as the Enterprise Learning Experience Team,is to inspire employees to succeed in current and future roles to positively impact business results and behaviors through innovative,accessible,and cost-effective learning experiences.	HR;Training
HR: Enterprise Mentoring Program	http://learn/Enterprise_Mentoring/default.cfm	development;networking;performance;peer;coaching;training;support;career;mentee;mentor	mentoring	The Enterprise Mentoring Program offers a confidential and judgment-free environment so that people can ask for advice,share ideas,practice risk taking,try out new skills… all without fear of formal assessment.	HR;Hartford Policies
HR: Family or Medical Leave	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598256239&pagename=HRO%2FPage%2FGeneralContent	health condition;family member;spouse;domestic partner;medical condition;hartleave;hart leave;leave of absence	fmla;medical leave;family leave	Resources and process guidance concerning The Hartford’s family and medical leave policies.	Reference;Corporate;HR
HR: FAQs \| 2022 Employee Engagement Survey	https://thehartford.sharepoint.com/Shared%20Documents/Forms/AllItems.aspx?id=%2FShared%20Documents%2F2022%20Employee%20Survey%20FAQs%2Epdf&parent=%2FShared%20Documents	checklist;faq;process;guidance;instructions;questionnaire;timeline;engagement;feedback;metrics;performance;enablement;ethics;compliance;inclusion;growth and development;well-being;wellbeing;strategic alignment;customer focus;benchmarks;dashboard	hear365;employee survey faqs;hear 365;annual survey faqs;annual employee survey	Each year we depend on candid employee feedback to measure our progress –and identify opportunities for improvement–as we continue to create a workplace environment where you’re inspired to make a positive impact on the people,businesses and communities we serve.	HR;Corporate
HR: FAQs \| 2023 Quarterly Pulse Survey	https://thehartford.sharepoint.com/sites/hr-performance/Shared%20Documents/Employee%20Survery%20Documents/2023%20Quarterly%20Pulse%20Documents/2023%20Employee%20Survey%20FAQs.pdf	questionnaire;feedback;hear365;hear 365;thw	qualtrics;pulse;quarterly survey	The Hartford has transitioned from an annual survey to a quarterly engagement pulse survey approach using our technology partner Qualtrics.	Reference;Training;HR
HR: FAQs \| Assess My Team’s Potential – Talent Risk Ratings (Restricted Access)	https://thehartford.sharepoint.com/sites/hr-performance/managers/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dperformance%2Fmanagers%2FShared%20Documents%2F2022%2D2023%20Overall%20Talent%20Cycle%2FAssess%20Potential%2FPotential%20Talent%20Risk%20Ratings%20Leader%20FAQs%2022%2D23%20FINAL%2Epdf&parent=%2Fsites%2Fhr%2Dperformance%2Fmanagers%2FShared%20Documents%2F2022%2D2023%20Overall%20Talent%20Cycle%2FAssess%20Potential	checklist;faq;process;guidance;instructions;retention;risk and loss;T1-6;compensation;LTI;guidance;tier;engage;retain;hrsc	talent risk ratings;team potential faqs;my team’s potential	Overview and timing of potential Talent Risk Ratings.	Reference;Training;HR
HR: FAQs \| Compensation Planning	https://thehartford.sharepoint.com/sites/hr-performance/managers/SiteAssets/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dperformance%2Fmanagers%2FSiteAssets%2FSitePages%2FHome%2F2022%2D2023%2DWorkday%2DCompensation%2DFAQs%2D%2D%2DFINAL%2Epdf&parent=%2Fsites%2Fhr%2Dperformance%2Fmanagers%2FSiteAssets%2FSitePages%2FHome	checklist;faq;process;guidance;instructions;timeline;merit;bonus;workday;salary;pay;increase;cycle;bump;leader connect;hrbp;leaderconnect;stock;payut	compensation planning;comp faqs;salary review;pay increase	Where,when,and how can managers make compensation recommendations?	HR;Training;EPI
HR: FAQs \| Decision Effectiveness – Answers to Decision Dilemmas	https://thehartford.sharepoint.com/:w:/s/hr-learning/Ed1-b5e_md5MgNxFy3sOeh8BMAU4P6QYyrjc8A0ZYUrpHg?email=marc.solomon%40thehartford.com&e=9Go4Mr	meeting;committee;effectiveness;decision;decisionmaking;decision-making;leadership;consensus;how;process;rapid	raci	Improve your effectiveness by learning how to manage decision-making obstacles. Don’t get stuck. Find the answers to common questions and improve how you Define,Decide and Deliver.	Reference;Training;HR
HR: FAQs \| Development Guidance and Best Practices	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/Development-Item-FAQs.aspx	checklist;faq;process;guidance;instructions;coaching;manager;1x1s;one-on-ones;stretch;conversation;career;goals;skills;talents	development faqs;dev plan faqs	What is a Development Plan (also known as Development Items or Development Goals)?	Reference;Training;HR
HR: FAQs \| Digital Badges	https://thehartford.sharepoint.com/sites/badges/SitePages/FAQs.aspx	checklist;faq;process;guidance;instructions;tokens;competencies;awards;recognition;merit;interns;achievement;council;dna;earn;earning	digital badge faqs;badge faqs;badging faqs	Here you can find answers to commonly asked questions. If you need further help with Digital Badging please post a question in the Digital Badging Yammer Community.	Reference;Training;HR
HR: FAQs \| Employee Check-ins and Feedback	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/CF-FAQs.aspx	checklist;job aid;faq;process;guidance;instructions;self-evaluation;annual evaluation;actions;talent;feedback	checkin FAQs;check-in FAQs	Should I be soliciting feedback for my performance evaluation?	Reference;Marketing and Communications;HR
HR: FAQs \| Flu Shots	https://thehartford.sharepoint.com/Shared%20Documents/Forms/AllItems.aspx?id=%2FShared%20Documents%2FFlu%20FAQ%20Hartford%202022%2Epdf&parent=%2FShared%20Documents	checklist;faq;process;guidance;instructions;health plan;clinic;vaccination;covid;contagious;medical;infected;infection;cdc	flu faqs;shot faqs;influenza	Receiving a flu shot is the best way to prevent flu infection.	Reference;Employee Benefits;HR;Third Party
HR: FAQs \| Gradifi Student Loan Paydown (SLP) Program (External)	https://www.cafewell.com/pages/full?id=hrtstlofaq	checklist;faq;process;guidance;instructions;borrower;refinancing;stafford;perkins;education;loan;debt;tuition;reimbursement;payment	loan paydown faqs;gradifi faqs;gradifi faq	The SLP Program is a new employee benefit where The Hartford helps you pay down your student loans by making a direct contribution towards your qualified student loan debt.	Employee Benefits;Reference;HR
HR: FAQs \| Health Risk Assessment	https://thehartford.sharepoint.com/sites/Health-and-Wellness/Shared%20Documents/Health%20Risk%20Assessment%20FAQs%202023.pdf	health;wellness;personal;FAQ;survey;well-being;nutrition;exercise;heart;mental;physical	health assessment;health risks;health risk;hra	To help you identify and understand your personal health risks,The Hartford is offering an online Health Risk Assessment (HRA) developed by Wellsource.	HR;Training
HR: FAQs \| Individual Goals	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/Individual-Goals-FAQs.aspx	faqs;guidance;cascade;workday;leader;manager;employee;objectives;job aid;admin;analyst	individual goals;work goals	Enterprise guidance indicates Workday Individual Goals be completed in the system by the close of February each year. Note: be advised that Business Leaders and/or HR Business Partners have discretion in setting line of business specific deadlines,confirm the due date with your Leader each year.	Reference;Training;HR
HR: FAQs \| Jobs and Referrals	https://thehartford.sharepoint.com/sites/hr-career/SitePages/job-referrals-faqs.aspx	checklist;faq;process;guidance;instructions;referred;candidate;selection process;candidacy;recruit;skills;hiring bonus;eligibility	referral faqs;candidate faqs;recruitment faqs	What type of candidate does The Hartford target?	HR;Reference
HR: FAQs \| Own My Career	https://thehartford.sharepoint.com/sites/hr-career/SitePages/job-referrals-faqs.aspx	career;resource;job referral;candidate;recruitment;faqs;how;hiring	own my career faqs;career faqs;job faqs;hiring faqs	Q: What type of candidate does The Hartford target? A: We look for candidates who share our values,who are able to identify with The Hartford Behaviors and bring passion to their jobs.	Reference;Training;HR
HR: FAQs \| Performance and Compensation Cycle	https://thehartford.sharepoint.com/sites/hr-performance/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dperformance%2FShared%20Documents%2FPerformance%20Review%2FPerformance%20Review%20Employee%20FAQs%2Epdf&parent=%2Fsites%2Fhr%2Dperformance%2FShared%20Documents%2FPerformance%20Review	checklist;faq;process;guidance;instructions;self-evaluation;performance review;workday;solicit;annual review;hrsc	performance review faqs;self-evaluation faqs;performance and compensation;compensation and performance	Managers copy/paste from the feedback form to the performance form;feedback collected does not automatically populate into Workday performance reviews.	Reference;Training;HR
HR: FAQs \| Reduction in Force	https://thehartford.sharepoint.com/sites/hr-offboarding/SitePages/Reduction-in-Force-FAQs–-Employee.aspx	checklist;faq;process;guidance;instructions;termination;downsizing;elimination;severance;notice period;unemployment	reduction faqs;reduction in force;downsizing faqs;severance faqs	If you are part of a reduction,the Reductions in Force FAQs provide a brief response concerning certain programs.	Employee Benefits;Reference;HR
HR: FAQs \| Rewards and Recognition FAQs	https://thehartford.sharepoint.com/sites/hr-compensation/SitePages/Rewards-and-Recognition-FAQs.aspx	recognition;rewards;performance;contribution;recognize;appreciation;shout out;shoutout;award;teammate;cash;shout-out	reward faqs;recognition faqs;ovation faqs;spot faqs;award faq;award faqs	You can access this link from the iConnect home page under Pay & Benefits > Rewards & Recognition > Recognize a Teammate.	Reference;EPI;HR
HR: FAQs \| Skills Identification	https://thehartford.sharepoint.com/sites/hr-performance/managers/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dperformance%2Fmanagers%2FShared%20Documents%2F2021%2D2022%20Overall%20Talent%20Cycle%2FSkilling%2FSkills%20Identification%20FAQs%2Epdf&parent=%2Fsites%2Fhr%2Dperformance%2Fmanagers%2FShared%20Documents%2F2021%2D2022%20Overall%20Talent%20Cycle%2FSkilling	checklist;faq;process;guidance;instructions;inventory;workday;proficiency;skills;catalog;thw;skills matrix;performance ratings;hrbp	skills inventory;skills identification;identifying skills;skills matrix faqs	One of the new Workday features is the ability for employees to catalog skills and proficiencies. This capability will provide a foundation for a more mobile workforce,inform learning plans,influence workforce strategies,and build upon the capabilities needed for the future.	Reference;Training;HR
HR: FAQs \| Stretch Participants	https://thehartford.sharepoint.com/sites/hr-learning/Shared%20Documents/STRETCH/2023%20STRETCH%20docs/STRETCH%20Participant%20FAQs.pdf	checklist;faq;process;guidance;instructions;strategic thinking;critical thinking;executive communication;career growth;cohort;coaching;commitment	stretch faqs;stretch program;stretch career;stretch training;stretch learning;hr stretch	STRETCH is a customized,intensive learning and development experience that teaches leadership best practices with context provided by our own senior leaders.	HR;Hartford Policies;Reference
HR: FAQs\| Performance Review	https://thehartford.sharepoint.com/:b:/r/sites/hr-performance/Shared%20Documents/Performance%20Review/Performance%20Review%20Employee%20FAQs.pdf?csf=1&web=1&e=TYPUuY	career;evaluation;review;manager;bonus;feedback;compensation;self-evaluation;annual	performance faqs;review faqs	How do I recognize someone for an award?	WorkTools;HR
HR: Federal and State Posting Requirements	https://thehartford.sharepoint.com/SitePages/policy-pages/federal-state-local-law-compliance.aspx	state;posting;federal law;regulatory;countrywide;local;employment;eeo	law posting;labor law;federal posting;state posting;posting requirements	Federal and State Posting Requirements.	Employee Benefits;Third Party;HR
HR: Fidelity NetBenefits	https://login.fidelity.com/ftgw/Fidelity/NBPart/Login/Init?AuthRedUrl=https://workplaceservices400.fidelity.com/NBHome.html	savings;investments;retirement	fidelity investments;net benefits;netbenefits	Access your savings & retirement accounts,view health & insurance benefits,and report a life event.	HR;Training
HR: Find a Sponsor	https://thehartford.sharepoint.com/sites/hr-performance/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dperformance%2FShared%20Documents%2FMentorship%5FSponsorship%2FFind%20a%20Sponsor%2Epdf&parent=%2Fsites%2Fhr%2Dperformance%2FShared%20Documents%2FMentorship%5FSponsorship	sponsorship;mentoring;guide;coaching;development areas;negotiation	mentorship	We all need mentors. Mentors are safe confidants to discuss what you cannot not bring up with your manager or colleagues. A mentor might help you identify your strengths,development or next position.	Employee Benefits;Third Party;HR
HR: Fitness Center	https://mywellnessatwork.fitnessanalyst.com/	yoga;meditation;weight;lifting;aerobics;well-being;fitness;cardio;nutrition;eap	fitness center;workout	From our curated list,pick one measurement you want to improve,either physiological or performance-based. That’s your metric of success. From there,work with a member of our team to collaborate on a plan that’s right for you.	Employee Benefits;Reference;HR;Third Party
HR: Fitness Reimbursement (External)	https://www.cafewell.com/cw3/pages/full?id=hrt_reim22	gym;yoga;martial;fitbit;garmin;peloton;health club;tennis;league;aquatic;pilates	fitness reimbursement	Get Fit and Get Paid: Did you know The Hartford will reimburse employees up to $90 a quarter for your fitness-related expenses?	HR;Hartford Policies
HR: Flexible,Hybrid or Remote Work Program	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598296101&pagename=HRO%2FPage%2FGeneralContent	flexible;hybrid;remote;arrangement;wfh;fwa;policy;ergonomics;process;flextime;home office;workplace	remote work;remote worker;remote policy;remote access	At The Hartford,we recognize the value of work life harmony and offer flexible and remote work arrangements to accommodate the unique needs of our employees and maximize productivity.	HR;Hartford Policies;Training
HR: Flexible,Hybrid or Remote Work Program	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598296567&pagename=HRO%2FPage%2FGeneralContent	remote work;rwp;accommodation;fwa;workplace;hybrid;flexible;manager	manager steps;flexible hybrid;work arrangmenet;arranagement request;fwa manager;manager fwa	Manager steps to consider a flexible,hybrid or remote work arrangement request.	Reference;Hartford Policies;HR
HR: Harassment Policy Training	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598266734&pagename=HRO%2FPage%2FGeneralContent	zero tolerance;discrimination;employee relations;misconduct;disciplinary;workplace;behaviors	sexual;harassment	Here at The Hartford,we strive to create an environment that is positive,energetic,and free of harassment.	Employee Benefits;HR
HR: HartMart	https://thehartford.sharepoint.com/SitePages/HartMart.aspx	merchandise;vendor discount	schwag;hartmart;hart mart;swag	Branded merchandise for business or personal use.	Employee Benefits;Third Party;HR
HR: Health and Wellness (External)	https://www.cafewell.com/cw3	work life balance;wellness;well being;well-being;fitness;benefits	health and wellness;health & wellness;wellness org;wellness organization;wellness home;wellness central;cafewell;café well;emotional health	Check out well-being resources,enroll in programs,and submit fitness-related expenses.	HR;Employee Benefits
HR: Health Savings Account	https://thehartford.sharepoint.com/SitePages/A-New-Way-to-Maximize-Savings.aspx	health savings;health plan;health insurance;health account;benefits;how to;video	hsa;health savings;health account	Video describing the benefits and trade-offs for considering an HSA (Health Savings Account).	HR;Employee Benefits
HR: Hiring at The Hartford (Restricted Access)	https://thehartford.sharepoint.com/sites/hr-hiring	decision tree;job change;talent moves;workday;requisition;hiring manager;pontoon;temporary;labor;beeline;msp;administrative;early career;contractor;role;transfer;internal	company hiring;hartford hiring;hiring hartford;hiring at the hartford;hiring policy;hiring policies	As a manager,building and sustaining a high-performing team is critical to your success.	HR;Hartford Policies;Reference
HR: Holiday Calendar	https://thehartford.sharepoint.com/SitePages/Holiday-Schedule.aspx	holiday;holiday schedule;holiday calendar;days off;holidays;us paid holidays;holiday list;company holidays;india holidays;company holiday;global holidays;paid days off	christmas;thanksgiving;juneteenth;labor day;memorial day;july 4;mlk day;martin luthur;martin luther;king holiday;presidents day;veterans day;black Friday	All eligible employees receive a standard number of holiday hours based on the corporate holiday calendar. For example,in a year with nine corporate holidays,employees will receive 72 holiday hours for the year.	HR;Reference;Restricted Access
HR: HR Hub \| HR4HR (Restricted Access)	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/Organization/HR/sitePages/HRHUB.aspx	portal;landing page;center;home page;hub	hr4hr;hr hub	HR4HR – Formerly known as HR Hub.	HR;Hartford Policies
HR: HR Online	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1150847226941&noindex=true&pagename=HRO%2FPage%2FGeneralContent	benefits;compensation;leave;employment;portal;landing;center;owcs	hr online;hronline	Landing page of HR Online on OWCS (Oracle Web Center Sites).	HR;Training
HR: HR Self-Paced Learning	https://thehartford.sharepoint.com/sites/hr-learning/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dlearning%2FShared%20Documents%2FSite%20Documents%2FSelf%2DPaced%20Learning%20w%2DLinks%2Epdf&parent=%2Fsites%2Fhr%2Dlearning%2FShared%20Documents%2FSite%20Documents	career;development;skills;learning;hr;elearning;module;hmm	self-paced learning;hr learning catalog;hr catalog	Microcourse learning,e-modules,and eLearning HMM course catalog.	HR;Training;Reference
HR: HR Service Center	https://thehartford.sharepoint.com/sites/hr-onboarding/SitePages/HR-Service-Center.aspx	eligibility;hsa;fsa;enrollment;coverage;401k;401(k);fidelity;netbenefits;employment;verification;recruiting;workday;posting;fmla;absence;military;leave;disability;pay;cafewell;chat	hrsc;hr service center;hr sc;service center;hr center;hr help;hr support;hr assistance;hr overview;hr guidance;hr info;hr resources	The HR Service Center,1-877-HR-AT-WORK (472-8967),is your one number to call to reach multiple vendors.	HR;Operations
HR: Hybrid Leadership Learning	https://thehartford.sharepoint.com/sites/hr-learning/SitePages/Hybrid%20Leadership%20Learning.aspx	empathy;vulnerability;coaching;roles;models;self-assessment;wellbeing;well-being	hybrid leadership;hybrid learning	Take this 5-minute self-assessment to understand your strengths and opportunities with these critical hybrid leadership skills.	HR
HR: Job Accommodations	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295545&noindex=true&pagename=HRO%2FPage%2FGeneralContent	disabled;disability;wheelchair;handicap;accommodation;workplace;protocol;hybrid;remote;wfh	ada;job accommodation;workplace accommodation	The Hartford is committed to equal opportunity in all aspects of employment for qualified individuals with a disability.	HR;Leaders;Reference
HR: Job Aid \| Annual Evaluation Process	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/PM-Philosophy.aspx	behaviors;resilience;mindfulness;ratings;career;development;etiqette;leadership	performance hartford;performance the hartford;behaviors and resources	The Hartford’s performance ratings definitions were written to drive transparency,continuous improvement and accelerate our path to exceptional by elevating the company’s performance over time.	HR;Training;Reference
HR: Job Aid \| Defining Performance,The Hartford Behaviors + Resources	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/Annual-Review.aspx	conversation;feedback;self-evaluation;workday;defined goals;checkins;check-ins;achievement;results;behaviors;checklist;job aid;faq;process;guidance;instructions	performance evaluation;annual performance	The annual performance evaluation is an opportunity for managers and employees to discuss progress made against goals,behaviors exhibited,and accomplishments achieved through the year.	Reference;Employee Benefits;HR
HR: Job Aid \| Education Reimbursement Process	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598275971&noindex=true&pagename=HRO%2FPage%2FGeneralContent	checklist;faq;process;guidance;instructions;jobaid;job aide;jobaids;undergraduate;grade;degree;university;college;certification;CPA;CFA;CAIA;CIPM;FRM;PMP;ICAR	reimbursement;reimbursing	The Hartford’s Annual Tuition Reimbursement Amounts.	Reference;Training;HR
HR: Job Aid \| First-Time Managers	https://thehartford.sharepoint.com/sites/hr-onboarding/SitePages/First-Time-Managers.aspx	checklist;job aid;faq;process;guidance;instructions;hiring manager;compensation;workday;leader connect;leaderconnect;star model;grow;coaching;performance;review cycle;self-assessments;timeline;goals;goal-setting;completed reviews	new manager;new managers;first-time manager;first-time managers;first time managers;first time manager	On this page you’ll find the information you need to successfully lead for the first time at The Hartford. Visit the Hiring Manager page for information on your role as a hiring manager.	Reference;Employee Benefits;HR
HR: Job Aid \| Flexible,Hybrid,or Remote Work Program	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598296101&noindex=true&pagename=HRO%2FPage%2FGeneralContent	checklist;faq;process;guidance;instructions;jobaid;job aide;jobaids;arrangement;part-time;full-time;flexible;scheduling;accommodate;accommodation;work life;productivity	flexible work;hybrid employee;remote faqs;fwa faqs;work program	At The Hartford,we recognize the value of work life harmony and offer flexible and remote work arrangements to accommodate the unique needs of our employees and maximize productivity.	HR;Reference;Training
HR: Job Aid \| Moving Talent or Manager Self Service (not via recruiting)	https://thehartford.sharepoint.com/sites/hr-hiring/SitePages/MSS-Landing.aspx	checklist;job aid;faq;process;guidance;instructions;workday;position management;job change;promotion;hrbp;chair;decision tree	manager self service;manager self-service	Vacancies are often filled through recruiting with the job posting process,but in some instances,pre-identified talent may exist that warrants Manager Self Service (MSS) in Workday.	Reference;Employee Benefits;HR
HR: Job Aid \| Our Work Envionment	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598266602&pagename=HRO%2FPage%2FGeneralContent	checklist;faq;process;guidance;instructions;jobaid;job aide;jobaids;respect;trust;authentic;workplace	workplace environment;work environment;office life;workplace cultural	At The Hartford,our culture is built around ensuring you can bring your best self to work. Your unique ideas are valued and help us innovate to better serve our customers.	Reference;Training;HR;Employee Benefits
HR: Job Aid \| PTO Balance Check	https://thehartford.sharepoint.com/SitePages/PTO-Balance-Check.aspx	checklist;job aid;faq;process;guidance;instructions;paid time off;policy;workday;balance;accrual;carryover;carry over;vacation	pto adjusting;adjust pto;eoy pto;correct pto;take pto;review pto	Review your remaining PTO and make a plan to use your time before the end of the year.	Reference;Employee Benefits;HR
HR: Job Aid \| Rewards and Recognition Programs	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1150853125417&pagename=HRO/Page/GeneralContent	checklist;faq;process;guidance;instructions;jobaid;job aide;jobaids;behaviors;continuous improvement;achievement;merit;recognition;award;awards;cash;gift	awards and recognition;recognition and awards	This is an enterprise-wide reward and recognition program for employees to award and recognize each other for living The Hartford Behaviors and contributing to our mutual success.	Reference;Employee Benefits;HR
HR: Job Aid \| Supplemental Payments	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598297957&noindex=true&pagename=HRO%2FPage%2FGeneralContent	checklist;faq;process;guidance;instructions;jobaid;job aide;jobaids;expatriate;reimbursement;relocation;degree;bonus;payment	supplemental payment;supplemental payments	Supplemental payments are cash payments or reporting of taxable cash equivalents (imputed income) awarded to employees that are in addition to regular compensation.	Reference;Training;HR
HR: Job Aid \| The Hartford Behaviors	https://thehartford.sharepoint.com/sites/group-benefits-central/SitePages/Accident-and-Health.aspx	checklist;job aid;faq;process;guidance;instructions;c3;ewsilience;difficult;unconscious;diversity;volunteer;mindfulness;solve it;own it;live it;innovation;thw;continuous improvement	hartford behaviors;learning pathway;learning pathways	The Hartford Behaviors challenge each of us to Be Courageous,Break Through and Better the Experience for our stakeholders and customers,but also for ourselves.	HR;Reference;Ethics and Compliance
HR: Job Aid \| The Hartford COVID Questionnaire	https://thehartford.sharepoint.com/sites/LearningMedia3/published3/2022_Covid_Reporting/Covid%20Questionnaire%20Job%20Aid.pdf	survey;questionnaire;illness;virus;health;check;status;remote;archer;workplace;checklist;job aid;faq;process;guidance;instructions;test positive;symptoms;archer;illness;remote;close contact;submission	covid checkin;covid check-in;covid-related;report covid	Review this job aid for the new automated reporting tool for reporting a Covid-related illness or exposure.	Reference;Training;HR
HR: Job Aid \| Tips for Writing an Effective Self-Evaluation	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/PM-Tips-for-an-Effective-Self-Assessment.aspx	checklist;job aid;faq;process;guidance;instructions;grounding;goals;behaviors;assessment;impact;interactions;stretch assignments;coaching conversations;workday;stakeholders;peers;business partners;achievements	self-evaluation;self evaluation;self-assessment;self assessment	Get grounded by reviewing your goals and The Hartford’s Behaviors.	Reference;Training;HR
HR: Job Aid \| Where to Start?	https://thehartford.sharepoint.com/sites/hr-hiring/SitePages/Where-to-start.aspx	checklist;job aid;faq;process;guidance;instructions;recruiting;talent;requisition;hiring manager;temporary labor;temp;beeline;supplier management;contractor;labor	team opening;open position;hiring process	Do you have an opening on your team? Have a conversation with your manager and HRBP to determine if you can reallocate work and absorb on your team,or considering tackling the work differently.	Reference;Training;HR
HR: Job Aid \| Your Employee’s First Week	https://thehartford.sharepoint.com/sites/hr-onboarding/SitePages/Your-Employee%27s-First-Week.aspx	checklist;job aid;faq;process;guidance;instructions;benefit enrollment;31 days;hire date;timekeeping;pto;workday;i-9;hybrid;remote;arrangements;coaching;schedule	employee expectations;first week;onboarding process	Set working expectations and reinforce completion of Benefit Enrollment.	Reference;Training;HR
HR: Job Aid \|Check-in Fact Sheet	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/Check-In-Fact-Sheet.aspx	checklist;job aid;faq;process;guidance;instructions;workday;1x1s;one-on-ones;mentor;mentee;coaching;feedback;development;career	checkin facts;facts about check-ins;check-in facts;check-in fact	Regular check-ins allow managers and employees to stay connected on productivity and deliverables.	Reference;Training;HR
HR: Job Aid \|Skills and Development	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/Skills-and-Development-Landing.aspx	checklist;job aid;faq;process;guidance;instructions;workday;mentorship;guidebook;technical ability;empathy;interpersonal;active listening;leadership;data analysis;agile;skills;career;sponsorship	skills and development;development skills;job skills;career development	The Hartford supports career development and is dedicated to continuous learning.	HR;Third Party
HR: Job Postings	https://wd5.myworkday.com/thehartford/d/task/3005$4482.htmld	openings;job postings;internal posting;jobs;full-time;part-time;available positions;find jobs	jobconnection;job connection	Workday listing of current job openings at The Hartford.	HR;Training
HR: Job Quest	https://thehartford.sharepoint.com/sites/JobQuest/SitePages/JobQuestHome.aspx	career;development;skills	jobquest;job quest	Job Quest is a structured program designed to assist employees with exploring new job opportunities by pairing up Explorers with Guides based on future job interests.	HR
HR: Job Quest: Explorer and Guide Roadmap	https://thehartford.sharepoint.com/sites/JobQuest/SitePages/ExplorerGuideRoadmap_E_G.aspx	journey;exploration;passport;program;orientation;workday;recruitment;openings;hiring	jobquest explorer;explorer and guide;guide roadmap;jobquest roadmap	The Roadmap provides all the tools,resources and guidance needed to successfully complete the Job Quest program without getting lost along the way. Explorers and Guides work collaboratively by reviewing guidelines.	HR
HR: Job Quest: Explorer Passport	https://thehartford.sharepoint.com/sites/JobQuest/SitePages/ExplorerPassport_E.aspx	explorer passport;job quest explorer passport;faqs;instructions;process;hiring;recruitment	create passport;update passport;leader sign-off	How to create,update passport and obtain leader sign-off.	HR;Hartford Policies;Ethics and Compliance
HR: Jury Duty Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295860&noindex=true&pagename=HRO%2FPage%2FGeneralContent	jury;jurist;citizen;public;legal;justice	jury duty;serving on a jury	The Hartford is a proponent of community service and civic responsibility,as another way to apply our passions and serve a greater purpose. That is why we encourage employees to serve on jury duty when summoned.	HR;Hartford Policies
HR: Manager Access to Employee Voice Mail,Email or Systems	http://i-library.thehartford.com/HR/AuthFormMangrAccessRequests.pdf	authorization;access;loa;thip;voicemail;employees;manager;ethics;employee relations;request;privacy;form;employee information;protocol;termination;employment	manager access;employee records	Manager access requests to employee voicemail,email,or systems.	HR;Hartford Policies
HR: Manager Steps to Consider a Flexible,Hybrid or Remote Work Arrangement Request	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598296567&pagename=HRO%2FPage%2FGeneralContent	flexible work;remote work;hybrid work;work from home;work remotely;hybrid employee;work request;manager fwa;fwa request;fwa requests	flextime;fwa	Manager steps to consider a flexible,hybrid or remote work arrangement request.	HR;Training
HR: Mentoring Guidebook	https://thehartford.sharepoint.com/sites/hr-performance/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dperformance%2FShared%20Documents%2FMentorship%5FSponsorship%2FMentoring%20Guidebook%2Epdf&parent=%2Fsites%2Fhr%2Dperformance%2FShared%20Documents%2FMentorship%5FSponsorship	success;plan;prepare;mentor;mentee;career;skill;knowledge transfer	mentors;mentoring guide	Successful career growth through mentoring.	HR;Hartford Policies
HR: Military Leave Policy	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598285266&pagename=HRO/Page/GeneralContent	military;armed services;uniformed service;army;navy;air force;leave of absence;hartleave;hart leave;public service;civil;patriotism;national guard	military leave;military faqs;armed services	We believe those who serve in the military fully embody The Hartford’s core values of teamwork,integrity,discipline,focus,diversity and winning spirit.	Employee Benefits;Hartford Policies;HR
HR: My Wellness at Work Employee Assistance and Work/Life Program	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598287548&noindex=true&pagename=HRO%2FPage%2FGeneralContent	abuse;alcohol;caregiving;caregiver;care giver;care giving;marriage;legal services;life change;support network;mental health;parenting;childcare;optum;counseling;divorce;support;services	employee assistance;employee support;eap	Your EAP and Work/Life Benefits offer a wide range of assistance and support for counseling services,financial advice,eldercare,and more.	HR;Employee Benefits
HR: My Wellness at Work Nutrition Services	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598296781&pagename=HRO%2FPage%2FGeneralContent	diet;food;benefit;wellness;health;intolerance;dietary;meanl planning;prenatal;behavior	nutrition services;diet counseling;nutrition home;nutrition iconnect	Nutrition counseling services are available to all employees at no charge. These services include individual assessments,meal planning,and weight management programs.	Hartford Policies;HR
HR: Nursing Mothers Employee Resources	https://thehartford.sharepoint.com/:b:/r/sites/iConnect/LifeAndCareer/Health-and-Finances/Shared%20Documents/Nursing%20Mothers%20Resource%20Guide%20December%202019.pdf	newborn;infant;new mothers;nursing mothers;maternity	nursing;breastfeeding;breast feeding	Here is the nursing mothers resource guide.	HR
HR: Onboarding	https://thehartford.sharepoint.com/sites/hr-onboarding	new employees;new hires;hiring;90 days;ninety days;orientation;first time	onboard central;on boarding org;iconnect onboarding;on board home;onboarding home;onboarding iconnect	This is the place to find the tools and resources you need to ensure the best possible onboarding experience,whether you are a new employee,a hiring manager or serving as a buddy/mentor.	HR;Restricted Access
HR: Operations (Restricted Access)	https://thehartford.sharepoint.com/sites/HROperations	human resources;operations;portal	hr operations;hr ops	Portal and process guidance for HR Operations teams.	Hartford Policies;HR
HR: Organ and Bone Marrow Donation Leave Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444684096371&pagename=HRO%2FPage%2FGeneralContent	donor;leave;policy;medical;family;healthcare;volunteer	organ donor;marrow;organ donation;donated organ	Eligible employees may take up to five business days of paid leave for bone marrow donation or 30 business days of paid leave for organ donation in any one-year period.	HR;Marketing and Communications
HR: Own My Career	https://thehartford.sharepoint.com/sites/hr-career	jobs;openings;personal brand;networking;performance;careers;my careers;promotion;promotion guidelines;career development;career training;performance review;career portal;featured;hiring	own my career;ownmycareer;career org;career home;career iconnect	Cultivating a successful and fulfilling career is a journey filled with many valuable experiences. This site provides an array of tools and resources to help you develop along the way. Ready. Set. Grow.	HR;Hartford Policies
HR: Paid Time Off (PTO)	https://wcsites.thehartford.com/sites/Satellite?c=Page&cid=1444683258705&pagename=HRO%2FPage%2FGeneralContent	accrue pto;borrow pto;sell pto;carry over;amount of pto;calculating pto;using pto;unused pto;general pto;negative pto	pto	PTO overview and process guidance on The Hartford’s Paid Time Off policies.	HR;Hartford Policies
HR: Parent Leave Expectations	https://thehartford.sharepoint.com/sites/group-benefits-central/STD Product Information/Parental Leave Maternity – Paternity Leave Guiding Expectations Final.docx	disability;pregnancy;childbirth;parental;bonding;leave;guidance;eeoc;equitable;child birth;fmla	parental bonding;pregnancy disability;childbirth disability	This document addresses the differences between leave for Disability Due to Pregnancy/Childbirth and Parental Bonding Leave.	HR;Hartford Policies
HR: Parental Leave Policies	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295169&noindex=true&pagename=HRO%2FPage%2FGeneralContent	maternal;paternal;adoption;new family;personal time	pregnant;maternity leave;paternity leave;paid parental;parental leave	It is The Hartford’s policy to provide a paid leave of absence to employees who desire to bond with and care for a new child following a birth,adoption,placement for adoption,or surrogacy.	HR;Employee Benefits
HR: Performance & Compensation Philosophy	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1150853248447&pagename=HRO/Page/GeneralContent	compensation;incentive;bonus;tier;salary;performance;pay	pay for performance;performance bonus;comp package;comp plan	Review elements of pay,including performance reviews and bonuses.	HR;Training
HR: Performance and Development: iConnect Home	https://thehartford.sharepoint.com/sites/iConnect/LifeAndCareer/Performance-and-Development/SitePages/Performance-and-Development.aspx	coaching;performance development;development plan;evaluation;check-in;mentor;feedback	performance home;p&d home;performance and development home;performance review;performance iconnect;p&d iconnect;performance and development iconnect;performance central;p&d central;performance and development central;performance org;p&d org;performance and development org;performance organization;p&d organization;performance and development organization	As a valued employee,there are a number of resources at your fingertips to help drive your performance every day. This site provides information on the overall performance cycle.	HR;Training
HR: Performance Results	https://thehartford.sharepoint.com/sites/hr-performance/SitePages/PM-Philosophy.aspx#results	resilience;bias;thw;standards;courageous;globoforce;feedback;pathways;difficult;courageous;feedback	performance results;performance definitions	The Hartford’s performance ratings definitions were written to drive transparency,continuous improvement and accelerate our path to exceptional by elevating the company’s performance over time.	HR;Hartford Policies
HR: Personal Leave Of Absence Policy	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598296000&pagename=HRO/Page/GeneralContent	leave;personal leave;personal absence;unpaid leave;leave of absence	personal leave of absence;absence policy;leave policy;absence faqs	At The Hartford,we understand that sometimes you need a little extra time to recharge and support employees in their pursuit of work life balance,provided there is no negative impact on the business.	HR;Hartford Policies
HR: Recruitment,Selection and Development Policies and Guidelines	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444683271251&pagename=HRO%2FPage%2FGeneralContent	openings;job postings;rehire;referral;internship;career;hiring	recruitment;selection faqs	The policies associated with Recruitment,Selection and Development include: Career Progression and Job Posting,(Job posting,background investigations,Immigration & relocation),Applying the policy as a manager,Employee Reference Requests,and Rehired Employee Policy.	Employee Benefits;HR
HR: Redeem an Award	https://cloud.workhuman.com/store/#!hartford	electronics;fashion;household;travel;sports;recreation;outdoor;gifts;incentives;awards	redeem	Turn your awards into something amazing!	HR;Hartford Policies
HR: Remote Work Expense Reimbursement and Travel Information	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598297052&pagename=HRO%2FPage%2FGeneralContent	business travel;state travel;nonresident;non-resident;onsite;primary office;interoffice;work location;office location;reporting;financial	etravel;expense system;business expenses;travel reimbursement;reimbursing travel	Overview and process guidance for The Hartford’s expense reimbursement and travel policies.	Ethics and Compliance;HR;Hartford Policies
HR: Retaliation-Free Workplace Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295368&pagename=HRO%2FPage%2FGeneralContent	compliance;misconduct;workplace;ombudsperson;ombudsman;revenge;harassment;behaviors;protocol;good faith;inappropriate	retaliation-free;intimidation;unethical;safe space	The Hartford prohibits any form of retaliation or intimidation against employees who report good-faith concerns of discriminatory,harassing or unethical conduct,or who participate in investigations of such conduct.	HR;Hartford Policies
HR: Return to Work Program	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295525&pagename=HRO%2FPage%2FGeneralContent	fmla;ada;hartleave;transitional work;job accommodations;reasonable accommodations;regulatory;rtw;leave of absence	twap;rtw program;return to work program;return to office faqs	The Hartford strives to assist employees to return to work at the most appropriate date after an illness or injury.	HR;Training
HR: Self-Paced Learning Catalog	https://thehartford.sharepoint.com/sites/hr-learning/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fhr%2Dlearning%2FShared%20Documents%2FSite%20Documents%2FSelf%2DPaced%20Learning%20w%2DLinks%2Epdf&parent=%2Fsites%2Fhr%2Dlearning%2FShared%20Documents%2FSite%20Documents	catalog;inventory;courses;learning;modules;elearning;e-learning;career	self-paced	Types of self-paced learning includes elearning,HMM,and Microcourse Learning.	HR;Hartford Policies
HR: Setup of Your Home Office	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598297031&pagename=HRO%2FPage%2FGeneralContent	remote work;rwp;ergononics;setup home;set-up home;accommodation;fwa;workplace;nybrid	remote office;office setup;ergonomic faqs	Please use the tools and resources provided to help you ensure the set up of a designated safe and secure remote work space.	Training;HR;Third Party
HR: Spark (External)	https://hartford.myhbp.org/lde/welcome	harvard;online;learning;training;mentor;skills;development;b school;mba	harvard b-school;harvard business school;spark;harvard bschool	Master new business skills your way.	Hartford Policies;HR
HR: Special Exempt Compensation Policy	https://thehartford.sharepoint.com/sites/hr-compensation/SitePages/Special-Exempt-Policy.aspx	overtime;cash award;base salary	special exempt;compensation policy	Explanation of the Special Exempt Compensation Policy.	Hartford Policies;Training;HR
HR: Employee Compensation	https://thehartford.sharepoint.com/sites/hr-compensation	total rewards;trs;isp;salary;bonus;paycheck;comp;package	employee comp;employee compensation;company comp;company compensation	Employee compensation is important. It not only drives and rewards performance,it also helps ensure you can keep living your passion. And when you’re strong,we become stronger.	Hartford Policies;Training;HR
HR: Stigmatizing Language	https://thehartford.sharepoint.com/SitePages/Stigmatizing-Language-Series.aspx	ageism;body;mental;health;esteem;disability;orientation;sexual;gender;dei	stigmatizing	This series explores key topics and the language used to describe them,focusing on how we can all take action to reduce stigma and prejudice and enact positive change.	Employee Benefits;HR
HR: Stock Incentive Plan	https://thehartford.sharepoint.com/:b:/r/sites/hr-compensation/Shared%20Documents/2020%20Stock%20Incentive%20Plan%20Prospectus.pdf	isp;hig;stock;purchase;stock options	stock incentive;hig stock;stock purchase	Stock incentive plan documentation.	HR;Ethics and Compliance;Hartford Policies
HR: Submit a Request to Employee Relations	http://archer.thehartford.com/apps/ArcherApp/Home.aspx?workspaceId=-1&requestUrl=..%2fGenericContent%2fRecord.aspx%3fid%3d0%26moduleid%3d589#	employee relations;concern;issue;harassment;confidential;sensitive;employee;employment;archer;fml;std;violence;threaten;crisis;intervention;conflict	er request;contact er;contact employee relations;workplace reporting	Contact Employee Relations to initiate a consultation.	HR;Training
HR: Summer Internship Program	https://thehartford.sharepoint.com/sites/interns	interns;hiring;hired;sip;internship	summer internship;summer interns;internship program;hr intern;intern hr	Collaboration site for current interns at The Hartford.	HR;Training;Restricted
HR: TalentConnect (Restricted Access)	https://thehartford.sharepoint.com/sites/TalentConnect	resourcing;engagement;skills;learning;compensation;termination;workday;job aids;performance;coaching;feedback;leave events;iemployee relations;offboarding	talent connect;talentconnect	Attracting,retaining and developing talent helps our company be successful. As a manager,you help define your employees’ experience with The Hartford. Use the information on Talent Connect to resource,engage and lead your team – and develop yourself as a leader,too.	Hartford Policies;HR
HR: Offboarding	https://thehartford.sharepoint.com/sites/hr-offboarding	retirement;termination;voluntary;departure;resign;terminated;workplace;employment	voluntary termination;termination checklist;offboarding;off-boarding;leaving the hartford	Resources for employees leaving The Hartford.	Employee Benefits;HR
HR: Termination and Investments	https://thehartford.sharepoint.com/sites/hr-offboarding/SitePages/Termination-and-Investments.aspx	profit sharing;termination;severence;repay;401k;stocks benefits;my 401k plan;my stock options;investment programs;hartford isp;contribution;matching;non-elective;fidelity;isp	planco;company match;retirement match;company contribution;retirement;investment and savings plan;stock purchase plan	Depending upon your age,years of service,or perhaps your specific hire date,there are certain investment outcomes that you should consider at termination.	HR;Hartford Policies
HR: The Hartford Behaviors	https://thehartford.sharepoint.com/sites/iConnect/LifeAndCareer/Performance-and-Development/The%20Hartford%20Behaviors/sitePages/default.aspx	break through;hartford behaviors;etiquette;protocol;standards;workplace	be courageous;better the experience;courageous conversations;behavior	Behaviors that crystalize The Hartford workplace culture and code of conduct.	HR;Hartford Policies
HR: The Hartford’s Workplace Policies	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598256469&pagename=HRO%2FPage%2FGeneralContent	handbook;hr;workplace;portal;standards;employment	workplace policies;hartford policy;hartford policies;employment guide;employee handbook;policy directory;hr policy;hr policies;working at the hartford	Policies provide guidance in adherence to required workplace standards,driven by company values. Human Resources policies strive to motivate positive,productive and ethical behavior among employees at all levels of the organization.	HR;Hartford Policies
HR: The Ombudsperson – Confidential Guidance	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598266769&pagename=HRO%2FPage%2FGeneralContent	confidential;employee relations;retaliatory;misconduct;advice;ethics;ethical;safe space	ombudsman;ombudsperson	The Ombudsperson offers employees a safe place to seek confidential guidance concerning work place issues without fear of retaliation.	HR;Hartford Policies
HR: Time to Take Care of You	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598296080&noindex=true&pagename=HRO%2FPage%2FGeneralContent	eap;pto;holidays;nursing;bereavement;my benefits;my benefit;my benefit information;employment;hartford employees;hig employees	internal benefits;company benefits;benefits package;hartford benefits;benefit elections;take care;time to take	Overview of employment benefits at The Hartford.	Employee Benefits;HR
HR: Timekeeping Policies	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598291665&pagename=HRO/Page/GeneralContent	exempt;non-exempt;schedule pto;schedule time;recording time;time entry;pto request;pto approval;approve pto;vacation;vacation tool;report vacation time;time away;my vacation;vacation policy;vacation accrual;vacation carry over;vacation days;book time off;time off reporting;absence	schedule an absence;timekeeping;time keeping	We appreciate the time you put in at The Hartford,and in order for us to pay you for all of your hard work,it’s essential that you track your time in the Workday Time and/or Absence Applications.	HR;Reference
HR: Tips for Applying for an Internal Role	https://thehartford.sharepoint.com/:b:/r/sites/hr-career/Shared%20Documents/Tips%20for%20Applying%20to%20an%20Internal%20Role%20(4).pdf	internal;hiring;job;position;opening;hartford jobs;workday;career;performance	innersourcing;internal hire;jobs for employees;internal jobs;internal postings;internal placement;internal position	As you explore the Career Application in Workday for new opportunities to continue or expand your career at The Hartford,this resource may provide some insight into things to consider ahead of applying and what to expect during the application process.	Employee Benefits;HR
HR: Tuition Reimbursement Program	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598275951&noindex=true&pagename=HRO%2FPage%2FGeneralContent	training;certification;educational asssistance;student aid;pay to learn;career path;educational expense;university discount;college discount;student loan	tuition;degree program;it certification;degree development;tuition reimbursement;reimbursing tuition	Reimbursement guidelines for The Hartford’s annual tuition reimbursement program.	HR;Hartford Policies
HR: W-2 State and Federal Tax Forms	https://hronline.thehartford.com/cs/Satellite?c=Page&cid=1444598265084&pagename=HRO/Page/GeneralContent	tax statement;earnings;taxes;irs;filing	w-2;w2;wage and tax	Your Wage and Tax Statement (Form W-2).	Hartford Policies;HR
HR: Work Disruption Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598295980&noindex=true&pagename=HRO%2FPage%2FGeneralContent	eap;emergency;disaster;cat event;catastrophe;closure;safety;resiliency;bro	work disruption;disruption policy;workplace disruption;disruption event	At The Hartford,we care about the safety and well-being of our employees. We understand that during periods of extreme weather,significant business interruption or other emergency conditions,employees may not be able to perform their usual work duties.	Employee Benefits;Third Party;HR
HR: Workday	http://workday.thehartford.com/	work day;hr system;hr app	workday	Workday is the enterprise home of The Hartford’s Human Resources.	HR;Employee Benefits
HR: Workday \| Refer a Candidate	https://wd5.myworkday.com/thehartford/d/task/2997$6500.htmld	recruitment;opening;posting;hiring	referral;candidate	Submission form for referring job candidates.	HR;Hartford Policies
HR: Your Pay	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598264949&pagename=HRO%2FPage%2FGeneralContent	compensation;timesheet;pay day;direct deposit;payroll;pay slip;pay stub;my paycheck	pay;paycheck;pay check;pay period	Payroll schedules and quick reference links.	Tech Support;iConnect;Reference
HR: Talent and Employee Experience	https://thehartford.sharepoint.com/sites/ETS/SitePages/NEW-Talent-and-&-EE-Experience.aspx	resignation;job aids;hrbp;qbr;comp decision;sourcing;leadership;diversity;contractor;hiring	employee experience	Candidate management,dispositioning updates,recruitment,and acknowlegement letters.	HR;Hartford Policies
iCoE: Acronyms Anonymous	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Acronyms-Anonymous–The-iConnect-Search-Finds-a-Common-HIG-Language.aspx	glossary;industry terms;insurance;thesauras;dictionary;terminology;keywords	acronyms anonymous	The iConnect Search finds a common HIG language.	Tech Support;iConnect
iCoE: Add a Search Bookmark	https://apps.powerapps.com/play/3f4ecb04-1a75-4c10-a8b9-800ca18102a3?tenantId=a311fc62-83f4-45f0-9502-1bb2247d4c8d	enterprise search;search improvement;top results;search results;social bookmarking;power app;power platform;crowdsourcing;keywords	bookmarks;add a bookmark;add bookmarks;add search	The Search Bookmarks Power App enables colleagues to submit their own search bookmarks in order to broaden access to sites worth visiting and other valued information assets.	Tech Support;iConnect
iCoE: Closing Knowledge Gaps at The Hartford	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Addressing-The-Hartford%27s-Knowledge-Gaps.aspx?web=1	enterprise search;keywords;use case;search discovery;discovery search;migration;metadata;delta;serendipitous;blind spot;blindspot	knowledge gap;knowledge gaps;missing data;missing info;missing information	Many of us have experienced a frustration thats entirely too repeatable: Searching for a site,video,image,spreadsheet,presentation,or resource-rich artifact from a past project or collaboration thats nowhere to be found. HELP!	iConnect;Training
iCoE: Community Manager Training Program	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Coming-to-a-Yammer-Group-Near-You–Community-Manager-Coaching.aspx	yammer;communities;admin;esn;learning;workday;curriculum;intervention;newsfeed;member;etiquette;engagement;retention;m365;social media;badging	community manager training;cmt program	Overview of Community Manager Training Program for Yammer Group Administrators.	Tech Support;Training;iConnect
iCoE: Configuring Modern Site Architecture and Navigation	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Configuring-Your-Modern-Site-Architecture-and-Navigatio.aspx	iconnect coe;design;web;navigation;modern;sharepoint;tips;meganav;mega nav	site navigation;iconnect navigation;sharepoint navigation	iConnect COE guidance on building out iConnect site families and site navigation.	iConnect;Training
iCoE: FAQs \| Blogging at The Hartford	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/FAQ-Blogs.aspx	publishing;esn;blogosphere;iconnect coe;how;process	blogs iconnect;blogging hub	iConnect COE overview of blog request,creating posts,and managing your blog site.	iConnect;Reference;Tech Support
iCoE: FAQs \| Directory of iConnect FAQs	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Listing-Migration-FAQ.aspx	blog;publishing;administrator;governance;yammer;training;support;user profile;migration	iconnect faqs list;iconnect list of faqs;faqs directory	Frequently asked questions about building and running M365-based iConnect services and applications.	Reference;iConnect
iCoE: FAQs \| iConnect Site Administrators	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/FAQ-Power-Users.aspx	iconnect coe;publishing;site admin;sharepoint;tips;m365;security;permissions	iconnect admin;iconnect site manager	iConnect COE overview on managing your iConnect permissions,applications,and post-migration modernizing of M365 publishing features.	Reference;Training;Tech Support
iCoE: FAQs \| iConnect Training and Support	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/FAQ-Training-and-Support.aspx	checklist;faq;process;guidance;instructions;hours;help;helpdesk;techexpress;support;onedrive;brainstorm;mte	iconnect consulting;iconnect training;iconnect learning	The iConnect App Team is part of the Tech Express SharePoint calls. They’re hosted from 11a-1p ET Tuesdays and Thursdays.	iConnect;Tech Support;Reference
iCoE: FAQs \| My Profile Card	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/FAQ-User-Profiles.aspx	workphone;contact;address;job title;photo;portrait;contact information;phone;professional;manager;details;tips;iconnect coe	employee profile;user profile;my profile;iconnect profile;profile faqs;profile cards;profile job aide;external phone;change cell;change mobile	iConnect Search enables an intuitive and modern experience for finding someone at The Hartford.	Reference;iConnect
iCoE: FAQs \| Yammer	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/FAQ-Yammer.aspx	notifications;favorites;follows;topics;faqs;iconnect coe	yammer faqs	iConnect COE guidance on Yammer notifications,favorites,follows,topics,and running iConnect as a Yammer Group Administrator,a.k.a. Community Manager.	iConnect;Tech Support;Reference
iCoE: iConnect 365 Glossary \| 2023 Edition	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/iConnect-365-Glossary.aspx	microsoft;reference;learn publishing;iconnect FAQs;sharepoint faqs;yammer faqs;blogging;admin;power user;architecture;power platform	iconnect glossary;m365 glossary;sharepoint glossary;sharepoint terms;m365 terms;m365 directory;sharepoint directory	A-Z lookup of all M365 FAQs relating to SharePoint publishing,VIVA engage (Yammer),enterprise search,and managing your SharePoint sites.	iConnect;Tech Support;Training
iCoE: iConnect Application Development	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/AppDev-Service-Description.aspx	software;development;framework app;m365;modern;design;custom apps;webparts;services;iconnect coe;appdev	iconnect app development	The M365 cloud has brought us a modern application development platform built on ReactJS and Typescript,with plenty of 3rd-party integration opportunities.	Training;iConnect
iCoE: iConnect COE Events	https://thehartford.sharepoint.com/sites/iconnect-coe/_layouts/15/Events.aspx?ListGuid=1d44c366-cd15-4013-b12c-deb3be4f7a59&AudienceTarget=false	events;learning;forum;sharepoint;showcase	iconnect coe learning;iconnect coe events	Event and training calendar for iConnect Center of Excellence	iConnect;Tech Support
iCoE: iConnect Enterprise Search Services	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Search-Service-Description.aspx	enterprise;search;engine;m365;sharepoint;services;iconnect coe;icoe	iconnect search;sharepoint search	iConnect COE overview of iConnect Search Services and recent publications on iConnect Search updates and best practices.	iConnect;Training
iCoE: iConnect Popularity and Engagement Analytics	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Site-Analytics.aspx	site usage;metrics;m365;reporting;sharepoint;iconnect coe;employee engagement;page analytics	iconnect analytics;sharepoint analytics;popularity;page analytics	There are two primary ways to obtain web analytics for your SharePoint online sites,Site Usage and Page Analytics.	iconnect;Reference
iCoE: iConnect Profile Card Editor	https://thehartford.sharepoint.com/SitePages/app-pages/profile-editor/iConnect-Profile-Card-Editor.aspx	contact;information;identity;employee;details	card editor;edit your profile;profile editor	Update your iConnect Profile.	Tech Support;Training;iConnect
iCoE: iConnect Publishing Services	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Publishing-Service-Description.aspx	services;enterprise;modern;design;migration;organizations;communities;sharepoint;iconnect coe;icoe	sharepoint publishing;iconnect coe publishing	The iConnect COEs aim is to design and teach how to relay important information in an interesting format.	iConnect;Tech Support;Training
iCoE: Job Aid \| Advanced Searching in iConnect	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Job-Aide-.aspx	truncation;stemming;searching;techniques;tips;how;query	advanced search;search syntax;search operators;boolean	This job aid for iConnect Search includes a set of advanced search commands used in familiar business cases.	iConnect;Tech Support;Training
iCoE: Job Aid \| Advanced Searching in iConnect	https://thehartford.sharepoint.com/sites/blog-curt-stone/SitePages/Add-Members-To-Yammer-Community-From-A-List.aspx	power automate;m365;power apps;coe;support;sharepoint;flow;email;distribution;engage;yammer;dynamic	add members	In the event that you already have a list of people who are a part of your community before you’ve launched a new Yammer community,this Power Automate tip will allow you to upload them into your Yammer community.	Communities;Tech Support;Training
iCoE: Job Aid \| Preparing for Your Organization Hub	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/iConnect-2023–Preparing-for-Your-Organization-Hub.aspx	inventory;site assets;tools and policies;bookmarks;lob;department;org;organization;landing page;central;site family;navigation	hub architecture;iconnect hob;hub search;hub navigation	This guide aims to create a launch preparation checklist for transitioning of your iConnect landing page and site family to a dedicated,self-contained hub.	iConnect;Tech Support;Training
iCoE: Jobaid \| Preparing for Your Organizational Hub	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/iConnect-2023–Preparing-for-Your-Organization-Hub.aspx	organization;lob;line of business;architecture;search;navigation	iconnect hub;hubification;org hub;organizational hub;org intranet	This guide aims to create a launch preparation checklist for transitioning of your iConnect landing page and site family to a dedicated,self-contained hub.	iConnect;Tech Support
iCoE: Learning Power Automate	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/iConnect-COE-Kicks-off-Fall-With-New-Showcase-and-Video-Series.aspx	power platform;workflow;iconnect coe;m365;self service;icoe;showcase;event;video;opt-in;subscription	notification engine	Curt Stone explores gains to targeted and effective communications through the use of Power Automate. Curt shows us how the iConnect Notification Engine will provide clearer focus,greater involvement,and ultimately impact through subscription-based alerts across our publishing assets.	iConnect;Tech Support;Training
iCoE: Rebuilding Your Classic Migration Pages in Modern	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Rebuilding-Your-Classic-Migration-Pages-in-Modern.aspx	tiles;design;hero;webpart;page details;sharepoint;migration;site families;site library;tables;logos;instruction;tips;iconnect coe	classic to modern;page builds	The following examples below offer some step-throughs of some winning design patterns put to work by our core migration partners on their landing pages.	iConnect
iCoE: Request a Community	https://thehartford.sharepoint.com/Lists/Request%20A%20Community/NewForm.aspx	request community;request form;yammer provisioning;provision;yammer;community manager;esn;social media;form;request	new community;create community;request a community;request yammer;new yammer;create yammer	Request form for provisioning a new iConnect Community (Yammer Group).	iConnect;Tech Support
iCoE: Request a Service from the iConnect COE	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/iConnect-COE-Engagement-Request.aspx	support;submission;form;pipeline;consulting;sharepoint	iconnect coe services;iconnect coe pipeline	Submission form for requesting iConnect Center of Excellence services.	iConnect;Tech Support
iCoE: The iConnect Search Improvement Program	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Welcome-to-the-iConnect-Search-Improvement-Program.aspx	enterprise search;improvement;self-service;crowdsourcing;acronyms;best bets;top results;search results;powerapp;power app;power platform;keywords	search bookmarks;search improvement;bookmark app	The iConnect Search Program is a multi-pronged effort to transform The Hartford’s process excellence and collaborative working culture into a knowledge-driven enterprise that considers Search First.	iConnect;Tech Support;Training
iCoE: The Knock Knock Thats No Joke in Site Access Requests	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/How-to-Address-Access-Requests.aspx	shaerpoint admin;share;site permissions;ms teams;security group;site owner;inheritance;request	access permissions;sharepoint site access	Here that knock,knock tapping on your inbox. Thats the steady trickle of access requests for sites,pages,and even documents where your account is listed as the site administrator or a member of the site owners group.	iConnect;Tech Support;Training
iCoE: Tips To Modernize Your Classic SharePoint Site Video Replay	https://thehartford.sharepoint.com/sites/blog-curt-stone/SitePages/iConnect-COE-Learning-Event–-Tips-To-Modernize-Your-Classic-SharePoint-Site.aspx	inventory;migration;publishing;video;change communications;how;instructions;navigation;hybrid;home page;template	modernization;modern look;modern publishing;modern page;modern site	Did your SharePoint site get migrated to M365 modern SharePoint but your home page isn’t modern?	iConnect;Tech Support;Training
iCoE: Tracing Important Documents With Expired URLs	https://thehartford.sharepoint.com/sites/iconnect-coe/SitePages/Tracing-Important-Documents-With-Expired-URLs.aspx	decoding;migration;broken link;sharepoint;m365;iconnect coe;tips	expired url;broken links in sharepoint;broken link fix	Here is a nine-step journey that guides you through the recovery process from knowledge discovery to actual document retrieval.	Personal Lines;Small Commercial;Marketing and Communications
iConnect News: Agency Lunch = Business Win	https://thehartford.sharepoint.com/SitePages/Agency-Lunch-=-Business-Win.aspx	small commercial;personal lines;lunch;shmooze;customer service;agency;quote;partnership;pleasure;business development;new business;small business;relationship;selling	power lunch	When Nancy Johnson,Personal Lines Executive Sales Representative in New York state,decided to buy lunch to for one of her agencies,she didn’t realize it would bring a business win to them both.	Training;Marketing and Communications
iConnect News: Becoming an Insurance Expert	https://thehartford.sharepoint.com/SitePages/Becoming-An-Insurance-Expert.aspx	history;sme;courses;learning;industry;knowledge;underwriting;curriculum;risk management	insurance training;insurance fundamentals;industry knowledge;learn insurance;learning insurance	It’s never been easier to learn about the fundamentals of insurance thanks to the work of a cross-functional underwriting training team. A full curriculum of self-directed learning modules – originally created for new underwriters – is now open to any employee at The Hartford.	Employee Benefits;Marketing and Communications
iConnect News: Blitz Week of Service Begins	https://thehartford.sharepoint.com/SitePages/Blitz-Week-Of-Service-Begins-Today.aspx	v&g;volunteering;giving;fundraising;public service;donation;non profit;nonprofit	blitzweek;blitz week	Our Blitz Weeks are a great time to donate to the causes you care about most,as all eligible donations made through the Volunteering & Giving site will be matched at 100%,helping your dollars go even further.	Ethics and Compliance;HR;Marketing and Communications
iConnect News: BRO: Priority One	https://thehartford.sharepoint.com/SitePages/Priority-One.aspx	workplace;safety;catastrophe;pandemic;bro;continuity;bsafe;b-safe;workday;contact information	emergency preparedness	September is National Emergency Preparedness month,a yearly reminder to make sure you are ready – both at home and at work – when a disaster strikes.	Leaders;Marketing and Communications
iConnect News: Building Future Leaders	https://thehartford.sharepoint.com/SitePages/Building-Future-Leaders.aspx	mckinsey;connect;leaders;academy;dei;diversity;skills;career;training	future leaders;future leadership	The Hartford offers many resources to help you gain the skills you need to grow your career,including on-line and instructor-led programs,which we continue to enhance based on your feedback.	Communities;Corporate;Marketing and Communications
iConnect News: Catalyst Award Winner	https://thehartford.sharepoint.com/SitePages/Catalyst-Winner.aspx	award;best;dei;recognition;leadership;hartshares;sustainable	catalyst	Below is an email that was sent to all employees from Chris Swift,Chairman and CEO,announcing The Hartford has won the 2023 Catalyst Award.	Hartford Policies;HR;Marketing and Communications
iConnect News: ChatGPT Guidance	https://thehartford.sharepoint.com/SitePages/ChatGPT-Guidance.aspx	ai;ml;machine learning;artificial;intelligence;writing;chatbot;bot;thip	chat gpt;chatgpt	This technology is a potential game-changer for our industry and society. However,in its very early stages of development,ChatGPT and other chatbot tools are not yet appropriate for work use at The Hartford.	Marketing and Communications
iConnect News: Claims \| Customer Service Week	https://thehartford.sharepoint.com/sites/blog-john-kinney/SitePages/Customer-Service-Week-2022.aspx	call center;customer contact;cust serv;custserv;celebration service;motivation;ops;claims;handling	customer service week;csweek;csweek2022;sccsw2022 ;#everymomentmatters;every moment matters	This is a great opportunity for all of us to contemplate and recognize the compassionate exceptional support you deliver every day.	Operations;Marketing and Communications
iConnect News: Conference Room Updates	https://thehartford.sharepoint.com/SitePages/Conference-Room-Updates.aspx	hybrid;bronze;silver;gold;conferencing;workplace;meeting;rtw;remote	conference rooms	In preparation for the activation of our new work model April 4,the technology team has made several upgrades If you are returning to an office,make time to familiarize yourself with our updated conference room technology.	HR;Employee Benefits;Marketing and Communications
iConnect News: Dont Forget Your Health Screening	https://thehartford.sharepoint.com/SitePages/Don%E2%80%99t-Forget-Your-Health-Screening.aspx	pcp;faqs;labcorp;cvs;clinic;health;wellness;expiration	2022 health screening	Our annual health screening and flu shot program kicked off in August. Employees enrolled in The Hartford’s health plan will receive 120 wellness points for having a screening and can earn 30 additional points for each of the five screening measures that fall within a healthy range.	Corporate;Marketing and Communications
iConnect News: Five Questions \| Janet Calabro	https://thehartford.sharepoint.com/SitePages/5-Questions–Janet-Calabro.aspx	hig;administrative;trivia;information;reference;facts;official;hoover;golden gate;great fire;mark twain	company history;historian;hartford archive;hartford artifacts;corporate history	Learn about Janet Calabro’s role as both a Senior Administrative Assistant and the company’s unofficial historian.	Training;Marketing and Communications
iConnect News: HIMCO \| The Lead Featuring Amy Stepnowski	https://thehartford.sharepoint.com/SitePages/The-Lead-Featuring-Amy-Stepnowski.aspx	the lead;m&c;executive;leadership;interview	stepnowski interview;himco podcast;podcast himco	Amy Stepnowski,President of The Hartford Investment Management Company (HIMCO),joined host Paula Angelo,Vice President of Internal and CEO Communications,last November to record a new episode of “The Lead: The Hartford’s Executive Podcast Series.	Employee Benefits;HR;Marketing and Communications
iConnect News: HR \| Benefits You Should Know About	https://thehartford.sharepoint.com/SitePages/Benefits-You-Should-Know-About.aspx	ad&d;tuition;estate;life planner;lifeplanner;wellness	travel assistance;funeral concierge;theft protection	The Hartford is committed to supporting our employees when they need it most. We recently announced we’re enhancing our company-paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance coverage to offer additional protection at no cost to you.	Hartford Policies;HR;Corporate;Marketing and Communications
iConnect News: HR \| Evolving Our Hybrid Work Model	https://thehartford.sharepoint.com/SitePages/Our-Hybrid-Model.aspx	virtual;workplace;culture;office;wfh;remote	hybrid work;hybrid model	Lori Rodden,Chief Human Resources Officer,outlines the evolution of The Hartford’s hybrid work model,which was built to balance business performance,collaboration and a flexible and contemporary employee experience.	Employee Benefits;Marketing and Communications;HR
iConnect News: HR \| Free Health Screening & Flu Shot	https://thehartford.sharepoint.com/SitePages/Free-Health-Screening-%26-Flu-Shot.aspx	health;screening;wellness;benefit;cvs;medical	flu shots;flu shot;preventive	Getting preventive health screenings is the best way to identify and treat issues before they get worse. That’s why The Hartford is once again offering our annual health screening and flu shot program — and this year we’re reintroducing on-site events at select offices.	Hartford Policies;Marketing and Communications;HR
iConnect News: HR \| Health and Safety Update on Monkeypox	https://thehartford.sharepoint.com/SitePages/Health-and-Safety-Update–Monkeypox.aspx	health;safety;medicine;diagnostic;screening;virus;vaccine;sympton;contagion	monkeypox;monkey pox	Monkeypox – a rare disease caused by a close relative of the smallpox virus – was recently designated a public health emergency in the U.S.	Marketing and Communications;Employee Benefits;HR
iConnect News: HR \| Healthier You and Caregiving Resources	https://thehartford.sharepoint.com/SitePages/Healthier-You–Caregiving-Resources.aspx	wellness;eap;parenting;consumer;medical;consumermedical;life planner;lifeplanner;balance;employee;benefits;work life;iconnect;news	caregivers;caregiving	One out of every six employees in the U.S. are also caregivers to a family member or loved one. Balancing work and caregiving can be challenging – especially as we approach back-to-school – but there are resources available to support you.	Communities;Marketing and Communications;HR
iConnect News: HR \| Healthier You: Support Groups	https://thehartford.sharepoint.com/SitePages/Healthier-You–Support-Groups.aspx	health;benefits;employee;work life;communities;wellness;eap;yammer	support group	A place where you can share your struggles,feelings and get advice. If you’re looking for a supportive community here at The Hartford,check out these Yammer communities run by your colleagues.	Operations;HR;Corporate
iConnect News: HR \| Introducing Workplace Communities	https://thehartford.sharepoint.com/SitePages/Introducing-Workplace-Communities.aspx	pacific;southeast;north central;mountain;new england;northeast;fwa;flexible;place;purpose;performance;hartford office;pilot;collaboration;rollout;phase;leadership	workplace communities	Below is an email that was sent to all employees from Lori Rodden,Chief Human Resources Officer,announcing the launch of The Hartford Workplace Communities.	Employee Benefits;Marketing and Communications;HR
iConnect News: HR \| Mental Health Matters	https://thehartford.sharepoint.com/SitePages/Mental-Health-Matters.aspx	stigma;wellness;work life;lyra;employee;benefits;eap;iconnect;news;courageous;my wellness;therapy	mental health	As an organization,we are committed to breaking down mental health stigma and prioritizing the health and well-being of all our employees.	Employee Benefits;Third Party;Marketing and Communications;HR
iConnect News: HR \| Your Learning Resources	https://thehartford.sharepoint.com/SitePages/Your-Learning-Resources(22).aspx	benefit;well-being;health;self care;mental health;wellness;stress;balance;spark	my wellness	With so much going on in our lives,it’s easy to feel overwhelmed. In recognition of Mental Health Awareness Month,check out this month’s learning opportunities to help you manage your mental and physical health,reduce stress,and achieve more balance.	Communities;Hartford Policies;HR
iConnect News: HR \| Recognize Overdose Awareness Day	https://thehartford.sharepoint.com/SitePages/It%E2%80%99s-Overdose-Awareness-Day.aspx	addiction;drug abuse;mental health;nami;suicide;crisis;stigma	optum rx	Each year,Aug. 31 is a day to remember,without stigma,those who have died by overdose and acknowledge the grief of family and friends left behind. Tonight,the tower at our headquarters in Hartford,Connecticut will be lit purple in recognition of International Overdose Awareness Day.	HR;Marketing and Communications
iConnect News: HR \| Reflect on Goals and Development	https://thehartford.sharepoint.com/SitePages/Reflect-On-Goals-And-Development.aspx	behaviors;track;development;performance;career;compensation;promotion;skills;advancement	goals and development;performance goals	Finish the year strong by reflecting on your progress toward your individual goals and development items. Taking time to reflect on progress so far will help you stay aligned with your ongoing performance and career development – and help you prepare for your self-evaluation in November.	HR;Operations;Marketing and Communications
iConnect News: HR \| Reporting COVID-19 Illness	https://thehartford.sharepoint.com/SitePages/Reporting-COVID-19-Illness(1).aspx	protocols;workplace;sick;wellness;reporting;hipaa;symptoms;manager;physician	reporting covid;covid reporting	Update on reporting COVID-related Illnesses	Training;HR
iConnect News: HR \| Your Learning Resources	https://thehartford.sharepoint.com/SitePages/Your-Learning-Resources(12).aspx	iconnect;news;career;grow;creativity;innovation;training;risk;wellness	hartford learning;learning resources;training resources;hartford training	Taking risks can sometimes be scary but being innovative and thinking creatively can also help you grow.	Employee Benefits;HR;Marketing and Communications
iConnect News: HR \| Your Medical Ally	https://thehartford.sharepoint.com/SitePages/Your-Medical-Ally(1).aspx	hr;benefits;health;wellness;surgery;second opinion;pain;insurance;diabetes;heart;medical;arthritis;depression	consumer medical;consumermedical	If you or a family member are facing a health concern or diagnosis,it’s important that you’re armed with the facts so you can make medical care decisions with confidence. That’s why The Hartford gives you and your dependents access to ConsumerMedical®.	Hartford Policies;Marketing and Communications
iConnect News: iProtect \| Keep Personal Information Protected	https://thehartford.sharepoint.com/SitePages/Keep-Personal-Information-Protected.aspx	pii;phi;cyber;security;thip;incident;ftp;mft;iprotect;attack;iconnect;news	protect personal;keep personal;sensitive information	As cyber-attacks and data breaches remain constant around the world,The Hartford’s employees must remain alert and vigilant to help avoid compromising customer or company data. This is especially true of Personal Identifiable Information (PII) and Personal Health Information (PHI.)	Personal Lines;Small Commercial;Marketing and Communications
iConnect News: Its not about One Thing.	https://thehartford.sharepoint.com/SitePages/It%E2%80%99s-Not-About-One-Thing.aspx	small commercial;underwriting;agents;customer service;market trends;advertorial;marketing;voice of customer;keynova	small commercial insurance	Stephanie Bush,Executive Vice President of Small Commercial and Personal Lines,was recently featured in National Underwriter discussing what agents should look for in a carrier,while promoting Small Commercial’s It’s not one thing. It’s about everything theme.	Training;Marketing and Communications
iConnect News: Making Meetings More Effective	https://thehartford.sharepoint.com/SitePages/Tech-Tips-Tuesday–Meeting-Best-Practices.aspx	iconnect;news;tech;tip;efficiency;productive;inclusive;improvement;agenda;change management;pre-read;rapid;process	effective meetings;productive meetings;better meetings	Hosting an effective meeting means being prepared,having clear objectives and ensuring all participants are engaged.	Corporate;Marketing and Communications;WorkTools
iConnect News: My Wellness At Work Refresh	https://thehartford.sharepoint.com/SitePages/My-Wellness-At-Work-Refresh.aspx	points;benefit;well-being;health;wellbeing;wellness	my wellness at work;hr health;hr wellness;wellness resources;wellness info;wellness at work	My Wellness at Work has an updated look and enhanced user experience that will make it even easier to track your activity,stay motivated and get the support you need to be your best self.	Employee Benefits;Third Party;Marketing and Communications
iConnect News: New Branded Merchandise Vendor	https://thehartford.sharepoint.com/SitePages/New-Promotional-Product-Vendor.aspx	schwag;brand;merchandise;merch;perks;gif;gifts;coupa;bulk;brand central	halo	Beginning Feb. 1 2023,Halo Branded Solutions will be our new,preferred provider for all of The Hartford’s branded merchandise.	Corporate;Marketing and Communications;Group Benefits
iConnect News: Preventing Injuries for Amazon	https://thehartford.sharepoint.com/SitePages/Preventing-Injuries-For-Amazon.aspx	P&C;claims;group benefits;health services;injury;prevention;construction;verticals;risk prevention	amazon health;amazon client;amazon injury;amazon risk	The Health Services team provides injury prevention services to mitigate claims. Amazon,known for placing a high value on all aspects of service,selected The Hartford for this three-year development.	Leaders;Marketing and Communications
iConnect News: Race,Culture,and Mental Health	https://thehartford.sharepoint.com/SitePages/Race%2C-Culture-And-Mental-Health.aspx	wellness;mental health;self-care;racism;stress;dei;erg;nami;workforce;bias;inclusion	safe spaces;safe community;safe communities;support communities	Recently,Human Resource Executive published an op-ed by Susan Johnson,our Chief Diversity,Equity and Inclusion Officer,in which she spoke about our leadership in worker wellness and productivity,as well as diversity,equity and inclusion (DEI.)	Sales and Distribution;Marketing and Communications
iConnect News: Summer of Small Business	https://thehartford.sharepoint.com/SitePages/Summer-of-Small-Business.aspx	ads;marketing;small business;small commercial;small commercial;vip;promotion;mural;shopping;hartmob;music;festival;concert	summer of small business	This year customers of The Hartford are seeing and hearing our Small Commercial ads everywhere: online,on television,local radio stations and in local newspapers and magazines,as well as in the hearts of their downtown districts,and over the streaming airwaves.	Underwriting;Marketing and Communications
iConnect News: The Future of Loss Prevention	https://thehartford.sharepoint.com/SitePages/The-Future-Of-Loss-Prevention.aspx	iot;loss;risk;underwriting;lab;smart device;wearables;water;pressure;sensors;predictive;mitigration;video	loss prevention	The Hartford’s Internet of Things (IoT) Innovation Lab researches,designs and deploys solutions that help our customers avoid preventable losses and reduce their cost of risk.	Underwriting;Leaders;Marketing and Communications
iConnect News: UW \| The Importance of Underwriting	https://thehartford.sharepoint.com/SitePages/The-Importance-Of-Underwriting.aspx	risk engineering;underwriting;ross fisher;chris swift;esg;elt;water sensor;innovation;climate;pollution;hydrogen;carbon;transition;fireside	uw innovation;uw strategy;uw future;chris and ross;ross and chris	Advancing underwriting excellence is an important part of our enterprise strategy.	Hartford Policies;Marketing and Communications
iConnect News: Volunteer With Purpose This Election Season	https://thehartford.sharepoint.com/sites/blog-thomas-bartell/SitePages/Volunteering-With-Purpose-This-Election-Season.aspx	politics;volunteering;advocacy;public service;elections;pac;government;voter;expiration	public policy champion	Political engagement is a critical component of The Hartford’s advocacy efforts across all levels of government.	Training;HR
iConnect News: Your Learning Resources	https://thehartford.sharepoint.com/SitePages/Your-Learning-Resources(22).aspx	video;mental health;wellness;stress;balance;spark	mental health month;time for me;fight stress;self care	With so much going on in our lives,it’s easy to feel overwhelmed. In recognition of Mental Health Awareness Month,check out this month’s learning opportunities to help you manage your mental and physical health,reduce stress,and achieve more balance.	Tech Support
iConnect News: A New Way To View Physical Risks	https://thehartford.sharepoint.com/SitePages/A-New-Way-To-View-Physical-Risks.aspx	physical;injury;stress;ai;exposure;employee;industrial;ergonomics;osha;true motion;truemotion	prevent injuries;preventative;injury prevention	Imagine a workers’ compensation account – a group of employees working in an industrial environment who encounter the same physical challenges day after day,over and over,unaware of the risk they are posing to their bodies.	Risk Engineering;Marketing and Communications
iConnect News: Building Business Resilience	https://thehartford.sharepoint.com/SitePages/Building-Business-Resilience.aspx	interruption;cyber;continuity;attack;diligence;extreme;weather;wildfires;hurricans;cat;disasters;productivity;dependency	business resilience;business resiliency	This week is Business Continuity Awareness Week,which reminds us of the important role we all play in planning for unexpected impacts to our business such as natural disasters,vendor disruptions and pandemics.	Enterprise Risk Management;ReferenceMarketing and Communications
iConnect: Acronym Finder \| Add an Acronym to Search	https://apps.powerapps.com/play/aff44f82-5356-4cd2-8c4e-fcbe75987de8?tenantId=a311fc62-83f4-45f0-9502-1bb2247d4c8d	enterprise search;search improvement;lookup;define;meaning;explain;what is;what does;power app;power platform	acronymfinder;acronym finder;add an acronym;add acronyms;acronym	The Acronym Finder enables colleagues to search and submit their own acronyms in order to crowdsource and decode the cryptic and prolific use of acronyms in the insurance industry.	Communities
iConnect: Amy Bartolotta Blog	https://thehartford.sharepoint.com/sites/blog-amy-bartolotta/SitePages/The-Art-of-Delivering-Insights.aspx	insights;analytics;performance;metrics;edo;thoughtspot;tableau;excel;consult;Six Sigma;certification;leadership;cale;python;skills;career	deliver insights;career analytics;skills analytics;analytics consultant;Bartolotta	The Art of Delivering Insights: I am an insights geek. I love sharing knowledge and insight with others. Fast forward and now I am excited about insight tools like Tableau,Power BI,and ThoughtSpot.	Communities
iConnect: Blogs @ The Hartford: All Blog Authors	https://thehartford.sharepoint.com/sites/Blog-hub/SitePages/View-all-Authors.aspx	all blog authors;blogs @ the hartford all blog authors;blogs @ the hartford blog authors;blogger;publishing;communications;esn;social media	blog authors;bloggers;blogosphere	Browse the iConnect Blog bloggers by author.	Communities
iConnect: Blogs at The Hartford	https://thehartford.sharepoint.com/sites/Blog-hub	voice;writing;communities;esn;social media	iconnect blog;blogging;iconnect blogs	Here you will find trending blogs and recent posts from leaders and other employees along with specific blog categories such as DE&I,our business,innovation and Communities & Giving.	Communities
iConnect: Communities of Interest	https://thehartford.sharepoint.com/sites/Communities-Interest	communities of interest;communities interest;interest group;social media;esn;yammer;publishing	communities of interest;interest group;cois on yammer	Out-of-office pursuits such as recreational activities,hobbies,and support networks.	Communities
iConnect: Communities of Practice	https://thehartford.sharepoint.com/sites/Communities-practice	communities of practice;communities practice;communities of excellence;expertise;mentoring;career;social media;esn;yammer;publishing;faqs;communications;sme;subject matter;excellence;consulting	communities of practice;community of excellence;yammer cops;communities of excellence	Intra-team collaboration for sharing process guidance,professional advancement,and knowledge transfer.	Communities
iConnect: Curt Stone’s blog	https://thehartford.sharepoint.com/sites/blog-curt-stone	publishing;iconnect;support;m365;spo;blogging;workflow;power apps;help;coe;microsoft	curt stone	My mission for my blog is to create awareness of changes in the software tools we use for collaboration,communication and productivity in our daily jobs. Ill focus on the tools I use and support everyday especially Office 365 and SharePoint Online.	Communities;Training
iConnect: Events	https://thehartford.sharepoint.com/Lists/Events/calendar.aspx	iconnect;company;sponsor	iconnect event;iconnect events;iconnect calendar;events home;events landing;hartford events;hig events	Calendar view of iConnect Events	Reference;Training;Communities
iConnect: FAQs \| Frequently Asked Questions About Frequently Asked Questions	https://thehartford.sharepoint.com/sites/sales-distribution-central/Shared%20Documents/CA%20Incentive%20Plan/Vendor%20to%20Agent%20FAQs.pdf	checklist;faq;process;guidance;instructions;wiki;powerapps;custom list;power apps;m365;how;web design;information;architecture;rob rising	designing faqs;faq help;faq support;building faqs;writing faqs;how to faqs;faqs and faqs;rising faqs	Over the years there have been various methods for showcasing the top asked questions and answers of the even more various lines of business/interests and projects SharePoint has hosted.	Tech Support;Communities
iConnect: FAQs \| Help Page on iConnect Home	https://thehartford.sharepoint.com/SitePages/Help.aspx	iconnect help page;help page;help;support;business phone;work phone;workphone;iConnect;faqs	iconnect help;iconnect support;help home;help central	Announcements and Updates on Our Migration to iConnect.	Communities
iConnect: Mathews Musings \| Asher Mathew’s blog	https://thehartford.sharepoint.com/sites/blog-asher-mathews	blog;voice;dei;esn;erg;engagement;employee	matthew’s blog;matthews musings;mathews musings	Welcome to Mathews Musings I am passionate about personal development and DE&I and youll see that I try to advance the conversation in both of these areas. I have sections below about career development,mentoring,and interviewing.	iConnect;Communities
iConnect: Request a Blog	https://thehartford.sharepoint.com/_layouts/15/listform.aspx?PageType=8&ListId=%7b5C22D457-54D2-4D20-99B9-29F321CBEC32%7d&RootFolder=/Lists/New%20Blog%20Request&Source=https%3a//thehartford.sharepoint.com/Lists/New%2520Blog%2520Request/AllItems.aspx&ContentTypeId=0x0100014DFFFCF371D8429AB8B91DFDB76BED	blog;voice;dei;esn;erg;engagement;employee;publishing;esn;request form	blog request;request a blog;how to blog;create blog;blog creation;author page	If you’re interested in blogging at The Hartford but do not yet have an Author Page,please Request a Blog.	Communities;Tech Support;Training
iConnect: Rob Rising’s blog	https://thehartford.sharepoint.com/sites/blog-rob-rising/SitePages/SharePoint-Lists-Just-Got-SO-Much-Better!.aspx	sharepoint;help;support;triage;helpdesk;collaboration;tips;design;web;data;configuration;m365t;customized;conditional,formating	sharepoint lists;custom lists;spo lists	SharePoint Lists Just Got SO Much Better!	Communities;Reference
iConnect: The Community Reporter	https://thehartford.sharepoint.com/sites/blog-marc-solomon	esn;social media;analytics;engagement;employee;publishing;metrics;community manager	community reporter;yammer stats;yammer usage;yammer trends;yammer research;community insights;yammer leaderboard	The Community Reporter covers the process guidance,best practices,and analytics surrounding The Hartford’s adoption of blogging and Yammer in iConnect communities.	Ethics and Compliance;Third Party
Implementation of Standards of Professional Conduct (External)	https://www.sec.gov/rules/final/33-8185.htm	sec;government;agency;lawyer;regulatory;behavior;code;conduct;standards;attorney;external;legal counsel;sarbanes-oxley	standards of conduct;behavioral standards	The Securities and Exchange Commission is adopting a final rule establishing standards of professional conduct for attorneys who appear and practice before the Commission on behalf of issuers.	Enterprise Data;Third Party
Information Management Reference Encyclopedia (IMRE) \| (External)	http://eapp01/appls/corporate/im/imre.nsf	tech bulletin;im bulletin;standards;guidelines;procedures;product requirements;reference;obsolete;knowledge;encyclopedia	imre	Information Management Reference Encyclopedia (IMRE).	Reference;Third Party;Third Party
Insurance Glossary of Industry Terms (External)	https://www.einsurance.com/glossary/	glossary;industry terms;insurance;thesauras;dictionary;terminology	insurance terms;industry terms	Insurance term glossary from Lighthouse Insurance.	Third Party;Reference;Third Party
Insurance Information Institute (External)	https://www.iii.org/	consumer;customer;industry;iii;association	insurance institute	We are the Insurance Information Institute. Since 1960,we have been the trusted source of unique,data-driven insights on insurance to inform and empower consumers. We serve consumers,media and professionals seeking insurance information.	Third Party
Insurance Journal (External)	https://www.insurancejournal.com/	trade;industry;insurance;p&c;insurer;regulatory;reinsurance;blog	insurance journal;insurance magazine	Insurance Journal,considered the most read national property and casualty publication for independent insurance agents and brokers,kicked off its legacy some time in 1923.	Ethics and Compliance;Third Party;Law
Law Community Central	https://thehartford.sharepoint.com/sites/law-central	landing;home;central;portal;regulations;compliance;legal	law central;law home;law landing;law iconnect;law org;law organization;law community	iConnect Home \| We provide practical legal,compliance and advocacy solutions to our business partners that protect The Hartford and all its stakeholders and enable profitable growth.	Law
Law: 3PD Contract Guide	http://corplawportal.thehartford.com/Home/	risk;vendor;contract;lawrmation	3pd;3 pd;third party data	Contract review regarding use of third party data.	Law
Law: Code of Ethics and Business Conduct	https://thehartford.sharepoint.com/sites/ethics-and-compliance	ethical;code of;conduct;behavior;compliance;regulatory;behaviors;ethics	ethics and compliance;ethics & compliance;compliance org;compliance organization;compliance info;compliance resources;compliance overview;compliance guidance	iConnect Home \| Landing page of our Ethics and Compliance Organization within the Law Site Family.	Training;Hartford Policies;Ethics and Compliance;Law
Law: Compliance Training \| Sample Courses for Compliance	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/Compliance-Training.aspx	training;regulatory;preparation;harassment;integrity;ethics;new hires;law;legal;behaviors;certification;privacy;sensitive;security;protection	compliance training;compliance learning;compliance courses;ethics courses	Our code of ethics and compliance training guides our employees to choose a course of action consistent with The Hartford’s core values every time.	Ethics and Compliance;Law
Law: Conflicts of Interest	https://s24.q4cdn.com/787643700/files/doc_downloads/2022/04/22-EN-1335750-Code-of-Conduct-Link-Update-FINAL-(002).pdf	dilemma;conflict;faq;behavior;code;regulatory	personal business;business conflict	I have a personal side business that I conduct from home on the weekends. Do I need to disclose my activities?	Ethics and Compliance;Hartford Policies;Law
Law: Copyright	https://thehartford.sharepoint.com/sites/LawIP/SitePages/Copyright.aspx	law;filing;resources;ip;protection;infringement	copyright law	It is very important for The Hartford’s employees to be aware of what is protected by copyright.	Leaders;Law
Law: David Robinson’s blog	https://thehartford.sharepoint.com/sites/blog-david-robinson	law;counsel;blog;elt;executive	david robinson	David Robinson’s blog.	Law;Communities;Corporate
Law: DEI Council	https://thehartford.sharepoint.com/sites/law-central/SitePages/Law-Department-Diversity-Equity-and-Inclusion-Committee.aspx?csf=1&web=1&e=p9M7jh&cid=fea99d2a-c224-408b-985e-4a9365b0441d	dei;diversity;engagement;erg;leadership;behaviors;career;law	law dei;law diversity;law erg;erg law;ergs law;law ergs	The Hartford’s Law Department Diversity & Inclusion Committee is committed to advancing The Hartford’s goal of becoming an exceptional company by fostering a culture of diversity and inclusion that drives full employee engagement and high performance.	Ethics and Compliance;Law
Law: Economic Sanctions Compliance Policy	http://i-apps.thehartford.com/archer/main?policy=%201.0%20ESCP	compliance;regulatory;ofsi;ofac;eu;treasury;foreign;assets;archer	economic sanctions	This Policy is designed comply with the requirements of the United States (U.S.) Department of the Treasury’s Office of Foreign Assets Control (OFAC),the U.K.’s Office of Financial Sanctions Implementation (OFSI),the European Union and all other applicable economic sanctions laws and regulations.	Ethics and Compliance;Law
Law: Employment and Employee Benefits Law	https://thehartford.sharepoint.com/sites/EEBL	h1b;tn;e-3;f-1;visa;sponsorship;immigration;supplier;training;dei;ada;lgbtq;nlra;workplace;protections	eebl;benefits law;employee law	To assist HR and the Company navigate the broad array of laws governing the workplace and all of the different facets of the employment relationship.	Claims;Reference;Law
Law: Ethics and Compliance \| Ways to Speak Up	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/Ways-to-Speak-Up.aspx	code;policies;compliance;ombudsperson;employee relations	report a concern;report misconduct;report ethics concern;report a complaint;speak up;speakup;report concern;report complaint	Sharing concerns about compliance with our Code,policies or the law is an obligation of everyone at The Hartford. If something doesn’t seem right please report it.	Ethics and Compliance;Hartford Policies;Law
Law: Ethics and Compliance Policies	http://i-apps.thehartford.com/archer/main?policy=div57803	corrupt;criminal;illegal;standards;risk;landing;portal;archer	ethics policy;ethics policies;compliance policy;compliance policies	Links to Ethics and Compliance practices,standards,and policies of The Hartford.	Ethics and Compliance;Hartford Policies;Law
Law: EthicsPoint	https://secure.ethicspoint.com/domain/media/en/gui/7610/index.html	conduct;ethical;behavior;code;illegal;law;etiquette	ethicspoint;ethics point	Our goal is to ensure that you can communicate issues and concerns associated with unethical or illegal activities safely and honestly with The Hartford’s management or board of directors.	Reference;Training;Law
Law: FAQs \| Law Department Rotational Program	https://thehartford.sharepoint.com/sites/law-central/SitePages/L.aspx	checklist;faq;process;guidance;instructions;cycle planning;enterprise;p&c;transaction;advisor;skills;matrix;sme	law rotations;rotational law;rotational faqs;rotation faqs	The Pilot will run at least as long as the normal rotational cycle,12 – 18 months. We will be looking for constructive feedback for the first 6-8 months on what is and is not working in the program.	Reference;Training;Law
Law: FAQs \| Lift Application	https://thehartford.sharepoint.com/:w:/r/sites/law-central/_layouts/15/Doc.aspx?sourcedoc=%7B404A091D-BAA9-4DD7-8454-DC9A796E5406%7D&file=LIFT%20Application%20FAQs10_19.docx&action=default&mobileredirect=true	checklist;faq;process;guidance;instructions;data;sme;track;snapshot;lcga;client request	lift faqs;law tracking;law time	Is the Project LIFT data anonymous?	Reference;Training;Law
Law: FAQs \| OFAC / AML / FCPA and Anti-Money Laundering	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/OFAC–-AML–-FCPA.aspx	checklist;faq;process;guidance;instructions;bribery;corruption;compliance;regulatory;sanctions;mergers;doj;m&a;bribe;diligence	fcpa faqs;laundering faqs;ofac faqs;aml faqs;ofac aml;aml fcpa;ofac fcpa;sanctions faqs;corruption faqs;bribery faqs	OFAC/AML/FCPA Compliance is responsible for developing and maintaining a program of policies and procedures,education,surveillance,due diligence,and review to ensure that The Hartford complies with domestic and international laws and regulations related to money laundering,terrorism,corruption and economic sanctions.	Ethics and Compliance;Hartford Policies
Law: Fraud Warning Statements	https://thehartford.sharepoint.com/:w:/r/sites/iConnect/WorkTools/Organization/EC/_layouts/15/Doc.aspx?sourcedoc=%7B0031546D-CCA2-4AC8-A9D0-0BF741D6E8B0%7D&file=Fraud_Stmts.doc&action=default&mobileredirect=true	knowingly;intent;injure;defraud;insurer;false;incomplete;misleading;guilty;felony;third degree	fraud warning;fraud statements	Knowingly presenting false information in an application for insurance may be a crime and violation of law subjecting the applicant to criminal and civil penalties.	Hartford Policies;Ethics and Compliance;Law
Law: GDPR Privacy Policy	https://thehartford.sharepoint.com/:b:/r/sites/Law_PL/Shared%20Documents/General/GDPR%20Internal%20Privacy%20Policy%20FINAL%20April%202022.pdf	data;protection;privacy;security;identity;uk;eu;thip;international	gdpr;eu policies;uk policies	The Hartford’s EU and UK Data Protection Privacy Policy.	Ethics and Compliance;Law
Law: Government Affairs	https://thehartford.sharepoint.com/sites/Law_GA	public policy;lobby;pac;pay to play;federal;grassroots;regulatory;advocacy;political;legislation	government affairs home;law ga home;government affairs iconnect;law ga iconnect;government affairs central;law ga central;government affairs org;law ga org;government affairs organization;law ga organization;government affairs landing;law ga landing	iConnect Home \| Landing page of Government Affairs within the Law site family of the Law Organization.	Hartford Policies;Ethics and Compliance;Law
Law: Hartford Logo \| External Parties Policy	http://i-library.thehartford.com/CorpRel/ExternalPartiesLogoPolicy.pdf	licensing;logo;stag;branding;endorsement;legal;compliance;marketing	hartford logo;hig logo	Policy for use of The Hartford’s name or logo by external parties.	Ethics and Compliance;HR;Law
Law: Immigration Resource Center	https://thehartford.sharepoint.com/sites/LawIRC/SitePages/Immigration%20Resource%20Center.aspx	citizenship;foreign;visa;regulatory;immigration resource center;irc;international	immigration resources;hb1	We created this site to provide Recruiters,Managers,HRBPs,and our Foreign National Employees with the tools to navigate through the immigration process.	Ethics and Compliance;Law
Law: Intellectual Property	https://thehartford.sharepoint.com/sites/LawIP	copyright;domain;infringement;patent;law;ip	intellectual property home;intellectual property org;intellectual property organization;intellectual property iconnect;intellectual property central;ip home;ip iconnect;ip central;ip org;trademark	iConnect Home \| Landing page of Intellectual Property (IP) within the Law Site Family.	Ethics and Compliance;Hartford Policies;Law
Law: International Policies & Procedures	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/International-Policies-%26-Procedures.aspx	international;regulatory;uk;eu;compliance	international policies;international law;global policies	With the acquisition of Navigators,the scope of our Compliance support has widened globally. We list out the Policies and Procedures that impact our international offices.	Reference;Third Party;Law
Law: Iron Mountain Login	https://ig.ironmountainconnect.com/thehartford/p/the-hartford/main_menu/views/taxonomy_manager/manage_mappings#4a0417e1c5f142e768d118f8322e2507	records;archive;repository;backup;data;securityrmation	iron mt;iron mountain	Iron Mountain provides solutions for records management,data backup and recovery,document management,secure shredding,and data centers.	Ethics and Compliance;Law;Reference
Law: Job Aid \| Auto Claims askLaw	https://thehartford.sharepoint.com/sites/law-central/SitePages/AskLaw-Job-Aid-for-Auto-Claims.aspx	coverage law;corporate litigration;claims law;claim compliance;business law;P&C;contractual;claim handling	asklaw	askLaw is a tool to submit Legal Service Requests (LSRs). Once submitted,an LSR is routed to the appropriate personnel in Law,Compliance & Government Affairs Department for handling.	Claims;Reference;Law
Law: Job Aid \| Ethics and Compliance \| External Partnership HIPAA	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/External-Partnership-HIPAA-Job-Aid.aspx	gb compliance;Privacy Law;AskLaw;regulatory;group benefits compliance;tpa;third party;external;partnership;checklist;job aid;faq;process;guidance;instructions	law faq;hipaa faq;law faqs;ethics faq	The External Partnership HIPAA Job Aid is intended to document processes for GB’s External Partnerships team and Third Party Administrators who administer HIPAA covered products and will address the below areas.	Third Party;Reference;Law
LAW: LEXIS/NEXIS Access	https://thehartford.sharepoint.com/sites/LawLURC/SitePages/default.aspx	public records;research;knowledge;repository;search;reference	lexis;nexis	LEXIS user resource center.	Ethics and Compliance;Hartford Policies;Law
Law: Linking Guidelines	https://thehartford.sharepoint.com/:w:/r/sites/LawIP/_layouts/15/Doc.aspx?sourcedoc=%7BD9CBF49B-6ADF-4DEF-9A94-AAE03D13C104%7D&file=LINKING%20GUIDELINES.docx&action=default&mobileredirect=true	website;marketing;reciprocal;social;media;google;youtube;terms;conditions;web marketing;third party	linking guidelines	When authorized to utilize social media for business purposes,and thus act on behalf of The Hartford,your contributions should always support the approved purposes of The Hartford.? There are several considerations to take into account before linking to other materials.??	Law;Reference;Third Party
Law: OSHA \| Laws and Regulations	https://www.osha.gov/laws-regs	compliance;regulatory;workplace;federal	osha	OSHA’s mission is to ensure that employees work in a safe and healthful environment by setting and enforcing standards,and by providing training,outreach,education and assistance. Employers must comply with all applicable OSHA standards.	Ethics and Compliance;Hartford Policies;Law
Law: Patents and Inventors	https://thehartford.sharepoint.com/sites/LawIP/SitePages/Patents.aspx	patent law;intellectual property;invention;innovation;filing;law;ip	patents;inventors;patent	In todays highly competitive business environment,it is critical for companies to continuously innovate and improve.	Hartford Policies;Ethics and Compliance;Law
Law: Privacy	https://thehartford.sharepoint.com/sites/Law_PL	regulatory;incident;thip;breach;protection;ethicsrmation;cyber;security	privacy law org;privacy home;privacy iconnect;privacy law organization;privacy landing;landing privacy;privacy org	iConnect Home \| Landing page of Privacy Law within the Law Site Family on iConnect.	Ethics and Compliance;Hartford Policies;Law
Law: Privacy Program Statement	https://thehartford.sharepoint.com/SitePages/policy-pages/privacy-policy.aspx	legal;security;regulatory;facta;pii;glba;hipaa;fcra;employment	privacy program	The Hartford Financial Services Group,Inc. (The Hartford) has established a Privacy Program with the purpose of ensuring compliance with all applicable privacy laws and regulations.	Hartford Policies;Ethics and Compliance;Law
Law: Privacy Risk Assessment	https://thehartford.sharepoint.com/:u:/r/sites/Law_PL/SitePages/Privacy-Risk-Assessment.aspx?csf=1&web=1&e=6mwcLZ	privacy;risk;counsel;security;law;network;standards	risk assessment;privacy risk	The Privacy Risk Assessment allows The Hartford to assess the Companys privacy risk position and remediate gaps accordingly.	Ethics and Compliance;Law
Law: Quote Guiding Principles Property & Casualty	https://thehartford.sharepoint.com/sites/LAWPCPP/PC%20LAW%20Policy%20and%20Procedure%20Documents/Quote%20Guiding%20Principles.pdf	risk;quote;pricing;p&c;icon;qti;producer;job aide;non-competitive	guiding principle;subject to quotes;conditional quotes;range quotes;pricing indications;market reservation	This document is applicable to new and renewal quotes presented by the Hartford to producers and to customers,including quotes secured through direct service systems (e.g.,ICON,QTI.)	Communities;Law
Law: SMEs and Types of Service	https://thehartford.sharepoint.com/sites/law-central/SitePages/SMEs-&-Types-of-Service.aspx	experts,subject matter;contacts;legal;counsel;privacy;compliance;tax;litigation;reinsurance;government	project lift;smes	Below are links to the list of Services and Tasks. Please refer to your SME for specific questions regarding either Services or Tasks.	HR;Training;Law
Law: The Employment Law Unit (TELU) Tips	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/Organization/Law/telu/default.aspx	law;employment;benefits;how to;video;regulatory;employment law;tips;etiquette	telu	Employment and Employee Benefits Law Resource Site.	Leaders;Hartford Policies;Law
Law: The Hartford Advocates Fund	https://thehartford.sharepoint.com/sites/Law_GA/SitePages/The-Hartford-Advocates-Fund.aspx	pac;politics;lobbying;legislation;membership;leadership;public policy;civic	hartford advocates	The Hartford Advocates Fund was established to provide us with the ability to impact public policy,moving the needle on important legislative and regulatory issues facing the insurance industry and our company.	Ethics and Compliance;Law
Law: Trademarks	https://thehartford.sharepoint.com/:u:/r/sites/LawIP/SitePages/Trademarks.aspx?csf=1&web=1&e=EiicEw	law;legal;filing;licensing;federal;marketing;intellectual property;ip;resources	trademarks;service marks;trade marks	Protecting The Hartford’s trademarks is critical to protecting The Hartford’s brand. All names for The Hartford’s products,services,logos and slogans go through the IP Law Units trademark clearance process.	Marketing and Communications;Communities;Corporate;EPI
MC: DEI Council	https://thehartford.sharepoint.com/sites/MarketingCommunications2/SitePages/M%26C-DEI-Council.aspx	dei;diversity;engagement;erg;leadership;behaviors;career;m&c;comms;communications;marketing;marketing communications;digital;epi	mc dei;mc diversity;mc erg;erg mc;ergs mc;mc ergs;marketing dei;comms dei;communications dei	Monthly celebrations and events.	WorkTools;Marketing and Communications
MC: Brand Central	https://thehartford.sharepoint.com/sites/brand-central	communications;branding;palette;templates;advertising;tv adds;hartford ads;marcom	brandcentral;brand	The place designed to help you bring our brand to life. Heres where you’ll find all the brand-building tools you need,but even more importantly,the inspiration to make that happen. We all play an important role in The Hartford brand experience.	Marketing and Communications
MC: Brand Central \| Branded Merchandise	https://thehartford.sharepoint.com/sites/brand-central/SitePages/Branded-Merchandise.aspx	brand central;branding;gifts	merch;branded merchandise;hartford schwag	NEED MERCH FOR GIVEAWAYS,REWARDS AND MORE? ParsonsKellogg (PK) is our preferred premium promotional merchandising vendor.	WorkTools;Marketing and Communications
MC: Brand Central \| Hartford PowerPoint Templates	https://thehartford.sharepoint.com/sites/brand-central/SitePages/Templates.aspx#powerpoint%C2%AE-templates	branded;template;hartford brand;slides;powerpoints	powerpoint template;hartford powerpoint	Brand Central template section addressing PowerPoint.	WorkTools;Marketing and Communications
MC: Brand Central \| Microsoft Teams Backgrounds	https://thehartford.sharepoint.com/sites/brand-central/SitePages/Microsoft-Teams-Backgrounds.aspx	microsoft teams;brand central;backgrounds;virtual	team backgrounds;;teams background;team background;teams backgrounds	The images on this page are designed for use as virtual backgrounds during meetings on the Teams platform. We strongly encourage using them to help continue building a cohesive brand presence for the company.	Leaders;Marketing and Communications
MC: Brand Central \| Brand Review Process	https://thehartford.sharepoint.com/sites/brand-central/SitePages/Brand%20Review.aspx	ad;brochure;email;template;direct mail;video;approval;submission;deadline	brand review;brand reviews	Brand Central resources section addressing brand reviews.	WorkTools;Marketing and Communications
MC: Brand Central \| Events & Signage	https://thehartford.sharepoint.com/sites/brand-central/SitePages/Events-&-Signage.aspx	ordering;trade show;procurement;product fair;mascot;larry;events team;tradeshow;exhibit	events and signs;events and signage;events & signage	Whether planning a sales conference,a product fair,community event participation or a tradeshow appearance – and everything in between – all the resources you need to make your event a brand success are right here.	WorkTools;Marketing and Communications
MC: Brand Central \| Tips for Writing On-Brand	https://thehartford.sharepoint.com/sites/brand-central/SitePages/Tips-for-Writing-On-Brand.aspx	cogent;brevity;persuasive;informal;style;rhetoric;punchy;concise;passive;active	writing tips;effective writing	Brand Central resources section addressing writing tips for representing The Hartford.	WorkTools;Marketing and Communications
MC: Communication Resource Center \| Strategy & Performance	https://thehartford.sharepoint.com/sites/CRC/SitePages/strategy-and-performance.aspx	strategy and performance;strategy performance;competitor;industry;market;news;podcast;leadership;branding;brand central	organization announcements;the lead;communication resource center	Organizational Announcements,Town Hall recordings,Strategy & Performance,Industry and Competitor news,and host site for The Lead: The Hartford’s Executive Podcast Series.	WorkTools;Marketing and Communications
MC: Community & Giving	https://thehartford.sharepoint.com/sites/community-and-giving	company philanthropy program;social impact;employee relief;relief fund	community and giving home;c&g home;community and giving iconnect;c&g iconnect;community and giving central;c&g central;community and giving org;c&g org;community and giving organization	Our companys purpose of underwriting human achievement transcends the products and services we offer to include using our knowledge,data,people and resources to make positive contributions to society.	Marketing and Communications
MC: Community & Giving	https://thehartford.sharepoint.com/sites/community-and-giving	volunteer;giving;charity;crowdsource;funding;hardship;disaster;c&g;community	c&g;community & giving	Our company’s purpose of underwriting human achievement transcends the products and services we offer to include using our knowledge,data,people and resources to make positive contributions to society.	Reference;Training;Marketing and Communications
MC: Community & Giving FAQs \| Blitz Week	https://thehartford.sharepoint.com/:w:/r/sites/community-and-giving/_layouts/15/Doc.aspx?sourcedoc=%7BF8D758A5-E545-4C6E-A175-E8D5F0D662A1%7D&file=2022%20Blitz%20Week%20FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;offline;charity;fundraising;nonprofit;donation;100%;50%	blitz week faqs;community and giving faqs;c&g faqs;giving faqs	Which donations will get matched during the 100% match Blitz Week?	Employee Benefits;Hartford Policies;Marketing and Communications
MC: Employee Relief Fund	https://thehartford.sharepoint.com/sites/community-and-giving#the-employee-relief-fund	volunteer;giving;charity;crowdsource;funding;hardship;disaster;c&g;community	relief fund;employee relief;employee funding	The purpose of The Hartford Employee Relief Fund is to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship.	Corporate;Hartford Policies;Marketing and Communications
MC: ESG \| Environmental Stewardship	https://thehartford.sharepoint.com/sites/ESG-Central/SitePages/Environment.aspx	energy;climate;green;recycle;resiliency;sustainability;renewable;tcfd;impact;carbon;greenhouse;esg	environmental;environment;stewardship	As stewards of the environment,we are committed to mitigating climate change and building community resilience to its impacts.	Leaders;Hartford Policies;Marketing and Communications
MC: ESG \| Sustainability	https://thehartford.sharepoint.com/sites/ESG-Central	ethics;social;governance;environment;sustainability	esg	Today,the most successful companies are those that embrace corporate resiliency and social responsibility,building environmental,social and governance (ESG) principles into operations,and leading with a clear and authentic purpose.	Tech Support;Hartford Policies
MC: FAQs \| Email Signatures	https://thehartford.sharepoint.com/sites/brand-central/SitePages/thehartford-email-signatures.aspx	brand central;branding;brandcentral;small business;underwriting;disclaimer;outlook;signature;digital;security;instruction	email	Before you add a signature to your email,PLEASE READ THE HARTFORD’S POLICY ON EMAIL SIGNATURES.	Hartford Policies;Marketing and Communications;Ethics and Compliance
MC: FAQs \| Social Media Central	https://thehartford.sharepoint.com/sites/CRC/SitePages/social-media-central.aspx	pinterest;facebook;linkedin;instagram;twitter;privacy;electronic communications;social media	social media guidelines;social media central;social media home;social media iconnect;hig social media;hartford social media;social media faqs	Learn how you can use social media at The Hartford.	Corporate;Marketing and Communications;Ethics and Compliance
MC: FAQs \| Voluntary Use of Personal Facebook Account	https://thehartford.sharepoint.com/sites/CRC/SitePages/smc-facebook-faqs.aspx	checklist;faq;process;guidance;instructions;linkedin;facebook;twitter;social media;follows;likes;comments;product;hashtag;mentions;personal use	personal facebook;facebook account	As employees of The Hartford,what we say or do in our written,spoken,and digital communications can reflect on The Hartford’s brand and reputation. Social media,at times,blurs the lines between personal and business communications.	Corporate;Marketing and Communications;Ethics and Compliance
MC: FAQs \| Voluntary Use of Personal Instagram Account	https://thehartford.sharepoint.com/sites/CRC/SitePages/smc-instagram-faqs.aspx	checklist;faq;process;guidance;instructions;linkedin;facebook;twitter;social media;follows;likes;comments;product;hashtag;mentions;personal use	instagram	As employees of The Hartford,what we say or do in our written,spoken,and digital communications can reflect on The Hartford’s brand and reputation. Social media,at times,blurs the lines between personal and business communications.	Corporate;Marketing and Communications;Ethics and Compliance
MC: FAQs \| Voluntary Use of Personal LinkedIn Account	https://thehartford.sharepoint.com/sites/CRC/SitePages/smc-linkedin-faqs.aspx	checklist;faq;process;guidance;instructions;linkedin;facebook;twitter;social media;follows;likes;comments;product;hashtag;mentions;personal use	linkedin	As employees of The Hartford,what we say or do in our written,spoken,and digital communications can reflect on The Hartford’s brand and reputation. Social media,at times,blurs the lines between personal and business communications.	Corporate;Marketing and Communications;Ethics and Compliance
MC: FAQs \| Voluntary Use of Personal Twitter Account	https://thehartford.sharepoint.com/sites/CRC/SitePages/smc-twitter-faqs.aspx	checklist;faq;process;guidance;instructions;linkedin;facebook;twitter;social media;follows;likes;comments;product;hashtag;mentions;personal use	twitter	As employees of The Hartford,what we say or do in our written,spoken,and digital communications can reflect on The Hartford’s brand and reputation. Social media,at times,blurs the lines between personal and business communications.	Ethics and Compliance;Marketing and Communications;Hartford Policies
MC: Hartford Social Media Policy	https://thehartford.sharepoint.com/SitePages/policy-pages/social-media-policy.aspx	social media;policy;marketing;external;public relations;approvals;elt;leaders;social;share;learn;agents	social media policy	Learn how you can use social media at The Hartford.	Marketing and Communications
MC: HartMobs	https://thehartford.sharepoint.com/sites/hartmobs	sb;small business;small commercial;big love;retail;shopping;holiday	hart mob;hart mobs;hartmob;hartmobs	Through HartMobs,we come together with our co-workers,friends and families to become customers of the small businesses we insure. We’re supporting our small business customers in ways that go above and beyond the insurance policy.	Marketing and Communications
MC: HartMobs \| HartMob Small Business Holiday Gift Guide	https://thehartford.sharepoint.com/sites/HartMobs/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FHartMobs%2FShared%20Documents%2F2022%2DHartmob%2DHoliday%2DGift%2DGuide%2DFINAL%2Epdf&parent=%2Fsites%2FHartMobs%2FShared%20Documents	holiday;gift;small business;local;giving;customer;appreciation	gift guide;hartmob holidays	Another way to finish the year strong is considering our own small business customers for your holiday shopping. View the 2022 HartMob Holiday guide to shop small this holiday season.	Marketing and Communications
MC: Join JFM Celebration	https://thehartford.sharepoint.com/SitePages/Join-The-JFM-Celebration.aspx	sponsor;hartshares;kids;children;education;safety;prevention;training;academy	jfm;junior fire;fire marshal;fire marshall	2022 marks the 75th anniversary of our Junior Fire Marshal program – and we’re inviting you to help us celebrate.	Leaders;Hartford Policies;Marketing and Communications
MC: Marketing and Communications Central	https://thehartford.sharepoint.com/sites/MarketingCommunications2	mc;marketing;communications;promotion;esg;speaking;stylebook;writing;workfront;social media;public relations;marketing and communications;brand org;brand organization	marketing and communications guidance;marketing and communications overview;marketing and communications info;marketing and communications organization;marketing and communications org;marketing and communications resources;marketing & communications;m&c	iConnect Home \| Our corporate narrative and brand architecture.	Marketing and Communications
MC: Media Policies And External Speaking Approvals	https://thehartford.sharepoint.com/SitePages/Media-Policies-and-External-Speaking.aspx	social media;policy;marketing;external;public relations;approvals;elt;leaders	speaking engagement	It’s important for all employees to follow The Hartford’s policies and protocols regarding outside media inquiries,speaking requests and when sharing perspectives on social media sites such as LinkedIn,Facebook and Twitter.	Leaders;Reference;Marketing and Communications
MC: Press Releases at The Hartford	https://newsroom.thehartford.com/newsroom/default.aspx	communications;pr;release;news;media;management;announcement;corporate;investor;relations	press release;hartford news	News About The Hartford \| Learn more about The Hartford’s recent announcements and recognitions.	Marketing and Communications;Hartford Policies
MC: Stigma-free Program	https://thehartford.sharepoint.com/sites/community-and-giving/SitePages/Combating-the-Opi.aspx	workplace;addiction;support;mental health;community	stigma;stigmatize;stigmatized	Stigma in the workplace around addiction and mental health prevents people from getting the support they need to live active and productive lives.	Reference;Third Party
MD Guidelines (External)	https://app.mdguidelines.com/	icd;benchmark;industry;injury;duration;research;disability;wc;directory;state;regulatory;healthcare;recovery;medical;cost	mdguidelines;md guidelines	MDGuidelines is an industry-leading solution for measuring and improving the impact of evidence-based care across entire populations — returning individuals to active living quickly and helping organizations thrive.	Enterprise Data;Operations;MLC
MLC: Alternative Markets \| Agency and Group Captives	http://commline/commlinenav/index.asp?main=home.htm&header1=home_page	agency captives;group captives;commlines	alternate markets;group captives;agency captives	Release for Workers Compensation forms,policy processing,and UW tools.	MLC;Underwriting;Reference
MLC: Business Insurance Forms	http://clforms.thehartford.com/commLinesHtml/commLinesIndex.htm	mlc;middle;commline;form;submission;contractor;energy;marine;failsafe;pollutionl;gl;canada;specialty;umbrella;spectrum;search;property	business insurance form;business insurance forms;commlines forms;commercial lines forms	Welcome to the Commlines’ Forms Center	MLC;Underwriting;Claims;Operations
MLC: Claims Pricing	https://thehartford.sharepoint.com/sites/NAFieldPortal/SitePages/Claims%20Pricing.aspx	customer;messaging;faqs;broker;sensitive;national accounts	claims pricing	The following materials are intended to support our Field’s external communications and interactions related to our claim pricing updates.	Sales and Distribution;Operations;Enterprise Data:MLC
MLC: Commercial Lines RateCenter	https://thehartford.sharepoint.com/sites/RateCenter	commercial lines;mlc;small commercial;pricing;rate;quotes	ratecenter;rate center	This Intranet site will house rate pages,or links to them,for Commercial Automobile,Commercial Property,General Liability,Commercial Umbrella,and Workers Compensation.	Enterprise Data;Reference;MLC
MLC: Commlines Archives	http://commline/commlinenav/index.asp?main=home.htm&header1=under	commlines;middle market;small commercial;business group;archives;underwriting;mlc	policy processing	Commercial Lines Home with searches of Workers Compensation forms and updates.	MLC;Underwriting;Reference;Third Party
MLC: CUE User Guide	https://thehartford.sharepoint.com/sites/CUE/jobsupport/SitePages/Home.aspx	middle;commlines;risk;evaluation;prep;rate;compliance;pricing;cross sell;quote;proposal;account;integration;business process;training	cue	Welcome to the CUE User Site.	MLC;Training
MLC: DEI Coffee Chat	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/MLC-DEI-Coffee-Chat-(Ep.-2).aspx	diversity;inclusion;equity;commercial lines;middle;ally;engagement;pillar	mlc coffee;dei chat;dei coffee	Welcome to the MLC DEI Coffee Chat! This is the second discussion in a series of planned quarterly events. Tracey Ant,Head of MLC Business Units,joins us to discuss the importance of ERG’s and the benefits associated with being an active member.	MLC;Communities;Corporate
MLC: Diversity,Equity,and Inclusion	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/DIVERSITY,-EQUITY-&-INCLUSION.aspx	dei;diversity;engagement;erg;leadership;behaviors;middle large;commercial;career	mlc dei;dei mlc;mlc diversity;mlc erg;erg mlc	Our Mission: Accelerate achievement of MLC business objectives with a diverse and inclusive workforce;become role models and hold each other accountable for continually expanding and growing our capability to encourage diversity and demonstrate inclusive behaviors.	Enterprise Data
MLC: Enterprise Agency Management Reports	http://hartwebi/status/	cl report;cl data;cl status;commercial lines;mlc;reporting	cl reporting	Commercial Lines Report Data Status Page.	Reference;Training;MLC
MLC: FAQs \| General Liability Product Update on Renewal Conversion	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/GL.aspx	checklist;faq;process;guidance;instructions;gl;policies;non-renewing;arn;eligibility;am uw;cla;agent;convert;region	renewal conversions;convert renewals;conversion faqs;renewal faqs;gl faqs;general liability faqs	Listed below are some frequently asked questions to help MLC Underwriters with the Renewal Conversion process.	Training;MLC;Underwriting
MLC: FAQs \| MLC New Hire Onboarding	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/MLC-New-Hire-On.aspx	headset;docking;oim;kaplan;checklist;job aid;faq;process;guidance;instructions;soar;tlsp;nabd id	mlc new hire;mlc onboarding	This page is designed to assist MLC hiring managers and administrative assistants in properly requesting items for a new hire.	Reference;Training;MLC;Risk Engineering
MLC: FAQs \| Workers’ Compensation	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Workers%27-Compensation.aspx	checklist;faq;process;guidance;instructions;agent destination;agent guide;compensation manual;compensation forms;selling cliams;risk engineering;appetite;clum;premium indication;xactpay;blended;pulse	wc faqs;workers comp faqs;workers’ comp faqs;workers compensation faqs;workers’ compensation faqs	Internal and marketing tools and training and underwriting resources for handling Workers’ Compensation.	Enterprise Data;MLC
MLC: iDeliver Reports	http://ideliverconsumer/	audit;i deliver;ideliver;p&c;obsolete	ach	ACH audit reports.	Enterprise Data;MLC
MLC: IKE \| Information Knowledge Exchange	https://thehartford-support-mm.custhelp.com/	knowledge;exchange;km;rules;standards;definition;metadata;reference	ike	Information Knowledge Exchange.	MLC;Underwriting;Reference
MLC: IKE \|Glossary	https://thehartford-support-mm.custhelp.com/app/glossary	resource;search;reference;search;research;industry acronyms;terms;industry;regulatory	glossary	Enter glossary,title,or term.	Tech Support;MLC
MLC: IT Support	https://thehartford.sharepoint.com/sites/MMSPCPATIT	middle market large commercial;mlc;systems;technology;lob	mlc it	Home site for the Middle Market,Large Commercial IT department.	Reference;Training;MLC
MLC: Job Aid \| Auto	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Auto.aspx	checklist;job aid;faq;process;guidance;instructions;auto broad;sales sheet;auto risk;auto underwriting;glance;schedule rating;appetite;umbrella;auto book;auto premium;fleetahead;fleet ahead;auto forms	mlc auto	Internal and marketing tools and training and underwriting resources for auto.	Reference;Training;MLC
MLC: Job Aid \| Financial Services	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Financial-Services.aspx	checklist;job aid;faq;process;guidance;instructions;Panel FAQs;Panel Kickoff;Producer Code Detail;Marketing Tools;Agent-focused;Agent Destination;Agent Guide;Success Stories;Specialization in Action;banks,credit unions;industry manual;financial services;industry manual;forms;CLUM;Industry Manual;Investment;Mortgage Bankers;insight factory;selling claims	selling to financial services;mlc financial services	Internal and marketing tools and training and underwriting resources for financial services.	Reference;Training;MLC
MLC: Job Aid \| Industry Learning Sources	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/Industry.aspx	checklist;job aid;faq;process;guidance;instructions;food processors;book profile;appetite;prequalification;call to action;manufacturing;wholesale;certification;industry knowledge;agent;broker;concussion;gl;educators;daycare;abuse;violence;burst	selling to wholesale;mlc industry;selling to manufacturing;mlc manufacturing;mlc wholesalers;industry learning;industry education;industry training	The Middle and Large Commercial Education book has benefited from strong overall ROE’s in the last few years.	Reference;Training;MLC;Risk Engineering
MLC: Job Aid \| Large Property	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/Large-Property.aspx	checklist;job aid;faq;process;guidance;instructions;peg;elite;location management;lmt;policycenter;risk engineering;geoguide;underwriting guide;ordering guidelines;ike	large property;mlc peg	Equipment Breakdown coverage is a critical component to providing Large Property clients with a total risk solution.	Training;MLC;Underwriting;Reference
MLC: Job Aid \| Life Sciences	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Life-Sciences.aspx	checklist;job aid;faq;process;guidance;instructions;elite;selling claims;success story;overview;eztool;ez tool;fda;reo;template;medical devices;cyber;renewal;agent	life science;life sciences	Internal and marketing tools,underwriting resources,and service support.	Reference;Training;MLC
MLC: Job Aid \| Multinational	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Multinational.aspx	checklist;job aid;faq;process;guidance;instructions;agent-focused;canada tax;defense base;exporter;flyer;success stories;tria;buyer-focused;overview;travel support;canada	selling to multinationals;mlc multinational;selling to multi-nationals;mlc multi-national;mlc global	Internal and marketing tools and training and underwriting resources for multinationals.	Reference;Training;MLC
MLC: Job Aid \| Property	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/Property.aspx	checklist;job aid;faq;process;guidance;instructions;product training;equipment breakdown;high hazard;sic codes;equipment failure;loss prevention;weather;water;success stories	mlc property;property choice	The Hartford has a proprietary Property product called Legacy Property Choice. It is a highly flexible,customizable,and a comprehensive coverage form.	Sales and Distribution;MLC
MLC: Job Aid \| The Hartford Service 360	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Service-360.aspx	core;specialty;construction;treo;rmis;stewardship;sales;agents;brokers;mlc;commercial lines;checklist;job aid;faq;process;guidance;instructions	service 360	Delivering the right service,at the right moment,to each of our unique customers.	MLC;Underwriting;Reference
MLC: Job Aid \| TPAs	https://thehartford.sharepoint.com/sites/TPABusiness/Job%20Aids/Underwriting%20Job%20Aid%20revised%201-10-17.doc?web=1	broker;prospect;national accounts;captive;construction;sales;unbundled;lifecycle;tpa services;rmis;customer;utilization;claims	tpa overview;tpa jobaid;tpa job aid;tpa faqs	Underwriting Job Aid for New and Renewal Business for Claims Managed by a TPA.	Reference;Training;Underwriting;MLC
MLC: Job Aid \| Underwriter Training Resources	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/Underwriting-Resources.aspx	checklist;job aid;faq;process;guidance;instructions;mo schedule;ca schedule;referral contacts;smes;worksheets;exposure;risk visualization;product symbols;spoc;ereinsurance;e-reinsurance;state codes	schedule rating;underwiting resources;underwriter training;underwriter courses;underwriting courses	Schedule rating resources and underwriter learning links.	MLC;Underwriting;Reference
MLC: Job Aid \| WC and SIR	https://thehartford.sharepoint.com/sites/NAFieldPortal/SitePages/WC%20SIR%20-%20Cervus%20Claim%20Solutions%20LLC.aspx	setup;loa;new account;template;edi;self insured;trading;partner;edi;regulatory;approval;process	conduent;cash call;cervus claim;wc sir	Following the available Job Aid is required when working on WC Self-Insured prospects. The FAQ is available to assist you in answering questions from Prospects and Brokers.	Marketing and Communications;MLC
MLC: Marketing	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Middle-%26-Large-Commercial-Marketing.aspx	capabilities;product;campaign;advertising;external;internal;industry;media	mlc guidance;mlc marketing;mlc info;middle market guidance;middle market info;large market overview;large market guidance;large market info;middle market marketing;middle market resources;large market resources;mlc resources	Middle & Large Commercial marketing provides targeted business unit support to help drive business results. External campaign advertising efforts include a multi-media mix of print,electronic and social components. You can find campaign related materials as well as sales and marketing tools for a variety of industries using the links below. Our team also provides oversight for MLCs internal communications cadence and customer experience initiatives,including our use of Medallia.	Operations;MLC
MLC: Meet the Y-Risk Team	https://thehartford.sharepoint.com/SitePages/Meet-The-YRisk-Team.aspx	general underwriter;sharing economy;on-demand economy;ventures;innovation;portfolio;usage-based;space-sharing	yrisk;y-risk	The Y-Risk team is helping to drive innovation and growth through new capabilities and offerings so we can better meet the changing needs and expectations of our customers.	Marketing and Communications;MLC;Underwriting
MLC: Middle Large Commercial Central	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/	lob;enterprise;homesite;organization	mlc home;middle large commercial home;mlc iconnect;middle large commercial iconnect;mlc central;middle large commercial central;mlc org;middle large commercial org;mlc organization;middle large commercial organization;mlc landing;middle large commercial landing;middle large	iConnect Home \| The home site and landing page for The Middle Large Commercial Organization.	MLC;Marketing and Communications
MLC: Middle Large Commercial,Global Specialty + Shared Ops	https://thehartford.sharepoint.com/sites/shared-operations-central	global specialty;shared services;mlc;lob;shared operations	gs and shared operations;mlc gs;shared ops;mlc gs;gs mlc	Home site for process guidance and operations involving MLC,Global Specialty,and Shared Operations teams.	Enterprise Data;Reference;MLC;Global Specialty
MLC: Middle Market Class Guide	https://cue.thehartford.com/classification/	governing state;sic;naics;mlc;middle market;search;class;guide	mm cue;class guide	Class code search (MM CUE).	Training;MLC
MLC: MLC Partners with Latimer to Provide Sales Training	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/MLC-Partners-with-The-Latimer-Group-to-Provide-Sales-Training.aspx	mlc uw;learning;acumen;workday;advancement;career;skills;sales training	latimer;mlc sales	We are excited to announce the partnership between MLC and The Latimer Group to provide foundational sales training to leaders & underwriters across our organization.	Leaders;Operations;Restricted Access;MLC
MLC: MOM Meetings (Restricted Access)	https://thehartford.sharepoint.com/sites/MMSLT/mmmom	mlc mom meetings;mmm;middle large commercial;mlc	mmslt;mlcslt	MLC MOM Meetings notes and exhibits.	MLC;Underwriting;Operations
MLC: Multinational Choice	https://thehartford.sharepoint.com/sites/Multinational/SitePages/default.aspx	global;insurer;template;cia;ofac;procedure;brochure;axcod;forms;guidelines	multinational choice	National Accounts resources for the Multinational Choice Program.	Sales and Distribution;MLC;Global Specialty;Marketing and Communications
MLC: Overview of Middle and Large Commercial and Global Specialty	https://thehartford.sharepoint.com/:p:/s/middle-large-commercial-central/EXw4j7Az1ipFpjk30K_Q9fYBFrnb64tmhUcti_BqaLLovg	producer;agency;sales;marketing;presentation;selling	mlc overview;gs overview;middle market overview;global specialty overview	Enclosed are slides providing an overview of the Middle & Large Commercial (MLC) and Global Specialty (GS) capabilities for you to use during your agent/broker meetings.	MLC;Underwriting;Reference;Third Party
MLC: Premium Audit Advisory Service	https://premiumauditadvisory.iso.com/paas/start.action	wc;gl;commlines;compliance;training;3pd;3rd party	premium audit;audit advisory;paas audit	Premium Audit Advisory Service (PAAS) is your source of technical information and training for premium auditors. PAAS information helps you properly classify exposures for commercial casualty insurance,including general liability,commercial auto,and workers compensation.	Operations;Restricted Access;MLC
MLC: Product Build (Restricted Access)	https://thehartford.sharepoint.com/sites/MLCBuild	product build;quotes;policycenter;policy center;mlc;middle large commercial;lob	mlc build;mlc product build	Middle,Large and Captives product builds within PolicyCenter.	Sales and Distribution;MLC
MLC: Sales & Distribution	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/MLC-Sales-%26-Distribution.aspx	product;cross sell;cross-sell;selling;best practices;broker;playbook;pipeline;360;leadgrid	mlc sd;mlc s&d	Product offerings and capabilities,broker resources,sales execution,cross-sell tools,success stories,and executive sponsorships.	MLC;Underwriting;Reference
MLC: Stewardship	https://thehartford.sharepoint.com/sites/NAFieldPortal/SitePages/Stewardship.aspx	tcor;alphagraphics;alpha graphics;presentations;booklets;lite;industry;bios	mlc stewardship	Stewardship resources for presentations,meetings,and booklets to support the National Account Team.	Sales and Distribution;MLC
MLC: Technology Practice Group	http://commline/commlinenav/index.asp?main=http://ebcintranet.thehartford.com/contentDelivery/ebc/cl/highTech/highTechHome.jsp?navTo=HTHOME_INTRANET	commlines;middle market;small commercial;commission;small commercial;mlc;technology	failsafe;advamed;smartbrief	Commlines and Technology Practice Group Homepage.	Leaders;MLC
MLC: The Hartford’s Capabilities for Mid,Large,and Specialty Businesses	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/Shared Documents/MLC Marketing Page/MLC-GS Capabilities Core Slides_FinalSept2022.pptx	capabilities;product;risk engineering;marine;livestock;multinational;financial lines;complex liability;injury prevention;productivity advantage;national accounts;business travel;retail;large property	mlc gs sales;mlc gs overview;mlc gs slides;gs mlc slides;gs mlc sales;gs mlc overview	Enclosed are slides providing an overview of the Middle & Large Commercial (MLC) and Global Specialty (GS) capabilities for you to use during your agent/broker meetings.	Reference;MLC;Global Specialty;Sales and Distribution
MLC: The Humble Underwriter	https://thehartford.sharepoint.com/sites/blog-morris-tooker	underwriting;blog;mlc;elt;executive	mo tooker	Mo Tooker’s blog.	MLC;Underwriting;Reference
MLC: TREO \| Track Risk. Explore Opportunities.	https://treo.thehartford.com/login/login.xhtml	partnerships;risk management;collaboration;business insurance;claims management	treo	TREO. Track Risk. Explore opportunities.	Sales and Distribution;Reference;MLC
MLC: TREO User ID Request and Maintenance	https://thehartford.sharepoint.com/:p:/s/middle-large-commercial-central/ERAa7KsxxDFMqj-3gyCZSkUBm30sLjrhyrkuc0ahwWb3cQ?email=marc.solomon%40thehartford.com&e=SUayIL	documentation;systems;technology;rmis;fnol;fee billing;user request;id;scenario	learning TREO;TREO training;TREO guide	TREO user guide and FAQs.	MLC;Underwriting;Reference
MLC: Understanding Hierarchy of Locations and Locations Coding	https://thehartford.sharepoint.com/:w:/s/middle-large-commercial-central/EbQG03Ojvy1OqgKEDAQrtPMBazgKQinI3eqwauwfVetbpQ	treo;hol;classification;account management;coding;geography;map;mapping;widget;submission;setup;rmis;ecos;cct;cae	location code;location hierarchy	Why would an account want to have a location hierarchy?	Training;MLC;Underwriting
MLC: Underwriting Learning Center	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center	curriculum;underwriting;learning;organization;sales training;acumen;skills;career;advancement;underwriting;training	mlc uw;mlc learning;mlc training;uw learning;uw training;uw education	Home site for learning curriculum and training content for the MLC UW communities.	Reference;MLC;Underwriting;Enterprise Data
MLC: Voice of Customer Through Medallia	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/Voice-of-Customer-Through-Madalia.aspx	voc;quoting;ike;thw;broker;journey;detractor;unresolved;alert;dashboard;quote;nps;overview;faqs;job aides;policycenter;policy center	medallia voc;medallia broker;medallia feedback;medallia policycenter;medallia policy center;medallia customer	Our Voice of Customer (VoC) platform,Medallia,gains agent/broker feedback through the quote process on new business written through PolicyCenter. As part of Middle and Large Commercial’s performance goals,we are committed to 100% close loop process within 48 hours.	Reference;MLC;Underwriting
MLC: Workers’ Compensation	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Workers’-Compensation.aspx	pulse;clum;forms;manual;risk engineering;payroll;guide;reporter;selling claims;xactpay	worker’s comp;mlc wc;uw wc	Marketing tools,training,service support,and newsletters.	Reference;Third Party;WorkTools
MLC: Middle & Large Commercial Data Science & Analytics	https://thehartford.sharepoint.com/sites/blog-mlc-data	thoughtspot;edo;tableau;mvp;modeled;complexity;data science;analytics;commercial lines	datapoints;data points	Click the star in the upper right-hand corner to follow us for regular updates on what we are working on,celebration of our successes and opportunities to learn more about data & analytics.	MLC:Enterprise Data
National Weather Service (External)	https://www.weather.gov/	climate;storm;cat;cat event;tornado;typhone;hurricane;flood	weather	Provide weather,water and climate data,forecasts,warnings,and impact-based decision support services for the protection of life and property and enhancement of the national economy.	MLC;Underwriting;Reference
North American Industry Classification System (NAICS) \| (External)	https://www.naics.com/	standard;market;industry;reference;3pd;3rd party;external;classification	naics;sic code;sic codes;industry code;industry classification	NAICS.com Is the Leading Source for NAICS & SIC Information Online.	Sales and Distribution;Personal Lines
PL: AARP	https://thehartford.sharepoint.com/sites/personal-lines-central/SitePages/AARP-Program-News.aspx	partner;sponsor;trade;association;marketing;promotion	aarp	The AARP Driver Safety team recently shared results on the tremendous reach of our sponsorship.	Enterprise Data;Tech Support;Personal Lines
PL: Access Guidance \| HIG Information Resources	https://thehartford.sharepoint.com/:w:/r/sites/ConsumerMarketsTrainingandDevelopment/_layouts/15/Doc.aspx?sourcedoc=%7BD55D3C38-172E-421F-91B3-FD11AC322811%7D&file=Access%20Guidance.docx&action=default&mobileredirect=true&DefaultItemOpen=1	smart badge;businessobjects;business travel;laptop;oracle;tm1;network drive;monitor;spot;idars;folio;ecos;viewpoint;snowflake;smart card;ebc;troubleshooting	access guidance;system access	Exhaustive list of HIG systems,technologies,and authoritative sources for access by PL Pricing and Product Management.	Sales and Distribution;Personal Lines
PL: Agency	https://thehartford.sharepoint.com/sites/personal-lines-agency	enterprise;organization;agency;personal lines;personal lines;salesconnection;sales	pl agency;agency pl;personal lines agency	Home site for the PL Agency community and supporting teams.	Reference;Enterprise Data;Personal Lines
PL: Central Process Repository	https://thehartford.sharepoint.com/sites/ConsumerMarketsTrainingandDevelopment/SitePages/Product%20Management.aspx	friar;rate review;cleanup;qbi;aarp;rate calculations;nowco;rate history;intake form;pricing;product management;auto;personal;portal;search;personal lines;product marketing;reference	central process repository;pl guidance;personal lines info;personal lines overview;personal lines guidance;personal lines resources;process repository;cpr	CPR will be used as the one stop shop for resources & tools used in Personal Lines Pricing & Product Management.	Enterprise Data;Third Party;Personal Lines
PL: CiWeb	https://smprovider.thehartford.com/authforms/ciweb/login.fcc	p&c;claim;insured;search;documentum	ci web;ciweb	CI Web provides a summary view of P&C claim information that resides within the Claim Inknowvation (CI) application.	Sales and Distribution;Personal Lines
PL: Customer Acquisition & Engagement	https://thehartford.sharepoint.com/sites/personal-lines-central/SitePages/Customer-Acquisition-&-Engagement.aspx	pl;conversion;analytics;sales;digital;strategy;model;nextgen;data;risk;reporting;customer experience;self-service	ca&e;pl engagement	Customer Acquisition and Engagement (CA&E) is one of the four primary workstreams in our Next Generation Operating Model. The goal of this effort is to create a best-in-class digital sales and service customer experience.	Reference;Marketing and Communications;Personal Lines
PL: FAQs \| Hartford Moratorium – California Comparative Rater	https://thehartford.sharepoint.com/sites/blog-rob-rising/SitePages/Frequently-Asked-Questions-About-Frequently-Asked-Questions.aspx	checklist;faq;process;guidance;instructions;california;rti;quoting;domicile;sales consultant;sales excellence;partners;agency;auto;homeowners	comparative rater	Why am I unable to see The Hartford in the list of carriers in the Comparative Rater?	Sales and Distribution;Personal Lines
PL: FAQs \| North Star Introduction	https://thehartford.sharepoint.com/sites/personal-lines-central/SitePages/Our-North-Star-in-Personal-Lines.aspx	nps;twp;premium;mature;attract;win;campaign;sales;growth;analytics;strategy;pif;aarp;policyholders;landing	north star	In Personal Lines,we are setting a course to achieve the 3-4-5 -our North Star – by year-end 2026.	Personal Lines;Reference;Training
PL: Job Aid \| Leverage our Marketing Catalog and Job-aids on The Sales Playbook	https://thehartford.sharepoint.com/sites/personal-lines-agency/SitePages/Marketing-Catalog-and-job-aids-now-available-on-the-Sales-Playbook.aspx	checklist;job aid;faq;process;guidance;instructions;sales resources;imarket;day-to-day;eddm	sales playbook;marketing catalog	Be sure to leverage the Marketing section of the Sales Playbook which includes many of the Marketing capabilities on iMarket.	Personal Lines;Reference;Training;EPI
PL: Job Aid \| PL VOE Feedback Submission Form	https://thehartford.sharepoint.com/sites/SCPLOpsHartfordWayResources/SitePages/Personal-Lines-VOE-Feedback-Capture-Tool-Job-Aid.aspx	checklist;job aid;faq;process;guidance;instructions;feedback;ike;teams;submission;thw;huddle;cx;flm;rcps;ops	pl voe;VOE;voe feedback;voe form;personal lines voe	This form has all the elements of the prior capture tool with the added transparency of one form for all teams across the organization.	Personal Lines;Reference;Marketing and Communications
PL: Key North Star Messages and FAQs	https://thehartford.sharepoint.com/:w:/r/sites/personal-lines-central/_layouts/15/Doc.aspx?sourcedoc=%7BFE7BA528-AF79-43E9-A5DD-701E794D2973%7D&file=PL%20North%20Star%20-%20Key%20Messages%20and%20FAQ.docx&action=default&mobileredirect=true	nps;cohort;digital adoption;mature;attract;win;campaign;sales;growth;analytics;strategy;pif;aarp;policyholders;rally cry;messages;communications	key messages;north star FAQs;pl faqs;personal lines faqs	Please use this to ensure consistency in messaging when discussing the North Star.	Enterprise Data;Restricted Access;Personal Lines
PL: Login to IDARS (Restricted Access)	http://idarsweb.thehartford.com/	mte;access;enterprise;repository;search	idars	Please submit a request through mTE to gain access.	Sales and Distribution;Restricted Access;Personal Lines
PL: Marketing (Restricted Access)	https://thehartford.sharepoint.com/sites/PLMarketingsite	personal lines marketing;plm	pl marketing	Internal Personal Lines Marketing Team Site.	Sales and Distribution;Operations;Personal Lines
PL: NewCo DCoD Schedule,Deploys + URLs	https://thehartford.sharepoint.com/sites/NewCoProgram/SitePages/DC-Environments.aspx	newco;environment;schedule	dcod	Note: Please wait at least half an hour after a deployment prior to accessing that environment.	Personal Lines
PL: NewCo Program	https://thehartford.sharepoint.com/sites/NewCoProgram	personal lines;personal lines;lob;program;pricing;prevail auto;prevail home;gtm;go-to-market	newco;new co	An org facing page for NewCo announcements and project updates.	Enterprise Data;Restricted Access;Personal Lines
PL: NewCo State (Restricted Access)	https://thehartford.sharepoint.com/sites/NewCoState	newco;personal lines;it;customer service;data	newco state	Newco Status Site	Sales and Distribution;Operations;Personal Lines
PL: One Sales Center (Restricted Access)	https://thehartford.sharepoint.com/sites/ctelite/SitePages/PL Sales Elite.aspx	east coast;sales;sales center;pl sales;personal lines;analytics;dashboard	one sales center;sales elite	All Teams = One Sales Center: East Coast Sales. Empower the people in your organization to gain insights with ease using familiar tools.	Personal Lines
PL: Performance Enablement	https://thehartford.sharepoint.com/sites/consumerlearn	ike;design;enablement;performance;personal lines;personal lines;peer;coaching;best call;career	pl performance;pl enablement;consumerlearn	We enable our teammates to succeed by supporting them to grow and prosper in their careers.	Personal Lines
PL: Personal Lines Central	https://thehartford.sharepoint.com/sites/personal-lines-central	home;enterprise;lob;organization;landing	pl home;personal lines home;pl iconnect;personal lines iconnect;pl central;personal lines central;pl org;personal lines org;pl organization;personal lines organization;pl landing;personal lines landing	iConnect Home \| The home site and landing page for The Personal Lines Organization.	Personal Lines
PL: Personal Lines Operations	https://thehartford.sharepoint.com/:w:/r/sites/SCPLOpsHartfordWayResources/_layouts/15/Doc.aspx?sourcedoc=%7B63899659-B5C7-40E6-968E-2749552BD9BE%7D&file=PL%20Business%20Segments.docx&action=default&mobileredirect=true&DefaultItemOpen=1	idars;iex;pli;csc;docusign;newco;ccss;endorsement;p&c	pl ops;personal lines operations;pl operations	Possesses an understanding in business segment,products,and work tools (applications).	WorkTools;Operations;Personal Lines
PL: PTO Portal	https://thehartford.sharepoint.com/sites/wfm-time-off/SitePages/PTO-Bidding.aspx	workforce management;time off;bidding;form;process;tutorial;faqs	bidding mailbox;bidding chat;pl pto portal	Welcome to the Personal Lines PTO Portal. Here you will find all your tools and information for PTO and PTO Bidding. Please explore and let us know what you think!	Enterprise Data;Restricted Access;Personal Lines
PL: Ratabase (Restricted Access)	https://thehartford.sharepoint.com/sites/wss_arpd_BusAppGroupRatabase	quote;price	ratabase	Ratabase enables insurance agents and consumers to generate policy price quotes in real time.	Sales and Distribution;Personal Lines
PL: Run the Business	https://thehartford.sharepoint.com/sites/personal-lines-central/SitePages/Run-The-Business.aspx	newco;end-toend;e2e;portfolio;nowco;accountability;outcomes;strategy;pl	run the business;one pl	The Run the Business workstream focuses on strengthening cross-functional interactions for quicker responses to changing market conditions. The intent of this work is to unleash the power of One PL in how we make decisions and collaborate on managing the portfolio.	Ethics and Compliance;Hartford Policies
Policy: \| Accessing Recorded Calls	http://i-apps.thehartford.com/archer/main?policy=Accessing%20Recorded%20Phone%20Calls	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	recorded call;recorded calls;access to recordings	The below list of policies and procedures are those maintained by the Compliance Group of the Law Department. Additional policies and procedures can be found on other sites such as HR,iProtect or Privacy Law. Please contact your Compliance Officer if you need guidance on any of the policies and procedures listed.	Ethics and Compliance;Hartford Policies
Policy: \| Anti-Money Laundering	http://i-apps.thehartford.com/archer/main?policy=AML+%28US%29	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	antimoney;anti-money;laundering	Provide a consistent approval and access certification process for all call monitoring tools utilized by The Hartford.	Ethics and Compliance;Hartford Policies
Policy: \| Antitrust Compliance Guidelines	http://i-apps.thehartford.com/archer/main?policy=Anti-trust+Guidelines+	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	antitrust	This Policy is designed to comply with the requirements of relevant AML laws and regulations,including,but not limited to,those regulations listed in Section 2.2 Applicable Laws below.	Ethics and Compliance;Hartford Policies
Policy: \| E&C Compliance Standard	http://i-apps.thehartford.com/archer/main?policy=HIG%20Compliance%20Standard	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	compliance standard;e&c standard;e&c standards	The purpose of this Compliance Standard is to provide a risk-based framework to identify,assess and manage the Compliance risks of each of The Hartford’s Business Areas,and the Enterprise as a whole,and to ensure that Compliance Risk Assessments,Monitoring and other compliance standards are consistently performed,thoroughly documented and properly reported throughout the Enterprise.	Ethics and Compliance;Hartford Policies
Policy: \| Electronic Communications Policy	http://i-apps.thehartford.com/archer/main?policy=Electronic+Communications+Policy	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	communications policy	Employees are cautioned to review any e-mail they may receive,including attachments,before forwarding to anyone. Failure to do so may result in disciplinary action if it results in inappropriate e-mail being sent over The Hartford’s e-mail system.	Ethics and Compliance;Hartford Policies
Policy: \| Foreign Business Practices Standards	http://i-apps.thehartford.com/archer/main?policy=HIG%20Foreign%20Business%20Practices%20Standard	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	foreign business;foreign practices;foreign standards	The purpose of this Standard is to establish an effective program to ensure the Company’s compliance with applicable anti-corruption laws,which program shall include educating relevant employees about the anti-bribery and record-keeping requirements of the FCPA.	Ethics and Compliance;Hartford Policies
Policy: \| Protecting and Maintaining Attorney-Client Privilege	http://i-apps.thehartford.com/archer/main?policy=Protecting+and+Maintaining+the+Attorney-Client+Privilege	archer;antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	attorney client;attorney-client	The attorney-client privilege protects communications made for the purpose of obtaining or providing legal advice. The purpose of the privilege is to encourage full and frank communication between attorneys and their clients.	Ethics and Compliance;Hartford Policies
Policy: Essential Compliance Policies and Procedures	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/Policies-and-Procedures.aspx?source=https%3a//thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/Forms/ByAuthor.aspx	antitrust;attorney-client;anti-money;monitoring;sanctions;E&C;fraud;insider trading;pay-to-play;P&C;producer;compensation;guidelines;fair disclosure;process handling	privacy standards;policy and standards;practices standards;practice standards;essential compliance;essential procedures;essential policies	essential compliance;essential procedures;essential policies	Third Party;Ethics and Compliance;Hartford Policies
Policy: New Generative A.I. Policy	https://thehartford.sharepoint.com/SitePages/New-Generative-A.I.-Policy.aspx	artificial intelligence;emerging;standards;privacy;chat gpt	ai policy;ai standards;ai guidelines;ai policies	To ensure that we’re protecting our customer and company data,we’re rolling out a new Generative Artificial Intelligence policy,which includes guidance for numerous Generative A.I. programs,including ChatGPT.	Ethics and Compliance;Hartford Policies
Public Agency Risk Management Association (External)	https://www.parma.com/	risk;trade;compliance;california;regulatory;insurance	parma	PARMA is a professional community of California public agency personnel with responsibility for risk management,and a network of risk management service providers.	Sales and Distribution;Risk Engineering
Risk Engineering Central	https://thehartford.sharepoint.com/sites/risk-engineering-central	slip trip;hazards;extreme;prevention;damage;industrial hygiene;loss control;recon;reo	risk engineering central;re org;risk engineering home;risk engineering iconnect;re organization;risk engineering organization	iConnect Home \| The home site and landing page of The Risk Engineering Organization.	Risk Engineering
Risk Engineering: Conversation Starters	https://thehartford.sharepoint.com/:b:/r/sites/risk-engineering-central/Documents/Conversation Starters 2022.pdf?csf=1&web=1&e=5cbptP	re;mlc;changes;updates;announcement;news;industry;newsletter	conversation starter	Underwriter Action: Use these conversation starters in your agent/broker conversations to tout the value of our riskengineering services. Start with the overarching value proposition and select the supporting bullet point(s) that align best to the account you are discussing. When necessary,contact your Risk Engineering consultant for support.	Risk Engineering;Reference;Training
Risk Engineering: Customer Portal	https://www.thehartford.com/risk-engineering/	client portal;customer portal;flyers;tips;external;web	risk engineering client portal;risk engineering customer portal;re customer;re client;re hig.com;re web;re resources;risk engineering resources	The REO Customer Portal is a library of external resources created by REO experts. The portal requires an ID (policy number) for our Commercial Lines clients to access.	Risk Engineering;Reference
Risk Engineering: Forensics Investigative Solutions	https://thehartford.sharepoint.com/sites/risk-engineering-central/SitePages/Forensics.aspx	evidence;pickup;disposition;siu;claim;inspection;lifespan;reporting;review	siu reo;siu re;re siu;risk engineering investigations;re forensics;forensics;re investigation;re claims;re claim	The Forensic Investigative Solutions group (FIS),part of The Hartford’s new Risk Engineering Laboratory,is a dedicated internal resource for the Hartford Risk Engineering and Claims Partners that helps us learn from our losses.	Risk Engineering;Reference;Claims
Risk Engineering: IKE	https://thehartford-support-risk.custhelp.com/app/home/pagereload/1	resources;knowledge;search;reference;documentation	reo IKE;re ike;re knowledge;reo information;re reference;reo guide	IKE is an internal database of Risk Engineering resources.	Risk Engineering;Reference
Risk Engineering: Job Aid \| RECON User Guide for Risk Engineering	https://thehartford.sharepoint.com/sites/risk-engineering-central/SitePages/RECON-User-Guide-for-Risk-Engineering.aspx	checklist;job aid;faq;process;guidance;instructions;service account;time entry;peer review;signature;clm;grid;cycle page;quick look;client level	recon guide;recon user;recon faqs;recon job aid;recon tour	The RECON HelpDesk is managed by 4 Field Support Specialists with input from 3 Subject Matter Experts. They handle questions from all users (Risk Engineering,Underwriting,Vendors,etc) surrounding RECON such as user access,reporting,letters,service,time entry etc.	Sales and Distribution;Risk Engineering
Risk Engineering: New,Emerging and Recurring Risk Series \|Internet of Things (IoT) & Wearables	https://thehartford.sharepoint.com/sites/REOPortal/Team%20Documents/Emerging%20Issues%20Guide%20-%20IoT%20%20and%20%20Wearables.pdf	consumer;analytics;home;transportation;wi-fi;iot;informatics	wearables	Apparel,devices,accessories,and prosthetics can be fitted with technology that can track user activity,monitor data,administer treatment,and enhance user experience and performance.	Risk Engineering;Underwriting;Corporate
Risk Engineering: Quarterly Newsletters	https://thehartford.sharepoint.com/sites/REOPortal/REO%20Quarterly%20Newsletter/Forms/AllItems.aspx?cid=222b7d90%2Dbd74%2D4b07%2Dbd63%2D8df07a9f26a3	updates;changes;announcements;quarterly	re newsletter;reo news;re quarterly	Read about our latest developments in the Risk Engineering Organization.	Risk Engineering;Marketing and Communications
Risk Engineering: RECON	https://thehartford.sharepoint.com/sites/REOPortal/SitePages/All-Things-RECON.aspx	user guide;recordings;feedback;tablet;form mapping;blank forms;escalations	recon	Ticketing system and training materials for Risk Engineering Consultants,Underwriters,and Risk Engineering Managers.	Risk Engineering;Reference
Risk Engineering: REO University	https://thehartford.sharepoint.com/sites/REOUniversity/SitePages/Home.aspx	lrc;trp;resources;introduction;reference;how to	reo learning;reo training;technical resource program;risk engineering university;reo badges;reo education;reo courses;reo u;reo university;re training;re learning;re university;risk engineering training;risk engineering learning	Access all the Technical Resource Programs (TRP) content and LRC programs,developed by REO experts.	Risk Engineering;Training
Risk Engineering: Risk Engineering Newsletter	https://thehartford.sharepoint.com/sites/middle-large-commercial-central/SitePages/Risk-Engineering-Newsletter.aspx	re;icebreaker;business development;consulting;partner;underwriting;value;proposition	re news;risk engineering newsletter	View the latest edition of our internal newsletter that demonstrates how our transformation is bringing about meaningful solutions and efficiencies for our business partners and customers. In this issue we are highlighting recent successes.	Operations;Training;Risk Engineering
Risk Engineering: Risk Engineering Portal	https://thehartford.sharepoint.com/sites/REOPortal	risk engineering;underwriting;portal;learning;reference	risk engineering portal;recon;reo	Risk Engineering’s internal portal for resources,announcements,and tools.	Risk Engineering;Reference
Risk Engineering: Risk Engineering Portal \| Property and Business Continuity	https://thehartford.sharepoint.com/sites/REOPortal/SitePages/Property-and-Business-Continuity.aspx	property and business continuity;property business continuity;risk engineering portal property and business continuity;risk engineering portal property business continuity;underwriting;risk;cope;lithium	business continuity;property and business	Property Overview: Risk engineering begins with the building blocks of COPE (Construction,Occupancy,Protection and Exposure) and expands as needed,each block adding to a more complete picture of the operations and potential hazards associated wit.	Risk Engineering;Reference
Risk Engineering: Success Stories	https://thehartford.sharepoint.com/sites/risk-engineering-central/SitePages/Success-Stories.aspx	use case;testimonial;overview;customer;win;reference	reo success;risk engineering success;re stories;re success;risk engineering stories	Our Success Stories are short examples of real-life success we’ve had with customers where both the customer and the Hartford ultimately win.	Risk Engineering;Sales and Distribution
Risk Engineering: The Risk Engineering Laboratory	https://www.thehartford.com/loss-control/industrial-hygiene-laboratory	laboratory;lab;hygiene;hig.com;external	industrial hygiene;hygiene lab;IH lab;re lab;reo lab;re industrial;re hygiene	Our state-of-the art industrial hygiene laboratory offers customized consulting and analytical services based on reliable data to help businesses quickly understand the health risks their employees may face.	Risk Engineering;Reference
Risk Engineering: TrueMotion	https://thehartford.sharepoint.com/sites/risk-engineering-central/SitePages/TrueMotion.aspx	ergonomics;artificial intelligence;consultant;consulting;brand;branding;flyer	tumeke;truemotion;true motion;risk engineering consulting;re ai;re consult;re consulting	TrueMotion,powered by TuMeke,is a new ergonomics risk service that analyzes videos from worksites to make assessing employee safety fast and easy.	Risk Engineering;Reference
Risk Engineering: Underwriting Sales Kit	https://thehartford.sharepoint.com/sites/risk-engineering-central/SitePages/UW-Sales-Kit.aspx	proof points;overview;underwriting sales;flyer;flyers	re proof points;proof points;risk engineering flyer;re flyer;risk engineering services;re overview	REO flyers and resources for Underwriting.	Risk Engineering;Sales and Distribution;Underwriting
Risk Engineering: UW Reports Library	https://thehartford.sharepoint.com/sites/REOPortal/SitePages/UW-Reports-Library.aspx	dashboard;risk;reporting;business;intelligence;hygiene;trp;hazard;reference	reo open;mlc reo;uw reports library	Underwriting Reports Library includes MLC Recommendation Dashboard and reporting.	Small Commercial;Reference;Sales and Distribution
SC: Agency Automation and Premium Audit,Helping Agents and Customers	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/Agency-Automation-&-Premium-Audit–Helping-Agents-and-Customers.aspx	ebc;estimated;significant;exposure;acord;agency;data;dashboard;ams;spectrum;sales portal	automation audit;agent audit;customer audit	We have industry leading tools to help our agents and their customers handle upcoming and in progress premium audits. Answers to customer questions at their fingertips.	Small Commercial;Reference;Sales and Distribution
SC: Agency Compensation	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/AGENCY-COMPENSATION.aspx	performance;selling;metrics;awards;incentives;partner;producer	direct commission;stag one;vip	Small Commercial provides a variety of compensation options for distribution partners. Use resources to understand the different types of compensation (Partner Rewards,Direct Commission,STAG ONE and VIP incentives) and tools to measure performance.	Small Commercial
SC: Book Consolidation	https://thehartford.sharepoint.com/sites/AJGBBT	book;consolidation;letters library;small commercial;small commercial;underwriting;underwriting;broker;agent;quote;fulfillment	book consolidation	The Hartford will become recognized as the destination carrier for book consolidations with strategically aligned brokers and agents through our focus on underwriting and execution excellence.	EPI;Small Commercial
SC: Collaboration Boards	https://thehartford.sharepoint.com/sites/SmallCommercialHartfordWay/SitePages/Cross-Functional.aspx	collaboration boards;huddleboard;small commercial;performance boards;thw;onenote;sc	small commercial collaboration board;sc thw	Game Planning Performance Boards for Small Commercial Teams.	EPI;Small Commercial
SC: EPI Resources	https://thehartford.sharepoint.com/sites/SmallCommercialHartfordWay	sc hartford way resources;hartford way;huddleboard;small commercial;lob;thw;performance board	sc hartford;small commercial thw	Portal for use cases and resources of and for SC-hosted performance boards.	Reference;Training;Small Commercial;Sales and Distribution
SC: FAQs \| 2023 Planning Resources	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/More-Agency-Comp-Info,-Tips-and-Tricks-to-Help-You-Better-Self-Serve-and-Save-Time!.aspx	checklist;faq;process;guidance;instructions;flyer;stag one;refresher;agency comp;ICYMI;what if;tools and reporting;tools & reporting	agency comp faqs;agency compensation faqs	It’s all here for your 2023 planning needs: STAG ONE,VIP & Standard agency-facing flyers…PLUS more agency comp tips & tricks.	Reference;Training;Small Commercial
SC: FAQs \| Agile Transformation	https://thehartford.sharepoint.com/sites/small-commercial-central/SitePages/Agile-Transformation-FAQs.aspx	checklist;faq;process;guidance;instructions;scrum;sprint;thw;lean;project management;foundational;mvp;increments;apm;value stream;business owner;continuous improvement	lpm faqs;agile faqs	What is Agile and what is LPM?	Reference;Marketing and Communications;Sales and Distribution;Small Commercial
SC: FAQs \| Auto Services Industry (Archive)	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/Shared%20Documents/Expanded%20Appetite/Auto%20Services/Auto%20Services%20Final%20FAQS.doc	checklist;faq;process;guidance;instructions;auto services;commercial auto;spectrum;appetite;segment;sic codes;auto repair;eligibility;states	auto services;auto repair	Why are we re-entering the auto services market when we’ve had limited success in the past?	Reference;Training;Small Commercial
SC: FAQs \| COI Digital Adoption	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/Help-Has-Arrived–COI-Digital-Adoption-FAQs-%26-Talking-Points.aspx	checklist;faq;process;guidance;instructions;digital awareness;digital confidence;digital guidance;questionnaire;talking points;self serve;self-serve;customer;digital adoption;channel;adoption	digital adoption faqs;digital guidance;digital confidence	To help support the certificate of insurance digital adoption changes that took place June 1 2022,we’ve created comprehensive FAQs and talking points.	Reference;Training;Small Commercial;Sales and Distribution
SC: FAQs \| ICON Features With E&S Options & Faster Service on Contractor and LRO Quotes	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/New-ICON-Feature-Provides-Agents-With-E%26S-Options-%26-Faster-Service-on-Contractor-Quotes.aspx	checklist;faq;process;guidance;instructions;amwins;acord;wholesaler;book consolidation;quote;agents;E&S;inside sales	E&S faqs;lro faqs;amwins;quote consolidation	Growing the Small Commercial E&S segment is a key driver in our $5B by 2025 growth strategy. Starting on January 16,2023 when our agency partners quote in ICON we have added a new option that provides them with more flexibility and faster decisions.	Reference;Training;Small Commercial
SC: FAQs \| New EBC Registration Videos Answer FAQs for New Appointments and Agents	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/New-EBC-Registration-Videos-Answer-FAQs-for-New-Appointments-and-Agents.aspx	checklist;faq;process;guidance;instructions;registration;administrator;aec;digital;quoting;appointment	ebc faqs;ebc agent;ebc registration;registering for ebc	The New Appointment and Agency Education Teams worked in partnership with the EBC Team to create two short EBC Registration videos designed to address frequently asked questions from new appointments and new agents.	Small Commercial;Reference;Sales and Distribution
SC: FAQs \| The Hartford’s E&S Advantage	https://thehartford.sharepoint.com/:p:/r/sites/small-commercial-central-salespot/_layouts/15/Doc.aspx?sourcedoc=%7B612F67AA-B0C9-4C97-8660-DC6D77AAD597%7D&file=FAQs.pptx&action=edit&mobileredirect=true&DefaultItemOpen=1	wholesaler;account servicing;brokerage;AmWINS;PHS;complex;risk;Maxum;direct commission;E&S commission;installment;non-admitted;insured;faqs	agent faqs;sales faqs;commission faqs	Whats my E&S Commission and what are the servicing fees involved?	Reference;Training;Small Commercial;Sales and Distribution
SC: FAQs \|Pay-as-you-go Marketing Materials	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/Pay-as-you-go-External-Materials.aspx	checklist;faq;process;guidance;instructions;payroll billing;flyer;xactpay;self-reported;agent;customer;pbo;playbook;tracking;email template	sprs faqs;smartpay faqs;pay as you go;pay-as-you-go	Sell the benefits of payroll billing.	Operations;Restricted Access;Small Commercial
SC: ICON Replatform (Restricted Access)	https://thehartford.sharepoint.com/sites/ICONReplatform	icon;quotes;migration;pricing	icon replatform	ICON Replatform (Restricted Access).	Sales and Distribution;Small Commercial;Reference;Training
SC: Job Aid \| Agency Automation & Digital Platforms	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/AGENCY-AUTOMATION-%26-DIGITAL-PLATFORMS.aspx	sc;vertafore;ams;capabilities;brokers;agents;ivans;ebc;acord;endorsement;spectrum;dashboard;audit;checklist;job aid;faq;process;guidance;instructions	agency automation	Our focus is on our agents and making it very easy for them to do business with The Hartford. We are responsible for strategy and implementation of agency automation capabilities that are integrated with agency management systems and custom platforms.	Reference;Training;Small Commercial
SC: Job Aid \| Agency Education Training	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/AGENCY-EDUCATION.aspx	checklist;job aid;faq;process;guidance;instructions;agent facing;agent-facing;overview;configure applied;bridging;IVANS;policy inquiry;call to action;applied epic automation;am360;aec;star certificate	agency education;agency training;agency learning	Agency Education provides in-depth training and guidance on The Hartford’s products and systems to drive profitable growth in your agencies.	Reference;Training;Small Commercial
SC: Job Aid \| Commercial Auto	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/COMMERCIAL-AUTO.aspx	checklist;job aid;faq;process;guidance;instructions;nbdr;agent flyer;personal insurance score;pricing;appetite;coverage;driving test;risk;on demand;broad form;auto policy;ofts	commercial auto;sc auto;small commercial auto	Our commercial auto product offers best-in-class protection and easy agent access. In a challenging market,our focus is on growing market share by writing quality multiline accounts. Access the resources you need to grow commercial auto the right way.	Reference;Training;Small Commercial
SC: Job Aid \| E&S Advantage (ESA)	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/E%26S-ADVANTAGE.aspx	checklist;job aid;faq;process;guidance;instructions;policyholder;phs;amp;flyer;oft;acord;scsr;scsrs;placement guide;sales placement;industry spotlight	ESA;E&S advantage	E&S Advantage (ESA) gives your agents easy access to non-admitted solutions for property,general liability and umbrella coverage through ICON.	Reference;Training;Small Commercial
SC: Job Aid \| Expanded Appetite	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/EXPANDED-APPETITE.aspx	checklist;job aid;faq;process;guidance;instructions;habitational;claim scenarios;agent training;skill drill;auto services;ngs;aec;construction;BOP;pollution;flyer;oft;podcast;excavator;carpentry;hotels;janitorial;convenience store	broader deeper;broader and deeper;risk appetite	In order to solve the needs of more and more customers,Small Commercial will become a broader and deeper risk player.	Reference;Training;Small Commercial
SC: Job Aid \| Management and Professional Liability	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/MANAGEMENT-%26-PROFESSIONAL-LIABILITY.aspx	checklist;job aid;faq;process;guidance;instructions;flyer;template;oft;installment;sales tools;selling;agent;bindability;bind-ability;icon;retail;direct support	management liability;marketing liability	Our expanded Management and Professional Liability products and service experience for Direct and Retail support even more small business owner customers.	Reference;Training;Small Commercial
SC: Job Aid \| New Agency Appointments – Appointment and Contracting	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/NEW-AGENCY-APPOINTMENTS–-APPOINTMENT-%26-CONTRACTING.aspx	checklist;job aid;faq;process;guidance;instructions;template;email;ebc;scsr;aec;oft;new agent;newly appointed;digital toolkit;merchandise kit	agency appointment;agency contract;agency contracts;agency contracting	Once your prospect has been vetted and approved by the Regional Sales Executive (RSE),the appointment and contracting journey begins.	Reference;Training;Small Commercial;Tech Support
SC: Job Aid \| Recording Your Message in TEAMS	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fsmall%2Dcommercial%2Dcentral%2Dsalespot%2FShared%20Documents%2FRecording%20in%20Teams%2Epdf&parent=%2Fsites%2Fsmall%2Dcommercial%2Dcentral%2Dsalespot%2FShared%20Documents	mp4;recordings folder;download;onedrive;mte;template;podcast;audio;agency;partners;how	recording in teams;recording messages;making videos;recording meetings;recording videos	How to record meetings in M365 TEAMS.	Reference;Training;Small Commercial
SC: Job Aid \| Service Now	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/SERVICE-NOW.aspx	checklist;job aid;faq;process;guidance;instructions;oft;ofts;agent-facing;agent facing;flyer;submitter guide;ebc;digital adoption;tableau;loss run;bor	agency level;agency reporting;agency dashboard;agency dashboards	In today’s current environment,powerfully positioning our best-in-class service offering can have a significant impact on our new and total written premium.	Reference;Training;Small Commercial
SC: Job Aid \| Spectrum Business Owner’s Policy	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot/SitePages/Spectrum.aspx	checklist;job aid;faq;process;guidance;instructions;BOP to beat;growing spectrum;small policy;cloud service;data breach;claim scenarios;product flyer;umbrella;customer flyer;agent flyer;quote;stretch;agent training	spectrum bop;spectrum business owners;spectrum business owner;spectrum business owner’s;spectrum job;spectrum faq;spectrum faqs;spectrum	When it comes to business insurance,our research shows that small business owners are looking for coverage that’s just right – not too much or too little and at an affordable price.	Reference;Training;Small Commercial
SC: Job Aid \| Umbrella Coverage- – How to Quote and Bind	https://thehartford.my.salesforce.com/sfc/p/#300000007NS7/a/4Q000000ggcZ/T14HgsOf7dplCSiPf6c35HElBUDbic2uorKxya.JIP0	checklist;job aid;faq;process;guidance;instructions;BOP to beat;growing spectrum;small policy;cloud service;data breach;claim scenarios;product flyer;customer flyer;agent flyer;quote;stretch;bind;quote;how	umbrella job;umbrella coverage;umbrella bind;umbrella faq;umbrella faqs	The more exposure a business has,can also increase their liability risk.	Reference;Small Commercial
SC: Process and Enablement	https://thehartford.sharepoint.com/sites/SCUWProcess	underwriting;lob;kpi;agency;small commercial;process and enablement;knowledge;process;scuw;sc process;underwriting process;small commercial process	sc process and enablement;sc overview;sc guidance;scuw process and enablement;small commercial overview;small commercial guidance;small commercial info;small commercial resources;sc info;sc resources	The Small Commercial Process and Enablement,led by John Schuelke,is designed to focus on the end to end new business,mid-term,and renewal underwriting processes.	Sales and Distribution;Small Commercial
SC: Sales Portal	https://thehartford.sharepoint.com/sites/small-commercial-central-salespot	small commercial sales portal;small commercial sales;visibility;salesconnection;agency;spectrum;sc	sc sales;sales portal	Home site of the Small Commercial Sales Portal.	Small Commercial;Underwriting
SC: Small Commercial Central	https://thehartford.sharepoint.com/sites/small-commercial-central	scuw;home;enterprise;sales portal;landing	sc home;small commercial home;sc iconnect;small commercial iconnect;sc central;small commercial central;sc org;small commercial org;sc organization;small commercial organization;sc landing;small commercial landing;sc iconnect;sc portal	iConnect Home \| The home site and landing page of The Small Commercial Organization.	Small Commercial;iConnect
SC: Small Commercial Underwriting	https://thehartford.sharepoint.com/sites/SCUW/SitePages/default.aspx	liability;renewal;oyt;paas;spectrum;underwriting;underwriting;small commercial;small commercial;hops;class;guide	scuw org;scuw home;scuw central;scuw landing;scuw organization;small commercial underwriting org;small commercial underwriting home;small commercial underwriting central;small commercial underwriting landing;small commercial underwriting;sc uw;small commercial underwriting;scuw	iConnect Home \| Home site and landing page of Small Commercial Underwriting within the Small Commercial Site Family.	Sales and Distribution;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| WebCE	https://www.webce.com/hsfg	course;continuing;education;insurance;financial services;professionals;certification;exam;learning;third party	webce	WebCE® provides the highest quality online insurance licensing and continuing education materials in a fast,convenient mobile-ready format.	Third Party;Training;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| Alternative Market Placement	https://thehartford.sharepoint.com/sites/scamp/SitePages/default.aspx	scenario;producers;agents;amp;ebc;class guide;rcps;jdi;templates;appetite;carrier;commission;huddle;ike	alternative market;market placement;nutmeg insurance	Alternative Market Placement (AMP),part of Nutmeg Insurance Agency,is an internal agency that offers out of appetite placement services to The Hartford’s Small Commercial clients.	Reference;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| Binder Request Process	https://thehartford.sharepoint.com/:p:/r/sites/SCAMP/_layouts/15/Doc.aspx?sourcedoc=%7BB188BFED-9E2F-43B4-8D70-7A452035C35D%7D&file=BINDER%20PROCESS%202021.pptx&action=edit&mobileredirect=true	hfp;tabs;amp;policy;coverage;deductibles;amp;policycenter;policy center	bind;binder	The existing Binder Process has been inconsistent among account managers. The various binding methods have caused errors,ambiguity and inefficiencies.	Sales and Distribution;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| Education and Development Opportunities	https://thehartford.sharepoint.com/sites/SCUW/Career%20Progression/Learning2/SitePages/default.aspx	designations;degree;acumen;training;learning;skills;mentor;stag u;thw;career;development;mentoring	scuw learning;scuw training;scuw education;sc uw education;sc uw training;sc uw learning	Mentorship, problem-solving, acumen, degree development, and certifications for underwriters.	Marketing and Communications;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| News	https://thehartford.sharepoint.com/sites/SCUW/_layouts/15/news.aspx	updates;changes;announcements;scow	scuw news;scuw announcements	Updates from the Small Commercial Underwriting Communications Team.	Sales and Distribution;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| Own Your Territory	https://thehartford.sharepoint.com/sites/OwnYourTerritory	scuw;underwriting;sales;countrywide;map;agency;new business;renewal;construction;sc uw	territory map;oyt;own your territory	Agency Engagement,proactive selling,and other OYT resources.	Sales and Distribution;Small Commercial;Underwriting
SC: Small Commercial Underwriting \| Proactive Selling and Retaining	https://thehartford.sharepoint.com/sites/OwnYourTerritory/SitePages/Proactive-Selling-and-Retaining.aspx	guidance;agents;complex;job aid;how;viewpoint;renewal;new business;tips;oyt;scr;small business;middle market	proactive selling;proactive sales;sales retention;selling and retaining	Sales resources and best practices for underwriters.	Reference;Training;Small Commercial;Underwriting;Underwriting
SC: Small Commercial Underwriting FAQs \| Book Management Activity	https://thehartford.sharepoint.com/:w:/r/sites/SCUW/_layouts/15/Doc.aspx?sourcedoc=%7BE2BE5EE2-7138-4CFA-890A-DAF4E2C3CCAF%7D&file=Non%20Renewal%20FAQS.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;appliance;non-renew;spectrum;auto;dnoc;icon;ho/refer;reprice;dnr;impact	book management activity;non-renewals;non-renewed	Do we have any automatic non-renewal actions in place?	Reference;Training;Small Commercial;Underwriting
SC: Small Commercial Underwriting FAQs \| ICON Live Chat Capability Provides More Time for You to Focus on Underwriting	https://thehartford.sharepoint.com/sites/SCUW/SitePages/New-ICON-Live-Chat-Capability-Provides-More-Time-for-You-to-Focus-on-Underwriting.aspx	checklist;faq;process;guidance;instructions;quote;workers’ compensation;underwriting;live chat;agent;flow;premium;chatbot	icon wc;wc icon;icon uw;uw icon;icon chat;chat icon;icon chatbot;chatbot icon	Over the past 5+ years,we have been on a journey to understand how The Hartford can use chat capabilities to meet our agents’ real-time needs while quoting,pricing,referring,and issuing policies in ICON.	Reference;Training;Small Commercial;Underwriting
SC: Small Commercial Underwriting FAQs \| Underwriting of Tomorrow (UWoT)	https://thehartford.sharepoint.com/sites/SCUW/SitePages/UWOT-FAQs.aspx	checklist;faq;process;guidance;instructions;amp;crc;authority;go live;backdating;classification;licensing;quality;transfer guides;crs flm;renewal;point of contact;nb uw;risk engineering	uwot faqs;scuw faqs	Underwriting of Tomorrow (UWoT) sounds futuristic and aspirational,but in Small Commercial Underwriting and Operations,the future is now. And the key to success in the future is an old-school concept – collaboration.	Reference;Training;Small Commercial;Underwriting
SC: Small Commercial Underwriting Job Aid \| Agency Engagement	https://thehartford.sharepoint.com/sites/OwnYourTerritory/SitePages/Agency-Engagement.aspx	checklist;job aid;faq;process;guidance;instructions;stag one;podcast;underwriting backup;service center;agency travel;viewpoint	agency basics;agency dynamics;agency engagement	Have an understanding of your agency and territory dynamics. Who are your top contributors to your success,and who are your biggest detractors? Understand who the decision makers are,and what your selling points will be.	Reference;Training;Small Commercial;Underwriting
SC: Small Commercial Underwriting Job Aid \| How to Find External and Internal Contacts	https://thehartford.sharepoint.com/:p:/s/OwnYourTerritory/EVmlqZxJBkNCumkD0FUWITYBx515cEZsyga_2242UbED5Q	checklist;job aid;faq;process;guidance;instructions;policy center;ebc;huddle board;huddleboard;ike;underwriting portal;viewpoint;how;scsrs	external contacts;internal contacts	Screen captures of critical underwriting resources for easy reference.	Reference;Training;Small Commercial;Underwriting
SC: Small Commercial Underwriting Job Aid \| New Classes Offered on Miscellaneous Professional Liability	https://thehartford.sharepoint.com/sites/hartford-funds-central/SitePages/Upcoming-Opportunities-at-Hartford-Funds.aspx	checklist;job aid;faq;process;guidance;instructions;business services;professional services;real estate classes;bop;twp;pl endorsement;financial lines;e&o endorsements;pl toolkit	professional liability	Our push for market share of Professional Liability for business services,professional services and real estate classes continues!	Leaders;Marketing and Communications
SC: Small Commercial Underwriting Job Aid \|Building Your Spectrum Technical Acumen	https://thehartford.sharepoint.com/sites/SCUW/SitePages/Building-Your-Technical-Acumen.aspx	ivt;icon;private equity;large property;rate environment;business income;exposures;controls;ike;continuous	spectrum learning;spectrum technical;spectrum changes;spectrum acumen	Continuing to strengthen your ability to assess risk,and execute on the recent Spectrum changes. Small Commercial Learning Sessions are intended to build upon your technical skills.	Reference;Training;Small Commercial;Underwriting
SC: Stephanie Bush’s blog	https://thehartford.sharepoint.com/sites/blog-stephanie-bush	pl;small commercial;personal lines;small commercial;elt;executive	stephanie bush;sc leaders;pl leaders;sc leadership;pl leadership	Stephanie Bush’s blog.	Reference;WorkTools;Small Commercial
SC: Work Comp Classification Job Aid	https://thehartford.sharepoint.com/:w:/r/sites/small-commercial-central-salespot/_layouts/15/Doc.aspx?sourcedoc=%7BEC4CEB89-F4AD-477B-833F-46B74DC0C508%7D&file=WC_Classification_ActivityKEY.doc&action=default&mobileredirect=true&DefaultItemOpen=1	appetite;regulatory;class guide;paas;scopes;process;instruction;hazard;risk;workers comp;job aid	wc job aid;wc job aide	Correct classification is the first step in making sure that the premium (rate) aligns with the customer’s exposure to loss. Knowing the classification lets you know what The Hartford’s appetite is and the relative hazard code.	Sales and Distribution
SD: Agency Compensation	https://thehartford.sharepoint.com/sites/iConnect/WorkTools/Organization/SD/SitePages/AgencyComp.aspx	partner;reward;tools;reporting;sales;distribution;commission;asa;personal lines;group benefits;prp;s&d	agency compensation;s&d agency;s&d commission:s&d comp;sales & distribution compensation;sales comp;sales compensation;agency comp	The Agency Compensation site is your resource for Partner Rewards Program (PRP),Agency Compensation Tools,Direct Commission Schedules,and more.	Training;Sales and Distribution
SD: Agency Education and Counseling	https://www.thehartford.com/school-of-insurance/about	insurance school;insurance education	his;school of insurance	Hartford School of Insurance (HSI) prides itself on providing quality carrier-neutral educational solutions to independent insurance agents and brokers since 1998.	Reference;Training;Sales and Distribution
SD: FAQs \| Construction Audit Non-Compliance Charge	https://thehartford.sharepoint.com/sites/sales-distribution-central/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fsales%2Ddistribution%2Dcentral%2FShared%20Documents%2F2019%20Construction%20ANC%20Charge%20FAQs%2Epdf&parent=%2Fsites%2Fsales%2Ddistribution%2Dcentral%2FShared%20Documents	checklist;faq;process;guidance;instructions;wc;anc;compliance;workers’ comp;states;regulatory	anc faqs;non-compliance charges;construction audit faqs	What is the Audit Non-Compliance (ANC) charge?	Reference;Training;Sales and Distribution
SD: FAQs \| Preparing for the Premium Audit (Archive)	https://thehartford.sharepoint.com/sites/sales-distribution-central/Shared%20Documents/Sales%20Page/Premium%20Audit/Premium%20Audit_Overview_FAQs.pdf	checklist;faq;process;guidance;instructions;payroll;operations;exposure;inforce;premium;adjustment	audit prep;preparing for an audit;audit preparation;audit faqs;audit faq	Why is an audit required?	Reference;Marketing and Communications;Sales and Distribution
SD: FAQs \| Property and Casualty Producer Agreements	https://thehartford.sharepoint.com/sites/sales-distribution-central/Shared%20Documents/Navigators/New%20Producer%20Agreement%20-%20Internal%20FAQs%20(FINAL).pdf	checklist;faq;process;guidance;instructions;global specialty;global specialty;navigators;maxum;y-risk	producer agreement;producer agreements;product contract;product contracts	The Hartford is pleased to introduce our new consolidated property and casualty Producer Agreement designed to modernize and standardize our producer contracts.	Reference;Training;Sales and Distribution
SD: FAQs \| ViewPoint Data Sources and Definitions	https://thehartford.sharepoint.com/:w:/r/sites/sales-distribution-central/_layouts/15/Doc.aspx?sourcedoc=%7BBB2885A9-9103-4917-A132-FC5A5A263034%7D&file=Viewpoint%20Definitions%20and%20FAQs.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;biap;business flow;key accounts;aarp;construction;SGL;spex;marine;auto;spectrum;worker’s compensation;payroll alliance;small commercial;adjustments;agency result;aarp;specialty programs	viewpoint data sources;viewpoint variances	Viewpoint and QuickGlance/Agent Dashboard known variances.	Sales and Distribution
SD: Industry Opportunity Reports	https://thehartford.sharepoint.com/sites/sales-distribution-central/SitePages/IOR.aspx	naic;sales;pipeline;opportunity;p&c ;mlc;small commercial;s&d	ior;industry opportunity	The IOR,or Industry Opportunity Report,is a dataset that estimates P&C premium opportunity in the United States listed by county,business type (NAICS),Hartford Segment and line of business.	Sales and Distribution;Reference;Training
SD: Job Aid \| How to Submit an mTE Ticket	https://thehartford.sharepoint.com/sites/sales-distribution-central/Shared Documents/S&D IT Information/How to Submit a mTE Ticket.docx	salesforce;sales data warehouse;viewPoint;issue;report;ecos;icon;emc;gb sales	s&d it;sales tools;s&d mte;mte s&d	One-pager outlines the steps to submit a mTE request/incident for S&D IT Sales Tools.	Reference;Tech Support;Sales and Distribution
SD: Job Aid \| Sales and Distribution HIPAA	https://thehartford.sharepoint.com/sites/ethics-and-compliance/SitePages/Sales-and-Distribution-HIPAA-Job-Aid.aspx	checklist;job aid;faq;process;guidance;instructions;phi;asklaw;privacy;picsa;baa;picsa;mbi	sales and distribution hippa;s&d hippa	This job aid is intended to address the following common HIPAA questions specific to GB Sales and Distribution.	Sales and Distribution
SD: Learning Resource Site for Hartford Agents & Brokers	http://hartford.http.internapcdn.net/hartford_vitalstream_com/ae/index.html	small business;personal lines;broker;training;learning;salesoverview	agency counseling;agency consulting	Helping you serve your small business customers and grow your business is a priority for us. We are committed to helping you succeed with our winning combination of industry-leading products,local sales reps and knowledgeable underwriters.	Leaders;Sales and Distribution
SD: Meet the Team	https://thehartford.sharepoint.com/sites/sales-distribution-central/SitePages/S%26D%20Team.aspx	meet the team;sales & distribution;national partner;sales programs;sales enablement;insights;analytics;agency education	s&d leadership;s&d management	Management and reporting structure of Sales and Distribution Organization.	Sales and Distribution;Reference;Marketing and Communications
SD: National Client Practices	https://thehartford.sharepoint.com/sites/NCP/SitePages/NCPHome.aspx	partner;voluntary;P&C;group benefits;vip;retail;wholesale;contacts;verticals;industry;segment;assignment	national client;national clients;client portal;broker portal;ncp	This site is a resource for the latest information on The Hartford’s National Partners which includes monthly financial summaries and additional information on each partner. To access individual partner information,use the Broker Portal below.	Sales and Distribution;WorkTools
SD: Partner Profile FAQs on ViewPoint	https://thehartford.sharepoint.com/:w:/r/sites/iConnect/WorkTools/Organization/SD/_layouts/15/Doc.aspx?sourcedoc=%7BEB3CFCC7-0D6E-4FC4-B9DB-F70F27E64D42%7D&file=PartnerProfile_FAQ.docx&action=default&mobileredirect=true	viewpoint;view point;reference;how;job aid;prp;bookings;renewal;pipeline;cancellation;segment	partner profile	Frequently asked questions relating to the use of partner profiles on ViewPoint.	Sales and Distribution;Operations
SD: Producer Code Request Form	https://thehartford.sharepoint.com/:w:/r/sites/small-commercial-central-salespot/Shared%20Documents/Book%20Consolidations/Older%20Versions/Producer%20Code%20Request%20Form%20Final.docx	agency;commission;sales;form;lpn;npn;scscr;rse;small commercial;s&d	producer code;producer form;producer request	Please fill out with BC ETL/RD on CC.	Sales and Distribution;Training
SD: Sales & Distribution Central	https://thehartford.sharepoint.com/sites/sales-distribution-central/SitePages/Home.aspx	vip;home;sales;landing;honors circle;salesconnection;sales connection;portal;central	s&d home;sales and distribution home;s and d home;s & d home;s&d iconnect;sales and distribution iconnect;s and d iconnect;s & d iconnect;s&d central;sales and distribution central;s and d central;s & d central;s & d org;s&d org;sales and distribution org;s and d org	iConnect Home \| The home site and landing page of The Sales & Distribution Organization.	Sales and Distribution
SD: Sales Enablement University	https://thehartford.sharepoint.com/sites/SalesEnablement/SEU	pillar;competencies;learning;career;skills	sales enablement	You have goals. Sales Enablement University will help you reach them. The university is created with capabilities that are broadly applicable across our business. This investment in our people strengthens and enhances our brand and our collective ability to drive profitable growth for the organization.	Sales and Distribution;Reference
SD: Sales Excellence	https://thehartford.sharepoint.com/sites/se	sales;lst;exceptional	sales excellence	Welcome to the Sales Excellence Repository & LST Request Form Access lists right within this page,or click See all to view the list in a new SharePoint page.	Sales and Distribution;Training
SD: Sales Training	https://thehartford.sharepoint.com/sites/Middle-Large-Commercial-Learning-Center/SitePages/Sales-Training.aspx	mlc;learning;s&d;sales;salesforce	sales training;uw sales;s&d training;soar;pipeline;objections;s&d learning;sales learning	The page provides leaning and resources to help build your sales acumen!	Sales and Distribution;Marketing and Communications
SD: salesConnection	https://thehartford.sharepoint.com/sites/sales-distribution-central/SitePages/Forms/ByAuthor.aspx?id=%2Fsites%2Fsales%2Ddistribution%2Dcentral%2FSitePages%2FsalesConnection%20Archive&ga=1	bulletin;newsletter;weekly;communications;sales distribution	sales connection;salesconnection	Archive for the S&D-authored weekly bulletin across all commercial lines.	Sales and Distribution;Reference;Group Benefits;MLC;Global Specialty;Enterprise Data;Small Commercial
SD: Viewpoint	http://viewpoint/myview/Home/Dashboard	reporting;sales;dashboard;scorecard;metrics;premium;commercial team;group benefits;enterprise;p&c;bookings;retention;premium	view point;viewpoint;key resources;enterprise view;myview;my view	Welcome to the new upgraded Viewpoint. This is the diagnostic and transparent evolution of the MyView which allows users to analyze and understand what is driving the numbers being presented.	Ethics and Compliance;Third Party
SEC Filings (External)	https://ir.thehartford.com/financial-information/sec-filings/default.aspx	government;agency;sec;filing;compliance;regulatory;stock;earnings;investors;hig;public;securities	sec filing;sec filings;8k;8-k;quarterly filing	Archive of quarterly SEC filings.	Third Party;Reference
Society of Insurance Research (External)	https://www.sirnet.org/SIR/SirHome/SIR/SIR_Home.aspx	sir;research;insurance;trade;industry;association	insurance research;society of research;trade research;industry research	For more than 50 years,the Society of Insurance Research (SIR) has been providing our Members a unique forum to be forward thinking,to network with other insurance professionals,and to learn and share cutting edge developments in research and insurance.	Reference;Third Party
State & Local Business,Finance,& Gov Resources (External)	https://www.statelocalgov.net/	government;lobbying;regulatory;compliance;country;legislation;taxation;traffic;research	state-by-state;state by state;state resources;local and state;state directory;state directories;countrywide research	The State and Local Internet directory provides convenient one-stop access to the websites of thousands of state agencies and city and county governments and other organizations.	Reference;Third Party
State Insurance Departments (External)	https://content.naic.org/state-insurance-departments	regulatory;countrywide;research;directory;lobbying;state;naic;contact	state insurance;insurance departments	The National Association of Insurance Commissioners (NAIC) provides expertise,data,and analysis for insurance commissioners to effectively regulate the industry and protect consumers.	Enterprise Data;Reference;TDAC
TDAC: Account Service Agreements (Restricted Access)	http://asa.thehartford.com/siteminder/asa_login.fcc	service;agreements;search;reference;claim	account service agreements;asa	If you do not have access to the Account Service Agreements application,please contact the help desk at 860-547-HELP(4357).	Hartford Policies;TDAC;Ethics and Compliance
TDAC: Archer Policy Portal	http://i-apps.thehartford.com/archer/main	governance;protection;thip;hig;enterprise;standards;procedures;risk;security;tech;planit	policy portal;risk assessment system;archer policy;enterprise policy	The purpose of this Policy Portal is to provide a central repository of The Companys Policies, Standards and Procedures to ensure that our employees have the tools and knowledge necessary to meet their obligations.	Tech Support;TDAC
TDAC: AV Services Central	https://thehartford.sharepoint.com/sites/AV-Services-Central	tech;events;video;teams;microphone;powerpoint;presentation;staging	av services;audio visual	CTO AV Services guide for event production best practices.	Training;TDAC
TDAC: Career Corner	https://thehartford.sharepoint.com/sites/TDAC/SitePages/Career-Corner.aspx	performance;development;career;skills;advancement;tech;technology;it admin;it leadership;it org	TDAC guidance;TDAC overview;cto guidance;cto overview;cto info;TDAC guidance;TDAC info;cto resources;TDAC resources	Career Corner for Technology,Data,Analytics and Information Security.	Enterprise Data;Tech Support;TDAC
TDAC: Career Pathways	https://thehartford.sharepoint.com/sites/TechWide/Shared Documents/Career_Corner/Career_Pathways_Across_TDAIS.pptx	agile;cloud;it engineering;software engineering;data engineering;data science;progression;career;path;tech;job title;application development;swe;tier;job family	engineering job;agile career;it job;tech job;tech career;it career;data career;software career	The many pathways across technology,data,analytics,and cyber for you to explore.	Training;TDAC
TDAC: Cloud Community Portal	https://thehartford.sharepoint.com/sites/cloudcommunityportal	e3;faqs;practice;software;amazon;eks;rds;lambda;terraform;apptio;jenkins;mlc	aws;cloud	The ECO’s mission is to lead the enterprise on a path towards cloud transformation by providing a public cloud working environment and enabling partners on their journey to the cloud.	Tech Support;Reference;TDAC
TDAC: Cloud Community Portal \| Connecting to an AWS RDS Instance Using Developer Client Tools	https://thehartford.sharepoint.com/sites/CloudCommunityPortal/SitePages/Connecting-to-an-AWS-RDS-instance-using-developer-client-tools.aspx	service;catalog;ias;aws;console;pipeline;compliance;ci/cd;yaml;aws;support description;serverless;nonprod;cloudformation;cloud formation;setup;troubleshooting;GUI;SQLWorkbench/J;AWS MariaDB;MySQL;Aurora;PostgreSQL;PGAdmin4;jdbc	rds amazon;amazon rds;learn rds;rds training;rds learning	This page is a detailed guide for connecting to an AWS RDS instance using developer client tools on an individual’s laptop or desktop.	TDAC;Training;Reference
TDAC: Cloud Community Portal \| Getting Started with AWS ECS	https://thehartford.sharepoint.com/sites/CloudCommunityPortal/SitePages/ECSoverview.aspx	service;catalog;ias;aws;console;pipeline;compliance;ci/cd;yaml;aws;support description;serverless;nonprod;cloudformation;cloud formation;fargate;setup;troubleshooting;dynatrace;circuit breaker	ecs amazon;amazon ecs;learn ecs;ecs training;ecs learning	AWS Elastic Container Service (ECS) running on AWS Fargate is a highly scalable,fast container management service that makes it easy to run,stop,and manage containers on a cluster.	TDAC;Training;Reference
TDAC: Cloud Community Portal \| Getting Started with AWS EKS (Kubernetes)	https://thehartford.sharepoint.com/sites/CloudCommunityPortal/SitePages/EKSoverview.aspx	service;catalog;ias;aws;console;pipeline;compliance;ci/cd;yaml;aws;support description;serverless;nonprod;cloudformation;cloud formation;setup;troubleshooting;cloudwatch;auto scaling;webhook;ssl;cluster;route 53;hosted zone	eks amazon;amazon eks;learn ekss;eks training;eks learning;kubernetes	AWS Elastic Kubernetes Service (EKS) is a managed Kubernetes service that makes it easy for you to run Kubernetes on AWS.	TDAC;Training;Reference
TDAC: Cloud Community Portal \| Github — Claims AWS Documentation	https://github.thehartford.com/HIG/clm_aws_docs/wiki	setup;access;pipeline;service catalog;naming convention;how;guidance;claimsnonprod;claimsprod;claimssandbox;wiki;cloud;aws	claims aws;aws claims;claims github;github claims	Welcome to the Claims AWS Docs!	TDAC;Training;Reference;Claims
TDAC: Cloud Community Portal \| Github — MLC Documentation Index	https://github.thehartford.com/HIG/bi_mlc_aws_docs/wiki/MLC-Documentation-Index	setup;access;pipeline;service catalog;naming convention;how;guidance;wiki;cloud;aws	mlc aws;aws mlc;mlc github;github mlc	How to Create Infrastructure for AWS.	TDAC;Training;Reference;MLC
TDAC: Cloud Community Portal \| New AWS Account Requests	https://thehartford.sharepoint.com/sites/CloudCommunityPortal/Lists/New%20AWS%20Account%20Requests/AllItems.aspx?	provision;create;cloud;form;request;account	aws request	AWS account request list with business justifications.	Enterprise Data;Tech Support;TDAC
TDAC: Cloud Community Portal \| Service Catalog	https://thehartford.sharepoint.com/sites/CloudCommunityPortal/SitePages/The-Service-Catalog.aspx	service;catalog;ias;aws;console;pipeline;compliance;ci/cd;yaml;aws;support description;serverless;nonprod;cloudformation;cloud formation	cloud service;ccp catalog;ccp services;cloud services	The Service Catalog (SC) is an “accelerator” for consuming AWS services and adopting CI/CD Infrastructure as Code (IaC) deployment techniques.	TDAC;Training;Marketing and Communications
TDAC: Cloud Community Portal \| Working with Containers for AWS Using the Jenkins Pipeline	https://thehartford.sharepoint.com/sites/CloudCommunityPortal/SitePages/ECScontainers.aspx	service;catalog;ias;aws;console;pipeline;compliance;ci/cd;yaml;aws;support description;serverless;nonprod;cloudformation;cloud formation;setup;troubleshooting;container;oci;docker;image;github;devops	jenkins pipeline;aws jenkins;jenkins aws	A container is a standard unit of software that packages up code and all its dependencies,so the application runs quickly and reliably from one computing environment to another.	TDAC;Training;Reference
TDAC: Codeathon Pre-requisite Guide	https://thehartford.sharepoint.com/sites/Code-A-Thon/SitePages/Code–-A–-Thon-2022-Pre-requisite-Guide.aspx	github;node.js;javascript;css;scripting;syntax	codeathon guide;join codeathon;codeathon requirements	Requirements for participating in The Hartford Codeathon.	TDAC;Training;Marketing and Communications
TDAC: Codeathons at The Hartford	https://thehartford.sharepoint.com/sites/Code-A-Thon	contest;award;coding;software developer;tech;engineering	code-athon;codeathons;code-a-thon	Enterprise-wide one day competition where small coding teams propose,plan,and build innovative software solutions.	Operations;Tech Support;TDAC
TDAC: Collaboration Express	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam	collaboration;help;helpdesk;triage;technology;TDAC;TDAC;m365;microsoft;migration;enterprise;apps;msteams;outlook;onedrive;mobile	collaboration express;collab express	Explore collaboration tools such as Teams,SharePoint,OneDrive,Outlook,and more! Here you can learn best practices,tips,register for training and find answers to frequently asked questions.	Tech Support;TDAC
TDAC: Collaboration Express \| Choose your Productivity Tool	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/SitePages/Choose-your-Collaboration-Tool.aspx	productivity;tool;choose tool;collaboration express;eus;yammer;provision;spo;m365;msteams;teams;publishing;selection;technology-wide	communication site;choose your tool;communications site;productivity tool;provision sharepoint;sp provision;spo request	Guidance on best M365 applications and tools for collaboration,publishing and enterprise social networking.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| Conference Rooms	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/SitePages/Conference%20Room%20Landing.aspx	workplace;meeting;office apps;hybrid;productivity;collaboration space;video;audio;learning;m365	conference support;conferencing setup	Check out our Self-Paced Training on the New Teams Enabled Conference Rooms.	Training;TDAC
TDAC: Collaboration Express \| M365 Training in ITU	http://learn/itu/forum/event_cards.cfm?eventid=33	power platform;journey;learning;m365;power apps;instructor,microsoft,tips,journey;platform;power	m365 education;m365 courses;m365 learning	Microsoft 365 Live Instructor-Led Training.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| Microsoft Office Tools	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/AppsforEnterprise	excel;outlook;powerpoint;onenote;microsoft office;ms office;office apps;faqs;self service;how;learning;m365	excel help;powerpoint help;onenote help;outlook help	Get help with your questions about Microsoft 365 Office Tools from our how-to articles,tutorials,and support content.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| Microsoft Outlook Online Training	https://app.quickhelp.com/TheHartford/searchResults?q=outlook&application=2166	outlook;outlook email login;microsoft outlook;outlook sign in;microsoft outlook sign in;outlook 365;outlook email;outlook web access;outlook login;my work email;work email;mi email d	outlook training;email help;email support	Training resources for MS Outlook from Brainstorm.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| Microsoft Teams	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/Teams/SitePages/Home.aspx	learning;microsoft teams;m365;hybrid;faqs;how;self service;support	teams;ms teams training	Welcome to Microsoft Teams! Join us here for general Teams resources,such as previously answered questions,team owner training,or ask your own of the Collaboration Express community.	Tech Support;TDAC
TDAC: Collaboration Express \| Mobile	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/Mobile	microsoft;collaboration;support;technology;iphone;android;device;cell phone;cellphone;apps;enterprise;m365;express	mobile	Welcome to the M365 Mobile Site. Discover the latest iOS and Android resources on Microsoft Teams,OneDrive,OneNote,and more.	Hartford Policies;TDAC
TDAC: Collaboration Express \| Navigating a Hybrid Workplace	https://thehartford.sharepoint.com/:b:/r/sites/CollaborationExpressTeam/Teams/SiteAssets/SitePages/Teams/Navigating%20a%20Hybrid%20Workforce.pdf	remote;home office;office setup;future of work;work from home;wfm	hybrid	As employees start to transition to hybrid work,we would like to ensure that everyone can join meetings and participate whether they’re back at one of The Hartford’s offices,in a dedicated conference room,or working from home.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| OneDrive	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/OneDrive	collaboration;help;technology;support;apps;enterprise;microsoft;m365;how;learning;office apps	onedrive;one drive	Get help with your questions about Microsoft OneDrive for Windows from our how-to articles,tutorials,and support content. Join us in Microsoft Teams to search previously answered questions.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| OneDrive Migration	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/OneDrive/SitePages/OneDrive-Migration–Home-Directory-to-OneDrive.aspx	migration;M365;home directory;cloud;storage;files;folders;dropbox;sharepoint;techexpress;onedrive;one drive	onedrive migration;M365 migration;moving files;local files	ONEDRIVE MIGRATION: Home Directory to OneDrive Preparation and Awareness that will help provide you with what you need to know to be prepared for this migration.	Tech Support;TDAC
TDAC: Collaboration Express \| OneDrive Migration — Self-Service OneNote Migration	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/OneDrive/SitePages/OneDrive%20Migration__Identified-Users_SelfService%20Migration%20&%20SignOff%20on%20OneNote%20Migration.aspx	M365;notebook;self service;corrupt;ms teams;c drive;home directory	onenote migration;onenote onedrive;onedrive onenote;one note migration;one note onedrive;one note one drive	Migrate Your OneNote Off of Your Home Directory/Local Machine & Into M365 OneDrive.	Tech Support;Reference;TDAC
TDAC: Collaboration Express \| Print at Home	https://thehartford.sharepoint.com/:b:/r/sites/CollaborationExpressTeam/SiteAssets/SitePages/Collaboration-Express/Print%20at%20Home.pdf	print;home;remote;home office;office setup;network;printer;usb;mybuy;records management	print at home;home printer;home printing;print from home	Employees who have a critical need to print and have approval from their management have a few options to consider.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| Protect Sensitive Confidential Data	https://wd5.myworkday.com/thehartford/learning/offering/9cbe13bb1c2c0101fe34232b795d0000?record=bc48f511daf8010161e15f97bab90001&type=7c48590b5257100009485b7a25ae0068	security;password;permissions;site;administration;access;thip;credential;spo;governance;eus;self service;iprotect;m365	sharepoint permissions;sharepoint security;site admin training;sharepoint access;sharepoint administrator;sharepoint administration	For SharePoint Administrators and Site Owners learn how to properly protect sensitive & confidential data which is the first and best defense for accidental data exposure.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| SharePoint	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/SharePoint	support;self service;office apps;spo;helpdesk;m365;learning;sharepoint support;sharepoint help;governance;compliance	sharepoint triage;sharepoint helpdesk;sharepoint training	Get help with your questions about SharePoint Online from our how-to articles,tutorials,and support content. Join us in Microsoft Teams to search previously answered questions and ask your own of the Collaboration Express community.	Ethics and Compliance;Reference;TDAC
TDAC: Collaboration Express \| SharePoint Administrator Lookup	https://thehartford.sharepoint.com/sites/SharePointSuccessSite/SitePages/SPO-Site-Admin-Lookup.aspx	spadmin;sharepoint admin;sharepoint administrator;compliance;governance;lifecycle;owner;primary;secondary;permissions;compliance	admin lookup;find sharepoint admin;find an admin;sp admin;sp site finder;sharepoint admin;sharepoint site finder	Complete and dynamically generated listing of all accounts based on their ownership status of all SharePoint sites.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| SharePoint Communication Sites	https://app.quickhelp.com/TheHartford/topics/494/categories/17283/content	publishing;iconnect;campaign;enterprise;video;instruction;how;spo;content management;library;list;news articles;follow;events;hub;permissions	learn sharepoint;communication sites;sharepoint online;learn m365;m365 training;m365 modules;m365 skills	What do you need to know before you get started on a SharePoint Online site? Instruction includes working with web-parts,display settings,page layouts,working with templates and integrating your site with video and Yammer conversations.	Tech Support;Reference;TDAC
TDAC: Collaboration Express \| SharePoint Migration Tracker	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/SharePoint/SitePages/SharePoint-Migration-Site-List.aspx	migration;m365;sharepoint 2013;legacy sharepoint;tracking;sp13;form;request;sharepoint admin;site owner	sharepoint migration;teams migration	Offers M365 migration status based on SharePoint 2013 site identities.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| SharePoint Sites	https://thehartford.sharepoint.com/sites/SharePointSuccessSite/SitePages/PSCD_HomePage.aspx	confidential;permissions;security;admin;sharepoint;site admin;best practice;cop;unique;data;public;private	sharepoint sites community	As Site Administrators,you need to ensure that you understand how to protect sensitive & confidential data that is in your SharePoint Site.	Reference;Tech Support;TDAC
TDAC: Collaboration Express \| Single Sign-on Instructions for My Password Manager	https://thehartford.sharepoint.com/:b:/r/sites/iProtect/Training/Single%20Sign%20On%20Instructions.pdf?csf=1&web=1&e=T5qGdj	password;hartshares	my password manager;mypasswordmanager	Login instructions using https://mypasswordmanager.	Tech Support;Training;TDAC
TDAC: Collaboration Express \| Tools and Technology	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/SitePages/Return-to-office.aspx	wifi;remote;hybrid;faqs;hoteling;monitor;equipment;setup;fwa;wfh;printer;workforce;keyboard;working remotely;home office setup;print at home	acer;viewsonic;remote setup;remote set-up	Support for remote work and hybrid workforce productivity.	Operations;TDAC
TDAC: Data Center Access Request	http://i-library.thehartford.com/CorpRel/DataCenterAccessRequestMaster.doc	data center;access request;authorized;building;access;permission;form	data center access;data center request	Data Center Access Request Form.	Enterprise Data;Third Party;Reference;TDAC
TDAC: DataWiki	https://dms-prd.thehartford.com/ibm/iis/launchpad/secure	enterprise;searchrmation;governance;knowledge;reference;metadata	data wiki;datawiki;infosphere	IBM Information Server Enterprise Search.	Leaders;TDAC
TDAC: Deepa Soni’s blog	https://thehartford.sharepoint.com/sites/blog-deepa-soni	TDAC;TDAC;cto;elt;executive;blog	deepa soni;TDAC leaders;TDAC leadership	Deepa Soni’s blog.	TDAC;Communities;Corporate
TDAC: DEI Council	https://thehartford.sharepoint.com/sites/TechWide/SitePages/Culture.aspx	dei;diversity;engagement;erg;leadership;behaviors;career;tdac;tech;data;cyber	tdac dei;tdac diversity;tdac erg;erg tdac;ergs tdac;tdac ergs;techdei;tech dei	Fostering company culture is a journey and is a vital component in achieving our mission. The goal of developing an inclusive and diverse company culture is to help our employees and customers do extraordinary things.	Tech Support;TDAC
TDAC: Docking Station Setup Video Instructions	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/Teams/TeamsDocumentation/Forms/AllItems.aspx	monitor;remote;home office;setup;hp;acer	docking station	Collaboration Express video instructions for setting up docking stations,including the Acer and HP Ultra Slim and USB-C models.	TDAC
TDAC: EDO \| Data & Analytics Enablement Services	https://thehartford.sharepoint.com/sites/AE/SitePages/LearningTeamHome.aspx	portal;edo;tableau;dashboard;etl;cloud;bi;ace;thoughtspot;snowflake;dremio;hadoop;dataiku;talend;elasticsearch	daes;data enablement;edo portal;edo hub	The Data and Analytics Enablement Services (DAES) is an EDO enablement organization providing the ability to utilize the wide range of analytical and data driven tools to solve use cases.	Training;TDAC
TDAC: EDO \| Github — Elastic User Guide	https://github.thehartford.com/HIG/ace_docs/wiki/Elastic-User-Guide	setup;access;service catalog;how;guidance;wiki;cloud;search engine;open source;kibana;legacy;onprem;control tower	elastic search;elasticsearch	On this community site you will find an abundance of pages and content to help you in getting started with Elasticsearch.	TDAC;Training;Reference
TDAC: Education & Development for Technology,Data,Analytics & Cyber	https://thehartford.sharepoint.com/sites/TDAC/SitePages/Learning-Center.aspx	itu;hartcode;tech catalyst;tech learning;training;ituniversity;it university;TDAC;TDAC	TDAC learning;TDAC education	Learning resources for the TDAC community.	TDAC;Reference
TDAC: Enterprise Architecture	https://thehartford.sharepoint.com/sites/enterprisearch/SitePages/default.aspx	approval;tech debt;technical;specs;alignment;enterprise;engagement;raci;saas;decision tree;aab;adr;aws	enterprise architecture	Enterprise architecture (EA) is a discipline for proactively and holistically leading enterprise responses to disruptive forces by identifying and analyzing the execution of change.	TDAC
TDAC: Enterprise Data Office (EDO)	https://thehartford.sharepoint.com/sites/EDO-central	enterprise;data;technology;TDAC;tpa&is;business intelligence;data delivery;data architecture;digital analytics;data analytics	edo;enterprise data office	Home site for EDO services and resources.	Operations;Tech Support;TDAC
TDAC: Enterprise File Transfer Center	https://thehartford.sharepoint.com/sites/MFT/SitePages/default.aspx	secure file;file transfer;secure transfer;managed file	managed file transfer;mft	Managed File Transfer (MFT) Requirements,Ownership,and Billing information for secure file transfers for The Hartford and its business partners that use MFT services.	Enterprise Data;TDAC
TDAC: Enterprise IT Production Health	https://thehartford.sharepoint.com/sites/EnterpriseITProductionHealth	documentation;stability;incidents;systems;technology	enterprise it;production health	Enterprise IT Production Health.	Enterprise Data;Tech Support;TDAC
TDAC: Enterprise IT Service Management	https://thehartford.sharepoint.com/sites/ITSMAPPS/SitePages/default.aspx	catalog;mte;configuration;dashboard;delivery;model;engineering;support;best practice;incident	itsm;it service;itil	Welcome to the ITSM Apps SharePoint site! ?This site has been designed to serve as a one-stop-shop for all information about the ITSM Applications such as myTechExpress (ServiceNow),ITSM DataMart,and our Legacy Platforms.	Tech Support;TDAC
TDAC: Enterprise Logging,Monitoring,Security Initiative (ELM)	https://thehartford.sharepoint.com/sites/EPLMRFXProject/SitePages/ProjectHome.aspx	logging;monitor;security;enterprise;elm	splunk	Community to support launch of Splunk,software for searching,monitoring,and analyzing machine-generated data via a Web-style interface.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Call Recording	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/Verint%20v15%20Enterprise%20Call%20Recording%20Suite.aspx	call replay;shared inbox;dpa;speech;analytics;softphone;medallia;workspace web;voc	verint;speech analysis	Verint version 15 is a cloud-based Call Recording platform that records all Contact Center calls including audio and screens.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Capabilities	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/Customer%20Identity%20and%20Access%20Management.aspx	thaa;mwcc;sysadmin;pda;salesforce;authentication;xactpay;solar;profile data;customer hub;genesys	ciam	Customer Identity and Access Management provides a singular solution for login,registration,password reset etc. for most of the external facing applications. Simplifies customer experience,improves and informs how customers are engaging,reduces future cost of regulatory ( ex. multi factor authentication) requirements and the ability to propagate new enhancements.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Click to Chat	https://thehartford.sharepoint.com/sites/Clicktochat	click;chat;bot	click to chat;c2c	Landing page for Click to Chat team and community support.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Click to Engage	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/Click%20to%20Engage.aspx	click;engage;bot;genesys;lambda;amazon;oracle;csr	click to engage;c2e	The Click to Engage dynamically delivers the best experience to our customers for self-service and to engage with The Hartford through their preferred channels quickly and efficiently.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Customer Identity and Access Management	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/default.aspx	ivr;payment portal;billing;ipa;tokenization;call routing;call center;queue callack;rpa;speech analysis	enterprise shared services	This is a site intended to layout the capabilites offered by ECC & DE,give information on each respective capability,and layout usage by LOB.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Enterprise Business Services	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/Enterprise%20Business%20Services.aspx	econsent;api;smart email;sms;pci;tokenization;icfd;ubs;tabs;compliance;ivr;apic;;epreference;edelivery	ebs;econsent;enterprise business	EBS applications comprises of a group of applications that offers various business capabilities to all LOBs.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| Enterprise Web Applications	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/Enterprise%20Web%20Applications.aspx	huk1;huk2;compliance sheriff;browserstack;accessibility;testing;mobile	mnx;glassbox;mobilelabs;glass box;mobile labs;devops	Enterprise Web Application team is comprised of three areas that serve the enterprise in web application development,testing and collecting data to analyze user behavior and improve customer experience and digital adoption.	Tech Support;Enterprise Data;TDAC
TDAC: Enterprise Shared Services \| eSignature	https://thehartford.sharepoint.com/sites/esscapabilities/SitePages/eSignature.aspx	mnda;sso;clm;ariba;salesforce;api;bulk;notarization	docusign;esignature;esign	The Enterprise eSignature service provides The Hartford the means and governance to send documents securely for electronic signature and data capture through a variety of methods. The Team manages all aspects of current and strategic use cases,and,has a proven track record of consistently delivering workflow efficiencies,expense containment and ROI. DocuSign is The Hartford’s vendor contracted,cloud-based,industry-leading eSignature and Contract Lifecycle Management (CLM) solution.	Communities;Enterprise Data;TDAC
TDAC: Everything Cloud Operations at The Hartford	https://thehartford.sharepoint.com/sites/CloudOperations/	cloud devops;cloud ops;paas;iaas;cloud operations;devops cloud;everything cloud;cloud everything;agile;agilists	cloud operations;cloud ops;hartford cloud;cloud learning	We are a team of Agilists that deliver,provide support and ensure compliance for multiple services across the enterprises cloud portfolio.	Training;TDAC
TDAC: HartCode Academy Portal	https://thehartford.sharepoint.com/sites/hcaaportal	software developer;coding;career;development;performance;learning	hartcode;hart code	Thinking about applying for HartCode? Listen to these Alumni share their journey.	Training;TDAC
TDAC: HartCode Alumni Spot	https://thehartford.sharepoint.com/sites/hcaaportal/SitePages/Alumni-Spot.aspx	software developer;alumni;contact;pillars;leaders;career;development;engagement;association	alumni spot;hartcode alumni;hartcode grads;hartcode graduates	Dedicated to supporting HartCode academy students by making themselves available to anyone wanting to know more about coding!	Enterprise Data;Restricted Access;TDAC
TDAC: HN IaC (Restricted Access)	https://thehartford.sharepoint.com/sites/HNIaC	infrastructure;cloud;program	HN1aC	HN Infrastructure as Code Program.	Enterprise Data;Marketing and Communications;TDAC
TDAC: Introducing The Hartford Ignite	http://i-library.thehartford.com/CorpRel/ReadandLead/2022-Nov_IgniteReadnLead.pdf	cloud;applications;developer;risk;information advantage;data;tsmp;modernization;infrastructure	ignite;cloud nodernization	Ignite is accelerating The Hartford’s technology simplification and modernization program to capture the benefits of cloud-based technology and advanced data solutions faster.	Ethics and Compliance;Hartford Policies;TDAC
TDAC: Introduction to Gitbot	https://thehartford.sharepoint.com/sites/blog-swe/SitePages/Latest-with-GITBOT–-an-Automated-GitHub-Issue-Management-Solution.aspx	devops;agile;rally;quality;atf;integration;testing;mte;setup;self service;html;conversion;iteration;rally;label	gitbot	Our friends at GitHub Enterprise Admin team have worked with MTE Team to setup GITBOT Rally Integrations in self-service manner.	Operations;TDAC
TDAC: iProtect \| Electronic Communications Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598293240&pagename=HRO%2FPage%2FGeneralContent	policy;security;communications;employment;legal;network;thip;workplace;protocols	electronic communications;confidential information;personal sensitive;sensitive personal	In order to safeguard The Hartford,customer,employee,personal,and confidential information,all Hartford information assets,and electronic systems (The Hartford Systems) should be utilized for business purposes only.	Hartford Policies;Ethics and Compliance
TDAC: iProtect: How to Encrypt Email	https://thehartford.sharepoint.com/SitePages/Automating-Secure-Email.aspx	email;sensitive;security;secure;thip;outlook;how to	encryption;encrypted;workplace confidentiality;confidential	We’re making improvements to the secure email communication experience.	Ethics and Compliance;Hartford Policies
TDAC: iProtect: Information Protection Categories	http://i-apps.thehartford.com/archer/main?policy=div36088	thip;risk;data;security;network;monitor;access;application;archer	protection category	This policy states the Executive Leadership Teams responsibility for securing the information assets of The Hartford and their delegation of that responsibility to The Hartford Information Protection (THIP).	Ethics and Compliance;Hartford Policies
TDAC: iProtect: Information Protection Policies	https://thehartford.sharepoint.com/sites/iProtect/SitePages/Information-Protection-Policies.aspx	thip;security;it;risk;framework;governance	protected information;protect information;confidentiality policies;confidentialty policy	The Hartford’s information protection policies are stored in our internal Archer Policies Page. You may visit the policy page directly or browse and be directly linked to the specific policy below.	Training;Hartford Policies;Ethics and Compliance
TDAC: iProtect: Phishing and Malware Training	https://thehartford.sharepoint.com/sites/iProtect/Training/Forms/AllItems.aspx?id=%2Fsites%2FiProtect%2FTraining%2FPhishing%20Training&viewid=ca9ec59e%2Dcd4f%2D44ed%2Da8b8%2Df8f8a4c56761	spam;security;training;reference;button;installation;thip	phishing;malware	Phishing training within iProtect.	Tech Support;Hartford Policies;Ethics and Compliance
TDAC: iProtect: Securing Personal Devices	https://thehartford.sharepoint.com/:p:/r/sites/iProtect/Training/Securing%20Personal%20Devices%20Slides.pptx	iphone;android;tablet;security;spam;phishing;thip;remote;personal devices;privacy;botnet;malware	securing personal;personal devices;smart phone	Guidance on data leakage,phishing,and hidden apps on tablets and smart phones.	Hartford Policies;Ethics and Compliance
TDAC: iProtect: Shredding Policies	https://thehartford.sharepoint.com/:w:/s/iProtect/EUeF0iZVizJOnsOHG5TDia4B-iW7z5UzvUTtchD-fPqPcQ?	;information protection;security;thip;id theft;disposal;paper;hard copy;confidential;usps;fedex	shred;shredding;shredder	With most of us working remotely,how do you dispose of hard copy information securely?	Hartford Policies;TDAC;Ethics and Compliance
TDAC: iProtect: The Hartford Information Protection	https://thehartford.sharepoint.com/sites/iProtect	access controls;physical controls;visitor badge,information protection;building;access;security;thip;id theft;phishing	iprotect;i-protect;information protection;information security;thip	A customer-facing news and information site maintained by The Hartford Information Protection (THIP).	Hartford Policies;Ethics and Compliance
TDAC: iProtect: Zoom External Video Conferencing	https://thehartford.sharepoint.com/sites/blog-iProtect/SitePages/Zoom-External-Video-Conferenceing-84.aspx	risk;security;video;external;meetings;virtual;pii;conference;thip;webex;skype	zoom guidelines;zoom protocols;external video;video hosting	With the ability to work remotely,we need to be diligent on how we conduct business.	Operations;TDAC
TDAC: IT Service Costing	https://thehartford.sharepoint.com/sites/ITServiceCosting	service costing;faqs;it costing;it finance;legacy	itsc	Resources for support of IT costing initiatives.	TDAC;Training
TDAC: ITU \| Angular Learning Path	http://learn/ITU/curriculum_builder/track.cfm?id=35	software;engineering;code;learning;development;itu;testing;license	angular	Learn Angular development from the ground-up. Includes TypeScript,Angular fundamentals and best practices,forms,application architecture and Unit Testing.	Training;TDAC
TDAC: ITU \| Business Acumen Learning Series – Recorded Sessions	http://learn/itu/item_details.cfm?id=10692	course;learning;business;introduction	business acumen training;learn business acumen;business acumen basics;acumen 101;acumen training	Review recordings of all past PWN and YoPros Business Acumen Learning series events to learn about the different businesses at The Hartford.	TDAC;Training
TDAC: ITU \| Courses – Agile 2.0	http://learn/ITU/searchresults.cfm?srchterm=agile%202.0	estimating;forecasting;self-paced;portfolio;backlog;stochastic;sprint;planning;story splitting;user stories;working agreements	agile learning;agile courses;itu agile;learn agile	Agile 2.0 training led by Rich Sadusky.	Training;Tech Support;TDAC
TDAC: ITU \| Courses – AI and Machine Learning	http://learn/ITU/browseitu.cfm?catid=130	ai;ml;machine learning;artificial;intelligence;learning;software;developer;career;skill;tech;data science;it training	ai training;learn ai;machine learning training;ai courses;ai itu;itu ai;itu ml;ml itu;machine learning courses	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;Claims;TDAC
TDAC: ITU \| Courses – Claims	http://learn/itu/browseitu.cfm?catid=2	cla;cct;fundamentals;liability;property;auto;claims;group benefits	learn claims;claims courses;itu claims;claims itu	Self-directed learning for addressing claims operations and process guidance.	Enterprise Data;Training;TDAC
TDAC: ITU \| Courses – Cloud Videos	http://learn/ITU/item/video_channel.cfm?channelid=Cloud%20-%20AWS%20Demos%20for%20The%20Hartford	rds;ssl;spa;cdn;cloudfront;aws;s3;static;demo;route53	cloud demos;aws demos;cloud videos	Cloud AWS demos for The Hartford.	Training;Tech Support;TDAC
TDAC: ITU \| Courses – CSS,HTML and JS	http://learn/itu/browseitu.cfm?catid=150	software developer;skills;career;coding;learning;it training;front-end;web;design;javascript	learn css;css training;learn web design;web design training;learn html;html training;itu css;css itu;html itu;itu html	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;TDAC
TDAC: ITU \| Courses – Data Literacy	http://learn/itu/browseitu.cfm?catid=67	data;engineering;cybersecurity;career;software developer;tech;it training;analytics	literacy training;literacy courses;itu literacy;learn data literacy;literacy itu	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;TDAC
TDAC: ITU \| Courses – Hadoop/Hive	http://learn/itu/browseitu.cfm?catid=144	big data;hadoop;hive;career;it training;learning;hdsf;data science;analytics	learn hadoop;hadoop training;learn hive;hive training;hiv itu;itu hive;hadoop itu;itu hadoop	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;Tech Support;TDAC
TDAC: ITU \| Courses – Infrastructure as Code	http://learn/itu/browseitu.cfm?catid=162	terraform;skills;software developer;it training;learning;cloud;aws;paas;saas;career	infrastructure as code;iac training;iac courses;iac itu;itu iac;infrastructure as code training;learn iac;learning infrastructure as code	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;Tech Support;TDAC
TDAC: ITU \| Courses – Jenkins/Nexus	http://learn/itu/browseitu.cfm?catid=135	nexus;jenkins;it training;learning;career;skills;engineering;delivery;devops	learn jenkins;jenkins training;nexus training;learn nexus;nexus itu;itu nexis;jenkins itu;itu jenkins	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Leaders;Training;TDAC
TDAC: ITU \| Courses – Leadership	http://learn/itu/browseitu.cfm?catid=40	leadership;resiliency;trust;coaching;behaviors;empathy;inclusion;courageous	training leadership;training leaders;leadership learning;leadership courses;leadership itu;itu leadership	Curated learning to support future leaders at The Hartford.	Training;TDAC
TDAC: ITU \| Courses – Personal Lines	http://learn/itu/browseitu.cfm?catid=8	career;development;skills;learning;personal lines;newco;pl	pl education;pl itu;itu pl;personal lines itu;itu personal lines;learn newco;newco training;newco itu;itu newco	Curated learning for PL roles and skill-sets.	Training;TDAC
TDAC: ITU \| Courses – Salesforce	http://learn/itu/browseitu.cfm?catid=80	skills;career;learning;it training;salesforce;sales;automation	learn salesforce;salesforce training;itu salesforce;salesforce itu;learn sales force;sales force training;sales force courses;salesforce courses	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;Tech Support;TDAC
TDAC: ITU \| Courses – Secure App Development	http://learn/itu/browseitu.cfm?catid=71	coding;security;hacking;thip;applications;software developer;career;skills;it training;tech;app developer	secure app development;learn secure app;secure app training;secure app itu;learning secure app;secure app courses	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;Tech Support;TDAC
TDAC: ITU \| Courses – Snowflake	http://learn/itu/browseitu.cfm?catid=142	tech;it training;data science;engineering;learning;career;skills;snowflake	learn snowflake;snowflake training;snowflake courses;snowflake itu;itu snowflake	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	Training;TDAC
TDAC: ITU \| Courses – SOX	http://learn/itu/browseitu.cfm?catid=61	sarbanes oxley;skills;career;financial;regulatory;it training;learning;sox	learning sox;sox training;sox itu;itu sox;sox courses	Technical and regulatory training related to Sarbanes Oxley compliance.	Training;TDAC
TDAC: ITU \| Courses – Splunk	http://learn/ITU/searchresults.cfm?srchterm=splunk	logging;monitor;security;enterprise;elm;itu;courses;training	learn splunk;splunk courses;splunk training;splunk itu	Availability of Splunk courses in ITU.	Training;Enterprise Data;TDAC
TDAC: ITU \| Courses – Tableau	http://learn/ITU/browseitu.cfm?catid=139	learning;software;developer;skill;it training;tech;career;tableau;data;analytics	learn tableau;tableau training;tableau itu;itu tableau;tableau courses	O’Reilly,PluralSight,self-directed courses,and external sites that facilitate topic-based technology learning programs.	TDAC;Training
TDAC: ITU \| Cyber Event Week 1 – Privacy Law	http://learn/itu/item_details.cfm?id=37256	course;learning;business;introduction	privacy law training;learn privacy law;privacy law 101	Please join the Privacy Law team to learn about the The Hartford’s implementation of fast evolving privacy laws. They will also discuss recent cyber-attack activity and its legal implications. They will provide a view of the next generation of privacy laws and consumer rights on the horizon.	TDAC;Training;Law
TDAC: ITU \| Data Engineering Learning Bundle	http://learn/itu/bundle/bundle.cfm?id=7	python;wrangling;big data;data analysis;data science;cucumber;talend;snowflake;hadoop;sql;thoughtspot;aws	data engineering;learn python;learn data	The Data Science Learning Program on ITU.	TDAC;Training
TDAC: ITU \| Data Science Educational Materials	http://learn/itu/item_details.cfm?id=31991	course;learning;business;introduction;artificial intelligence;data profiling;hypothesis;test plan;machine learning;regression model	ds training;learn ds;learn data science;data science training;ds overview;ds 101	Data Science Methods and Techniques.	Data Science;Training
TDAC: ITU \| Data Science Learning Bundle	http://learn/itu/bundle/bundle.cfm?id=5	mlops;acm;aws;snowflake;machine learning;sagemaker;sage maker	science learning;ds learning	The Data Engineering Learning Program on ITU.	TDAC;Training
TDAC: ITU \| Data Science Lunch & Learn – Finance Overview	http://learn/itu/item_details.cfm?id=32008	course;learning;business;introduction;hartford next;metrics	finance training;learn finance;ds finance;finance ds;finance 101	As part of the Business Acumen Lunch & Learn Series,this session will provide participants with an overview of Finance at The Hartford.	Data Science;Finance;Training
TDAC: ITU \| Engineering Learning Program	http://learn/itu/bundle/bundle.cfm?id=1	scrum;jenkins;nexus;agile;rally;kanban;devops;story points;backlog;dojo;itu	learning code;learning software;engineering bundle;engineering courses;learning agile	The Hartford’s software engineering learning program on ITU.	Training;Tech Support;TDAC
TDAC: ITU \| Enterprise Risk Management (ERM) Overview Module	http://learn/itu/item_details.cfm?id=18078	course;learning;business;introduction	erm training;learn erm;learn enterprise risk;risk management training;erm overview;erm 101	Learn about the Enterprise Risk Management (ERM) organization and the ERM IT Team.	Enterprise Risk Management;Training
TDAC: ITU \| Fundamentals of Actuarial Mathematics,3rd Edition	http://learn/itu/item_details.cfm?id=49467	course;learning;business;introduction	actuarial fundamentals;learn actuarial;learn actuary;actuary fundamentals;actuarial 101	New edition restructures the material into modern computational methods and provides several spreadsheet examples throughout.	Actuarial;Training
TDAC: ITU \| GBD Producer View Introduction	http://learn/itu/item_details.cfm?id=5381	course;learning;business;introduction	gbd training;learn gbd;gbd basics;gbd 101	A demo of the new Producer View that producer and brokers use to access Direct Deposit and see Commission information,check billing status for cases and access booklets and forms.	Group Benefits;Training
TDAC: ITU \| Get to Know Group Benefits	http://learn/itu/item_details.cfm?id=37792	course;learning;business;introduction	gb training;learn gb;learn group benefits;gb basics;gb 101	These sessions will provide you with a clearer end-to-end picture of how we work together to service our customers.	Group Benefits;Training
TDAC: ITU \| How Group Benefits Makes Money	http://learn/itu/item_details.cfm?id=490	course;learning;business;introduction	gb business basics;gb business 101	How Group Benefits makes money.	Group Benefits;Training
TDAC: ITU \| Implementing Enterprise Risk Management	http://learn/itu/item_details.cfm?id=47272	course;learning;business;introduction	implement risk management;implement erm;implementing erm;implementing risk	Offers valuable insights on solving real-world business problems using ERM. Effectively addresses how to develop specific ERM tools.	Enterprise Risk Management;Training
TDAC: ITU \| IT Personal Lines Basics 101 Module	http://learn/itu/item_details.cfm?id=1267	course;learning;business;introduction	pl training;learn pl;learn personal lines;personal lines training;pl101;pl overview	This module includes a checklist of independent learning activities for Personal Lines (PL) IT teammates to learn about PL strategies and develop skills on PL systems and tools.	Personal Lines;Training
TDAC: ITU \| MLC Insurance Basics Course	http://learn/itu/item_details.cfm?id=58271	course;learning;business;introduction	mlc basics,mlc 101;learning mlc	This Course Is Designed To Provide A Broad Overview Of Commercial Insurance.	MLC;Training
TDAC: ITU \| New Frontiers in Privacy and Cybersecurity Laws	http://learn/itu/item_details.cfm?id=11505	course;learning;business;introduction	privacy training;learn privacy;privacy 101;cyber 101;cyberlaw training;cyberlaw 101	Ever wonder what kinds of laws exist that play a role in the cyber world? This forum will give you an overview of exactly that – including what’s new,the challenges we face,and how we try to implement them here at The Hartford.	TDAC;Training;Law
TDAC: ITU \| Rally User Community Forum	http://learn/ITU/events_email.cfm?site=ITU&eventid=4031	feedback;agile;acoe;acp;learning;guidance	agile forum	The ACoE Ops Team will be hosting a Monthly Rally Community Forum open to all Hartford Rally users.	TDAC;Communities;EPI
TDAC: ITU \| Small Commercial – Delivering the Difference at The Hartford	http://learn/itu/item_details.cfm?id=13094	course;learning;business;introduction	sc training;learn sc;learn small commercial;small commercial training;sc 101	Join Naomi Taylor and Jane Fletcher for an overview of this highly competitive Business,hear updates on our Business Strategy,and participate in a discussion on IT’s contribution to Small Commercial’s success through innovation and technology.	Small Commercial;Training
TDAC: ITU \| The Hartford Dojo	http://learn/itu/forum/event.cfm?eventid=40	coding;developer;software;training;learning;agile;acp;practice;engineering;java;refactoring;specs;angular;.net	behavior-driven development;kata;dojo itu;itu dojo;kata itu;itu kata;dojo	The Agile Center of Enablement is proud to introduce The Hartford Dojo – a place of learning and practice for our collective engineering community. The Dojo is staffed by technical coaches with expertise in various languages and topics and is ready to help take your team to the next level! All Dojo offerings are free to enroll,register today.	Enterprise Data;Training;TDAC
TDAC: ITU \| Welcome to Cloud Computing	http://learn/ITU/cloud/default.cfm?	networks;infrastructure;architecture;data;science;developer;software;aws;cloud computing;cloud engineering;foundational;sysops;devops;security;compliance;cloud networking;machine learning	cloud training;cloud certification;aws certification;introduction to cloud;intro to cloud;learn cloud computing;itu cloud;cloud itu	On this page,you will find a wealth of resources to support your Cloud learning goals,including access to learning resources,recommendations for certification and role-based courses,additional information about the Cloud Lab,helpful links,and Cloud learning events.	Training;TDAC
TDAC: ITU Home	http://learn/ITU/default.cfm?	skills;career;learning;it training;path;curricula;persona;o’reilly;pluralsight;gartner;curriculum;learning;brainstorm;certifications	itu;it university	Build a personalized curriculum of technical skills and competencies for Agile,DevOps and other related learning. Select a Skill Path to start.	Tech Support;TDAC
TDAC: M365 Teams	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/Teams	teams;collaboration;M365;platform;it support;helpdesk	msteams;ms teams;m365 teams	Welcome to Microsoft Teams! Join us here for general Teams resources,such as previously answered questions,team owner training,or ask your own of the Collaboration Express community. Get Started with Teams!	Tech Support;Hartford Policies;TDAC
TDAC: Mobile Device Policy	https://thehartford.sharepoint.com/sites/CollaborationExpressTeam/Mobile/SitePages/TrainingHome.aspx	ios;iphone;android;phone help;phone support;device;phone app;itunes;app store;play store;mobile app;playstore	mobile policy;passwordless;mobile checklist;ms authenticator;m365 mobile;yammer mobile;mobile setup;mobile set-up	Mobile resources hosted by Collaboration Express.	Operations;Tech Support;TDAC
TDAC: MS365 Change Champions Team (Restricted Access)	https://thehartford.sharepoint.com/sites/MS365ChangeChampionsTeam	ms365 change champions team;m365;ms 365;microsoft;migration;change management;change communications;adoption;enterprise;collaboration	change champions	Collaboration site for the MS365 Change Champions team.	Tech Support;TDAC
TDAC: myTechExpress \| Change an Email Address	https://thehartford.service-now.com/ess?id=sc_cat_item&sys_id=66f1440cdb81b45097190825ca961976	catalog;service catalog;security access;email;surname;workday;legal;contact;profile;tech help;mte;kb;knowledge;article;mytechexpress	email name;change name;email change;change email;changing email;email account	Select this service to request a name change to update an email address.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Email Distribution List Create	https://thehartford.service-now.com/ess?id=sc_cat_item&table=sc_cat_item&sys_id=725fad4387dcd1905921bbf8cebb35d5	outlook;primary;secondary;group distribution;email;tech help;mte;kb;knowledge;article;mytechexpress	outlook group;email distribution;add email group;create email group	This service is to request the creation of an email distribution list.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Access Atom the Chatbot from Microsoft Teams	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0032655	tech help;mte;knowledge;article;servicenow;incident;ms teams;teams;how;instruction;chatbot;kb;faqs	team chat;teams atom;mte atom;mte chat;chat kb;atom mte	Did you know? You can chat with Atom from Microsoft Teams,no need to navigate to myTechExpress!	Tech Support;TDAC
TDAC: myTechExpress \| Active Directory (AD) Group Access	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036933	mte;tech help;knowledge;article;login;account id;employee id;ntid;azure;active directory;identity;access;security;rbac	ad1;ad2;ad access;directory group;access ARS;ars access;mte active directory;ars kb;active directory kb	To get added to an AD Group (AD1 or AD2 domains),submit a Security Access Add or Remove User to Active Directory Groups request.	Tech Support;TDAC
TDAC: myTechExpress \| Add Another Outlook Mailbox to My Folder List	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0034698	how;knowledge;kb;mte;faqs;account;email;folder;personal;group;mailbox	email folder;outlook folder;folder list;mte email;kb email;email kb	How can I add another mailbox to my folder list?	Tech Support;TDAC
TDAC: myTechExpress \| Adding Items to a Wish List	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=e83e02001ba1011093066316624bcba3	mte;knowledge;kb;how;it;support;self service;instruction	wish list items;adding items to a wishlist;adding items to a wish list;wish list kb;wishlist kb;mte wishlist;mte wish list;wish list mte;wishlist mte	The wish list allows uncompleted catalog item requests to be saved and visited later to complete the ordering process. Below are instructions for using the Wish List on the portal.	Tech Support;TDAC
TDAC: myTechExpress \| Atom the Chatbot Quick Overview and How-To	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0030619	how;mte;kb;self-service;faqs;knowledge	service desk chat;atom kb;atm chat kb;atm chat mte;mte atom chat	Visit the mTE Portal by typing mte/ into Microsoft Edge.	Tech Support;HR;TDAC
TDAC: myTechExpress \| Automated New Employee Technology Onboarding	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=d62938581b95d55493066316624bcb2d	onboard;employee;it;support;self-service;laptop;software;hardware;new hire;hiring;bundles;faqs	it onboarding;tech onboarding;new hire tech;new employee hardware;new employee software;beeline hardware;beeline software;software onboarding;hardware onboarding;onboarding kb;onboarding mte;mte onboarding	As part of the Onboarding process,an automated process for hardware and software is generated for all external new employee hires entered into Workday and Beeline hires. Hiring managers should watch for an auto-generated mTE email request to approve a standard laptop and software request	Tech Support;TDAC
TDAC: myTechExpress \| Best Practices Personal Printer	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0013668	laserjet;default;self-service;mte;kb;how;mybuy;toner;inkjet;settings;procurement;setup;process	personal printer;printer issue;printer support;printer troubleshooting;printer mte;printer kb;mte printer;mte printing;kb printing	Many printer issues can be resolved by simply shutting down and restarting both the computer and printer. Check to make sure all of the cables are connected properly. Try these tasks first before contacting the Service Desk.	Tech Support;TDAC
TDAC: myTechExpress \| Camtasia	https://thehartford.service-now.com/ess?id=sc_cat_item&sys_id=58f287710f543100d4b8317ce1050e18&table=u_hig_software_inventory&software_id=b588aa0c1bf515501f28a685624bcbe9	knowledge;mte;kb;support;techsmith;software center;tech;help;mytechexpress;procurement	camtasia;edit video;video editor;editing video	Snag it is a screenshot program that captures video display and audio output.	Tech Support;Reference;Third Party;TDAC
TDAC: myTechExpress \| Citrix Application Frozen / Not Launching	https://thehartford.service-now.com/ess?id=kb_article&sysparm_article=KB0030228	mytechexpress;tech help;kb;knowledge;article;launch;mte;citrix;atom;process;self-service	citrix session;citrix issue;citrix frozen;citrix atom;citrix mte;citrix kb;mte citrix	This topic provides basic troubleshooting for misbehaving Citrix applications,specifically by automatically clearing all of the users Citrix sessions on both their computer and the Citrix servers.	Tech Support;TDAC
TDAC: myTechExpress \| Citrix Desktop (Virtual Desktop) FAQs	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0029204	faqs;ho;knowledge;mte;self-service;kb;vmware;vdi;access;router;vpn;ssl;hig desktop;vitual desktop	citrix desktop;virtual desktop;hig citrix;higcitrix;hig desktop kb;kb citrix	This document details the steps for logging into and out of both Citrix Application Server and VMware workstations for both employees and vendor partners.	Tech Support;Hartford Policies;TDAC
TDAC: myTechExpress \| Classify a File Using Windows Explorer	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035541	instruction;classification;policy;it;security;kb;knowledge;mte;data;how;windows	label email;data sensitivity;sensitivity label;data classification policy;classification kb;mte classification	As part of the Data Classification policy at The Hartford,you will be required to classify various types of data. This can be accomplished using the add-in to the Office applications or it can be achieved using the File Classifier through Windows Explorer.	Tech Support;Hartford Policies;TDAC
TDAC: myTechExpress \| Classify an Email Using Android Mobile Office	https://thehartford.service-now.com/ess/?id=kb_article_view&sysparm_article=KB0035534&sys_kb_id=349ecc984748199022f559f2846d439c&spa=1	data;classification;security;mobile;smart;phone;smartphone;android;gudance;mte;kb	android email;android outlook;android classification;outlook android;email android	As part of the Data Classification policy at The Hartford,you will be required to classify all documents you create using the Android-based Office application suite.	Tech Support;Hartford Policies;TDAC
TDAC: myTechExpress \| Classify an Email Using iPhone Mobile Office	https://thehartford.service-now.com/ess/?id=kb_article_view&sysparm_article=KB0035535&sys_kb_id=a17e44984748199022f559f2846d435f&spa=1	data;classification;security;mobile;smartphone;iphone;kb;mte;email;outlook;knowledge;smart;phone	iphone email;iphone outlook;outlook iphone;email iphone	As part of the Data Classification policy at The Hartford,you will be required to classify all documents you create using the iPhone-based Office application suite.	Tech Support;Hartford Policies;TDAC
TDAC: myTechExpress \| Classify Labels in Local Office	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=c555e96d1b4501100ce1a8a0604bcb54	ms;microsoft;office;m365;classification;security;documentation;knowledge;kb;how;excel;ms word;powerpoint	classify documents;document classification;sensitivity labels;mte sensitivity;sensitivity kb	As part of the Data Classification policy at The Hartford,you will be required to classify all documents you create using the Office application suite.	Tech Support;TDAC
TDAC: myTechExpress \| CleanIT and Frequently Asked Questions	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0014841	how;faqs;knowledge;kb;mte;cache;uninstall;crash;issue;troubleshooting;self-service;pc;desktop;triage	clean it;cleanit;HIG cache cleaner;clear cache;HIGCC	HIG Cache Cleaner (HIGCC) is a HIG-written application which is intended to allow users to help fix some IE application issues (hangs,crashes) on their own,possibly averting a call to the Service Desk. It is listed on the Start – All Programs menu	Tech Support;TDAC
TDAC: myTechExpress \| Conference Room Troubleshooting,User Guides	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0011570	faqs;how;kb;mte;training;meetings;workplace	conference room guidelines;conference room troubleshooting;conference room kb;mte conference;conference room user guide	Is there any Training or User Guides for Conference Rooms?	Tech Support;TDAC
TDAC: myTechExpress \| Configuring Internet Explorer Mode in Edge	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036794	kb;knowledge;how;faqs;browser;ie;internet explorer;eol;self-service	configure edge;browser configuration;edge kb;mte edge	In a nutshell,Internet Explorer Mode (IE Mode) is Internet Explorer running inside of Edge. This may be needed for some sites that were written for Internet Explorer,and where they don’t work in Edge natively.	WorkTools;Third Party;TDAC
TDAC: myTechExpress \| Coupa MyBuy Access Roles	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035566	ad;access;roles;coupa;procurement;mybuy;purchasing;it;support;mte;kb;knowledge;how;security	coupa mybuy;mybuy access;mybuy kb;mte mybuy	Active Directory role lists for Coupa myBuy.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Create KB Articles	https://thehartford.service-now.com/ess/?id=kb_article_view&sysparm_article=KB0021694	mte;knowledge;how;instruction;learning;support;kb;reference	create kb;create article;kb article	Knowledge articles,sometimes called KB Articles due to their number (i.e. KB0012345),in myTechExpress are vital self-service resources that allow users to answer questions and resolve their issues,ideally deflecting Service Desk calls and Level 2 support. Articles can be found in normal mTE search results as well as Atom the Chatbot results.	Hartford Policies;TDAC
TDAC: myTechExpress \| Data Classification Sensitivity Label	https://thehartford.service-now.com/ess?sys_kb_id=1891b6961b77051004e7653b234bcb14&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=5e9d3fab1b149198f06eecea234bcb3c	sensitive;confidential;encryption;data;classification;policy;thip;mte;knowledge;what is	email label;mte data sensitivity;sensitivity label kb	This Landing Page provides information on classifying documents you create per the Data Classification policy at The Hartford.	Tech Support;TDAC
TDAC: myTechExpress \| Database Password Reset / Account Unlock	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0017051	mytechexpress;knowledge;article;mte;oracle;tech help;security;access;database;password;unlock;reset;account;identity;credential	mte database access;database unlock;database reset;database password;database access kb	All database Password Resets and Account Unlocks should use the Oracle Database Individual ID Account Unlock – Password management self-service option.	Tech Support;TDAC
TDAC: myTechExpress \| Email Domain Change	https://thehartford.service-now.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fv%3D1%26sysparm_id%3Df3914ca8878ad1945921bbf8cebb3576%26sysparm_link_parent%3Daaa0d10f0ff13100d4b8317ce1050e14%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default%26sysparm_view%3Dtext_search	tech help;mte;mytechexpress;access;request;service;desk;yrisk;hartfordfunds;himco;groupclaims;smartcard;login	email domain;domain change;change domain	Changing the primary email domain will affect the Smartcard login. The “requested for” will be provided with instructions.	TDAC;Tech Support
TDAC: myTechExpress \| Encrypt a New Storage Device	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0015209	storage;device;security;it;policy;how;mte;kb	check point media;checkpoint media;media encryption;removable media;removable media kb;mte removable media	Before proceeding with encryption steps below make sure that you have placed a mTE request for: Click Link to Request –> Removable Media Access.	Tech Support;EPI;TDAC
TDAC: myTechExpress \| EPI Digital Performance Board	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036280	faqs;thw;performance;huddle;board;onenote;self-service;mte;kb;knowledge;how;triage;glossary;reference;note;one	digital performance;onenote support;onenote kb;mte onenote;onenote guidance	If a page has been corrupted and is not easily recoverable it is best to delete and recreate a new page.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| FAQs – Employment Change Type	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=0dd0c1af1bb8a194f06eecea234bcb33	tech help;mte;mytechexpress;access;request;service;non-employee;beeline;oim;new hire;transition;contractor	employment change;beeline change;beeline transition	What action is needed when a Non-Employee/Beeline resource is hired as a Hartford employee to ensure the new hire’s access is not interrupted?	HR;Tech Support;TDAC
TDAC: myTechExpress \| FAQS – Security Employment Type Change	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036366	onboard;employee;it;support;self-service;new hire;hiring;faqs;security;access;non-employee;oim;employment	beeline access;beeline to employee;beeline to employment	What action is needed when a Non-Employee/Beeline resource is hired as a Hartford employee to ensure the new hire’s access is not interrupted?	Tech Support;TDAC;HR
TDAC: myTechExpress \| Fixing Contact Information	https://thehartford.service-now.com/kb_view.do?sysparm_article=KB0036399	tech help;mte;support;kb;knowledge;article;mytechexpress;service;desk;fix;incorrect;profile;phone;title;bgs;code;hrsc;iconnect;mobile;personal;location	contact info;contact information	Contact information is defined by the following attributes of employee profiles at The Hartford: (1) personal details,(2) telephone,(3) location,and (4) reporting.	Tech Support;Reference;TDAC
TDAC: myTechExpress \| Get Help	https://thehartford.service-now.com/ess/?id=mte_gethelp	portal;mte;onsite;chatbot;self service;central;live chat	mte help;mte support;mte kb	Use the resources below to get the help you need. Some applications and issues have self-reporting capabilities without leaving mTE,listed below,but you can always report any type of issue by contacting the Service Desk via digital chat,phone,or in-person (TechExpress).	Tech Support;Operations;TDAC
TDAC: myTechExpress \| How to Activate and setup call forwarding	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0011300	mobile;ops;center;voicemail;vm;personal;work;phone;incoming;outgoing;mte;knowledge;how;process;setup;kb	ec500;call forwarding;ec 500;ec500 kb;mte ec500	The EC500 feature allows the user to redirect incoming office calls to their cell phone. Calls will ring once or twice at the office phone and then be extended to the user’s cell phone.	Tech Support;TDAC
TDAC: myTechExpress \| How to escalate/expedite REQ/RITM ticket	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0010640	ticket;incident;request;ritm;productivity;faqs;process;self-manage;it;support;mte;kb;knowledge	mte escalation;urgent ticket;prioritize incident;escalation kb;urgent kb	Depending on the state and assignment status of the request (RITM),the way to escalate a ticket within myTechExpress (mTE) differs slightly.	Tech Support;TDAC
TDAC: myTechExpress \| How to Map a Lexmark Printer	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=d41ff945db6cdc50ae306ebcd3961900	swipe;badge;printer;how;tech help;mte;mytechexpress	mapping printer;map to a printer;print support;print help;printer issues;printer help	This document outlines the procedures on how to map a Lexmark printer and how to register your badge. Additional Information and documentation can be found under URL: http://printer/mps/.	Reference;TDAC;Tech Support
TDAC: myTechExpress \| How To Opt-Out of Notifications	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0023357	email;notifications;mte;how;kb;knowledge;unsubscribe;subscribe;opt-out	mte notifications;mte alerts;servicenow notifications;servicenow alerts;alerts kb	myTechExpress (mTE) contains standard and subscription-based notifications. A standard notification sends emails based on activities in mTE,i.e. a request being completed. Once triggered,the ability to unsubscribe or opt-out of receiving these notifications is available.	Tech Support;TDAC
TDAC: myTechExpress \| How to Order Headsets Thru myBuy	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=974872ff1be0d9507b9c20aa234bcbf9	how;procurement;wireless;headphones;headset;instruction;kb;genesys;knowledge;mybuy	order headset;order headphones;headphones mte;headphones kb;mte headphones;order headsets	This article will be able to walk you through how to order new headset from myBuy (Coupa) as well as identify specific headsets that are compatible with Workspace Genesys as well as discuss their compatibility with Teams.	Tech Support;TDAC
TDAC: myTechExpress \| How to Setup and Use Avaya Voicemail	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036835	tech help;mte;knowledge;article;voice;mail;phone;telephone;voicemail;ops;operations;customer	genesys did;avaya mte;avaya kb;mte avaya;avaya voicemail	This is a walkthrough on Avaya Voicemail and how to set up and use via phone or website.	Tech Support;TDAC
TDAC: myTechExpress \| How to Use Genesys Workspace	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036884	transfer;call;telephone;phone;operations;ops;mytechexpress;tech help;mte;communicator;outbound;secure payment;aarp;how	genesys workspace;workspace kb;genesys kb;mte genesys;mte workspace	The following instructions will help guide you to use the following technique in Workspace: Make an Outbound Call;Instant/Cold Transfer a Call;Drop from a Conference Call,etc.	Reference;TDAC
TDAC: myTechExpress \| Incident Priority Matrix Incident Management	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=46c45ebd1bf9491055e9a86a234bcb4a	incident;policy;it;support;governance;s1;kb;knowledge;priority;mte;what is	ticket severity;ticket escalation;incident urgency;mte severity;severity kb;severity mte	Incident Ticket Severity 1 – 4 is based on a calculation of the Impact and Urgency associated with the incident.	Reference;TDAC
TDAC: myTechExpress \| IT Service Offerings Page	https://thehartford.service-now.com/kb_view.do?sysparm_article=KB0035561	Hosting Services;IT Professional;Support Services;Business Application;End User;Compute;Architecture;Collaboration;Database;Governance;cloud;Contact Center Services;mft;digital analytics;Document Management;Web hosting;Application Hosting;msbi;engineering	IT Service Offerings;IT Service Definitions;IT Descriptions;Service Costing;Chargeback Metrics;Service Fulfillment;IT Service Owner	In the IT Service Offerings you will find a list of various IT services offered to employees of The Hartford’s business systems. The IT Service Offerings include Service Definitions,Descriptions,Service Costing / Chargeback Metrics (if available),Service Fulfillment Metrics,Cost Saving tips and IT Service Owner contact information. Only Live or Planned services are listed.	Tech Support;Hartford Policies
TDAC: myTechExpress \| Job Aid – Onboarding and RBAC Guidance for Non-Employees	https://thehartford.service-now.com/ess/?id=kb_article_view&sysparm_article=KB0018579&sys_kb_id=742a48a11b106d146d6a43b3b24bcbad&spa=1	role;roles;matrix;profiles report;role-based;bam;dat;security;entitlement;access;policy;contractor	rbac	Access permissions are assigned to an RBAC role and then the RBAC role is assigned to the user by submitting a myTechExpress request for Security Access Request Service.	Tech Support;TDAC
TDAC: myTechExpress \| Label An Outlook Email Using a PC	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=8f56dc3747eb891053b63838946d4351	kb;knowledge;instruction;mte;sensitivity;security;classification;email;how;policy	sensitive email;email classification;secure email;mte outlook email;kb outlook email	As part of the Data Classification policy at The Hartford,it is required to label all emails sent using Outlook. The labeling process is extremely similar to the labeling process that occurs for other Office applications.	Tech Support;TDAC
TDAC: myTechExpress \| Laptops – Connect to a Wireless Network	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0011303	access;network;password;wireless;workplace;how;process;hoteling;kb;mte;knowledge	office wi-fi;wifi office;wifi in office;wifi kb;wi-fi kb;mte wifi;mte wi-fi	A wireless network lets you get online from more places.	Tech Support;Hartford Policies;TDAC
TDAC: myTechExpress \| Logins for Devices Using MS Authenticator	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035405	thip;pin;biometrics;security;cloud;m365;azure;mobile;smartphone;microsoft office;mte;kb;knowledge	microsoft login;ms login;m365 login;mte m365 login;m365 login kb	Devices using Microsoft Authenticator require verification at certain intervals to stay in compliance with security controls.	Tech Support;TDAC
TDAC: myTechExpress \| M365 Mobile Setup Checklist	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035418	mytechexpress;tech help;microsoft;mobile app;knowledge;article;mte;smartphone;ios;android;install;how	set-up checklist;setup checklist;mte mobile setup;mte mobile checklist;mobile checklist kb;mobile kb checklist	Microsoft Authenticator and Microsoft Outlook are the minimum required installs to access mobile mail after the users mailbox has migrated to Exchange Online. Blackberry Work will no longer work after migration is complete.	Tech Support;TDAC
TDAC: myTechExpress \| Making an Outbound Call in Genesys Workspace	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036826	genesys;workspace;work;space;call center;faqs;how;mte;phone;kb	outbound call;genesys call;calling out on genesys;outbound kb;genesys call kb;mte genesys call;mte genesys outbound	This video instructs you on how to make an outbound call in Genesys Workspace.	Tech Support;TDAC
TDAC: myTechExpress \| Managed File Transfer (MFT) Requirements	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0017360	mytechexpress;knowledge;article;mte;kb;tech help;policy;security;governance	file transfer kb;managed file kb;mte file transfer;mte managed file	This document must be completed and attached prior to submission for all Managed File Transfer New Requests that will be automated.	Hartford Policies;Tech Support
TDAC: myTechExpress \| Manager Access	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036234	voicemail;email;termination;employee;manager;kb;knowledge;policy;security;workplace;personal;onedrive;offboarding;faqs	mte access request;mte employee information;access request kb;employee information kb	Manager Access to Employee Voice Mail,Email,and Personal Drives.	Tech Support;TDAC
TDAC: myTechExpress \| MS Outlook and How to Add a Shared Mailbox	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=266e44261bd51dd41f28a685624bcbf5	mte;kb;how;knowledge;instruction;email;outlook	mte group mailbox;mte shared mailbox;shared mailbox kb;group mailbox kb	A Group Mailbox allows multiple people to send and receive email from the same email address. To have users added to (or removed from) one,submit a Group Mailbox Add or Remove Members request in mTE.	Tech Support;TDAC
TDAC: myTechExpress \| MS Outlook and Tips for Cleaning Your Mailbox	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0011473	cleanup;setup;process;email;how;kb;knowledge;mte;maintenance;self-service;size;send;receive;clutter	mte email cleanup;mte outlook cleanup;outlook cleanup kb;email cleanup kb	Tips for staying under your mailbox storage quota or removing clutter in the mailbox.	Tech Support;TDAC
TDAC: myTechExpress \| MS Teams Cannot Hear Audio on Headset	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035754	process;meeting;headphones;headset;teams;audio;mte;kb;self-service;sound;headsets	mte jabra;jabra issue;mte headset;headset audio;headset kb;jabra kb	Why can I not hear any audio on Jabra Headset devices?	Tech Support;Operations;TDAC
TDAC: myTechExpress \| MS Teams Recommended Headset List	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035729	procurement;meetings;headphones;hear;audio;headset;mybuy;teams;mte;kb;process;headsets	best headset;top headsets;ordering headsets;procurement headset;procure headset	What are the recommended headsets for MS Teams?	Tech Support
TDAC: myTechExpress \| mTE Agent Chat and Overviews	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0033122	faqs;how;chat;bot;it;support;instruction;atom	agent chat kb;mte agent chat	Agent Chat is a support chat tool within myTechExpress for people to chat with a Support Agent. Agent Chat is the replacement for Connect Support. Agent Chat copies the transcript and attachments to the Incident(s) created from the chat.	Training;Tech Support;TDAC
TDAC: myTechExpress \| mTE in ITU Training Guide	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0029221	reference;it;support;resources;mte;itu;instruction;kb;training	mte itu;itu mte;itu kb;mte training;mte learning	Links to all IT User training materials (myTechExpress CBTs,PowerPoints,Quick Reference Guides).	Tech Support;TDAC
TDAC: myTechExpress \| myIT Center Overview	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=9f56a1d01b73b8906d6a43b3b24bcbf8	knowledge;kb;mte;resources;it;support	my it center;myit;it center kb;mte it center	myIT Center is a program designed to make access to tools and resources easier. You can locate myIT Center on the desktop and various iConnect sites within The Hartford.	Tech Support;TDAC
TDAC: myTechExpress \| Network Engineering – Domain Name Services	https://thehartford.service-now.com/ess?id=sc_cat_item&table=sc_cat_item&sys_id=d50e0e090fe03100414749bce1050ec5	shorthand;short cut;shortcut;URL;redirect;tech help;mte;mytechexpress	host name;hostname;alias	New,Delete,Modify,and Alias requests.	Reference;Tech Support;TDAC
TDAC: myTechExpress \| Onboarding Guide for Vendor Partners	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0013170	profile;contact;identity;contractor;vendor;onboard;hire	vendor profile;contractor profile;vendor profiles;contractor profiles	The purpose of this document is to provide information for Vendor Partners who perform an Onboarding function. The guide is a tool to assist you with the onboarding and offboarding process.	Tech Support;TDAC
TDAC: myTechExpress \| Onsite TechExpress	https://thehartford.sharepoint.com/sites/techexpress/SitePages/default.aspx	smartcard;guest wireless;wifi;reset;managed prints;login help	onsite tech support;break fix;loaner equipment;loaner laptop;mte laptop;loaner kb;techexpress onsite;onsite techexpress;office techexpress;techexpress offices;techexpress location;office tech support;techexpress in office	Receive fast,professional,personalized technical support when you need it most. Drop by and let us resolve your hardware or software problems or ask questions. When you are on the go,Tech Express is YOUR answer.	Tech Support;TDAC
TDAC: myTechExpress \| Optimizing Your Computer	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0011478	vmware;pc;mac;performance;self-service;mte;incident;maintenance;it;support;faqs;productivity;how;kb;knowledge;laptop;reboot;restart;shutdown	computer performance;computer issue;computer maintenance;laptop performance;mte running slow;running slow kb	Restarting the computer every day is a good Best Practice. By restarting the computer every day,it will save time,aggravation and possibly the loss of work if the computer freezes up or crashes at the wrong time. This includes VMware Sessions(Citrix Desktops),Laptops,Desktops,and TCR devices.	Hartford Policies;Tech Support;TDAC
TDAC: myTechExpress \| Outlook and Anti-Phishing Reporting Procedure	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0011234	security;network;cyber;firewall;spam;it;email;sensitive;pii;how;protocol;personal;mte;knowledge;kb;thip	anti-phishing;report phish;report spam;mte spam;spam kb	Spear-phishing is The Hartford’s number one employee-based threat.	Tech Support;TDAC
TDAC: myTechExpress \| Portal and Saved Bundles	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0023295	mte;kb;how;collaboration;procurement;process;service;faqs;instruction	saved bundle;bundle kb;mte bundle	Saved Bundles are a feature of the Service Catalog on the mTE Portal that allow users to save one or more catalog item (including all details) to re-order. This is beneficial if a user orders the same services together frequently.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Procedure for a lost Badge \ Smart Card	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=23ea5f4f1b4d4510287e86a5624bcb6c	tech help;mte;mytechexpress;access;request;service;desk;incident;activate;deactivation;security;building;access	lost badge;smart card;new badge;activate badge	Write to CORP_SEC_HTFD@thehartford.com to report the lost badge and request a new one. They will print the new one and get it to the customer,as well as deactivate the lost badge.	Tech Support;Hartford Policies;TDAC
TDAC: myTechExpress \| Recertify KB Articles	https://thehartford.service-now.com/ess/?id=kb_article_view&sysparm_article=KB0033861&sys_kb_id=fb0246f71bf5d1d06ed5ec22b24bcb49&spa=1	mte;knowledge;how;instruction;learning;support;kb;reference	recertify;certify article;certify kb;knowledge author	Each article is due for recertification no later than the Next Review date and can be recertified at any time,which will then set the Next Review date to the next internal (default,9 months).	Ethics and Compliance;Tech Support;TDAC
TDAC: myTechExpress \| Report a Data Incident	https://thehartford.service-now.com/ess?id=sc_cat_item&sys_id=897957bfdbcd6b80e563dda5ca9619f7	cyber;attack;hacking;breech;pii;data;loss;theft;phishing	report an incident;it incident;data security incident;mte incident;incident kb	Employees are required to immediately report all situations involving potential loss,theft,exposure,or unauthorized access to data. This includes unauthorized access by an external third party (such as customers,3rd party service providers or other external individuals),or by an employee.	Tech Support;TDAC
TDAC: myTechExpress \| RWP UPS how to order Surge Suppressor	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0016978	how;faqs;procurement;mybuy;mte;knowledge;kb;office;equipment;setup	surge protector;apc ups;rwp bundle;suppressor;mte surge;mte protector	If you are having issues with your current APC UPS provided with your RWP bundle such as beeping or it no longer works,a surge protector can be ordered directly as a replacement directly through WB Mason via myBuy.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Security Access Name Change	https://thehartford.service-now.com/ess?id=sc_cat_item&table=sc_cat_item&sys_id=66f1440cdb81b45097190825ca961976	email;contact information;directory;profile;surname;first name;mte;request	name change;change your name;changing name;profile name	Select this service to request a Name Change to update an email address. Employees must update legal or preferred name in Workday prior to submitting this request.	HR;Operations;Hartford Policies;TDAC
TDAC: myTechExpress \| Security Badge	https://thehartford.service-now.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fv%3D1%26sysparm_id%3Ddd5c6407dbad481070450c65ca961969%26	building;access;badge;request	vendor badge;employee badge;building badge;replacement badge;physical badge;mte badge;badge kb	Request a security badge replacement. Provide the reason for the badge replacement. Replacements will be processed by the Corporate Security Department within 24 hours of the reported loss.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Self-Report an Issue/Create an Incident	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0031632	how;instruction;kb;incident;ticket;knowledge;mte;self-service;chat;chatbot;atom;service;catalog	app issue;app incident;self-report;create incident;create an incident;mte create;self report kb;self-report kb	When you report an issue,you are technically creating an Incident record (named INC1234567) for a relevant support group to review and address.	Tech Support;TDAC
TDAC: myTechExpress \| Service Catalog	https://thehartford.service-now.com/catalog_home.do?v=1&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default&sysparm_view=text_search	tech help;mte;mytechexpress;self service;business applications;infrastructure;administration;self reporting;security access;software;workspace;hardware;permissions	service catalog	Services that can be fulfilled via automation or well-established remediation path.	Reference;TDAC;Tech Support
TDAC: myTechExpress \| Service Catalog — Security Access	https://thehartford.service-now.com/com.glideapp.servicecatalog_category_view.do?v=1&sysparm_parent=7ed40a5e1bd83414c54ba645624bcb21&sysparm_no_checkout=false&sysparm_ck=e76a50df1b562d5c6d3c0e94604bcb7176e7a6841aa5a0c6f7b3b9e0a6c2362ed253bebb&sysparm_view=text_search&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default	active directory;racf;mainframe;tso;softcopy;lotus;add;remove;tech help;mte;mytechexpress	security access	Services to add,modify or remove access,such as active directory,lotus notes,mainframe,remote access and non-employee location,manager and department code updates.	Reference;TDAC;Tech Support
TDAC: myTechExpress \| SNAGIT Editor	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0014743	knowledge;mte;kb;support;ui;screenshot;screen;capture;techsmith;software center;tech;help;mytechexpress;article;procurement	snagit;snag it	Snag it is a screenshot program that captures video display and audio output.	Tech Support;Reference;Third Party;TDAC
TDAC: myTechExpress \| Software Distribution Services	https://thehartford.sharepoint.com/:w:/r/sites/iConnect/WorkTools/Organization/SD/_layouts/15/Doc.aspx?sourcedoc=%7BEB3CFCC7-0D6E-4FC4-B9DB-F70F27E64D42%7D&file=PartnerProfile_FAQ.docx&action=default&mobileredirect=true	packaged apps;packaged software;download;chrome;3rd party;apps;software center	software download;download software;local apps;mte download;download kb	mTE clearinghouse for 3rd party software applications to your desktop.	Tech Support;TDAC
TDAC: myTechExpress \| Software Store	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0023297	apps;business applications;software;procurement;order;distribution;ritm;software center;download;install;kb;mte;how;knowledge;catalog	software store;mte software;software kb	How to use the Self-Service mTE Software Store.	Tech Support;TDAC;Reference
TDAC: myTechExpress \| Submit a Request or Incident in the Service	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=0e29cfce1bfd411055e9a86a234bcb4b	mte;knowledge;how;instruction;learning;policy;it;support;kb	mte request;mte service catalog;service catalog kb;report in mte;report incident;submit incident;incident reporting	How to submit a Request or Incident within the Service Catalog Portal.	Tech Support;TDAC
TDAC: myTechExpress \| Teams Audio & Video Recording Terms of Use	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=6141994c1bd0f410e01faedb234bcb6d	ms teams;conference;virtual;meetings;audio;video;recording;transcript;terms;conditions;kb;policy;what is;knowledge;mte	teams recording;record meeting;mte recording;recording kb	Before making an audio or video recording through Teams,you must certify that you have read and accepted the terms of use below (Terms of Use) and will at all times comply with them.	Tech Support;TDAC
TDAC: myTechExpress \| Telephone Change Services	https://thehartford.service-now.com/nav_to.do?uri=%2Fcatalog_find.do%3Fsysparm_parent%3D%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default%26sysparm_processing_hint%3D%26sysparm_tsgroups%3D%26sysparm_view%3Dtext_search%26sysparm_parent_sys_id%3D%26sysparm_parent_table%3D%26sysparm_view%3Dcatalog_default%26sysparm_collection%3D%26sysparm_collectionID%3D%26sysparm_collection_key%3D%26sysparm_search%3DTelephone%2BChange%2BServices	workspace;genesys;contact center;handling;queue;calls;auto pickup;phone transfer;phone recording;mte help;techexpress;echopass	teams phone;workspace phone;change your phone;teams number;genesys number;my workspace number	Telephone Requests for Workspace(Genesys) and Microsoft Teams users.	Reference;TDAC;Tech Support
TDAC: myTechExpress \| Telephone Requests for Genesys and MS Teams	https://thehartford.service-now.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fv%3D1%26sysparm_id%3D3b30c4470fc02a00d4b8317ce1050ee6%26sysparm_link_parent%3De2e1ac96db34cc5c70450c65ca96192a%26	mte;request;process;form;workphone;telephony;telephone;directory;contact information;call center	change telephone;phone number change;change phone;genesys phone;genesys request;workspace number;workspace request;phone number support;change number;workphone;phone	Select this service if you are requesting changes to your telephone or have general questions about telephony.	Tech Support;TDAC
TDAC: myTechExpress \| THIP Security Consulting Services	https://thehartford.service-now.com/ess?id=sc_cat_item&table=sc_cat_item&sys_id=1bf1ff060f5347c0414749bce1050e16	tech help;mte;mytechexpress;information security;information protection	thip support;thip consulting;thip help	This service allows for resource assignment for IT Security or THIP consultation.	Reference;TDAC
TDAC: myTechExpress \| Troubleshooting MS Teams Audio/Headset Issues	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0035738	faqs;headphones;headset;issue;triage;self-service;conferencing;teams;kb;knowledge;how;mte;incident	headset issue;broken headset;headset support;headset guidance	What are some general things I can do to troubleshoot Microsoft Teams audio or headset issues?	Tech Support;TDAC
TDAC: myTechExpress \| Unable To Play Voicemail	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0034702	mte;knowlege;kb;why;faqs;avaya;phone;message;self-service	vm issue;voicemail error;vm error;vm playback;mte voicemail;voicemail kb	Why am I unable to play voicemail?	Tech Support;TDAC
TDAC: myTechExpress \| Update Microsoft Outlook Distribution List	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0036090	email;announcement;group;outlook;primary;secondary;owner;kb;mte;knowledge	distribution list;outlook distribution;mte distribution group;mte security group;security group kb;distribution group kb	Users who have been migrated to Exchange Online will no longer be able to manage email distribution lists directly from MS Outlook. Replacement functionality has been created within ARS. This can be accessed either from the ARS home page or at https://ArsProd/ArsAdmin/Hig/GetMyAdResources.aspx.	Tech Support;TDAC
TDAC: myTechExpress \| Updating Phone in Workday	https://thehartford.service-now.com/ess?id=kb_article_view&sysparm_article=KB0034591	hrsc;hr;service;center;kb;how;phone;process;self-service;mobile;mte	workday phone;changing phone;personal phone;mte phone change;phone change kb	How do I update my personal phone number in Workday?	Tech Support;TDAC
TDAC: myTechExpress \| Uploading and Attachment to mTE	https://thehartford.service-now.com/ess?id=kb_article&sysparm_article=KB0021654	tech help;kb;knowledge;article;incident;mytechexpress	file attach kb;mte attach file;mte file attachment;attachment kb	You can add attachment(s) when you submit a request through the Service Catalog module,or when you create new Incidents.	Tech Support;TDAC
TDAC: myTechExpress \| Where is my Survey Link?	https://thehartford.service-now.com/ess?id=kb_article&sysparm_article=KB0011016	tech help;mte;kb;knowledge;article;mytechexpress;feedback;chat;service;desk	it feedback;it survey;mte survey;it satisfaction;mte user survey;user survey kb	How to Respond to a Survey from a ticket related to your CTO Service Desk/TechExpress Chat experience.	Enterprise Data;Reference;TDAC
TDAC: myTechExpress \| Workers’ Comp Bureau Access	https://thehartford.service-now.com/ess?id=sc_cat_item&table=sc_cat_item&sys_id=db45c4dd1b9728d0c54ba645624bcbe5	tech help;mte;mytechexpress;access;request;service;desk;cdx;accct;ncci;regulatory	wc bureau;bureau access;wc access	This service is to request access to one of the 10 websites used for Worker’s Compensation.	Enterprise Data;Tech Support;TDAC
TDAC: PlanIT	https://thehartford.sharepoint.com/sites/planit/planIT%20Wiki/Home.aspx	infrastructure;architecture;it spend;applications;software;delivery;platform;data;governance;demand;portfolio	planit;plan it	PlanIT is based on a vendor product,Alfabet. It is used to track Applications,Business Processes and Architecture.	TDAC;Training
TDAC: Power Platform Quick Start Guide	https://thehartford.sharepoint.com/sites/PowerPlatformCoE/SitePages/PPCOE-Quick-Start-Guide.aspx	process;how;app;coe;m365;flow;automate;ppcoe;M365;app maker;guidance;best practice;compliance;governance;FlowAdminService1;power apps;power automate;introduction;power bi	learn power platform;intro to power platform;power platform governance	Power Platform may be used when all data,identities,and connections already reside within the M365 environment.	TDAC;Training
TDAC: Power Platform Solutions Guide	https://thehartford.sharepoint.com/:w:/r/sites/PowerPlatformCoE/_layouts/15/Doc.aspx?sourcedoc=%7B1F841855-B78E-4A8B-91DC-79BB9A4C2A0D%7D&file=Power%20Platform%20Solutions.docx&action=default&mobileredirect=true	process;how;guidance;solution;settings;app;coe;m365;flow;automate;ppcoe	power platform solutions;solution setting;environment variable	Ste-by-step instructions for creating list(s) in your site. One should be for Production,one for Dev/Testing. You’ll use Environment Variables to set the correct List to use for your App and Flow(s) when the solution is imported to the environment(s).	Training;TDAC
TDAC: Preparing to take the AWS Cloud Practitioner Test	https://thehartford.sharepoint.com/sites/blog-swe/SitePages/Study-Notes-for-the-AWS-Cloud-Practitioner-Exam.aspx	aws;training;certification;software;engineering;ecs;eks;sdk;cli;api	cloud exam;cloud practitioner;aws test;aws exam;cloud test	Those who become certified will have a broad understanding of the services AWS offers,with some deeper knowledge about setting up basic EC2 instances with storage and secure access.	Tech Support;TDAC
TDAC: SharePoint TechExpress	https://thehartford.sharepoint.com/sites/collaborationexpressteam/sitepages/sharepoint-and-power-platform-tech-express.aspx	sharepoint;help;support;triage;helpdesk;collaboration;express;power platform	sharepoint techexpress;tech express sharepoint;platform techexpress;platform tech express;sp techexpress;sp tech express	TechExpress and the SharePoint Collaboration Services have joined forces to help you with all things SharePoint. Come join us on our open bridge Teams call every Tuesday and Thursday from 11am->1pm ET.	Training;TDAC
TDAC: TechExpress	https://thehartford.service-now.com/ess	tech support;portal;incident;ticket;kb;service catalog;it help;it helpdesk;it support;help desk;it services;helpdesk;tech help;technology support;school device;device setup;login help;log in;password reset;tech support hours;forgot password;school password;reset my password;faqs;device;wifi	service now;servicenow;my tech;techexpress;mytechexpress;mte	Welcome to the myTechExpress Portal.	Operations;TDAC
TDAC: Technology,Data,Analytics,and Cyber Central	https://thehartford.sharepoint.com/sites/techwide	home;enterprise;lob;organization;landing	tdac;chief information office;cio;cto;techwide	iConnect Home \| The home site and landing page of The Technology,Data,Analytics,and Cyber Organization.	Communities;Enterprise Data;TDAC
TDAC: Telephony	https://thehartford.sharepoint.com/sites/telephony/SitePages/default.aspx	telephony;call center;contact center;workspace	genesys;ani	Welcome to the Genesys Telephony SharePoint Site featuring a new look,new content,and easier to find documents.	Enterprise Data;Restricted Access;TDAC
TDAC: TSMP Cloud Program (Restricted Access)	https://thehartford.sharepoint.com/sites/TSMP_Cloud_Foundation	cloud;transformation;program	tsmp;cloud foundation	This is the execution phase for the TSMP Cloud Foundation and delivery on the Cloud Transformation.	Enterprise Data;TDAC
TDAC: Welcome to Archer	http://archer.thehartford.com/apps/ArcherApp/Home.aspx	operational risk;planit;plan it	archer	Management of operational risk areas.	WorkTools;Tech Support
TDAC: Work Tools \| Wifi Access	https://thehartford.sharepoint.com/:w:/r/sites/LocalOffice-SanAntonio/_layouts/15/Doc.aspx?sourcedoc=%7B5A20CDE4-FDB5-4D68-A975-BC39926CEC71%7D&file=The%20Hartford%20Visitor%20Internet%20Password.docx&action=default&mobileredirect=true&DefaultItemOpen=1	building;access;network;login;internet;visitor;facilities	wifi access;wifi password;wifi pw;hig wifi;hartford wifi;office wifi;visitor login;visitor wifi;visitor internet	Password to login to HIG Wifi in Hartford offices.	Ethics and Compliance;Third Party
TDAC: EnterpriseDevOps	https://thehartford.sharepoint.com/sites/EntDevOps	model;devops;cloud;migration;segregation;deployment;maturity;sdf;ace;scout	devsecops;dev sec ops;camp models;enterprisedevops;enterprise dev ops;enterprise devops	Our mission is to enable a one team culture with required skills in Application Development,Security,and Operations to deliver Business Value with speed,quality,and low operational overhead.	Enterprise Data;TDAC
TDAC: myTechExpress \| Troubleshooting with Monitors	https://thehartford.service-now.com/ess?id=kb_article_view&table=kb_knowledge&sys_kb_id=0eb91ccd1bafd91493066316624bcb88	signal;docking;indicator;resolution;reset;cable;screen;signal;adjustment	monitor support;monitor help;monitor troubleshooting	Support Matrix for troubleshooting,tech support,and procurement policies addressing monitors.	Tech Support;TDAC
TDAC: myTechExpress \| How-to Install Software	https://thehartford.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0036829	install;installation;status;completion;retry;restart;self-service	software center;request software;requested software	How-to Install Software from the myTechExpress Software Catalog.	Tech Support;TDAC;Reference
TDAC: Cyber Resiliency	https://thehartford.sharepoint.com/sites/CyberResiliency	disaster recovery;runbook;cyber testing;vdi;slt;stm;restoration;control center;service tier;event scenario	it resiliency;recoverability;cyber command	Our mission is to deliver and execute a IT Cyber Resiliency Program that enables efficient restoration of The Hartford’s IT services to an operational state in the event of a data center security event. To create,maintain and execute against a comprehensive IT Resiliency Roadmap that aligns to industry best practices.	Ethics and Compliance;TDAC;Communities
TDAC: Tech Catalyst Program	https://thehartford.sharepoint.com/sites/tech-learning/SitePages/Tech-Catalyst-Progam.aspx	edo;learning;career;ldp;hartcode;development;talent;software;recruitment;data engineering;software developer;education;learning	tech catalyst;techcatalyst	An exciting program that teaches interns and new hires Software and Data Engineering skills.	Training;TDAC
TDAC: HartCode Academy Engineering Bootcamp	https://thehartford.sharepoint.com/sites/developer/SitePages/HartCode-Academy-Engineering-Bootcamp.aspx	academy;boot;camp;hart;code;programming;skills;career;tech;advancement;bundled;jof family;engineering;learning;software developer	hartcode academy;hart code academy	The HartCode program is a clear demonstration of The Hartford’s commitment to investing in the development of its people,creating new and exciting career paths in technology,a function that is central to the success of our enterprise.	Training;TDAC
TDAC: HartCode Academy & Alumni Portal	https://thehartford.sharepoint.com/sites/hcaaportal	cut-off;kickoff;program;deadline;participation;academy;hca;members;talent;career;growth	alumni portal;hca portal	2023 marks the sixth year for HartCode Engineering Academy at The Hartford! The 18- to 20-week immersive bootcamp program is open to all Hartford employees interested in learning new application development skills to prepare for roles within Technology delivering new capabilities to our customers and employees.	Training;TDAC
TDAC: Tech,Data,Analytics & Cyber Talent Development	https://thehartford.sharepoint.com/sites/tech-learning	learning;career;ldp;hartcode;development;talent;software;recruitment;data engineering;software developer;tech catalyst;hartcode	tdac talent;tech development;tech talent;tech talents	The Tech,Data,Analytics and Cyber Organization is committed to providing employees with opportunities to grow. This culture of continuous learning allows us to innovate within our teams and provide The Hartford with the best solutions for our customers and employees.	Training;TDAC
The National Association of Insurance Commissioners (External)	https://content.naic.org/	industry;lobbying;legislation;consumer;trade;association	naic;insurance commissioners	The National Association of Insurance Commissioners (NAIC) provides expertise,data,and analysis for insurance commissioners to effectively regulate the industry and protect consumers.	Training;Underwriting;MLC
UW: CORE Underwriter Training	https://thehartford-my.sharepoint.com/personal/peggy_baker_thehartford_com/_layouts/15/stream.aspx?id=%2Fpersonal%2Fpeggy%5Fbaker%5Fthehartford%5Fcom%2FDocuments%2FRecordings%2FSave%20the%20Date%20%2D%20CORE%20Info%20Session%20%2D%20Details%20to%20Follow%2D20220513%5F133122%2DMeeting%20Recording%2Emp4&ga=1	self-paced;instructor;course;learning;career path;skilling;development;video	core training;learn underwriting;learning uw	Interested in Underwriting? Commercial Onboarding and Risk Education (CORE) is an exciting and challenging program in Middle and Large Commercial (MLC) where people who are new to the Insurance Industry or those who are wanting to explore a new career path can learn about Underwriting in MLC.	Underwriting;Communities;Corporate
UW: DEI (Restricted Access)	https://thehartford.sharepoint.com/sites/OCUODEITeam	dei;policy;erg;ergs;leaders;pillars	ucuo dei;ucuo diversity;ucuo erg;erg ucuo	The OCUO DE&I team focuses on implementing strategies to increase inclusive behaviours and culture within our organization. Learn about the Hartford’s Employee Resource Groups,read our quarterly newsletters,and see our upcoming events.	Risk Engineering;Underwriting;Corporate;Restricted Access
UW: DEI Council	https://thehartford.sharepoint.com/:p:/r/sites/Diversity/_layouts/15/Doc.aspx?sourcedoc=%7B80B56914-4C4A-471F-9A79-FB4E70628EF8%7D&file=OCUO%20DEI%20Council%20Pillars%20070121.pptx&action=edit&mobileredirect=true	dei;diversity;engagement;erg;leadership;behaviors;erm;career	uw dei;uw diversity;uw erg;erg uw;ergs uw;uw ergs;ocuo dei;ocuo diversity	OCUO DEI Council Pillars.	Communities;Reference;Underwriting
UW: Emerging Insurance Risk	https://thehartford.sharepoint.com/sites/eirsrcouncil/SitePages/default.aspx	political;disease;tech advances;bodily injury;regulatory;shortage;resistance;cyber;wearable;iot;firearms;marijuana;underwriting	insurance risk;emerging risk	Emerging Insurance Risk identifies,analyzes and responds to new and developing insurance risks that present a potentially significant impact to The Hartford’s insurance products,but which have not yet developed adequate loss history and experience in order to evaluate for underwriting,loss control and pricing.	Underwriting
UW: Finance: Bond Connect	https://thehartford.sharepoint.com/sites/bondconnect/SitePages/BondConnect.aspx	performance;compliance;underwriting;sales;p&l;quality;1step	bondconnect;bond connect;hartford bond;bondit;bond sales	Hartford Bond: Winning relationships with our customers,agents,people and our company.	Leaders;Underwriting
UW: Hartford Council of Underwriters	https://thehartford.sharepoint.com/sites/HCofU	landing;central;portal;underwriting;underwriters;cuo;ucuo;underwriting	hcou;hcofu;uw guidance;uw overview;underwriting guidance;underwriting overview;underwriting info;uw info;uw org;underwriting org;underwriting organization;uw organization;uw resources;underwriting resources	The Mission of The Hartford Council of Underwriters strives to cultivate and communicate a shared Hartford Underwriting Culture focused on delivering sustained Underwriting Excellence across the enterprise.	Underwriting
UW: Meet UCUO Leadership	https://thehartford.sharepoint.com/sites/underwriting-central/SitePages/Meet-CUO-Leadership.aspx	reporting;management;leaders;underwriting	uw leaders;ucuo leaders;ucuo leadership;underwriting leaders	Reporting structure of the Underwriting Chief Underwriter Office.	Underwriting;Sales and Distribution;MLC
UW: National Accounts and Pricing Guide	https://thehartford.sharepoint.com/:w:/r/sites/NAFieldPortal/_layouts/15/Doc.aspx?sourcedoc=%7BC9012C59-682F-4A99-89E4-FA4644ADF01A%7D&file=2022%20UPG%20-%20FINAL.docx&action=default&mobileredirect=true	cross sell;territory;cockpits;pricing;deposits;commitment;touchpoint;new business;collateral;ucuo;credit;commlines;field;home office	underwriting pricing;uw pricing;pricing guide;upg	The Underwriting and Pricing Guide serves as the primary resource for National Accounts positional information.	Underwriting;Sales and Distribution;MLC
UW: National Accounts Portal	https://thehartford.sharepoint.com/sites/NAFieldPortal/SitePages/National%20Accounts%20Home%20Page.aspx	cross sell;territory;cockpits;pricing;upg;deposits;commitment;touchpoint;new business;collateral;ucuo;salesforce	national account;national accounts	Current news,performance management,and development,and Underwriting resources.	Third Party;Reference;Underwriting
UW: NU Resource Center (External)	https://www.nationalunderwriter.com/	uw;documentation;regulatory;trade;industry;insurance	national underwriting;nu resource;national underwriter;nu resources;fc&s;p&c;taxation	For over 120 years,National Underwriter,a division of ALM Media,LLC has been the first in line with the targeted tax,insurance,and financial planning information you need to make critical business decisions.	iConnect;Underwriting
UW: Office of Global Chief Underwriting Officer	https://thehartford.sharepoint.com/sites/underwriting-central	uw;central;landing;portal;home;underwriting;cuo;hcou	ocuo home;underwriting office home;chief underwriting home;underwriting office central;ocuo central;chief underwriting central;ocuo iconnect;underwriting office iconnect;chief underwriting iconnect;ocuo org;underwriting office org;chief underwriting org;ocuo organization;underwriting office organization;chief underwriting organization;uw home;uw portal;uw central;uw landing;uw iconnect;underwriting central	iConnect Home \| The Office of the Global Chief Underwriting Officer (OCUO) enables The Hartford to become a best-in-class underwriting company and helps the businesses achieve Underwriting Excellence.	Training;Underwriting
UW: Quality Assurance Team QAT	https://thehartford.sharepoint.com/sites/QualityManagement/SitePages/default.aspx?OR=Teams-HL&CT=1640112683280	assurance;quality;standards;guidelines;underwriting;underwriting;livestock;documentation	review guide;qm reviews;qat	This site provides access to the underwriting quality applications,the Quality Review Guide reference library and the Quality Standards and Guidelines.	Leaders;Underwriting
UW: Ross Fisher’s blog	https://thehartford.sharepoint.com/sites/blog-ross-fisher	p&c;underwriting;underwriting;blog;elt;executive	ross fisher;uw leadership	Ross Fisher’s blog.	Underwriting;Training
UW: Training Resources	https://thehartford.sharepoint.com/:p:/r/sites/HCofU/SiteAssets/SitePages/Training-Support/UW-Training-Program-Participation.pptx?d=w7970dcc030494ac0aab36673e4c7b577&csf=1&web=1&e=8f6LXa	uw;learning;course;overview;national accounts;sweet spot;sweetspot;ucuo	underwriter training resources	The Hartford Council of Underwriters overview,promotion,and our role as council members.	Communities;Underwriting
UW: UA/Crit Organizational Community	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxMTgyNzk3NDk2MzIifQ/new	uw;criticism;claims;ops;volunteer	underwriting assistants;uw assistants;ua crit;ua/crit	Our purpose is to openly connect and engage within our teams and across the organization,share knowledge,collaborate ideas,create connections and build a strong network.	Sales and Distribution;Underwriting
UW: Water Damage Prevention	https://thehartford.sharepoint.com/sites/WaterDamagePrevention	risk;insured;engineering;sensor;iot;tech;policyholder;mlc;flooding;underwriting	water damage	To help reduce the risk of losses due to water damage,we’re partnering with water sensor technology providers to install water sensors on our policyholder’s properties.	Underwriting;Training
UW: Why Underwriting?	https://thehartford.sharepoint.com/sites/HCofU/SitePages/-Why-Underwriting–.aspx	uw;recruit;career;overview;ucuo;pattern;demographics;plan design;lifelong;blog	underwriting career;underwriting skills;uw path	At the center of every good or bad decision is the Underwriter. This is a responsibility that should be taken personally and carried as a badge of honor.	WorkTools;Hartford Policies
WorkTools: Animals in the Workplace Policy	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444598266092&pagename=HRO/Page/GeneralContent	safety;protocol;health;facilities;ada;emotional support;accommodation	pets at work;pets in office;animals at work;pets in workplace;office pets;animals in the workplace	Animals are prohibited from all Hartford facilities and premises with the exception of certified service animals and working animals.	Operations;WorkTools
WorkTools: Aramark Cafe	https://thehartford.aramarkcafe.com/	cafe;lunch menu;meals;dining;flik;dining menu;cafe menu;dining hours;lunch hours	cafeteria;office lunch;office dining	The Hartford Dining Services.	Operations;WorkTools
WorkTools: B-Safe	https://thehartford.sharepoint.com/sites/corporate-security#b-safe-line-1-877-552-7233	safety;protocol;health;facilities;workplace;emergency;911;disruption	B-Safe;bsafe	If you need to report your safety to The Hartford please use the B-Safe line. This is a 24-hour toll free number that should be used by employees to report an emergency or request assistance,report their personal safety in the event of a major business disruption or emergency situation and listen to updates for an event.	Reference;WorkTools
WorkTools: Building Service Requests	https://sso.mainstreamsasp.com/PRD00145CRS/	workplace;workspace;cube;hoteling;office;power;electrical;locks;keys;plumbing	janitorial;physical plant;cbre;building services	CBRE Database	WorkTools;Operations;Ethics and Compliance
WorkTools: Enterprise Procurement Policies	https://thehartford.sharepoint.com/sites/SupplierRiskGovernance	enterprise;procurement;supplier;governance;sourcing	supplier risk home;supplier governance home;supplier policy home;supplier risk iconnect;supplier governance iconnect;supplier policy iconnect;supplier risk central;supplier governance central;supplier policycentral;supplier risk org;supplier governance org;supplier policy org;supplier risk organization;supplier governance organization;supplier policy organization	Our Mission is to provide best practices across the enterprise to manage suppliers in a consistent manner through common processes,information,and organizational roles.	Reference;Operations;WorkTools
WorkTools: Equipment Removal Form	https://thehartford.sharepoint.com/sites/corporate-security/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2Fcorporate%2Dsecurity%2FShared%20Documents%2FFacilities%2FEquipment%20Removal%20Form%2Epdf&parent=%2Fsites%2Fcorporate%2Dsecurity%2FShared%20Documents%2FFacilities	workspace;mouse;cords;docking;monitor;keyboard;charger;workstation	equipment removal;computer removal;removing equipment;removing office;desk cleanup	Computer hardware and accessories removal form.	Operations;Third Party;WorkTools
WorkTools: Facilities Management Service Request	https://sso.mainstreamsasp.com/PRD00145CRS/Dashboard.aspx	janitorial;facilities;request;form;office;workplace;cold;hot;locks;access;building	facilities management;facilities request;facilities services;facility services;office services;building request;facility request;too hot;too cold;shred bins;plumbing	Facilities management service request portal.	Reference;Operations;WorkTools
WorkTools: Facility Access	https://thehartford.service-now.com/ess/?id=sc_cat_item&sys_id=3e0ec12ddbfcc81c70450c65ca96193c	corporate security;request;approval;badge;mte;facilities;building	card reader;visitor access;visiting the hartford;guest pass;guest visit;guest access;building access;office access;facility access;building pass	Request access to a facility or a reader category for your ID card/badge.	Reference;Training;WorkTools
WorkTools: FAQs \| Hartford and Windsor Fitness Centers Reopening Plans	https://thehartford.sharepoint.com/:w:/r/sites/LocalOffice-Hartford/_layouts/15/Doc.aspx?sourcedoc=%7B73AAF447-81E2-4399-A95B-EE13019B79E6%7D&file=Fitness-Centers-Reopen-FAQs-FINAL-030922.docx&action=default&mobileredirect=true&DefaultItemOpen=1	checklist;faq;process;guidance;instructions;timeline;facilities;cdc;pandemic;covid;wellness;wellbeing;onsite;exercise;class;rower;treadmills;ellipticals	fitness center faqs;office gym faqs;workout room faqs	When is the Hartford Fitness Center re-opening and what hours will it be open?	Enterprise Data;Third Party;Reference;WorkTools
WorkTools: FC&S Bulletins	https://onlinelibrary.nuco.com/my-bookshelf	bookshelf;library;nuco;reference;insurance;archive;search	nu online;nu library	NU Online Library.	Employee Benefits
WorkTools: Fidelity Planning and Guidance Center	https://nb.fidelity.com/public/nb/default/home?option=WorkplacePlanning	retirement;counseling;personal finance;financial planning;estate;college	fidelity planning;fidelity guidance	Whether you’re looking to plan for retirement,college,or something else,you can use the Planning & Guidance Center to build a clear plan and an investment strategy around your goals.	WorkTools;Operations
WorkTools: Guest Parking	http://wad1dbmhp2011/guestweb/	facilities;security;badge;access;guest;pass;visitor	visitor parking;guest parking;register visitors;parking request;registration;parking access	Visitor registration for building access.	Ethics and Compliance;Operations;WorkTools
WorkTools: H1B Visa and Documentation	https://thehartford.sharepoint.com/sites/iconnect/WorkTools/tools/ContractLabor/H1BVISA/Forms/AllItems.aspx	visa;immigration;eligibility;employment;law;international;contractors;governance	h1b;supplier labor	Visa Template and Documentation Process Documentation in Supplier Risk Governance Portal.	Hartford Policies;WorkTools
WorkTools: Health,Community,Environment & Workplace Safety	https://hronline.thehartford.com/sites/Satellite?c=Page&cid=1444683259566&pagename=HRO/Page/GeneralContent	retaliation;violence;tobacco;harassment;abuse;contagious;slavery;ada;safe space;workplace;safety;employee;office;protocols	safe environment;workplace safety	At The Hartford,we are committed to maintaining an equitable,healthy and safe work environment so that each employee can perform at their best.	WorkTools;Third Party
WorkTools: myBuy	https://thehartford.sharepoint.com/sites/myBuy	my buy;buy;procurement;purchasing;contracting;sourcing;mailroom;express;freight;overnight;shipping;purchase order;my orders;view pending orders;place a purchase order;create a purchase order;view recent requests;po	mybuy home;ariba home;ebuy home;mybuy central;ariba central;ebuy central;mybuy iconnect;ariba iconnect;ebuy iconnect;mybuy org;ariba org;ebuy org;mybuy landing;ariba landing;ebuy landing	Purchasing and contracting application of The Hartford.	Hartford Policies;HR;WorkTools
WorkTools: Nonresident State Income Tax Program	https://thehartford.sharepoint.com/sites/ssre-central/SitePages/Nonresident-State-Income-Tax-Program.aspx	state;income;tax;taxes	nonresident;nrsit	Business travel for employees may include work performed in a state(s) other than the one(s) in which they typically work or live.	Employee Benefits
WorkTools: Perks at Work	https://www.perksatwork.com/login	rewards;recognition;gifts;shopping;merit;purchase	perks	An employee perks program that sources perks that matter to help you live a better and healthier life.	Reference;WorkTools
WorkTools: QuestionBank Assessment and Survey Center	http://learn/Assessment/default.cfm	survey;feedback;challenge;reporting;learning technology	questionbank;question bank;survey tool	This tool will assist you with quickly and easily creating and disseminating assessments. Robust reports allow you to view results and analyze the quality of your questions.	Operations;WorkTools
WorkTools: Reserving Office Hotel Space	http://i-library.thehartford.com/EnterpriseOps/EOSSCommunications/RWP%20Reserving%20a%20Hotel%20Space%20-%20CT%20Offices.pdf	remote;hoteling;office;workstation;hybrid;workplace;reserve;reservation;onsite	hotel space;hoteling	Reserving a hotel space in Connecticut offices.	WorkTools;Third Party
WorkTools: Rewards & Recognition Program	https://cloud.workhuman.com/microsites/t/home?client=hartford&setCAG=false	rewards;recognition;ovation;praise;spotlight;peer;better;courageous;redeem;recognize;shout out;shoutout	rewards and recognition;rewards & recognition;peer recognition;recognize a teammate	This is an enterprise-wide reward and recognition program for employees to award and recognize each other for living The Hartford Behaviors and contributing to our mutual success.	WorkTools;Operations
WorkTools: Security Questions	https://thehartford.sharepoint.com/sites/corporate-security#general-security-questions	safety;protocol;health;facilities;workplace	security question;building security;security help;call security	Helpline for general security questions addressing Hartford facilities.	WorkTools;Marketing and Communications
WorkTools: Strategic Sourcing	https://thehartford.sharepoint.com/sites/ssre-central	sourcing;procurement;vendor;supplier;contractor;invoice;real estate;spend;facilities	strategic sourcing central;strategic sourcing iconnect;strategic sourcing home;strategic sourcing landing;strategic sourcing org;strategic sourcing organization;ssre home;ssre central;ssre iconnect;ssre landing;ssre org;ssre organization	iConnect Home \| Landing page of Strategic Sourcing Unit within the SSRE Site Family.	Reference;WorkTools
WorkTools: Tools & Policies at The Hartford	https://thehartford.sharepoint.com/SitePages/policy-pages/landing.aspx	knowledge;reference;resources;faqs;repository;database;libraryrmation;access;search;bookmark	tools and policies;policies and tools;tools & policies;policies&tools	iConnect Tools and Policies has been updated to reflect the sites,pages,and documentation that comprises all cross-enterprise resources of The Hartford. Each item leads to an updated link of commonly referenced forums,authoritative sources,and systems of record.	Training;WorkTools
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Yammer TOPICS: Multi-generational Ally	https://web.yammer.com/main/org/thehartford.onmicrosoft.com/topics/eyJfdHlwZSI6IlRvcGljIiwiaWQiOiI2ODk4ODc0Nzc3NiJ9/all	multi-generational;ally;erg;engagement;badge	generational ally	Yammer TOPIC addressing a person that advocates across generation to facilitate understanding and partnership.	Communities
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The Botched Democracy Offensive in Philly

Biden’s case for democracy was too grouchy, partisan, tone deaf to Trump, and an underestimation of his own strengths.

“Know thy enemy and know yourself; in a hundred battles,
you will never be defeated.

When you are ignorant of the enemy but know yourself,
your chances of winning or losing are equal.

If ignorant, both of your enemy and of yourself,
you are sure to be defeated in every battle.”

– Sun Tsu, The Art of War

Last week at Independence Hall I wasn’t expecting eloquence. I was hoping for a spirited defense of democracy from the Commander-in-Chief. But the speech lacked inspiration along with an effective understanding of his adversary.

It was especially painful to hear the focus-group tested applause lines against his opponent’s gift for authentic speech. The sense that his predecessor is incapable of reading a room through a teleprompter because his gut can process in real time. It’s uncanny how the former President can access the darkest recesses of our animal spirits with the slightest sneer of accusation.

The simple act of calling out Donald Trump puts President Biden at an immediate deficit. That’s how fast Trump can deflect a punch and tank the voice of reason.

Flashback to September 29, 2020 and the debate stage in Cleveland. 1.2 million ballots have been cast. Biden is scribbling some zingers outside the margins while Trump flaps his predatorial wings and pounces on the dead air of Biden’s hesitations. His facts are inventions and his opinions never stay in one place long enough to be his. But it’s all personal. From the constant interruptions to the name-calling, who could doubt the sincerity of his own self-regard? What could be more convincing than that?

Nothing changes after the shouting ends. There is no advantage in scorecarding the lies or slow-rolling the swamp hypocrisies. That fans more oxygen for feeding his bull-charging aggression. It certainly doesn’t come from wresting the national stage away with investigations and court rooms. His own insatiable preening for fame remains to be paraded at a time of his choosing.

All the more solemnity here for the moment two years later when Biden goes on the offense. It falls flat. His rejection of “MAGA Republicans” sounds canned, shrill, and yes, divisive. He comes out swinging with the Labor Day bravado of a machine boss. He manages a left hook at the inviting target. It lands nowhere and connects to no one.

Why?

The Speech That Missed Its Mark

First there was the defense of democratic ideals. Biden’s delivery was devoid of the semantic honesty of democratic-republic ideals. It may not be true majority-wins democracy. But it the actual audience Biden was trying to reach with his affirmation. It is the system worth defending.

The grandeur of a national address was undercut by the melting pot of deplorables Biden was inclined to frame: Our fellow American opposition. There were no bargains being struck, bargains being weighed, or channels cleared opened. Was this yet another “let’s-just-be-reasonable” overture from the political center/left? Was democracy-or-bust a white flag shot full of holes?

There was no middle ground when Obamacare passed the Senate in 2010 without a single GOP vote. There was no prior expectation of a public healthcare system, so “reasonable” was never on the table. And how did that work out for us? How did his opponents respond to Obama’s assertion that universal healthcare is the right thing to do? Did they propose a truce? Aahhh … nope. They called in the calvary.

A dozen red states rejected Medicaid expansion as if those federal funds were minted in Act Blue donations, and not Treasury greenbacks. In fact, the free and fair elections of 2010 and 2014 suggest otherwise. Democratic voters sat on their hands while the Tea Party seethed, the dark money flowed, and the Federalist Society played the long game.

Remember the midterm shellacking that elevated Mitch McConnell to Senate Majority leader? Biden’s memory is challenged in this way: McConnell’s obstruction strategy was the procedural expression of a status quo-rejecting red wave that made little distinction between its radical fringes and mainstream figures.

All this was but preamble. Elevator music. It was the trailer before the theatrical release of the main feature. Cue Trump’s step onto Golden Escalator for a rough and tumble ride into an America hellscape of black crime, brown illegals, freeloading Western allies, and unguarded borders. The other GOP candidates were soon swallowed, stage makeup and all, by the imposing pulpit-shaped mouth of America’s leading personal brand influencer.

Many Americans may harbor strong feelings about Biden’s Presidency – while remaining somewhat indifferent to the many himself. Trump, on the other hand, has developed a personal relationship with every voter. So strong, that many may have been non-voters in the Bush and Obama years. No one turns voters out quite like Trump.

No one’s making the case that there’s no point in voting since they’re all the same. The point may be obvious but it’s rarely acknowledged: Having a personal relationship with Donald Trump is not based on reverence or contempt of the former President. It just is.

– God’s wrecking ball?

-Dumpster fire in a suit?

Either way, two aspects of the Trump Presidency stand out:

Superpower: His ability to crowd reporters, arguments, and adversaries off the political stage is unprecedented. No neutral referee will dim the limelight on Trump’s facial highlights. Who invited them anyway? The cameras are his escorted guests. They gawk up this explosive spectacle. First his grievances. Now close-up on his rapid-fire condemnations, soaring above a thick, convulsing cloud of gaslighting. The monster truck of all debating strategies.

Achilles heel: His unfitness for the Presidency is only more true today than when the Electoral College rolled the dice in his favor six years ago. He had a full term to grow into the stature of the office and he diminished it. He went from being unqualified and ticked off, to clueless and livid, and ultimately, to a disengaged, chaotic, and ineffectual leader. He was by all accounts from competent members of his own branch, a colossal administrative failure.

The Speech Biden Should Have Made

Why Biden decided to call out Trump with no acknowledgement of his foe’s considerable strengths and weaknesses is unpardonable.

He could have played the greatest sucker punch known to the waging of all winning campaigns – the charm offensive. Once showing himself to be the more respectful, calmer, and reasonable of the two geriatric adults, Biden could play to his own strength, landing a blow where Trump is least equipped to counter-punch. Why? Because there is no defense for his record at the helm of a centralized government as its unitary executive. Unless… your goal is to do irreparable harm to that institution.

Here’s what Biden could have said:

Donald Trump is a reality TV star that used his run for office in 2016 to elevate his brand. His skillful use of broadcast and social media led to his unexpected win over Hillary Clinton. It was a victory that Mr. Trump himself did not see coming. During his time in office he continued to dominate headlines, talk rings around his opponents, and ran his White House much like his own business operations.
To this day he never quits. His tenacity is awesome. He remains a tireless fighter. For his own interests. Priority number one for our elected leaders are to enact policies and programs that help our fellow citizens. Priority number one for this guy isn’t pay forward. It’s payback. It’s retribution. It’s about settling scores with any elected official on either side who places the act of effective governing above personal loyalty to him.
81 million Americans expressed this through the power of the ballot. They understood that he was not interested in their healthcare, their safety, their roads, and their future. Policies and programs bored him to tears. Serving all Americans was off the table. A reality TV superbrand and influencer did what all showmen do. He put on a show. And I think we can all agree. It was a remarkable performance.
To this day, many of our citizens find Mr. Trump a dazzling performer. There are numerous platforms capable of hosting Mr. Trump and reinforcing the strong connection with his many followers. That arrangement, my fellow Americans, has nothing to do with running a country. And we would be well-advised for Mr. Trump to express his influence as a star entertainer, not in the conduct of an office he was never prepared for, or even interested in assuming.
Joseph R. Biden,
46th President of the United States

Could a more gifted orator still disarm Trump with some softer rhetoric? Railing public support against future fascist-like leaders may enlist arguments that can bypass pride-constrained men like Trump completely. Who knows? With some poise, and some pauses to anchor us, we could arrive at the obvious but unstated defense Biden was mounting:

I’m that guy. I’m that competent, boring head of a bureaucracy who can deliver us back to the cadences of stability. Not because the future is docile and predictable. Not because I even know what to say but because I know how to listen. I have the capacity to change minds, including my own. And the conflicts we face are not to be conquered but brokered by someone who understands when the government steps in and when it stands down.
This Political Moment

A more subtle defense of democracy could connect with some of those MAGA Republicans who reject Biden’s terms and choices, but share the same collective concern. The wrong track we’re on is a collision course. The winners have no use for losers. That’s the sound of one side vanquishing the other. We we needed to hear was a call for a renewed patriotism. It is not a campaign pledge.

They say that to know yourself and your enemy is the surest way to victory. But how many of us have the perspective-taking to do that work? How many of us have a studied and reflective understanding of what our opponents are trying to achieve? It’s hard to pull off. Especially when we’re always tuning into our own wants, needs, and the anxieties of having our buttons pushed.

Who has the mental capacity to hold opposable thoughts, let alone opposition desires that reflect their actual ambitions? It might be even harder than it looks. It’s only a 50/50 chance if we know ourselves and not our opponents. We’ve been living in 50/50 land for the balance of the 21st Century with claims on a leadership that feels as distant as any form of national unity.

These are not passing considerations. They’re defining and they are binding.

Introduction

Big Digs in Own Backyards

Divorced Dads Night Out

Full-time Schedule

Smiling Statues

The Curtain Comes Down

The Reckoning

6. Left to Our Own Devices, Literally

7. Permission Statements

8. Promises Kept

PART II: Employee Engagement Finds its Voice

3. Scaling the Firewalls

4. Where Is the Conversation Headed?

a) War Stories:

b) Knowledge Metrics:

c) Process Guidance:

5. We’re Waiting for the Desks to Settle

Introduction

PART I: The Case for Enterprise Social Media

1. The Socializing of the Remote Worker

2. On the Clock and Off the Cuff

The College Turns 50 and Learns What It’s Grown Up to Be

By the Skin of Our Whims

Hit the Ground Solving

Average White Male Band

Once and Future Infinity

Unwritten Histories

Next Chapters

References:

What Happens When The Escapists Are Greeted As Liberators?

Prolog

Smell Testing Standards

Crowd Scenes of Today

Bridge Construction Ahead

2020 as Hindsight

What Happens Here Will Only Stay Here If We Comply

A Monopoly on Knowledge Labor

Aborted Mission Statements

Draft Agenda

Food fight!

Are We Done Here? (What Sounds Like a Plan and Sounds off Like a Platoon)

Forks in Roads Once Off Limits to Us

Shopping List Item #1:

Have today’s Technopolies Underwrite Tomorrow’s Guaranteed Minimum Incomes

In Closing

(If There is to be a Later)

Scenes from Last Episode

No Life Boats in Coach

U.S. is Them

A Petition to Replace Faster, Better, Cheaper

A Poverty of Professions

You Don’t Have to Worship a Dollar (to Go to Work Everyday)

And now we are not returning to our normally scheduled programming.

Reckoning With the Virus as a Force for Good

The Oasis of Normalcy

When Taking Care of Business Means Business as Usual

The Pursuit of Human Misery

That Deer in the Headlights is Yesterday’s Road Kill

And now we resume our regularly unsustainable programming

Stealing the Future from the Social Ordering Economy

What happens when disruptions are visited on us by viruses instead of innovations?

Biden’s case for democracy was too grouchy, partisan, tone deaf to Trump, and an underestimation of his own strengths.

The Speech That Missed Its Mark

The Speech Biden Should Have Made

The College Turns 50
and Learns What It’s Grown Up to Be